Date Received: 2019-03-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have a federal student loan with XXXX XXXX. In XX/XX/2018, my family and I started the process of buying a home. My loan was on forbearance since I had my son because I couldn't afford the payments and have been switching positions often since I returned to work after my maternity leave. Since I was on forbearance, the mortgage company wanted to see me in repayment, so I adjusted my account. When I did this, I was smacked with a {$55000.00} penalty. When I called to find out, I was told this was capitalized interest that was living in a bubble ( not sure what that means and it was not explained to me when I asked ). Since this happened, my payment went up, making it impossible for my husband and I to get approved for our mortgage on our own, so we thankfully had a co-signer. I tried to talk to the customer service people asking to speak with a manager about this and I was always given the run around. I now have a higher monthly payment because of this penalty that I can not afford. I do not know what to do since my loan has ballooned so much due to high interest rates, having my interest capitalized and paying interest on top of interest. Every time I call to try to figure out my loans and get myself on a realistic payment plan I can afford, they just put me on forbearance, and this has been going on for 3 years now. I have become very stressed about this because I see no end in sight or solution and have started thinking of hiring a lawyer to help me.
Company Response:
State: CA
Zip: 92869
Submitted Via: Web
Date Sent: 2019-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: To whom this may concern : I'm working towards public service loan forgiveness, and am having great difficulty getting an accurate count of the number of months that have counted towards my forgiveness. Per my banking records, XXXX XXXX has undercounted the number of months I've repaid by about 10. I've sent these records in twice via their website ( once in XX/XX/2017, and another about 2 months ago ), which show all of my payments. I have yet to hear back either time, but do get a total count of applied months whenever I submit my work certification form. I've been asking them to either change the number of payments that count toward my goal of 120 payments, or simply delineate which months they are not counting and why.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2019-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I started employment with the Federal Government in XX/XX/XXXX. I consolidated my student loans with XXXX in XX/XX/XXXX to qualify for the PSLF program and made payments under the qualifying repayment options for the PSLF. In XX/XX/XXXX XXXX took over my XXXX consolidated loans and they have incorrectly calculated my PSLF payments. I have made XXXX qualifying payments from XX/XX/XXXX to XX/XX/XXXX. See attached and new PSLF certification. Given XXXX error and their unwillingness to correct it I filed CFPB complaint XXXX in XX/XX/XXXX. XXXX reviewed the information and increased the number of PSLF-qualifying payments to XXXX. Which is an error. XXXX did not dispute any of the qualifying payments that I have been making since XX/XX/XXXX which total XXXX as of XX/XX/XXXX. The only issue they claimed was that I remitted a partial payment in XX/XX/XXXX, rather than the full monthly installment. This is an error because I made a full payment in XX/XX/XXXX ( I had overpaid and they added the overpayment to the bill ). See attached. CFPB did not give me an opportunity to counter XXXX error and closed my CFPB complaint. The evidence shows that I have made XXXX full payments under a PSLF qualifying repayment option. XXXX did not dispute this and only claimed that their only issue was that I made a partial payment in XX/XX/XXXX. The attached evidence shows that XXXX is mistaken because I made a full payment in XX/XX/XXXX. Given that XXXX does not dispute that since XX/XX/XXXX I have made payments under the qualifying repayment options for the PSLF my payments need to be corrected to XXXX. Please help me correct XXXX mistake in calculating my PSLF qualifying payments.
