Date Received: 2020-04-04
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Barclay 's Bank Although I have been with Barclay 's for over three years, the credit line is {$500.00}. After three years, I inquired with the company about an increase and was told I do not qualify for an increase. I have an excellent payment history and a XXXX FICO score. See attached correspondence with Barclay 's
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94530
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: i can not get thru to barclays this is on my upromise card i made a purchase never got it no response from XXXX i need to dispute it. no one answers emails phone and i understand people are busy but i never got this item. please dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is intended to provide documentation on a prior complaint, # XXXX. The company provided false and misleading information in its response, By which it claims it was never contacted prior to issuing my complaint with the CFPB. And also I requested that Barclay cancels that credit account in which I dispute a travel plan with XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Barclays double billed my checking account, charging me again with a previous months one-time payment ( via mobile app ). They have also continued to charge me a late fee because I pay my bill early in the month. I also pay well beyond the minimum. Their representative stated it had to be paid on the XXXX of each month - which I know is not only incorrect, but illegal. I ended up paying off the full amount on the account yesterday and closing the account due to the hundreds of dollars they have cost me in illegal fees. Please do something about this because I know they must be doing this with others. Their rep even said Id probably be billed a late fee for this month on the XXXX because I didnt pay it off on that date!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Credit monitoring or identity theft protection services
Subissue: Problem with product or service terms changing
Consumer Complaint: This might be the wrong platform for this report but ... on XX/XX/2020 discovered unauthorized purchases on two of my credit cards. Resolved issue with my XXXX Master card. Card cancelled and {$900.00} removed. However, my Barclays VISA card was a different story. At time of discovery about {$1500.00} was charged to XXXX, a XXXX XXXX website. Contacted the customer phone number on VISA card and automated message stated all personal are not there due to virus and directed me to website. However, no provisions for reporting fraud. Have sent 5 secure messages advising them of problems but no response to date. Since then card balance up to $ 4500.00+. Have sent numerous messages to XXXX via the contact point on website about the fraud. No response or action. Each day I receive e-mails from their e-mail address advising me that a lady has a message i.e. pictures or videos. And I reply to that msg advising them the card number was stolen and to stop using it. Right now I am awaiting replacement card from XXXX MC, don't want to use my VISA. Help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 683XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Barclays is attempting to collection on a debt not owed. I didn't know about this debt until I checked my credit. As soon as I found out about the debt I called and paid it immediately. I don't recall any statements, calls or notifications regarding this debt. I believe this violates my 30 day right to dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84660
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I was contacted by a process server for XXXX county stating I was being legally notified that I would be served papers. They told me to contact their office at XXXX-XXXX-XXXX to discuss the matter to prevent proceedings. When I called I spoke with XXXX XXXX who said that Barclays Juniper Bank was processing a lawsuit against me for debt from 2008. He had my name, SSN, address, phone number and relative information. He told me that he was notifying me that they were mediating the case to prevent legal proceedings. The original voicemail had identified themselves as process servers but he told me that they are not process servers, they are a debt consolidation and mediation firm called XXXX XXXX and directed me to a website XXXX. The website exists however there is no other information regarding this firm online anywhere. They also said that they would take payment for debt which I know process servers would not, but a debt collector would. They are falsely identifying themselves as process servers in order to trick consumers into paying off an old debt. The debt he was referring to was from 2008 from Barclays Juniper Bank. I have never received any written notification of this yet he had my correct address on file. He said he would have his supervisor contact me regarding my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Credit Card Company Complaint Barclays Bank Delaware XXXX On XX/XX/XXXX a check in the amount of XXXX was mailed to Barclays Bank 's remittance address for payment on the outstanding balance of my credit card account. On XX/XX/2020 the check cleared, but Barclay did not update the balance due on my account. I contacted them and they said to wait a few weeks. I called every week and they said to give it more time. I waited till XX/XX/2020 and I called again, this time i had a copy of the check front and back from my Bank ( XXXX XXXX ) as evidence that Barclay deposited the check into their account on XX/XX/XXXX. A complaint number was opened and I faxed them copies of the check that clearly show my account number and the correct remittance address. The back of the check shows the Barclay endorsement stamp. They said it would it take a yet a few more weeks, .... Well now its XX/XX/2020. over 8 weeks later and they wont respond to my emails online messages or calls for status updates.. They wont send me a letter email or phone call. Nothing! They still are billing me for the amount due that I Paid 8 weeks ago. They were allowed to take my money without updating my account and no one can stop them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XXXX XX/XX/2020, Barclaycard USA attempted a withdrawal from my bank account. I was pending my monthly paycheck, and so this payment was denied and I was charged both a NSF fee by my bank and Barclaycard. I had already paid the mimumum monthly payment for XXXX, so was unaware that an additional payment was being made. As a result of the NSF fee on Barclaycard, my credit card went over the credit limit. So I posted an amount of {$30.00} to reduce the credit limit - but this was also charged an NSF fee. Both the original payment and the {$30.00} payment were then retried, without my permission, by Barclaycard, charging 2 additional NSF fees ( at {$28.00} each ). I emailed, and I was slightly upset so had a slightly accusatory tone, to Barclaycard to stop attempting payments. Today, I submitted a {$250.00} payment to the Barclaycard credit card, to reduce my credit limit to well below the maximum amount, after I received my monthly paycheck. I wrote to Barclaycard explaining this. Through this process, however, Barclaycard did not, and has not replied to either of my messages ( through their online system ), and in addition, my online banking, is now showing my account is closed. I tried to call Barclaycard and their lines are busy with very long waits, which is understandable during the current COVID19 situation. But what is not understandable, is their lack of communication and attention to resolve this issue, again, similarly during this COVID19 crisis. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90712
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: To Whom It May Concern, On XX/XX/2020 I called Barclay 's and asked them if I applied for for multiple things would I get " 1 '' hard pull there customer service. On XX/XX/2020 I did what they told me to do and they gave me " 4 '' hard pulls on my credit. I called them up right away explaining why I did what I did as that is what there customer service told me to do. They are telling me each card get 's its own pull which is not what I was told day prior I was told 1 hard pull if done same time. I can not have " 4 '' new hard pulls on my credit. I have no problem having the 1 hard pull as I was going by what Barclay 's customer service told me to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A