Date Received: 2019-03-27
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: They failed to properly notify me of student loan debt. No written paperwork concerning my debt or payment options. Just ended up having late payments on my credit report without proper notification of when I was supposed to pay or my plan. I was sending in paperwork for my payment plan but was never notified or sent back paperwork to communicate if paperwork was received. Then I ended up having all these late payments on my credit report which is unfair and not lawful.
Company Response:
State: OK
Zip: 73072
Submitted Via: Web
Date Sent: 2019-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-24
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: 4 years ago, I called XXXX XXXX to say why I had late changes on my credit report when I never received a bill or an email or a phone that loan was due until I say them on my credit report.. I have filled through XXXX XXXX to havelate fees removed and many were removed except for one they left. I have filled many complaints with XXXX XXXX to remove this one late fee. They will not remove. Please help me Thank you XXXX XXXX
Company Response:
State: NY
Zip: 11379
Submitted Via: Web
Date Sent: 2019-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-24
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: The beginning loan origination date was in XX/XX/XXXXwhen I first decided, as a XXXX year old, to go to college. This college career, as a professional student, finally ended with my completion of a XXXX in XXXX in XX/XX/XXXX. Yes it took me 20 years. In addition, prior to that I was 3 credit hours away from completing a XXXX XXXX at the University at XXXX in XX/XX/XXXX. I was in a messy divorce and having medical issues and I did not complete the program. Four years later, I went back to get back into class, and XXXX stated that the program I was in XXXX, no longer existed. Essentially I was swept under the carpet and told that it might be better for me to check with other schools for a new program. They reassured me that my XXXX grad credit hours would certainly transfer over into another XXXX degree. Thats how I ended up with the XXXX XXXX XXXX in XX/XX/XXXX from XXXX College in XXXX NY. XXXX ended up telling me they would transfer over many of my XXXX credit hours. This did not happen-either. In the end, they only accepted 1 class and transferred it over. Nonetheless, I have been very fortunate to land a XXXX job and I love it! Unfortunately, my student loan debt is crushing. I have called XXXX and asked for a itemized bill but they say my record only dates back to XX/XX/XXXX. What???? This loan has been passed around by the federal government since its origination in XX/XX/XXXX and they have no record of it before XX/XX/XXXX? This loan has been flipped from XXXX, to XXXX, to XXXX XXXX, to XXXX, to XXXX ... ..and when I call to see what can be done when I am unable to make a payment, they change the status of loan, so that my 10 year repayment and loan forgiveness for XXXX STARTS ALL OVER AGAIN. This loan is 32 years old. I am XXXX. The interest that accumulates on this loan is XXXX per month. I have a loan of almost 400,000.00 and XXXX is in interest alone. My question is how can I get the federal government to provide me with an itemized bill of this supposed money they say I owe them. I dont think this is a unreasonable request. Also, why does the federal government loan young people, who are uneducated, a lot of money when more than likely they have no clue about financial issues. I didnt and only recently ... have begun to understand concepts involving interest rates and principles ....
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2019-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-24
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I graduated from XXXX XXXX in XXXX with approximately {$92000.00} in Federal Loans with a combination of unsubsidized and subsidized loans. I consolidated them into one loan with a very low interest rate ( approximately 3.00 % ). AES-PHEAA was my servicer, but then XXXX appeared on my documents. Prior to that it was the XXXX XXXX XXXX XXXX ( XXXX ) I believe. During that time, filed for bankruptcy and then after it was discharged, I had a medical issue and was unable to work and was receiving XXXX from a XXXX insurance policy that I bought previously ( which only lasted 2 years ). To avoid default or late payments, I filed forbearances, deferrals, and the hardship exception ( once after calling them back and telling them that I qualified for it because I did not realize I did and went on forbearance ). Over the course of those years, I was never offered the Income Driven Repayment Plan for a possible $ XXXX monthly payment not even during the bankruptcy. I am not sure if interest was charged over the 5-year chapter XXXX bankruptcy ( converted to Ch. XXXX XX/XX/XXXX ; discharged XX/XX/XXXX ). ( I had no income and needed the XXXX money to pay for medical insurance and living expenses ). Over the course of approximately 7 years, {$50000.00} in interest was added to my school loans. I now owe {$140000.00} even though I graduated with {$92000.00} in loans. It seems crazy to be charged half of what I owed in interest for 7 years at a 3 % rate while trying to recover medically and returning to the work force. I am currently with FedLoan Servicing, have consolidated Direct Loans, and I am working toward the Public Service Loan Forgiveness ( PSLF ) Exception to try to have some of this interest forgiven. However, I have 7 years to go before forgiveness is an option. I am a XXXX XXXX XXXX working in a low income XXXX XXXX which qualifies for PSLF. My payments just went from $ XXXX/mo to $ XXXX/mo because of my salary. I don't believe that I owe an additional {$50000.00} in interest. I need someone to review these accounts to see if there were any deceptive practices or other causes of action.