Company Response:
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2019-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I filed chapter XXXX bankruptcy in XXXX. XXXX XXXX XXXX ( " XXXX '' ) Owned the right to collect on my private student loans that I received from the XXXX XXXX SCHOOLS prior to my bankruptcy. American Wducation Services ( " AES '' ) serviced my XXXX loans and XXXX XXXX XXXX was the debt collector hired by AES when I went 180 days past due. XXXX themselves entered bankruptcy in XXXX and was bought out by XXXX XXXX XXXX XXXX ( " XXXX XXXX '' ), only to itself enter receivership in XX/XX/XXXX. Through these bankruptcies and ownership changes I was concerned that AES was not accurately updating me on the status of my loans. The credit reporting agencies listed the debts as closed, not only on my credit report. But on both of my cosigners as well. This took place XX/XX/XXXX. Only to have the debts reappear as open in XX/XX/XXXX. I then began to receive new payment demands from AES. I contacted AES in XXXX asking them to verify the closing of my accounts and to verify the owner of the loans. To which they responded, the loans were open and I still needed to pay, even though XXXX was closed. AES denied that XXXX was closed, and said until they receive notice from XXXX they will continue to request payment and send it to XXXX. AES has still claimed they are sending money to XXXX, even though there is no such company to send money to. As of XX/XX/XXXX through XX/XX/XXXX AES has taken a total of {$5600.00} from me knowing XXXX no longer exists. I want my money refunded and all loans through XXXX to be removed from my name. AES keeps saying they will make a negative remark on my credit report every month that a payment isn't made.
Company Response:
State: MN
Zip: 55744
Submitted Via: Web
Date Sent: 2019-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XX/XX/2019, XXXX XXXX erroneously charged me and withdrew an additional {$1200.00} from my checking account in excess of my due monthly installment schedule payment of {$220.00}. On XX/XX/2019 I received two separate electronic letters from XXXX XXXX, stating that my annual recertification for the federal REPAYE payment plan would be due within 10 days of XX/XX/2019. The federal REPAYE monthly installment schedule currently legally caps my monthly payments at {$220.00}. The letters XXXX sent to me on XX/XX/2019 stated that if I did not submit the completed REPAYE recertification documents within 10 days of XX/XX/2019, then my monthly payments due beginning on XX/XX/2019 would increase to {$1200.00} and {$270.00} for a total monthly payment due of {$1500.00}. On XX/XX/2019, XXXX XXXX erroneously changed my monthly payment to {$1500.00} in violation of the REPAYE recertification deadlines. On XX/XX/2019, XXXX XXXX then erroneously charged me and withdrew {$1500.00} from my checking account. As today is XX/XX/2019 and the REPAYE re-certification deadline of ten days beyond XX/XX/2019 has not passed and it is clearly not yet XX/XX/2019, which was the date XXXX XXXX stated the monthly payment might be increased, XXXX XXXX had no legal right to increase my XXXX monthly payment to {$1500.00}. My legal REPAYE monthly installment schedule payment that I owe XXXX XXXX remains {$220.00}. I expect XXXX Servicing to issue me a full refund of {$1200.00} to my checking account to address their billing and direct deposit error.
Company Response:
State: MO
Zip: 63118
Submitted Via: Web
Date Sent: 2019-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loans were transferred from XXXX XXXX to XXXX XXXX in XX/XX/XXXX, as I was accepted into the Public Service Loan Forgiveness Program. As a government employee I make less money than in the private sector. My loan payment through XXXX XXXX was approximately {$2500.00}. I submitted all of my documents ( paystubs, copy of my XXXX tax return, letter explaining financial situation etc ) to both XXXX XXXX and XXXX XXXX. When my loans were transferred I began calling XXXX as they estimated my payment at $ XXXX/mo, despite the fact that my salary had decreased. I asked if they had my forms for IBR etc and they indicated that they did, but that for some reason they hadn't been properly reviewed. They placed me in forbearance and said they would reprocess the forms. This continued for 3 months, with several different representatives. Then when that was going no where, I called again and this time the representative indicated that the forms had been lost and would need to be resubmitted ( this was XX/XX/XXXX ). I resubmitted all forms and paperwork. My next request was denied as they indicated I hadn't submitted the correct information ( exactly what they had asked for and what XXXX XXXX had accepted previously ). I submitted the exact same information a second time and it was finally approved in XX/XX/XXXX. My new payment was supposed to be {$390.00}. Later the same day, I received my XXXX bill - for {$2700.00}. I have no idea where this number came from as it wasn't any of the previous or discussed values. Of course everytime I call they insist that they can't do anything about it right now so my only option is forbearance while they review the