Date Received: 2020-06-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have an auto loan with Ally Financial ( www.Ally.com ) Ally provides online banking to make payments online on Ally website. When making a payment Ally gives two options ( quote ) : > Apply to the outstanding balance of amount financed ; Ill still owe my next regularly scheduled monthly payment ( Trying to make a principal-only payment? What you may think of as the principal amount on a traditional loan ( like a mortgage loan ) is referred to as the amount financed on your Ally vehicle financing contract. This selection is Allys closest option to a principal payment. Assuming you keep making all your scheduled monthly payments, this is the fastest way to pay off your vehicle. ) > Apply to reduce the amount of my next regularly scheduled monthly payment. Here 's my complaint : [ a ] deceitful payment options [ b ] setting a trap to miss due payments. [ a ] The first option ( quoted above ) advertises principal only payment, where the entire payment is applied to unpaid balance. ( This is also a default payment choice. See more below in section [ b ] ). When I chose to make a principal only payment option, Ally paid accrued interest charges first, and the remainder was applied to principal. Here are the particulars : On XX/XX/2020 I made a {$250.00} principal only payment, of which {$46.00} were applied to finance charges. I chose this option specifically to reduce the outstanding balance not to pay a regular payment due. I also made a {$300.00} principal payment in XXXX XXXX same problem, yet I discovered the issue with deceitful payment processing activity at Ally only recently when I decided to check the details of the principal payment made on XX/XX/2020. I spoke to Ally representatives via email XXXX case # XXXX XXXX, and on the phone. I was advised that they always pay interest first before paying down the principal regardless if the payment was intended as a principal payment only. [ b ] Secondly, when making a payment online on Ally website, the first option ( see quoted options above ) is chosen by default, leading a customer to make a payment without satisfying the amount due ( or the regular scheduled payment ). It appears that Ally set up the payment portal purposefully [ a ] to mislead the customers into the belief that the principal only payment is applied fully towards the principal, and [ b ] to trap customers into missing a due payment despite making a payment to generate late payment fees. Additionally, the payment history does not differentiate between the two payment options, making it impossible to track what payment type was chosen, and how it was applied towards the loan balance. Nowhere on the website it show accrued finance charges and the unpaid balance after each payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07424
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The company Ally Financial claims I have a delinquent payment history with them and I still owe over {$1500.00}. In 2016 the car that is in this claim was in an accident. It was considered a total loss by the insurance company. I received the money from the company and fixed the car. Ally sent me the title to the car. Then I traded in the car to XXXX XXXX in XXXX Va on XX/XX/2016 with a clean title. I did not owe any money on that car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: In XX/XX/2020 a dealership in XXXX regarding a vehicle inquiry and the salesperson promised that they won't run my credit but within a few minutes I noticed that they made more than 10 inquiries on my credit with my consent I contacted the dealership and the financial institutions many times but they are not cooperating. So I would appreciate if you helped in removing these inquiries from my credit. Thanks XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98003
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Hello Dear, COVID 19 HARDSHIP My case is not really simple and is sad, I have 2 loans with ALLY since XXXX, and we got into payments default and we couldn't make the payments, and we got our truck repossessed. COVID 19 destroys a lot of lives, businesses, and jobs. Unfortunately, I lost my XXXX XXXX XXXX XXXX -GOT REPO- EXACTLY XX/XX/XXXX WHEN THE COVID 19 PANDEMIC HAPPENED, I TRIED TO NEGOTIATE WITH ALLY AND GET MY TRUCK BACK, Also in XXXX my husband lost his job again, and I called ALLY on XX/XX/XXXX and they told me to pay around {$8000.00} with the expenses to give the truck back, I am the only one who is still working in my house, I asked them please put this debt to the end of my loan, please help me and my family. I have this car since XXXX, I got hardship in XXXX and my family and kids were sick. Please give the truck back. Unfortunately, I lost. VIN XXXX {$34000.00} SOLD XX/XX/XXXX XXXX {$18000.00} REPOSSESSING E TRANSPORTING XXXX EXPENSES {$820.00} REBATE XXXX I got a letter from ALLY 3 DAYS AGO TELLING ME TO PAY {$16000.00} It got me in the WORLD PANDEMIC! We need a chance! I don't have this money. I don't have the car, unbelievable I feel that I got robbed. Please I think they should give a new truck. Please help me and my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I had a vehicle loan with Ally Financial on my XXXX XXXX XXXX, started in XX/XX/XXXX. On XX/XX/XXXX, the loan was paid when I refinanced with a new bank. I was entitled to a gap insurance refund from Ally Financial. I made the request on XX/XX/XXXX to XXXX ( point of sale ). I never heard anything from Ally, so I contacted again XX/XX/XXXX. XXXX confirmed that Ally received the {$410.00} on XX/XX/XXXX. Ally advised on XX/XX/XXXX that the funds would be released in 30 days. I still never received anything from them. I contacted them back in the beginning of XXXX and was told that the check had been approved for release on XX/XX/XXXX but had not been mailed. I was advised the check was being mailed that day. I received the check on XX/XX/XXXX ( check # XXXX ) in the amount of {$410.00}, and deposited it via mobile deposit into my XXXX XXXX XXXX