Date Received: 2019-02-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Upon reading XXXX XXXX resignation letter last XX/XX/XXXX ( the former student loan ombudsman at the Consumer Financial Protection Bureau ), I felt compelled to file a protest, detailing the financial and emotional abuse Ive endured since I decided to enroll in the Department of Educations Public Service Loan Forgiveness program. Even if this is nothing more than an exercise in futility or a whimper in the wilderness, I feel it would be a dereliction of my duty as both a consumer and a citizen if I didnt lodge an official complaint, to go on the record, because I have been harmed personally by the odious and improper student loan practices of the aforementioned PSLF program. Even more, to compound this grievance, I feel Ive been abandoned by the very same Bureau ( the CFPB ) that was created to serve as my advocate, and tasked by Congress to protect me from such blatant exploitation! After experiencing the aggravation firsthand, over the course of a few years ; after having to deal with the mandates of Public Service Loan Forgiveness program and, particularly, how this is interpreted by XXXX XXXX XXXX ( a contracted company the Department of Education has asked to handle the administration and customer service for its PSLF program ), I felt I could sit idly and silently no longer. The abbreviated version of events : I was recruited to work for a rural XXXX in XX/XX/XXXX ( XXXX XXXX XXXX in XXXX XXXX, XXXX ). Part of the recruiting pitch ( and part of the allure ) was that my student debt would be forgiven after ten years of service, if I came to work for them, being that they are a qualified county facility. In other words, if I came to work for them and continued to make my loan payments, whatever balance remained, so I was told, after ten years of service, then that remaining balance would be forgiven. What a recruiting pitch! This sounded great. I did some research into the Public Service Loan Forgiveness program, and sure enough if I worked for a public service-eligible XXXX ( which this was ) then my debt would be forgiven after 120 payments. So, with this lucrative perk in mind, I accepted the position to XXXX XXXX XXXX XXXX XXXX XXXX. I decided to relocate, dragging my family 1,800 miles across the country, moving from XXXX XXXX to the XXXX XXXX. I moved in XX/XX/XXXX, and started working the following month. It took from XX/XX/XXXX to XX/XX/XXXX to be placed into an eligible PSLF repayment program ( 12 months! ). Thats a whole year ; ten percent of the time I was supposed to be working in a qualified environment. For some reason, my spouses employment status prevented me from being put into an eligible program. Why would my husbands employment status be a deciding factor, delaying my enrollment? The program clearly states that I only need to be working at a qualified facility for a requisite length of time ( and be enrolled in a qualified repayment plan ). My husband was out of work when we applied, and this fact somehow disqualified me from consideration! Why? This was the first major red flag that something was amiss, and rotten in the state of XXXX. Again, I was hired by XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ), to be their full-time XXXX XXXX, working 40 hours a week. I took this position based in part by the false promise of the PSLF program, believing that my student debt would be forgiven after ten years of service/payments I was working at a public service XXXX when I applied for PSLF ; my employer certified the necessary documents immediately. Still, I was denied because I was told they couldnt certify my husbands employer. I told them he was unemployed and nothing but crickets and denials. An entire year went by until I was placed in a PSLF qualified repayment plan. And, how did I finally get accepted? Lo and behold, when my husband was hired to work in XXXX, XXXX, at the end of XX/XX/XXXX then, suddenly, I was approved and enrolled into an eligible PSLF repayment program. HOWEVER, at this time, somehow the proverbial they decided to recalculate how much I would owe on a monthly basis. Based on some unknown algorithm, a figure that determines my households ability to repay, my monthly payments ballooned from {$340.00} a month to {$560.00}. This doesnt sound like a loan forgiveness plan It sounds like, OK let us re-amortize your loan, figure out what amount you need to pay to pay-off the loan in 120 payments, with the service provider grabbing their 33 % markup in profits ( off the interest ). This is a total bait and switch. Its actually mocking me when the PSLF uses the word forgiveness because there isnt a penny thats being forgiven. I am paying off