Date Received: 2020-03-23
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: Despite calling Barclay card, I was told they could not do anything to offer me relief on my upcoming bill due in XXXX. The credit card company won't work with me while I'm going through financial hardship ( won't negotiate lower fees, lower interest rate, lower monthly payment, or postpone payments ). Due to COVID 19, I was laid off from my job. I am awaiting unemployment insurance processing. Can you please reduce my monthly payment or offer me a program or disaster relief?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2020-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I went online to get a rental car in XXXX on XXXX with XXXX . XXXX set it up with a rental company call XXXX XXXX. I use my XXXX XXXX credit card and it was all set. I fly to XXXX and when I get to the rental company, it is close. So now I have no way to get to where I'm going. I went to another rental car company that was open and rented a car.When I get back a month later XXXX XXXX mastercard say that this is what I was suppose to have charge.But XXXX is tell me that they didn't put this on my charge.But for the last 5 to 6 months I have been going around with Barclays Bank Delaware about this charge and they are trying to say things from there is no cancellation, and that the XXXX XXXX got paid for the rental without me signing anything. Can you help me get to the bottom of this with Barclays Bank Delaware c/o XXXX XXXX mastercard. I have try every thing from talking to XXXX and XXXX XXXX and it still on my credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2020-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-21
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: During my flight of many from XXXX to XXXX Hawaii, The crew of XXXX XXXX advertised applying for XXXX airline Credit card and get XXXX air miles as soon as you use the card for even {$1.00}, I applied for the card and got it around XX/XX/2019, and after 3 statements the Barclays Bank told me that this information is not correct and I will not get my miles unless I spend over {$5000.00}, I immediately closed the account, paid off the balance. 4 month later I found that they charged me interest of about {$10.00} right after I paid off the balance and add late fees of {$150.00}, and reported to XXXX the credit reporting agency a delinquent account for 120 days, which had a big negative effect on my credit score, my credit score used to be XXXX, it is now XXXX. I called tried to reason with the bank, and they declined to remove the bad credit reporting, and waved some of the late fees, the account should have a ) interest to start with, and to charge me interest after I paid it off and closed the account, and fil to inform me of delinquent amount for 120 days is definitely a blackmail method of the bank and XXXX airline
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96817
Submitted Via: Web
Date Sent: 2020-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Dear Sir or Madam : I am a victim of identity theft due to an XXXX credit breech. FTC identity theft report number XXXX filed on XX/XX/2020. The inquiries listed below, which appears on my credit report, does not relate to any transaction ( s ) that I have made. It is the result of identity theft.Please remove and block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2020-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I bought a Telescope for {$76.00} from a company on the Internet called XXXX XXXX at XXXX XXXX EST on XX/XX/XXXX. My Barclays credit card was charged {$76.00} at XXXX XXXX on on XX/XX/XXXX. I asked them for a Tracking number and never received the Telescope or a Tracking Number. I disputed the charge with Barclays on XX/XX/XXXX. The last 4 digits of my credit card are XXXX. The Barclays Dispute no. is XXXX. I have called them every week to find out the outcome of my dispute. Barclays gave me a temporary credit of {$76.00} in XXXX, XXXX then removed the credit and charged me again. The name of the merchant is XXXX They sent documentation to Barclays that my Telescope shipped on XX/XX/XXXX via XXXX XXXX. The XXXX documentation shows that the Tracking number was XXXX. Barclays said that they charged my credit card when the merchant provided the valid Tracking number. Barclays sent me the results of my dispute in a letter dated XX/XX/XXXX. I went to the XXXX XXXX website. It said that Tracking number XXXX went into the US Postal System on XX/XX/XXXX. The XXXX documentation shows my correct home address which is XXXX XXXX XXXX, XXXX, VA XXXX. I went to the XXXX, VA Post Office. A Supervisor looked up Tracking number XXXX. XXXX was delivered to XXXX XXXX XXXX, XXXX XXXX, CA XXXX on XX/XX/XXXX at XXXX XXXX. That is the wrong address. THE MERCHANT PUT THE WRONG SHIPPING ADDRESS ON MY ORDER. The USPS Supervisor gave me a copy of this in writing. I called Barclays on XX/XX/XXXX with this evidence. They said for me to mail or fax it to them and they would immediately credit me {$76.00}. I faxed the USPS printout showing the wrong shipping address was on Tracking number XXXX on XX/XX/XXXX. They acknowledged that they have received the fax proving that the Telescope was shipped to The Wrong Shipping Address by the Merchant yet they have done nothing. Nothing has happened. When I call them, I am put on hold for 45 minutes. When I do reach a person, all I get is XXXX Excuses. Please help me get my {$76.00} back. I called them yesterday, XX/XX/XXXX and was on hold for more than an hour and never reached anyone. I gave up. I called them today, XX/XX/XXXX and was on hold for more than an hour and never reached anyone. I gave up again. THIS IS CONSUMER FRAUD. This has been going on for over 90 days. Please assist me. Thank you in advance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23322
