Date Received: 2020-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Originally, I was supposed to take a trip in XXXX that was booked and charged onto my Barclays credit card by XXXX XXXX through XXXX. Due to COVID, it was cancelled ( services not delivered ). Through a long and drawn out process, XXXX finally agreed to refund me ( documentation attached ) for 4 tickets totaling {$1300.00}. I had filed a DOT complaint and a credit card complaint. XXXX told me ( via XXXX ) that they couldnt process the refund with the credit card complaint ongoing, so I cancelled it ( documentation attached ). This was XX/XX/2020. When I never received the refund, I sent a certified letter to Barclays ( attached ) asking to reopen the complaint on XX/XX/2020. I called the day after it was received and verified everything was in the works. I was assured everything was being reviewed. When I heard nothing 63 days later, I called for am update. I then received this confusing letter saying I could be refunded because I authorized the charge ( attached ). When I called for an explanation, they told me that they can not refund me because the complaint had been closed in XXXX and could not be reopened. I had provided clear documentation that XXXX had agreed to a refund. XXXX will not speak to me directly and says that theyll only speak to my booking agent, XXXX. In the complaint to Barclays, I attached several emails documenting that XXXX has attempted to follow up with XXXX to no avail. Dozens of attempts to XXXX have been made by XXXX and myself on the phone and through email. Thank you for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/20 placed a credit card order with a merchant for goods in the amount of {$370.00}. XX/XX/20 contacted the merchant to cancel the order because it never shipped ; merchant claimed a refund would be issued. XX/XX/20 contacted the merchant because a refund was never recd. XX/XX/20 contacted the merchant again for refund that had not been recd. XX/XX/20 contacted the merchant again for refund that had not been recd. XX/XX/20 called Barclays to initiate a dispute ; Barclays issued a provisional credit. Emailed supporting documentation as requested ; Barclays did not respond. XX/XX/20 emailed additional supporting documentation to Barclays. Barclays did not respond. XX/XX/20 the merchant illegally charged my card a second time without my authorization after having retained my credit card info without my consent. XX/XX/20 called Barclays and spent 38 minutes on the phone without successful resolution. Attempted to put a block on my account against future charges by merchant or to put a fraud alert on my account specific to this merchant but was told by Barclays representative that this would not be possible. XX/XX/20 merchant refunded the illegal second charge to my card after I threatened legal action ; first charge still not resolved by Barclays. XX/XX/20 called Barclays and spent 10 minutes on the phone before my call was dropped on the representatives end and no one called me back. XX/XX/20 Barclays rebilled the original charge to my card without ever contacting me to request additional information or to tell me that the dispute was being closed. XX/XX/20 called Barclays and after waiting on hold for a representative was told that their system was down and they couldnt assist me with anything and I would have to call back at some point in the future. XX/XX/20 called Barclays and spent over 40 mins on the phone without successful resolution although the representative admitted Barclays had made a mistake with the dispute and subsequent rebill. My case was escalated and I was promised contact from Barclays ; no one contacted me. XX/XX/20 called Barclays and spent 27 mins on the phone without successful resolution. The representative admitted nothing had been done since my last call because they wanted information from me in writing which they admittedly intentionally did not request from me. The representative promised a manager would be calling me that evening to get the information so that I would not have to submit all the information in writing ; no one contacted me. XX/XX/20 called Barclays and spent 36 mins on the phone without resolution. The representative admitted that customers never receive contact as promised and that my only hope of getting the dispute team to do anything would be to submit info in writing by fax and/or mail. The only excuse the representative could offer was that Barclays routes these issues overseas and there had been inclement weather in that area. XX/XX/20 submitted detailed info by fax and mail to Barclays as requested. No response received from Barclays. XX/XX/20 called Barclays again and was informed they received my written information and were giving the merchant an additional 45 days to respond. I asked why the merchant was being allowed to keep my {$370.00} for an additional 45 days after numerous Barclays representatives with whom Ive spoken have identified that Barclays made a mistake and I am owed a refund my account reflects two charges by the merchant and only one credit, and the merchant admits that no goods or services were ever received by me. The representative continued reading from a script promising an eventual response to me by Barclays. I informed the representative that Barclays has not contacted me even once since this began, I do not believe I can rely on resolution although its evident on my account that the merchant has stolen {$370.00} from me, and that Id be filing a complaint with the FTC about Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70810
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a clothing package from XXXX XXXX on XX/XX/2020. The order was shipped in two seperate packages. The first package was marked delivered on XX/XX/2020 by XXXX marking my package delivered. I NEVER received this package. I live in a gated community and have a XXXX camera doorbell that catches ALL motion on my front door. I work from home and my desk is right next to the front door. This package contained 3 items totaling {$450.00}! I immediately called XXXX XXXX within hrs and told them this package was not delivered despite the notification. They told me to wait 2 days. After 2 days, I called back and they told me they could not do anything and to file a claim with the credit card company. I disputed the charge and XXXX XXXX froze my account. I called XXXX XXXX and spoke to a chargeback coordinator that told me to file a police report in addition to the credit card dispute. I told them the package was not stolen it was misdelivered. I opened a dispute with XXXX and a driver complaint. They offer no solutions. The credit card company denied my dispute because XXXX driver claims he delivered this package. This is the second package within one week that was NOT DELIVERED from XXXX. ( XXXX refunded my {$110.00} after I disputed the charge ). Both packages marked delivered on a Thursday. I filed a police report, the police laughed at me and filed the case closed. I am now out {$450.00} for over 2 months!! I refuse to purchase anything from XXXX XXXX ever again. The credit card company offers no solutions. XXXX XXXX told me to file an insurance claim! XXXX XXXX customer service XXXX XXXX was completely rude and stopped replying to me when I provided the completed police report and the credit card closed the dispute. I have ordered THOUSANDS of $ of clothing from XXXX XXXX and NEVER had an issue and they treated me like a piece of XXXX!! I want my money back!! Barclays Uber credit card is a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89135