the loan, in its entirety. The parameters are clear : Public Service Loan Forgiveness is a federal program that ( supposedly ) forgives federal student loans for borrowers who are employed full-time ( 30+ hours a week ) in an eligible federal, state, or local public service job. Where in this does it stipulate that your spouse must be working? Where does it state that the program will review your households annual income and then determine how much you owe, per month, based on your households financial vitality? Why does this matter? Why should it? The program was established to help certain facilities and regions attract talented candidates this is the spirit that led to the creation of the program. Its supposed to be an added benefit, not an aggravation! HOW IS IT THAT THIS IS CONSIDERED LOAN FORGIVENESS? In other words, heres what the actions of PSLF are stating loudly to me : Go work in public service and qualify for loan forgiveness and then pay nearly seventy thousand dollars on a XXXX XXXX dollar balance. And, to mock you, we will call this a loan forgiveness. This isnt forgiveness, this is merely paying off a loan in ten years! This is blatant bait-and-switch. This is fine print nonsense. There is no loan forgiveness being offered here. This is simply taking a 20-year loan repayment plan and changing it to a 10-year loan payment plan. I never would have moved halfway across the country, moved to a rural community, if I knew this was what the PSLF offered. This spits in the face of the idea of loan forgiveness and betrays the intent behind the creation of such a program to begin with. Again, I ask : how is this a reward for public service? For a more detailed explanation of my plight, allow me to expound on the particulars : My name is XXXX XXXX. I graduated, with degree, from the XXXX XXXX University XXXX program ( XXXX XXXX XXXX XXXX ) in XX/XX/XXXX. During my schooling, I amassed approximately {$46000.00} in student loan debt. ( This was a wise investment in my future, on my part, because XXXX is a fruitful career path with lots of job openings and opportunities ; According to a XXXX report from XXXX, the median annual income for an XXXX was nearly {$82000.00} ). Immediately after graduation, in XX/XX/XXXX, I began working as an XXXX for a XXXX, XXXX based XXXX -- XXXX XXXX XXXX XXXX. Then, six months later, I began to make my student debt payments, promptly, after my initial grace period expired. Initially, I enrolled in the 20-year plan. I did this to keep my payments as low as possible ( even though this repayment plan incurred the biggest interest cost ). I was fine with this, and with paying the enormous interest, because I knowingly entered into this obligation understanding the liability I was taking on. Like I wrote earlier, this was an investment in my future and it was worth it. Sure, I was perplexed to understand a system where the government would loan money to banks at zero percent interest rate, then those banks turn around and lend that money out at interest to students ( to encourage banks to lend money to students for education ). I mean, shouldnt the government simply loan money directly to students, so the government could earn the usury profits, and so students would receive the lowest interest rate possible )? Doesnt that make more sense, for a government of, by, and for the taxpaying people. From XX/XX/XXXX through XX/XX/XXXX, over the first 53 months paying back my student loans, I made every monthly payment. My payments were in the {$340.00} range. I paid approximately {$18000.00} over the course of these fifty-three payments ( of which only {$4200.00} went towards principal, and {$14000.00} going towards the interest ). I moved to XXXX in XX/XX/XXXX. I began working at my new position that XXXX. From XX/XX/XXXX through XX/XX/XXXX, for almost 6 months, I was attempting in vain to enroll in the Public Service Loan Forgiveness program. Even though I was eligible, and shouldve qualified without incident, I was denied about three times because there was an apparent issue with my husbands work. When we moved, my husband was no longer employed. He was working full-time in XXXX, at a XXXX XXXX, but when we moved to XXXX he didnt have employment ( other than XXXX XXXX work he did, for about 6K a year ). He wrote a letter and said as much, but we still couldnt qualify The PSLF program wouldnt approve my application because of some hiccup with my husband, which to this day I have no idea what the issue was. I was told they couldnt verify employment, even though I constantly told them that my husband wasnt employed ( at the time of my application ). Anyway, in XX/XX/XXXX, my loans were consolidated from XXXX to XXXX XXXX. Against my wishes, I