Date Received: 2019-03-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: After XXXX confirmed that Loans 1 and 2 were in repayment under the PAYE plan when I called them on XX/XX//2019 ( which was additionally confirmed when I heard back via CFPB complaint XXXX ), XXXX attempted to retroactively place my loans in repayment in forbearance, even while they were in repayment with XXXX and despite the fact XXXX assessed a payment on XX/XX/2019. I never requested forbearance on these loans while payment was being assessed.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2019-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My complaint is with XXXX University, their deteriorated reputation and their recent campus closures. I think XXXX should absorb the cost of my education and interest as I am concerned that the degree is now useless. I am in frequent contact with my lender but have never been able to afford my payment as my loan debt is now over $ 200k ; with a 6.5 % interest rate, my interest accrues at about $ 1000k/month leaving me little chance to ever pay down the principle. With my XXXX education costing double what my XXXX and XXXX degrees COMBINED cost and now rendering it useless, I think XXXX is in breach of contract and that loan debt should be transferred to XXXX. Please see my below statement for my experience with XXXX University, XXXX XXXX XXXX XXXX. While I am a graduate of XXXX with an XXXX in XXXX XXXX, XXXX increasingly negative reputation and press has rendered my degree worthless. In light of the recent campus closures ( I attended XXXX XXXX XXXX XXXX campus ), the integrity of my degree has been severely impacted and will no doubt, have a profound impact on my future employment opportunities at the XXXX level. Fortunately, I earned my XXXX XXXX from an accredited state school program that has allowed me to find employment at the XXXX level. In the process of onboarding to this position, I was advised by my current HR department that my XXXX degree could not be verified so I was hired ( and paid ) at the XXXX XXXX level. They use the XXXX XXXX Database for degree verification and XXXX is not listed, therefore, my XXXX degree is not recognized and has not been valuable or useful to me in that regard. When I enrolled in XXXX in XX/XX/XXXX, I feel I was misled in how XXXX presented its credentials and academic rigor and felt extreme pressure to accept admissions immediately. I learned of XXXX program through an XXXX Board Member ( who was one of my graduate school professors ) who said he could " get me in '' and wrote a letter of recommendation on my behalf. Throughout the admissions process, their recruiter led me to believe that there were admission standards and hurdles that I was clearing, and pressed me to make a decision swiftly. During the admissions process, I inquired about XXXX accreditation and was told they were in the process of renewing it and expressed confidence that it would be reinstated shortly. I don't believe XXXX ever accredited my program. I was rushed into making a decision and fast tracked to the financial aid department. At several points during my education, I expressed concerns to the department chair ( who was literally a different person every year as it appeared they could not retain faculty for more than a year ), I was told that the onus of responsibility fell on me to understand licensure requirements and I could not get an answer as to whether or not the program would be sufficient for licensure. At the time that I enrolled in XXXX in XXXX, it had a decent reputation, but it quickly became clear to me, as well as other faculty I was working with, that XXXX changing policies and standards were unsavory. After the negative press of XXXX, in which XXXX was targeted for predatory lending and admissions practices, I knew that I had become involved with an institution with a tainted reputation. I attempted to transfer but learned that my 3 years of coursework would not be accepted and was advised to quickly complete the program, which I did. I am furious about the amount of debt I have accrued with a degree that held little value then, but now has no value in light of XXXX 's recent campus closures. I can not see any legitimate hiring agency recognizing my advanced degree coming from XXXX ; I don't see how I will be able to work in the field at the XXXX level. I am an intelligent person and not easily taken advantage of, yet in hindsight, I feel embarrassed and angry that I find myself in this situation. I am in need of guidance and help to address my current concerns. I have over $ 100k in student loan debt from XXXX alone, double what I accrued from my XXXX and XXXX degrees combined. It was an incredibly expensive program that failed to deliver what was promised - an accredited program that would prepare me for licensure at the XXXX level. I am ashamed that my name is associated with this institution and will have to eliminate it from my resumes and curriculum vitae to spare my reputation that I have worked so hard to establish. It is completely unjust that XXXX can close and leave a wake of student and alumni victims feeling angry and helpless. I can not obtain my transcripts and course catalogs to verify my coursework, yet I am neck deep in loan debt that I can not begin to chip away at. Now that XXXX is closed and again in the news, I do not think that I can attach my name and professional reputation to this program and be taken seriously as a XXXX. Incidentally, I worked as the XXXX County XXXX for 9 years, developing a sound reputation within the community. I left to pursue academia where I quickly learned that the academic world does not recognize XXXX as a legitimate institution and have been pursuing employment at the XXXX level. I was encouraged by the XXXX XXXX XXXX to reach out to my local congressional office to seek some support and hope that Congress can establish some means to protect XXXX victims.
