Date Received: 2022-10-25
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I'm having problems with my direct Express it was hacked twice this year. The first issue was resolved. The second issue I waited a month to hear that my claim was denied for fraud. The XXXX would not give me her customer service number but her name is and she was very rude. But all in all they said that I'm responsible for these charges made in XXXX New Jersey I live in Texas, the total charges this time was {$150.00} and a little change. But they did not even contact me while I waited for their decision when the decision was made I had to call them 3 days before the day they said the decision would be made.
Company Response:
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I talked to XXXX bank went in that they had nothing to do with my account when the money was taking out they told me to leave I called direct express company to send me my paper work on my account to see where the money went I called two times never sent the paper work so here I 'am thanks very much XXXX
Company Response:
State: CA
Zip: 93901
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Someone opened a bank account online with my name, address and used my social security number. I am unaware of how they were able to access my information. The bank called me to ask if I need help with my new account that was created on XX/XX/22.
Company Response:
State: CA
Zip: 90808
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a welcome letter with blank checks from Comerica Bank stating thanks for opening a checking account with us. I did not open an account with them and called and canceled and they advised to also put this report in
Company Response:
State: CA
Zip: 95531
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Timeline Received text message alert on XX/XX/XXXX XXXX Direct Express Alert! Possible unauthorized transaction on account ending [ XXXX ]. Please call the number back of the card. Reply? Stop to opt-out XX/XX/XXXX XXXX Member made call to Direct expressed to report unauthorized use of account. Cancelled card, to wait for new card. Rep email request information regarding incident. XX/XX/XXXX received letter from Direct express with case number XXXX provisional credit issued notification XX/XX/XXXX direct express letter dispute declined XX/XX/XXXX XXXX i called call wait time was over 1 hr. Member unable to hold. XX/XX/XXXX XXXX I spoke with rep and transferred to supervisor. Wait time was over 1hr. XX/XX/XXXX I called direct expressed however wait time is over on 1hr unable to complete call XX/XX/XXXX XXXX called direct expresse was on hold over 1hr but was not able to connect with supervisor.
Company Response:
State: CA
Zip: 94606
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Direct Express is an dishonest company and I can prove it in any court. I took all steps and gave them every opportunity to correct the issue and they continue to deny my claim. The issue : I called XX/XX/2022 to report my card stolen. I had {$170.00} left on my card needed for bills. I elected to get my replacement card with " expedited '' service which cost in all {$17.00} ; they tell us it will take XXXX business days to arrive. Since I am awaiting a new apartment I had them send it to XXXX XXXX XXXX XXXX Post Office. No one made me aware that they can not send mail expedited to XXXX XXXX. To the contrary, they said it will arrive in 2 days. I took a bus down to the post office on the second day and everyday after for 5 days. I called back as it never arrived. They apologized and told me they would resend it. Again it never arrived. XXXX weeks into this of me calling daily a supervisor finally made the commission that they can not send expedited mail to a post office. Yet, they charged me for it anyway, and charged it 2 times. I gave them a friend 's mom 's address and they again charged me the expedited fee and 18 days later ( in all ) I received the card. Normal free charge would have gotten to the post office in 10 days. There was no culpability on my part what-so-ever. A supervisor told me whoever took the order should have known they weren't allowed to send a post office expedited mail. This is true though it was not XXXX employee it was approx. XXXX employees as I called back over and over again and even talked to XXXX supervisors and they assured me it would be there everytime. At some point I reached XXXX nice supervisor who apologized and stated this was an easy fix and all fees would be credited back of the XXXX fees they charged apparently XXXX was credited back and {$35.00} dollars in all was deducted leaving me with only {$140.00} dollars. It was sent in as an appeal and denied everytime. What part of this are they missing? Why should I pay an expedited charge when it was a service they never had in the first place. I expected as any sane person would, " XXXX XXXX, we apologize that our employees told you we would send it expected and we will credit the expedited charges back right away. It took us 18 days to get you the replacement charge therefore no charges will apply, as it was no fault of your own! '' That they never did. I have talked over and over to various rude employees and supervisors that repeat though it's not my fault they will not refund the charges all decisions are final. Today, I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said, " Yeah do whatever you want to do I don't care. '' If this is the best social security can get to process their payments everyone is in trouble. I Will take them to court as I am in the right and it is my belief any XXXX grader could see it as something so simple. It took 16 days longer than stated to arrive due to untrained employees and what burns me is the fact they charged me for an expedited charge of a service that doesn't exist. They never sent it to the post office not even tried to as they knew XXXX would not accept the package. Yet, they felt justified charging me for it anyway. And