was enrolled in a program that didnt qualify for the PSLF. My payment was about {$320.00}. I called for the umpteenth time Anyway, that XX/XX/XXXX my husband was hired by XXXX XXXX XXXX. And, would you believe, this was when the PSLF program finally approved my application. Now that my husband was working, for some particularly strange reason, the program accepted my application! Why would my husbands employment status determine my eligibility? So, after certifying my employment at XXXX XXXX XXXX, and calibrating what the PSLF deemed I was mandated to pay monthly, I was finally enrolled into the PSLF program in XX/XX/XXXX ( one year after I began the enrollment process ). And, guess what my payments were tallied at {$560.00} dollars a month! What a joke. How is it that this is considered loan forgiveness? In essence, 120 payments of {$560.00} comes to about {$67000.00}. When I consolidated my loans into this PSLF program, I owed {$46000.00}. This was more than my original loan amount ( because after 4.5 years of payments, most of my payments when towards paying the interest down ). So, when I accepted the job at a rural XXXX, and got excited when I heard about the PSLF perk, little did I know that loan forgiveness meant paying {$67000.00} over 120 payments to pay off the existing {$46000.00} balance. Changing the loan from a 20-year payment plan to a 10-year payment plan is not loan forgiveness. At the end of my 120 PSLF payments, altogether, going back to when I first began paying off my debt, I wouldve ended up paying {$85000.00} total in payments, from the time I made my first payment in XX/XX/XXXX. Nearly {$86000.00} dollars on a {$46000.00} loan! But, the part that aggravates me most, is the misleading fact that I enrolled in the PSLF program, owing just {$46000.00}, and the PSLF program upped my payments from {$340.00} to {$560.00}. In essence, the program demands that I pay about {$67000.00} over ten years, and has the gall to deem this loan forgiveness. In conclusion, contending with the deceitful fine-print and the legalistic tentacles of the program has weakened my faith and trust in the Department of Education in general ( and the student loan industry specifically ). The financial turmoil spawned by the false promise of the PSLF program has directly impacted my familys standard of living, while, on a more personal level, the emotional distress caused by the misleading PSLF propaganda has wreaked havoc on my gastrointestinal tract. Just the mere thought of the programs criminal bait- & -switch violations, no matter when the thought surfaces, irritates me beyond repair. What does this say about the student loan industry? When a GAO report discovers that 99 % of applications have been denied ( 29,000 applications denied! ), I worry about what will happen when I make my 120th payment. Im upset now, after only 30 payments ( only 1/4th of the way thru ) I dont trust the PSLF program, and Im already bracing myself for more trouble when I make my final ( 120th ) payment. I dont trust that the Department of Education will honor their pledge. To be frank, I have zero faith that the PSLF will live up to its obligation. If it took over a year to qualify and enroll in the PSLF repayment service, I fear what awaits for me down the line.
Company Response:
State: OR
Zip: 976XX
Submitted Via: Web
Date Sent: 2019-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX On XX/XX/XXXX, I logged into my XXXX account online to pay off a small loan that had a balance of approximately {$3000.00}. I made two payments on XX/XX/XXXX that paid off the loan. On XX/XX/XXXX, I received a Paid in Full Notification for the loan. Additionally, on XX/XX/XXXX, I received a financial activity summary that reflected that the loan was paid in full. I then received a monthly bill dated XX/XX/XXXX, stating that I have a balance due of approximately {$13.00}. I called XXXX XXXX on XX/XX/XXXX, and spoke with account specialist XXXX # XXXX, and informed them that I had already paid off the loan and had received two notices also to that effect. XXXX told me that she would put this matter " in review ''. On XX/XX/XXXX, I also submitted via online & fax a letter with the notices from XX/XX/XXXX and XX/XX/XXXX asking that XXXX XXXX review the loan and stating that i had paid the loan in full. I have submitted in writing and called a number of times, and still have not received an answer about my loan. I paid it in full 2 years ago and I am still paying interest on the loan. It is ridiculous that I am getting misinformation and they will not correct the error. The fact that I can pay off a loan and then be told 1.5 years later that it wasn't paid is gross mismanagement and completely dishonest.