Company Response:
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2019-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I consolidated my loans with a third party that turned out being fraudulent. They falsified my information, saying that I had kids that I didn't have and was making {$0.00} ( I am a full time XXXX ). My payments to them each month went no where, as it says on the XXXX XXXX website that I have no payments made to my loans. They changed my email, phone number, and address to their information so I never heard that I was delinquent and behind in my payments from the Department of Education. I have filled out a complaint previously with a liaison of Congressman XXXX XXXX. The fraudulent company has switched their name once since I have been paying them and it is now called XXXX XXXX XXXX. It used to be called XXXX XXXX XXXX. I paid {$61.00} a month with them.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2019-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: It seems that the XXXX XXXX XXXX. has sent for my new loan servicer, XXXX XXXX to make or include my direct plus loans, ( like a parent plus loan until I consolidated ), for my daughter as a part of my consolidation without my consent or authorization. I have already sent emails to the XXXX XXXX drop box where mail can be sent that any loans taken out ; approved for my daughter should be frozen due to my daughter 's college being under investigation! They sent me a letter via email as also that the loans would be " frozen '' or kept from going into repayment. Now I see the loans for XXXX College XXXX XXXX XXXX XXXX showing on my credit reports! Due to having a " borrower defense, refund, cancellation form submitted the dept. of " Borrower, Defense, Refund, Cancellation '' DEPT, know action with these loans for any semester, ( XX/XX/XXXX to XX/XX/XXXX ), should be done. I no longer trusted using the XXXX XXXX or XXXX as my loan servicers, due to suspicious behavior by representatives, later, after I begin questioning the financial aid office, ( V.P. of financial aid & director of financial aid ), having up to {$100000.00} or so in approved direct plus loans for my daughter in only one year, when one loan is for two semesters- not ot mention, she also has four scholarships, ( one covering dormitory expenses, somewhat ), workstudy of {$4000.00} total, XXXX , XXXX , & XXXX grants along with XXXX XXXX loans : subsidu & unsubsidy . When I refused to sign a letter sent via email by the V.P. of financial aid dept, that my daughter lost subsidy as their reason for the direct plus loans being borrowed from & having me, ( which I am not only one dealing with matter as other students ... ), misled in to beliving the initial loans I completed online, weren't going through along with the XXXX ; ( signature done separately ), my daughter was caused to have a balance. This despite receiving a refund check beforehand & having a print out, ( before she was locked out of her financial aid online summary account screens via college website ), of a {$0.00} balance already showing. It wasn't until later that I was advised as I did by CSR from XXXX, XXXX XXXX XXXX, XXXX XXXX reps. & XXXX XXXX reps. to determine the amount the school gets myself instead of allowing the financial aid office. Last but not least, I was later told that due to the XXXX College 's financial aid office only accepting a partial amount of a {$12000.00} direct plus loan, this caused my daughter to have a balance which led to the school putting her off dormitoery during the XXXX season/holiday despite still accepting the remaining balacne of the loan among others! We not only didn ; t owe, but, we wereaid more than in full. This is why none of these loans should be showing or be allowed to be placed on my credit report based on the regulations of the FSA ; ( Federal Student Aid ), investigation! It seems this will be a case or matter of the Feds against the Feds! I've already had Ombudsmen Group/FSA escalate this case twice, be assigned an investigate who was oddly & suddenly remived from the case .... It is now under investigation by the FBI in XXXX, PA office. I jusy want them to remove these loans from my credit report. Thank you for your time in reviewing this matter. I believe this to be another, possible, " XXXX University case '', ( which made the news some months ago ). XXXX XXXX
Company Response:
State: PA
Zip: 19141
Submitted Via: Web
Date Sent: 2019-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Good afternoon! I am an XXXX XXXX Service Member in the XXXX XXXX. I have paid my student loans for approximately 12 years and have never once missed a payment. I deal directly with XXXX XXXX for my student loans. I started making qualified loan payments towards the Public Service Loan Forgiveness Program in XXXX. For the next four years I submitted the annual employment certification form documenting my military service and continued to make payments under the standard re-payments plan. I sent emails to XXXX XXXX a couple times a year asking for a cumulative report of payments I made so that I could verify they were tracking what I was. Never once did I receive a reply. In XXXX, after graduate school, I received a letter stating I needed to be in a particular repayment program to qualify and everything up until that point would not qualify. Never once in four plus years did XXXX XXXX send me a letter, an email or a phone call to tell me this information even though they were processing my employment verification letters annually while ignoring my emails asking for verification. Further conversations with XXXX XXXX have yielded zero results and extremely poor customer service with them stating there is no way to appeal or rectify the fact that I was misled for four years about my repayment. Had XXXX XXXX informed me in a timely manner then I could have years worth of qualifying payments towards PSLF and be close to applying for forgiveness. The plan set forth by congress fixed the issue for those whom already made the 120 payments but did nothing to help fix the underlying issues in which I, and many others, find ourselves today. Nothing has changed at XXXX XXXX. They are still as immoral and unethical as they were since the first day I did any business with them. I thank you tremendously for your time and attention in this matter!
