Date Received: 2017-11-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I called the XXXX number Coinbase posted on XXXX and did everything they asked me to do and they have a criminal working for them and thus were able to steal my XXXX balance. They did not send you the emails I sent them so you could make a good decision. You closed my complaint and I did not want it closed until they admitted that their employee enabled my funds to be stolen. I want a full XXXX refund now.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase transfer XXXX/XXXX/XXXX for {$200.00} twice {$1.00} {$1.00} Total : {$410.00} XXXX/XXXX/XXXX I was trying to reach XXXX technical support by telephone about a XXXX charge of {$130.00}. The person on the phone took " virtual '' control of my computer. It was my fault for providing my bank information and debit card number. I realized shortly after that I had been scammed. Immediately I went in person to XXXX XXXX XXXX to dispute the charges. XXXX XXXX contacted me by email about these charges and initially provided me with " provisional credit. '' The XXXX XXXX XXXX Debit Dispute Department was unprofessional in the follow up contact with me. Initially I had contact with XXXX XXXX, a representative of the Debit Dispute Department via email. I was assured that most matters where resolved within 90 days. XXXX/XXXX/XXXX I discovered that my ( new - changing debit cards after the scam ) debit card was declined at a local vendor Friday night, XXXX/XXXX/XXXX. I went to my nearest ATM to discover my account balance was negative {$380.00}. XXXX/XXXX/XXXX I received an unknown call on my XXXX from in XXXX, Texas at XXXX XXXX. I did not answer the call. The caller tried again at XXXX XXXX. and when I answered all I could hear was my voice echoing back. I hung up the phone. I found out Saturday, XXXX/XXXX/XXXX that XXXX XXXX XXXX had tried to reach me regarding the reversal of the " provisional credit. '' I received a written document that Saturday from XXXX XXXX from XXXX XXXX that is documented XXXX/XXXX/XXXX that the XXXX, Oklahoma XXXX XXXX XXXX Monday, XXXX/XXXX/XXXX I took this issue and documents to the bank where my account was established in XXXX, Oklahoma. I was told in a meeting that Monday by the bank president, XXXX XXXX pointed that I " agreed to these charges. '' XXXX XXXX was demeaning and referred to my situation as a " little whoopsie. '' His only solution was that the bank meet me halfway and provide me with a refund of {$200.00} and that I was still be responsible for {$200.00}. When I requested 24 hours to think about this offer, I was told it would be taken off the table immediately. Since this episode with XXXX XXXX, I have moved my bank account to the XXXX XXXX XXXX in XXXX, Oklahoma. I have banked with this institution for over 20 years. I had no indication that I would be treated in such an unprofessional manner. I did not receive any mailed correspondence from the bank. The last email that I had received from the bank debit dispute department had been emailed XXXX/XXXX/XXXX from XXXX XXXX. It would cause great difficulty to move to another banking institution with my electronic pay from the XXXX of Oklahoma and with my electronic bills. I am still unsatisfied with the outcome of this situation. {$130.00} XXXX dispute with XXXX ( that was resolved and was refunded XXXX/XXXX/XXXX ) cost me over {$410.00}. I would appreciate if the scammer ( who is unknown to me ), XXXX, Coinbase and XXXX XXXX XXXX be made accountable.
Company Response:
State: OK
Zip: 748XX
Submitted Via: Web
Date Sent: 2017-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I deposited {$2500.00} onto Coinbase 's proxy website called XXXX, and they denied me access to their trading platform. This means that I effectively lost the money if they do n't refund it back to me. I tried to contact them several times to no avail
Company Response:
State: VA
Zip: 222XX
Submitted Via: Web
Date Sent: 2017-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought virtual currency also known as crypto currency through and American based company named COINBASE located in XXXX XXXX, Ca. The Currency I bought was Ethereum and in order to purchase through COINBASE I linked my COINBASE account to my checking account to electronically fund my COINBASE account. I purchased XXXX Ethereum worth roughly {$5000.00} COINBASE will now not let me sell the Ethereum crypto currency and return it 's value to my checking account in US dollars. I called 3 times to their " help '' line and spent over 3 hours talking, begging them to simply sell my crypto currency, Ethereum, and return it to my checking account. They would not do it, nor would they transfer me to anyone who would help me. They said someone would contact me and this has not happened. I believe they have stolen my money.