Company Response:
State: MD
Zip: 20782
Submitted Via: Web
Date Sent: 2019-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently i repayment status on my Student Loans, I have been paying on time since XXXX with my last payment on XXXX XXXX. I made a payment on XXXX XXXX via the website and on XXXX XXXX, I received an email saying my payment was still due. I called the agency and spoke with a agent who confirmed that their system was not reflecting that I made a payment on the XXXX XXXX. I accepted his explanation and made another payment on the XXXX XXXX at XXXX XXXX EST via XXXX web page and received a payment confirmation number on the page and a confirmation email from the them as well. Today, XX/XX/XXXX, I received a email stating that my loan payment has not been paid and when I looked at my account it said my account is past due. I am not sure why their system is refusing my payment and I am afraid they are reporting my payments as late even though I made my payment on time.
Company Response:
State: GA
Zip: 313XX
Submitted Via: Web
Date Sent: 2019-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hi, I applied for public student loan forgiveness two years ago, the beginning of XXXX, and my loans were transferred to XXXX at that time. I have income-driven repayment, and have made all my payments on time in the correct amount, about 23 total I believe. XXXX is saying that I have only made 10 qualifying payments total, and that I won't be eligible for forgiveness until XX/XX/XXXX ( when it should be XXXX orXX/XX/XXXX since all my payments should be qualifying ). I have called to have it fixed, the rep did try and help and said he would submit it to have it fixed, however I never heard back and this was about a month ago. I have tried getting in contact with customer services in several other occasions since then, no luck. I need to have this corrected as I am worried that I will never be eligible for forgiveness if they continue on at this rate.
Company Response:
State: NY
Zip: 14580
Submitted Via: Web
Date Sent: 2019-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XX/XX/ 2018, there was a 90 day+ missed payment placed on my credit report. I was in forbearance at that time do payments were temporarily postponed. The company refuses to fix their issue.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2019-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been employed with a government entity since XX/XX/XXXX. In XX/XX/XXXX, I received notification from XXXX XXXX that 74 qualifying payments, 46 remaining payments, and that my estimated eligibility for loan forgiveness was XX/XX/XXXX. This information was consistent with information I had received up until this point. Then, out of the blue, My XXXX sent me a letter dated XX/XX/XXXX, changing my qualifying payments for my XXXX XXXX XXXX XXXX and my XXXX XXXX XXXX XXXX. Now these XXXX loans had different number of qualifying payments. My XXXX XXXX XXXX XXXX had only 54 qualifying payments, and my XXXX XXXX XXXX XXXX had 74 qualifying payments. I immediately contact XXXX XXXX for an explanation of the differing qualifying payments. They indicated they would do a recount. Its been over 1 year and the issue is still not resolved. The loans are consolidated. There is no reason that the subsidized loan and the unsubsidized loan should have a different number of qualifying payments. It is now XX/XX/XXXX. My subsidized loan has 67 qualifying payments. My unsubsidized loan has 87 qualifying payments. My XXXX needs to get this fixed so that it is resolved by XX/XX/XXXX, my date of PSLF forgiveness eligibility.
