Date Received: 2015-07-15
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: Vehicle was totaled. Requested payoff to clear off account. Ally financial stated amount to close account and provide clear title. Insurance company sent check for that amount. XXXX months later ally collection is harassing me at work, calling numbers that have been requested to be removed. Bulling my XXXX year old grand father ( no clue how they got his number, he is not a signer ). Refusing to send me a statement of what is owed. Every agent I talk to gives a different amount and reason of why it is owed. Agent in total loss department stated all was cleared off and not sure why I am getting these calls.
Company Response: Company chooses not to provide a public response
State: IN
Zip: 463XX
Submitted Via: Web
Date Sent: 2015-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-14
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: Ally Bank charged me an overdraft fee on a debit card. 1. Sufficient funds are on deposit. Ally delays all deposits for several days. I do not know why - and frankly, I do not care why. They have MY money. 2. If there are not sufficient funds for a debit card purchase, they should decline the transaction. This is law. The FACT remains - I have sufficient funds on deposit. 3. If someone came into my home and stole from me, I could shoot them. I DEMAND MY MONEY RETURNED IN FULL. Further, I request a {$35.00} fee for theft.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 20164
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-14
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: JUST WROTE XXXX CHARACTERS OF TOTAL EVENT, XXXX XXXX NOT RECEIVING FRAUD ALERT IN XXXX 2014, WE HAD XXXX MONITORING, THEY SHOW THEY REPORTED TOO XXXX, XXXX. SOME ONE MESSED IN CREDIT BUREAUS REPORTS, WERE WANTING XXXX, XXXX TO DELETE ALLY INFOMATION FROM CREDIT REPORTS UNDER FCRA STATUTE. WIL FOLLOW UP MORE, I 'M OUT {$23000.00} IN REPAIRS, CREDIT CARD DEBT, ON SOCIAL SECURITY, XXXX, CHARITY CARE. NO FOOD, PAYED XXXX CARS WHEN I DID NOT HAVE MONEY/ PLEASE DO THE RIGHT THING. XXXX WILL NOT TAKE YOUR COMPLAINTS, XXXX CAN NOT BE CONTACTEDNEED ALL INFOMATION DELEATED LIKE XXXX. THEY HAD {$100000.00}, INSURENCE FOR FALSE REPORTING INFOMATION, THANK-YOUXXXX XXXX XXXX XXXX
Company Response: Company chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-14
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: Ally Financial refused to give me access to their Vehicle Inspection website to view the damages to the vehicle. It my legal right to be able to view these damages. I have disputed ALL CHARGES from day 1. But will not cooperate and provide access to the pictures. XXXX XXXXXXXXXXXXAcct : XXXXVehicle no : XXXX
Company Response: Company chooses not to provide a public response
State: OH
Zip: 44105
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-13
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: When the lease on my Jeep Liberty expired I turned-in the vehicle to XXXX XXXX XXXX in XXXX, RI. The vehicle was inspected by the salesman, XXXX, and it was found to be undamaged. About five days later, the vehicle was moved to another location and inspected by an Ally Financial ( financiers of the lease ) representative who found scratches and gouges on the vehicle that were not there when I turned-in the vehicle to XXXX XXXX XXXX. The salesman, XXXX, called Ally and disputed their findings. Ally called me this morning and said that are not going to wave the {$350.00} they are demanding and are threatening me with adverse action to my credit score.
Company Response: Company chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-13
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: When I got divorced I assumed my car loan and a personal loan. My ex-wife assumed her car loan and a personal loan. After we were divorced for awhile she filed for bankruptcy on her XXXX loans. She did n't make her minimum payments for the bankruptcy so the loans came out of bankruptcy for her to pay on. She is n't paying on the car, it was repossessed, and now the bank is coming after me. This debt was hers to pay per a court order. I am being harassed by the bank and it is ruining my already damaged credit. They are threatening to turn this in as income under my name. My ex-wife is n't getting any notifications from the bank. Her bankruptcy also showed up on my credit as her personal loan was written off as a bad debt.