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX of 2017 an annual fee of {$40.00} was posted to my account Barclays Jet Blue account ( credit limit {$8000.00} XXXX. I was not using the card and did not receive any notification that a balance was due. I logged into Barclays to review a different account balance XXXX XXXX XXXX ) and noticed that there was a late payment being reported for the Jet Blue account. I contacted Barclays regarding my Jet Blue credit account balance when I realized that there was a late payment due. During the call the representative refunded the past due balance and advised that the late credit reporting would be reversed to show no late payments. This was done because I did not receive any statement notifying that there was in fact a balance due on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I logged into my BarclayCard American Airline Advantage card yesterday ( XX/XX/XXXX ) and saw that I was 30 days + past due, was reported 30 days late to the credit reporting agencies, assessed 2 months of late fees and I never received notification about this from any communication method. I immediately scheduled a payment online to bring my account up to date and set up auto pay, which I had turned on before, but apparently they must have turned off. I routinely pay this account 1-2 times a month, about $ XXXX each billing cycle. It seems odd and deceptive, and abusive, that the credit card company did not contact me. I have never been reported late on any account in my 23+ year history and fear I, like many Americans, have been unfairly discriminated against and taken advantage to support this type of corporate greed. I have sent a letter to the Billing Disputes department ( XX/XX/XXXX ) and plan to also send to the customer complaints department and office of the CEO. As a result of this action by Barclay, a credit card account I had with XXXX XXXX XXXX for 23+ years was just closed on XX/XX/XXXX. In a time where Americans need financial assistance due to one of the most challenging economic recessions and pandemic we have experienced in US history. I am seeking your help as an American and a Consumer that is asking for our government to protect my rights and not be a victim of corporate greed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/2020, Barclay Mastercard ( Delaware ) electronically withdrew from my checking account {$1100.00}, which is the amount I owed ( total ) at that time. On XX/XX/2020, they withdrew the amount again. This put me in a negative balance. This is reflected in my checking balances. Since that time, I have called many times, sent a total of 3 certified letters, contacted the Office of the President, and nothing has happened. They do not return any calls, although they say they have called. They insist I still owe them {$1100.00} + interest. The fact is they owe me {$1100.00} + interest since it was taken from me twice and account is now closed. I am more than willing to go to court over this as I have the documentation and bank statements to back up my claim. My bank is also willing to provide whatever it takes to resolve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclays originally denied 2 disputes that were eventually settled. After weeks and weeks of enduring poor customer service and my needing to invest hours and hours of time, the ordeal seems to be over with refunds in my account. However, I have interest charges associated with the amounts that were disputed. I asked customer service to take care of the charges. For the umpteenth time, they are having me wait 24 -48 hours for a manager to call me to discuss it. The lunacy must end. I can not handle getting involved with any other lengthy round of circular conversations. I just do not have the time, and I should not be asked to do this! I am tired of wasting time because of their most inferior customer service!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02445
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-02
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for a credit card that had a promotional offer of XXXX bonus points after spending {$1000.00} within 90 days. Once all of that occurred, I was issued only XXXX points. I have called and spoke to someone and opened a case, I was sent a general letter that my case was closed and there would not be any additional points. I called them and I spoke to XXXX who provided me with his operator ID XXXX. He advised that he is located in the call center of the XXXX. This credit card is a Barclay 's Credit card through XXXX XXXX. It is a Visa that I am able to use anywhere. He advised that I signed up for an offer for the 25,000 points. I advised that I have proof of the 32,000 points that I was supposed to receive that was time stamped on the time and date that I signed up for my offer. I didn't get anywhere with him so I used twitter to contact them, and this is the message that I received verbatim " We are unable to change the promotional points that were offered during the time of your application. Welcome bonus offers will vary depending on the time of application and application channel additionally offers change on a regular basis. We apologize for any inconvenience this may cause. '' This was initialed by XXXX. I sent them the offer from the website that I applied on when I completed the application. I do this with everything that I do because I am sick of companies posting things and not honoring what it wased that they advisertised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2020-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-01
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I opened an Uber Visa Card with Barclays bank in XX/XX/XXXX. I chose this card for its cash-back rewards. As of XX/XX/XXXX, I have accumulated a cash-back value of {$710.00}. In XX/XX/XXXX, the Uber card changed the cash-back into " Uber cash '' which can only be used through Uber applications. I had received some emails about the change but did not realize that my rewards would no longer be available to me as real dollars. The emails emphasized the so-called advantages of the new Uber card and downplayed the fact that it would no longer give real cash-back. I contacted Barclays bank on XX/XX/XXXX who refused to give me real dollars for my rewards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX I reported three fraudulent transactions from XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They closed my account, will not reissue a card and stated they did close it on XX/XX/XXXX. I did not have an account then. They wiped my statements, took my reward points and have not refunded my reward points from a carnival cruise that was COVID cancelled. I'm at a loss as to what's going on. I need the fraud investigated and my account restored asap along with a replacement card. They seem to have no information of my account except a balance that I will try to transfer if this goes unresolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 61614
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A