Company Response:
State: CA
Zip: 94523
Submitted Via: Web
Date Sent: 2019-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I transferred by federal student loans over to XXXX XXXX XXXX in XX/XX/XXXX in order to participate in their public service loan forgiveness ( PSLF ). I had been making on-time, qualifying payments ( at least the minimum amount due, income-based repayments ) through my previous loan provider, XXXX since XX/XX/XXXX ( it may have been a different provider originally, but XXXX has been my main loan provider for the last several years ). Since transferring my loans over to XXXX XXXX XXXX, they validated my employer/job as eligible for the program. According to the details of the PSLF program, I should be eligible for loan forgiveness in XX/XX/XXXX, after working for 10 years in a XXXX/XXXX XXXX position and having made 120 qualifying payments ). However, they have miscalculated the number of my qualifying payments I have made, despite repeated calls to customer service about this issue. Each time I call, I am told that they need more time in order to appropriately calculate my payments ( I am typically told 6-8 weeks ). Currently, my account shows that I have made 17 qualifying payments on my Direct Subsidized Consolidation Loan, thus indicating I have 103 more qualifying payments to make, indicating I would be eligible for loan forgiveness in XX/XX/XXXX! It also indicates I have only made 24 qualifying payments on my Direct Unsubsidized Consolidation Loan, which indicates I have 96 more qualifying payments to make. I have made consistent, on-time, full minimum amount due payments since consolidating my loans in XX/XX/XXXX. Each time I call in order to address this significant issue, I feel as though I am being given the " run-around '' so-to-speak. I was initially informed that a computer calculates the qualifying payments through my previous loan provider, and then told that an actual person needs to go through and properly calculate the payments if the computer does not do them properly. I was told this would take 6-8 weeks, each time I've called. I have contacted Fed Loan Servicing, and specifically the PSLF department 4 times now. I called initially on XX/XX/XXXX to inform them my payments were miscalculated. I was assured this would be resolved within 6-8 weeks. I called again XX/XX/XXXX, and was told that a Payment Tracking Review Form would be submitted to their accounting/payment department in order for a human to individually calculate my qualifying payments with my past provider ( XXXX ). I called again XX/XX/XXXX to follow up, and again was informed it would take 6-8 more weeks. I called again most recently on XX/XX/XXXX and I spoke to a customer service representative ( XXXX ID # XXXX ) and eventually a Service Delivery Team Member. ( XXXX ID # XXXX ). I was informed that it is now taking One year plus to complete payment reviews. I have never previously been informed of this, and XXXX informed me that we stopped giving people timeframes in XX/XX/XXXX so the person I spoke to in XX/XX/XXXX must have made a mistake ( mind you, I was given a 6-8 week time frame by multiple customer service representatives, as well as different information each time I called ). XXXX looked into my Payment Tracking Review, and informed me my payment review is still pending. What pending meant, according to her, is that someone has looked at my payment histories, and was still reviewing it to determine the number of qualifying payments. I informed her that I should be scheduled to be complete with my loan forgiveness next year in XX/XX/XXXX; I asked if there was any way my account could be expedited, given had I known it was going to take this long to review my qualifying payments, I would have requested a Payment Review Tracking form much sooner than I had ( for example, in XX/XX/XXXX when I initially called to alert them of the miscalculated payments ). She informed me this was not likely, given the number of customers they have and the number of individuals reviewing my particular case ; it was impossible to tell just where in the process they were. She informed me that 28 pending payments of mine were being reviewed currently. ( I have made many more than this ). She also informed me that between XX/XX/XXXX-XX/XX/XXXX my payments did not appear to qualify because I did not pay the agreed upon amount. She said, and I quote, You paid more than the minimum amount which means those payment were placed in something called Paid ahead status and thus did not qualify as a qualifying payment towards the loan forgiveness. She informed me that given I paid MORE than the minimum amount during this period, the qualification could be changed, but it was unclear when/how this could occur. I was also informed that there were 4 forbearance timeframes where my payments did not count. I informed her I did file forbearances during tax season in order to get my taxes done prior to paying the updated amount for the year ( since it is an income-based repayment, it requires our taxes are completed to calculate the amounts ). However, I still made the minimum payment during that time anyway. She reported that Fed Loan could move or cut forbearance because payments were made, but again, it was not clear when/how this would occur. XXXX also informed me that applications for individuals who are in their 10th year of service ( thus completing their required payments/terms of services ) are reviewed first and given priority for properly calculating payments. She indicated that as I get closer to the end of my service ( In XX/XX/XXXX ), that I would have a better likelihood of having my final payments calculated properly ( if not by XX/XX/XXXX or later ). I was informed that I would be notified by mail when this process is complete, which likely would not be until XX/XX/XXXX ( at the earliest ) but also likely later, despite the fact that I originally transferred my loans over to them XX/XX/XXXX. Additionally, I informed her that my 2 loans are showing different qualifying payments when they should be the same ( as theyre consolidated so one payment goes to both loans ). She reported that is a common issue they were looking into for many borrowers. Currently, XXXX XXXX XXXX is the only provider approved by the Federal government/Department of Education to manage loans for the Public Service Loan Forgiveness Program. This is the SOLE reason I transferred my loans to them, despite having heard similar complaints to mine from others. The fact that borrowers are being given different, and misleading information regarding their qualifying payments, and that now we are being told it will take over ONE YEAR to figure this out, seems fraudulent to me. Were it not for this program, borrowers may have chosen to remain with their prior lender/loan provider, or sought out a different one to manage their loans. It seems to be they are engaging in predatory practices by essentially forcing borrowers to use them for loan servicing in order to qualify for PSLF, however the method and process by which they determine eligibility appears to be mystifying at best, fraudulent at worst. In the meantime, they are collecting large amounts of interest on my outstanding loans, and apparently I can be punished if I pay an amount ABOVE my minimum payment amount. This keeps borrowers in a vicious cycle of being at the loan providers mercy in the meantime, all the while with no promise or guarantee of loan forgiveness, despite having followed and met criteria for fulling PSLF obligations. PLEASE HELP!