checking account. On XX/XX/XXXX I received a notice from my bank that the check was returned and that I would be assessed a {$12.00} return check fee. I contacted Ally again XX/XX/XXXX and was told the representative I had spoken with had put a stop payment on the check and requested a replacement ( I was told multiple times a new check would NOT be reissued ). I asked about the status of the replacement check and was told they could not tell me. Each time you call, it is atleast 30 minutes to an hour to reach someone and you must contact them during business hours, which is when I am also working. I just want the money that is already mutually agreed is owed to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I refinanced my auto loan from Ally financial to XXXX XXXX XXXX XXXX XXXX. Ally claims that there was a balance owed, however the paperwork I have states the balance was paid in full and is thus showing it as a charge off and negative, which is affecting my credit score negatively. This account was never in default, non-payment and should have never been placed in collections or shown as a charge off. I have provided them with documentation showing as much and they refuse to fix it. The last dispute they did take the 21 months of non-payment off, however they have XXXX and XXXX of 2020 showing as charge off. Again, this is incorrect. I refinanced this loan, and the amount my bank paid to Ally was correct. Any issues that arose AFTER the check had been deposited was on Ally, not me and neither myself or the bank ever got any information saying there was additional money owed. Additionally, Ally has been incredibly difficult, hostile and evasive in in my attempts to get this resolved. I understand errors occurred, but I have been transferred, harassed, hung up on, had someone literally notate things I did not say. I have asked for a manager multiple times, they can never provide one. I was told I'd get a call back, I never got one. Every time I seem to be able to produce a document showing my proof they are suddenly able to speak with me and have made me fax documents while claiming they never received them, but when I show them confirmation that the fax went through the find it. Every aspect of Ally seems to be at best misleading, if not fradulent and unwilling to fix their own mistakes. If my error wasn't Ally 's fault, why would they remove all of the information the already did and expect me to say thank you. This is not right. They are already a bank that takes advantage of people who have less than perfect credit and make it almost impossible to fix their error, but when the money is owed to them, they can find all the time in the world. This needs to be fixed. I have had a FEW good interactions with representatives from their company. To those people, and to any representative from Ally I have been nothing but professional and kind, never raising my voice or using inappropriate language.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48642
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I deposited a check on XX/XX/XXXX into my checking account with ALLY BANK. Due to past low checking account balances and overdrafts, Ally will not release the funds into my account until XX/XX/XXXX. The corporation that owns my apartment complex is giving all residents a 10 % discount on rent for XXXX if the rent is paid on or before XX/XX/XXXX. This will save me {$100.00}. Ally refuses to release the funds to my checking account. So instead of working with me, helping me through the Coronavirus pandemic and all of the other issues our country is experiencing with rents past due, evictions, higher food prices at the grocery store and everything else, Ally wont help. Im a handicapped senior citizen. I sold my car to make ends meet. I have no family. No one I can go to for help. Ally wont help me save {$100.00} I could apply for food!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32308
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I express to the dealerships that I did not want my credit to be run multiple times. I had written a letter expressing that I want the hard inquiries removed from my credit report which is impeding my ability to obtain a home loan. The company did not resolve my request. The credit inquires dates are XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76140
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Problems at the end of the loan or lease
Subissue: Problem when attempting to purchase vehicle at the end of the lease
Consumer Complaint: On XX/XX/XXXX my lease on my XXXX XXXX XXXX was up. I had called Ally XX/XX/XXXX to extend my lease 3 months. Everything was fine. I had filled out the pay work sent it back. They revived it with a payment of XXXX dollars on XX/XX/XXXX for the first month of the extension. I never received the bill for XXXX, I called and spoke to multiple people who told me it would be 3-5 business days and never received it. For XXXX they had sent me a letter saying I had never paid for XXXX and they had applied my money to other fees and that were reposing my car. They ended up taking the car from me and now I have bad credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have ordered checks twice from my bank Ally. Once in XX/XX/XXXX, and once recently in XXXX of XXXX. Both times the checks were sent to a former address, XXXX houses ago. After the first time I raised lots of alarms furious with my financial institution for sending literally blank checked with my routing and account number to a house in which I no longer live. I got " We're sorry, it won't happen again. '' Fast forward 7 months and sure enough it happens again. How can I trust a financial institution with tens of thousands for my money when you can't even send financial paperwork to the correct address? I have given this company a second chance and they have failed me. It's time someone with regulatory authority investigate Ally for this flippant disregard for customers ' financial information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A