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: There was a cash advance on XX/XX/XXXX for {$200.00}. I was charged a {$10.00} fee for same. I was also charged at that time a cash advance fee of {$2.00}. This appeared on my XX/XX/XXXX statement. Once again on my new statement of XX/XX/XXXX, I was once again charged {$2.00} cash advance fee. I called Barclays Bank and was told that I was being charged the {$2.00} because of the XX/XX/XXXX cash withdrawal. I already paid that {$2.00} fee on the last statement. So why am I being charged again on XX/XX/XXXX for a cash withdrawl on XX/XX/XXXX, for which I already paid the fee. I spoke to XXXX who has absolutely no idea what she is talking about and could not answer the question. There is also an additional fee of {$31.00} added to my XXXX statement because XXXX said I didn't make any payments between XX/XX/XXXX - XX/XX/XXXX. However, There were four payments : XX/XX/XXXX for {$1500.00} XX/XX/XXXX for {$2500.00} XX/XX/XXXX for {$2300.00} XX/XX/XXXX for {$1800.00} for a total of {$7100.00}, so why am I being charged additional fees. I am being charged over and over again for fees that were paid already. Unfortunately, nobody at XXXX is smart enough to figure it out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11566
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-20
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX XX/XX/2019 XXXX Case No. XXXX XXXX XXXX XXXX and XXXX XXXX XXXX Member Number XXXX Contract Number XXXX Contract Date XXXX Mr. XXXX XXXX, During our interview to purchase a vacation package that included a yearly allotment of XXXX points to use each year XXXX XXXX, our sales representative advised us that we could offset the cost of our vacation package by exchanging XXXX points yearly to offset the monthly cost of the package reducing the payments to {$160.00} +/- monthly. He said he would advise us as to how to do this exchange of the points once we had been approved. We realized that we could not afford this package if this exchange of points to offset the cost did not occur or directions from XXXX XXXX did not happen. We called to see if we could cancel the package on XX/XX/2019 which was the 14th day after the signing of the contract. We thought we had 15 days after signing the contract to cancel the purchase as we had no on-site inspection of the property as stated in the Tennessee Law. We originally had contract XXXX and we have paid {$6000.00} toward the down payment and we still want to keep this contract. Please cancel Contract Number XXXX and let us keep our previous package We faxed a Rescission ( intent to cancel ) to the fax no XXXX on XX/XX/2019 and received a confirmation that the fax was received. Please help us cancel this contract as we can not afford it. Sincerely, XXXX XXXX XXXX and XXXX XXXX XXXX THIS CASE HAS BEEN SETTLED BUT THE DAMAGE TO MY CREDIT HAS TAKEN A BIG HIT IN THE DIFFERENCE OF MY CREDIT SCORE. I AM SUBMITTING THIS DOCUMENT AS JUSTIFICATION FOR NOT PAYING THE FINANCE COMPANIES. PLEASE ADVISE THE CREDIT BUREAU OR LET ME KNOW HOW TO DOCUMENT THIS ADVERSE RESULTS OF THE NEGATIVE CREDIT REPORTING BY THIS COMPANY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-20
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Barclays Bank has stated that I owe {$950.00}. This amount is inaccurate. I filed a claim with the FTC that Im a victim of identity theft. They not attempted to help me resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38115
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I tell you what the situation is, I have bought a package for 4 people on vacation through XXXX Itinerary # XXXX on XX/XX/2020, 3 of these people are from the XXXX XXXX, and for reasons of public knowledge due to the corona virus flights were canceled, I would also like to clarify that 2 of the 4 people are XXXX XXXX since they suffer from XXXX. I have tried to communicate with the company XXXX during the last 10 days without obtaining any response, then when I saw that I did not receive any notification by any means, call the credit card to explain the situation that was happening, I have created a number of case XXXX with them, to follow up, but they informed me that the case can take up to 60 days to give an answer, without me knowing if the answer will be positive or not. The purchase amount was {$5100.00}, which is a very important amount that will affect my personal credit report and interest, since they are not making the return and I must wait all that time. The cancellation of the trip was not due to our problem, but rather something that for the reasons that I have explained, all the borders have been closed, and residents and citizens, both American and foreign, are obliged to return to their country.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33175
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I requested a copy of the card member agreement for my account close to a month ago and I still have not received it despite asking for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A