Date Received: 2022-11-11
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My account at direct express was shut down on XXXX on XX/XX/2022. With no phone call I am on XXXX and i no money was put in to my account. I have called every day for weeks and they will not answer their phone or have they called me.
Company Response:
State: KS
Zip: 67213
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2022 I found out us direct express card blocked my card from being used for legitimate purchases. They are telling me I have to call each time to use my card online and wait on hold over an hour so they can " temporarily authorize '' my card and I have a XXXX hour wait after they do so. This is financial abuse because I am an adult on SSI who knows how to manage my own money. I never had a payee in my life!
Company Response:
State: CA
Zip: 95531
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Account # XXXX Comerica Bank Identity Theft XX/XX/2014 I went to open an account and wasn't able. I got a copy of my report and found that a an account has been opened in my name and committed check fraud. I have no knowledge of this account.
Company Response:
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: There was unauthored account made at a bank called Comerica bank the state of XXXX, MI XXXX. I contacted the bank and they immediately closed the account. The number is XXXX
Company Response:
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My father XXXX XXXX XXXX received social security in the approximate amount of {$1300.00} a month on the XXXX of each month. In XXXX he received his check on the XXXX, withdrew about {$700.00} and his car insurance was about {$100.00}. That would have left about {$500.00} remaining. He passed away on XX/XX/2022. His bank Direct Express will not give me an accounting for the month of XXXX. I want to know where the {$500.00} went. I am his only daughter and am listed on the death certificate as next of kin. He is widowed and has no one else. I believe the bank should tell me what happened to that money even if my dad withdrew it. Here is a copy of their response. Remaining balance is less than {$11.00}. Checks for low balances are not issued. Thank you for your understanding. Sincerely, Direct Express XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Email : XXXX I would like a statement for the month of XX/XX/2022 Thank you, XXXX XXXX
Company Response:
State: WA
Zip: 98498
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My Direct Express was charged {$1000.00} for a XXXX. Direct Express never contacted me, it wasnt until my card was declined that I learned about the charge and that I was overdrawn by {$200.00}. I contacted the vendor and they informed me they had already submitted a reversal, but it is not showing up XXXX my account. I have called Direct Express and have currently been on hold for 7hours total ( this is literal ). After the first 4 hours a rep answered, she saw the charge but needed to transfer to another department Ive been on hold with them for 3 hours. Direct Express does not have an email option, another phone number or online chat. The website says we can write them a letter. The same site says to dispute a transaction I must notify with 2 days to ensure the maximum amount I will lose is {$50.00}. I also called Comerica Bank ( the parent company ), there advise was to call and not select any options, I tried that and I was disconnected. How is it legal to provide no options when a persons money is involved? I am legally XXXX, I receive XXXX XXXX monthly from XXXX, I dont have spare money. I am literally without a dollar until this is settled.
Company Response:
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: They have frozen my card like it dont exist! I have called 9 times today in total of 6 hours on hold waiting to talk to someone! 2 months ago my account was doubled charge every time I used it and they never reimbursed or mailed me anything to dispute these charges, This should not be allowed to happen to anyone. I got new card because when I had this issue that was their suggestion to fix my charges
Company Response:
State: MO
Zip: 636XX
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: My Mother had an account with Comerica Bank, and she has passed. Comerica sent a check for the balance of {$14000.00} to XXXX XXXX, in California. XXXX XXXX notified Comerica that they located me, and that I, as her son, would be handling the matter. When I called the bank, they would not let me speak with a manager, and only referred me to a probate phone number which you can not speak to a rep, or leave a number, but only refers you to their email address. I sent them numerous emails, including the email thread with XXXX XXXX. Only after a lengthy time they responded stating that I should send them the check, and supporting docs, which I did, and that they would reissue a check in my name. I sent it to them that same day ( XX/XX/XXXX ) via certified mail to their XXXX XXXX XXXX My tracking receipt showed it arrived on XX/XX/XXXX. I then emailed asking that they let me know they received it. I got no response until today XX/XX/XXXX stating that I needed to send them the check, and supporting docs., which I had done that previous week. When I called them, again I was told I could not put me through to a person in charge. I asked that they have someone contact me a.s.a.p. concerning the matter, and gave them my number, but again no response. At this point I am at a loss as to what I can do to resolve this, and have some closure.
Company Response:
State: CA
Zip: 92054
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Multiple charges from XXXXXXXX XXXX XXXX in varying amounts- Direct Express did not believe the charges were fraudulent.
Company Response:
State: NJ
Zip: 07724
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: Direct Express, https : //www.usdirectexpress.com/how_it_works.html, is a XXXX for the Social Security Administration ( SSA ). Direct Express is a subsidiary of Comerica Bank, https : //www.comerica.com/about-us/company-overview.html. Direct Express delivers people 's SSA benefits to their Direct Express credit cards from which these customers can spend and receive their SSA benefit money. Direct Express represents to SSA that their credit card is a XXXX XXXX brand and that they abide by all the terms, conditions, and administrative procedures that the XXXX XXXX brand represents. In the course of customers attempting to communicate with Direct Express Customer Service about their existing accounts, some select Direct Express employees are engaged in perpetrating Identity Theft of customers ' confidential information. These select criminal Direct Express employees deploy a mode of operation where they will not allow conversation with the customers about their Direct Express accounts unless the customers provide most unnecessary confidential ID and Asset information, including all Credit Card Numbers, all Account PIN Numbers, specifics on all income sources, Account Numbers and PINs for all bank accounts and financial holdings, and all mailing addresses and phone numbers associated with all financial accounts. These procedures are way outside of XXXX XXXX brand guidelines, and in fact XXXX XXXX itself publishes that such tactics constitute attempts at Identity Theft.
Company Response:
State: TX
Zip: 77049
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A