request again. The representatives also frequently give false information, which is conflicted by the next person I speak to. For example, on XX/XX/XXXX I spoke to XXXX # XXXX about my amount due XX/XX/XXXX. She indicated that it was just a timing problem and that I should just wait for XX/XX/XXXX for the new month to start. Once it was XXXX my payment amount would adjust online. Of course XX/XX/XXXX I logged on and nothing had changed. I called and spoke to both XXXX ( # XXXX ) and XXXX ( XXXX ), who indicated that was false. Several times during this review period I asked if I can make a different payment amount to keep current during the time they review, but of course they said if I pay anything less than the indicated amount I will be considered in default. During the time I have waited for their review process this far approximately {$15000.00} of interest has been added to my loan balance. I owed substantially less money before my loans were transferred and am regretting ever joining the program. I would be better off if I had just stayed with XXXX XXXX. I believe the PSLFP is a giant scam where they just continue to allow your loan amount to grow while promising forgiveness if you make 120 payments - but by wasting all of my time they are keeping me from making payments and pushing my boss forgiveness date back farther and farther while my loans balloon out of control. Please, please help. I want to pay off my loan and just be done. I feel like my only option is to leave the PSLFP and try to refinance my loans at a lower interest rate privately, but then they have won by denying me access to a program I rightfully qualify for.
Company Response:
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2019-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX XXXX XXXX ( XXXX ) confirmed my XXXX XXXX Student payment in the amount of XXXX $ and sent me an email stating the payment was successful. XXXX XXXX then mistakenly tried to use a 5 year old ( closed ) checking account to make that payment which did not go through and never sent me an email notifying my of a problem. On XX/XX/XXXX XXXX XXXX reported all 14 of my combined XXXX loans tied to my single account as late dropping my credit score 200 points. I have not been reported late in 7 years of payments until now. On XXXX I contacted XXXX XXXX and was granted Retroactive Forbearance for the issue, but not explanation of what caused the issue and no explanation of why I received an email confirming the payment was made but no email notifying me it was rejected later. On XX/XX/XXXX XXXX XXXX denied my request to remove the late report on my credit report and gave me no explanation to why or addressed my claims. I am requesting help with getting this one issue removed from my credit report. XXXX XXXX
Company Response:
State: WA
Zip: 991XX
Submitted Via: Web
Date Sent: 2019-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-28
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Do you not actually read the complaints against your company? I filed a complaint stating I have been locked out of my online account since XX/XX/2018. I can not access records I need, because they are located in my online account. I stated to you THAT I HAD CALLED XX/XX/2018, to have this problem resolved. Yet in your answer to my complaint you wrote You must contact XXXX XXXX to authenticate your account and request your account be unblocked. Again, I told you in my complaint that I made that phone call on XX/XX/2018. I expect to have access to my online account because there are pertinent records there of my forbearance, which is in question.
Company Response:
State: KS
Zip: 667XX
Submitted Via: Web
Date Sent: 2019-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-28
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Ok what happened is i had my accounts with fedloan servicing someway somehow they lost my correct contact info to send me my letters about loans, every year ive made sure to do a forbearance and of all years 2018 income taxes be completely swiped and im still having hardships and may face an eviction if my rent not paid, lights cutt off etc etc all due to an clerical error in not updating my address so my entire XXXX income tax check was taken as in offset. This was not my fault at all but im facing the consequence. And ive made a complaint with another agency and they were abled to see the clerical error where my address from XXXX XXXX was switched to my new address then again to my old address and that should not have been. So when the nrs was trying to contact me they did not have the correct address on file I NEED MY INCOME TAXES BACK PLEASE I HAVE NO INCOME AT THE MOMENT.
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2019-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Sent certified letter on XX/XX/XXXX to request verification of account. Letter was received by XXXX XXXX on XX/XX/XXXX. There response was by email/online XX/XX/XXXX to ask for further detail of proof for me to verify. XXXX has not provided me the original promissory note nor signatures.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2019-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A