Company Response: Company chooses not to provide a public response
State: IL
Zip: 62269
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-13
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: I applied for XXXX and was discouraged by staff that I could not be able to get a chance for a car.
Company Response: Company chooses not to provide a public response
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-12
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: Extreme high interest and if I did n't accept the vehicle they were willing to finance they were not allowing me to finance any other vehicle at an affordable price. Now I am stuck with a brand new vehicle I honestly can not afford but desperately needed through a 6 year high interest contract.
Company Response: Company chooses not to provide a public response
State: IL
Zip: 62526
Submitted Via: Web
Date Sent: 2015-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-09
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: I got a loan was suppose to be XXXX for a XXXX durango I gave the dealer XXXX vechicles XXXX grand prix and XXXX ford explorer XXXX down and payments of XXXX they tricked me to get the loan they said they had to raise it to get financed. The engine light was on at the time they fixed the car XXXX times but the light always came right back on the same day. My car has never passed inspection because of this. I spoke to them because i have never driven the car far because of this problem..I have tried everything to get this fixed i have been paying on a note for a car that i can only use in the neighborhood. I went to them today for help again i explained yall ripped me off and i need a car know to get around further. I am willing to compromise but I want to sue they used me and it is ally financial. I received a settlement letter in the mail a week ago about a class action suit. I am not the only one going thru this. Please help me. Thank youXXXX XXXX XXXX
Company Response: Company chooses not to provide a public response
State: PA
Zip: 19141
Submitted Via: Web
Date Sent: 2015-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-09
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: During the week of XXXX XXXX, 2015, representatives from the Ally Financial collections department were calling my cell phone. The representatives would call over XXXX times a day, but the biggest issue was that they would call XXXX or more times in the span of XXXX minutes, causing my phone to continuously ring. I spoke with a representative and told her that I had no issue with them calling, but that I would appreciate it if they did not call multiple times in a row. I was responsive to their calls and did make a substantial payment in response, although it appears as though there was still some outstanding balance. Instead of doing the right thing and following the law, the representative decided that on Monday, XXXX XXXX, 2015 she was going to call me repeatedly over and over again. Between XXXX and XXXX she called from the number XXXX XXXX XXXX XXXX XXXX times. I was on a field trip with my daughter that day and began seeing the calls coming in. Immediately my nice day with my daughter turned into a XXXX situation. I could not even use my cell phone to take pictures of my daughter on the field trip because my phone was continuously ringing. But the XXXX ( XXXX XXXX phone calls is n't the end of the harassment I would endure that day. Between XXXX and XXXX the representative called another XXXX XXXX XXXX XXXX times from the same number. And it did n't even stop there. Between XXXX and XXXX the representative called from the same number an additional XXXX XXXX XXXX XXXX times. That means that in a span of less than XXXX hours, an Ally Financial representative called me XXXX ( XXXX XXXX times. But she was n't done. The representative called again around XXXX and at that time the field trip was over and I was able to answer. I picked up the phone, stated that she was out of line with the repeated calls and that I did not wish to be contacted via telephone any more. Instead of allowing me to exercise my legal rights, the representative argued with me. Then she told me I could not request that they stop calling without speaking to a supervisor. I told her that I knew that was not the case, to stop calling and I ended the call. What was her response? To IMMEDIATELY call me back yet again and continue to argue with me about my ability to request that they stop calling. I again stated that I did not want to be contacted via phone again and ended the call. I have evidence of these calls, and since that time, Ally has continued to call, using other numbers. They have not called repeatedly since then, but I made the request to cease phone contact which they have not honored. Furthermore, I specifically told the representative not to call my work, and she agreed to take that number off of the list. Ally stopped calling for a short period of time but has again started using that number. Since that time, I have sent emails, faxes and letters to Ally with absolutely no response. I sent an email to a Customer Service email address listed on their website and was told that this was not the correct email address and that the representative had " no possible way '' of directing my correspondence to where it needed to go. I find it absolutely impossible to believe that the email could not have been sent to legal or anywhere else to get it into the hands of the right people. So I have finally decided to take this action to get some kind of a response and resolution.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 17111
Submitted Via: Web
Date Sent: 2015-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No