Company Response:
State: CA
Zip: 93446
Submitted Via: Web
Date Sent: 2019-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-21
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have contacted XXXX XXXX since XX/XX/XXXX about a " Borrower Defense to Repayment '' after I heard about the XXXX XXXX shut down during the same year. I contacted through phone call and through email again on XX/XX/XXXX. On the initial phone call, the person I spoke with said they will put my loan ( s ) on forbearance until they see if I can get the Borrower Defense to Repayment. I had to fill out a questionnaire and some form for all of this and submitted it to them. I have emails from then and from various times since then saying that they will contact me soon, etc. I have never gotten any phone calls or emails or letters about my status. I have tried calling and left messages. I have tried emailing and keep getting responses that someone will contact me soon ; yet I have not gotten anything. This year, my forbearance has ended and they just started to bill me for my loans and asking me to pay. This should not have happened because my situation has never been resolved.
Company Response:
State: CA
Zip: 94002
Submitted Via: Web
Date Sent: 2019-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-20
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/XXXX at XXXX EDT, I received an email from XXXX XXXX that implies that I am currently enrolled at the XXXX XXXX . I graduated on XX/XX/XXXX and NSLDS accurately reflects my end of attendance as XX/XX/XXXX. I believe that I should not have received this letter from XXXX and that actions should not be taken on my loans. My loans should be treated the same as how XXXX treated them before XXXX transferred my loans to XXXX.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This complaint involves EVERY person who has loans through XXXX. XXXX is making a tremendous amount of extra money, and it is costing ALL borrowers. With XXXX 's payment system, if you are scheduled to have a monthly payment, the payment is always delayed 1-2 days, sometimes even up to 5 days if it occurs prior to a weekend with a holiday. This delay in processing a regular, recurring payment to student loans allows the interest to continue to accumulate over those next couple days. So this may be a common practice. My mortgage company does the same. However, this same practice occurs even when trying to make an unscheduled, 1-time payment, as if you were trying to pay down a loan. For example, if you have a smaller loan, of say {$2000.00} you have been saving money on and would like to pay it off, you can not simply select the loan of $ XXXX and pay it off at that amount. You have to request a payoff amount, which would be the {$2000.00} plus the interest it builds over the course of 2-3 days. That may amount to the price of a XXXX coffee for one person 's $ XXXX loan. But if you consider how many clients, the amount of student loans there are in the U.S. and consider the amount of time ( in years ) borrows take to pay off their loans, the amount of extra money XXXX makes on this lag-time interest is incalculable. If I want to make an extra payment on a credit card, my house, or a car, in order to pay it off early, those extra payments are deducted off my principle immediately. This is not so with XXXX. Once an extra payment is made to the principle, that balance continues to grow over the course of 2-3 days and then the payment is processed. XXXX is making a tremendous amount of money off borrowers due to this.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Between XX/XX/XXXX and XX/XX/XXXX, my loans in repayment ( Loans 1 and 2 ) under the Pay As You Earn ( PAYE ) plan were moved from repayment to forbearance status without my knowledge or consent. On XX/XX/XXXX, XXXX representative XXXX confirmed that this was standard practice, despite the fact that XXXX previously assessed a payment under the PAYE plan towards Loans 1 and 2 on XX/XX/XXXX. Upon escalation, representative XXXX also informed me that this is standard practice and that XXXX ( my prior servicer ) essentially messed up and should have put me in forbearance instead of repayment. A XXXX representative confirmed with me at approx. XXXX EDT on XX/XX/XXXX that I did not recently request any loans being placed on forbearance and that the loans in question were in repayment status under PAYE before they were moved over to XXXX . I never requested a new forbearance to be applied to any of my loans this year. As I am working towards PSLF, I had to request the forbearance to end, but they informed me that, despite those loans having already been in repayment, interest capitalization would occur.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In 2010 I enrolled in the XXXX XXXX XXXX program. To start I was told the total cost for the program would be {$13000.00} ; when I started get statements from FedLoan the price was almost {$20000.00}. I was also not told by XXXX rep that the XXXX part of the program would allow me to work as a XXXX XXXX, this was not true. XXXX does not have Accreditation nor do you get enough education to qualify for that type of job. Upon graduation, due to the constant exchange of teachers quiting, students were not receiving proper XXXX training, and thus did not have enough education to gain employment. Most of us were not allowed to take our state boards and the school Administrators would try and talk you in to re-enrolling to redo the course or even take something different. The school has since closed and I have been told through their company I am not allowed Loan forgiveness. I have never gotten a reason as to why I was charged more for school nor have I received a Graduate certificate and I was never eligible to take State testing to become a XXXX XXXX.
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A