Company Response:
State: CO
Zip: 80109
Submitted Via: Web
Date Sent: 2017-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XXXX XXXX XXXX 2017 I made a payment of XXXX the coinbase.com REF : COINBASE XXXX XXXX XXXX from my XXXX Credit card. since then My account has been inoperable. Upon login it states 'Sorry, account temporarily disabled. Please contact support. '. Contacting support results in no reply, or when a rely is present it says, we are working on your request. I think after nearly two weeks they have had more than enough time to deal with re-enabling an account. All I want now is my money refunded, and to never have anything to do with these charlatans again. Although I am aware the are supposed to be one of the biggest XXXX exchanges in the US, I feel they do n't have the ability to to use a XXXX pun organize a XXXXXXXX XXXX in a brewery. Apologies for my wording in the previous statement, but these people need to be dealt with, and there license to trade be removed, as they are a liability to anyone, and do n't seem to care either way. Yours Sincerely. XXXX XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was using this application that you can buy/sell XXXX on called coinbase. For some reason I coinbase closed my account on XXXX/XXXX/XXXX, I was doing nothing wrong and coinbase can confirm that by viewing my account. I contact them that same day by phone but the rep was not able to help me at all. So I sent an email to support instead, I received the generic we will get back to you email and I have waited 5 days without a response on this. No one is able to explain why my account was closed in the first place, as well as me not being able to log into my account to get the few dollars I still have in my account with coinbase. I emailed them every day this week in hopes that someone can help me but I still have no response. My case number is # XXXX and # XXXX
Company Response:
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2017-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: My brother and i have massive issue with our e-wallet provider Coinbase. Since XXXX weeks i try to contact the XXXX support team, but it 's unsuccessful. I try the support requests, i try to contact them in social media, i try to call them. Nothing, i never got any answers. Meanwhile we searching for XXXX that we had deposit via bank transfer. I do n't know what we should do now. Please, con you help me. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX the XXXX/XXXX/2017 wire transfered XXXX USD to Coinbase Inc. the XXXX/XXXX/2017 Coinbase Inc. Notified by email and their support platform tha the wire transfer would be reversed in 3-5 labor days. So far I 've had only a repetitive response " we are working on it, we are busy, etc.. '' reaching them requires hours of phone call waiting and so far no response from their support platform except their " automatic '' follow up. We consider its completely unacceptable to hold our money for 10-12 days when the electronic wire transfer takes MAX 3 days, and in 90 % of the cases less then 24 hours. We are worried our funds are being using for their regular operations and holding it as long as possible before proceeding with the reveral.
Company Response:
State: NY
Zip: 14075
Submitted Via: Web
Date Sent: 2017-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I tried to withdrew funds from Coinbase Inc [ US ] on the XX/XX/XXXX from my bitcoin wallet to my bank account. According to their website the transaction has completed. However no funds have arrived in my bank account. I have previously successfully withdrew funds to the same bank account. Sum involved is XXXX Euros. I contacted customer support on the XX/XX/XXXX and got the following reply : Coinbase | XX/XX/XXXX XXXX PDT Thank you for submitting your request. Due to increased volume it may take several days to receive a response. I asked for an update on XX/XX/XXXX and got this reply : XXXX replied : Hi there, Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update. Thank you for your patience. I have made 2 further attempts to contact Coinbase to get a further update and a resolution to this issue but have been unable to get a response back from them.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, I have been inexplicably been locked out of my XXXX account ( Coinbase.com ), as of XXXX XXXX 2017. When I try to log in, it says " Sorry, account temporarily disabled. Please contact support ''. I have around XXXX GBP stored in the service across two " cryptocurrencies '', but also in hard cash ( GBP ). I need access to these funds urgently. I have not been using my account fraudulently or in anyway that contradicts their 'Ts & Cs ', I am a XXXX resident [ XXXX citizen ], whilst they are a US company so I have been advised to contact you. I have been unable to get hold of their customer services team and it has been 48 hours, I am currently travelling ( in XXXX ) and need access to my funds. My customer service 'Case ' ticket number is # XXXX Please advise, Thank you and kind regards,
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A