then on appeal they still thought it ok to keep the charges in place for their mistakes. This is an outrage and clear example of big business fraud. Too big too fail is what economist call it because they know 90 % of victims will do nothing about it and the few like myself will be paid back down the road of the same money so they have nothing to loose as no penalty or fine or punitive damages can be sought in small claims court. Therefore I am going to sue them in a regular court where interest, punitive damages can be awarded by a jury. {$35.00} dollars is not a small thing for anyone on a XXXX check. If they have these policies in place they are probably making thousands upon thousands of dollars in trumped up charges that are dishonest and I want them to pay in the biggest way possible. I will donate any monies to charity but unless they are hit hard with some financial penalty they will do it over and over and over.this is the meaning of too big to fail. Please advise me of what you do with this formal complaint. It is no longer good enough to credit the {$35.00} dollars back considering all the time I wasted researching this and hour hold times everytime I called Direct Express. The interest and time accumulated for their fraud must be factored in. For reason they continue to deny this is my proof they are still committing fraud at the highest level. I will await a response in a timely manner. All calls are recorded so Direct Express has no reason to not examine this case in determining if I was even slightly at fault during those long 18 day wait. No excuses. Thanks in advance for following up on this case. Best Regards, XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My girlfriend and I broke up, she didn't take it too well so she started tripping out and called the police, the police told me I had to leave, she would not give me any of my possessions ( my wallet which contained my debit card, social security card, etc ) my social security money is deposited on the XXXX of every month at XXXX, my wallet was in her possession from XX/XX/2022 to the evening of XX/XX/2022, there were 2 withdrawals on XX/XX/2022 the first withdrawal occurred at approximately XXXXXXXX XXXX and was followed by a second withdrawal at XXXX XXXX. I have not ever nor will I ever give anyone consent to use my card, I called my bank which is " direct express '' and I made a report, I repeatedly told them that I have not given anyone permission to use my card and that I wanted the money that was stolen to be reimbursed and for legal action to be taken on her for stealing it, they denied it and told me I gave her consent to use my card, which again I have not and will not ever consent to someone using my card. They denied my claim and told me that I gave her permission, so direct express has failed to do a proper investigation of my claim and are denying the reimbursement, I have paperwork, evidence, and I've filed police reports and I hand wrote a statement as well, my rent is due towards the end of this month and I have not been able to get food either, I intend to file a lawsuit against direct express bc due to their inability to do the job that they were hired for and it has caused a variety of issues for my quality of life, I did research and everything I read said I needed to file a complaint through this site, please help me obtain the justice that direct express wrongly denied me of.
Company Response:
State: GA
Zip: 31503
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My card was compromised for {$1200.00} plus dollars. I can not get direct express to refund money after winning my dispute.
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Identity theft protection or other monitoring services
Subissue: Didn't receive services that were advertised
Consumer Complaint: Tried to open an account with XXXX XXXXXXXX XXXX When a background report was performed, I received a notice stating there was an account ( e.g. not determined as to what type of account ) that was opened with Comerica Bank and the amount owed was for {$1200.00}. I went to the Comerica bank across the street from XXXX XXXX in XXXX to discover there was only an account in my son 's name ( e.g. custodial account ). I did have two custodial accounts for both of my children ( e.g. savings account only, no credit card or checking accounts ) .The location on the document does not exist ( e.g. Comerica Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ). I went to XXXX Police Department- was advised to contact a XXXX police station to file identity theft based on the address. At the XXXX Police XXXX XXXX precinct was advised that the address on the paperwork for Comerica does not exist in XXXX, Michigan. I was given the address for Comerica Bank in XXXX ( XXXX. Comerica Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Michigan XXXX ). This address does exist in XXXX. I went to the police station 2 miles away from the location XXXX XXXX, MI and was advised they can not take the police report go to the XXXX police station because this address is in XXXX. I am getting no where with trying to obtain a police report for identity theft. I have contacted the company and they have began an investigation but it can take up to 30 days. Local Comerica branches do not have any information on me except for the custodial accounts. There is no phone number to contact someone at Comerica Bank. I was given a compliance hotline. I did not contact them.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX, my uncle passed away in XX/XX/XXXX and my uncle had a banking account in Comerica Bank and someone did payments and withdrawals were still being made at ATMs even AFTER his death. That caught my attention and at the same time I was concerned because my uncle was no longer alive to make transactions.I went to the bank to talking with the manager but, he didnt want help me.
Company Response:
State: CA
Zip: 95901
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A