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2019-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I've been trying to find out how many qualifying payments I made on the Federal Student Loan Forgiveness program while I worked for a previous qualifying employer. XXXX XXXX keeps giving me inaccurate information ( for months now XXXX and now they are ignoring my emails entirely. I worked for a qualifying employer for student loan forgiveness ( XXXX of XXXX ) and made qualifying payments for approximately 21 months from XX/XX/XXXX through XX/XX/XXXX yet FedLoan Servicing says that I only made 10 qualifying payments, which is incorrect. It should be more like 21 or 22 qualifying payments. They have now refused to even answer my emails & are some of the most incompetent people I've ever dealt with. It shouldn't be hard to figure out the correct amount of payments & send me the correct information. I've called and emailed several times and they still can't give me the correct information. I hope this complaint will help them remember that they should never ignore their customers.
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2019-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Back in XXXX of XXXX, I filed for the Income Driven Repayment due to the amount of money I made with the job I was able to find, following graduating from College. I was approved for a {$0.00} payment for 1 year with the time-frame going from XXXX of XXXX to XXXX of XXXX. Assuming that everything would be fine with this approval, I went about my life working and doing my best to make ends meet. I went to check on my account in late XXXX of XXXX to see that my loans were delinquent and had been marked as delinquent with my credit bureaus, dropping my credit score significantly. This started the process of going back and forth with XXXX to figure out what had happened and how this could be resolved. On XXXX, I spoke with a representative at XXXX who stated that the issue was XXXX 's mistake using the statement " Our Bad '' to describe what had taken place. Over the past month, I have made numerous phone calls to various individuals at XXXX and have filed for the company to stop reporting negative remarks to my credit and in fact report these as positive. On XXXX, I received a response back from the credit department at XXXX stating that everything that was documented by XXXX was correct and that no actions would be taken to fix my credit issues. I have been working with XXXX XXXX to remove items from my credit report, but each time they have managed to get something removed, XXXX reports another delinquency creating a circle of unending resolution. If I have a current IDR on file with XXXX that lasts for a year, why is it that they are allowed to continue to report my accounts delinquent. The most frustrating part is that they are saying the account is current on the client website, yet reporting delinquencies to the Federal Credit Bureaus.
Company Response:
State: NY
Zip: 14626
Submitted Via: Web
Date Sent: 2019-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My loans are being serviced XXXX/PHEAA. Around last XX/XX/XXXX, I asked them about a difference in the calculation between the months I was tracking for qualifying payments for the public service loan forgiveness ( PSLF ) and what months they were reporting. Since XX/XX/XXXX, numerous customer service agents have repeatedly pushed back the expected timeline to hear about the results of the audit, with the latest customer service representative telling me the two months in question were somewhere around XX/XX/XXXX-XX/XX/XXXX or XX/XX/XXXX-XX/XX/XXXX, but that XXXX hadn't credited these two months yet because they hadn't determined that I was in a qualifying repayment plan despite being in one before and after the two months in question. The customer service representative said it looked like some of the questions arising were concerning the status that XXXX had placed me in deferment for one day during the month - against my instructions and desires. The customer service representative once again said that the account was scheduled to be reviewed, but she could not tell me when the review would be completed. As a result of this negligence, XXXX/PHEAA is costing me valuable repayment credits toward qualifying payments made toward the PSLF program.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2019-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A