Company Response:
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2019-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-24
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: The PHEA is committing unfair practices. I have been on an IDR plan for 5 years. I never had issues while under XXXX. After applying for the PSLF program, my loans were transferred to PHEA and the unfair practices began which are unfairly and adversely effecting me. The issues arose during the XXXX re certification process. On XX/XX/XXXX, PHEA asked me to send in documents and the re certification application for my IDR plan. They told me to submit said documentation by XX/XX/XXXX. I sent in the application, my last paystub from my full-time job, and a self certifying letter for my part time work as an XXXX XXXX. These are the same exact documents I had sent in last year and that I sent XXXX every year prior. On XXXX XXXX, PHEA sent me an email stating that my IDR re-certification was denied. It stated that I had missing documentation in regards to my pay. I immediately called PHEA to see what I needed to do and what information they alleged was missing. I was told that my self certifying letter did not state who I am an XXXX XXXX for. I explained that I never included this information in years prior and that it had never been a problem. Firstly, an XXXX XXXX means that I XXXX XXXX XXXX, not for a company. Nonetheless, I obliged and sent in an updated self certifying letter detailing which company XXXX my services. I did so in a timely manner as specified in the letter. In the meantime, PHEA informed me that I would be required to pay the standard amount, which I could not afford. I spoke with several representatives and supervisors. I was told to wait for the recalculation to go through and that I could submit an appeal of sorts that would allow for me to pay the updated amount in lieu of the standard amount. On XX/XX/XXXX, which was 15 days before the standard payment would be due, my updated IDR payment was approved. I was delighted as this gave me time to get the appeal in to pay the updated amount on XX/XX/XXXX in lieu of the almost {$1000.00} payment that was scheduled. My delighted state of mind soon ceased to exist. I looked at the updated amount and it was listed as {$0.00}. I could have just ignored it and accepted the {$0.00} payment, but being an honest consumer, I immediately called PHEA. I told them that they must have made a mistake. I assumed that whoever recalculated it must have omitted my paystub from my full-time job and recalculated solely based on my part-time contracting work. The PHEA representative immediately said that I was correct. He stated that I had indeed sent in the full-time pay stub but somehow PHEA only used my part time pay when recalculating. I explained the dire situation I was in because now I could not request the new amount to be applied to my XX/XX/XXXX payment. He informed me that he would make sure I was not punished as this was PHEA 's fault and no fault of my own. He told me that he submitted the appeals request anyways and that I should check back on it. He told me in the meantime, he was suspending my direct debit payment for the month of XXXX to ensure that the almost {$1000.00} was not billed. By XX/XX/XXXX, I still had not heard back from PHEA in regards to that appeal. I called once again. I spoke with a different supervisor. She told me that the appeal process can take up to 6 weeks and that I would receive a call, not an email. It has since been 6 weeks and I have yet to receive a call. My account is now listed as delinquent. I have a 800+ credit score. I am never delinquent on my accounts. This is adversely effecting my credit through no fault of my own. PHEA did not update my new IDR payment amount until XXXX XXXX. The IDR process from first submission of documents to finally going through correctly took 5 months. This is unacceptable. To my horror, I saw that PHEA also capitalized my interest since my IDR application was denied. That is {$16000.00} that was capitalized. Why was it capitalized? All because my self certifying letter which stated that I XXXX XXXX XXXX was not to PHEA 's liking. Did they call me or simply ask me to add what companies I contract for? No! They instead denied my application altogether so that they could capitalize {$16000.00} onto my loans. One word omission on my letter cost me {$16000.00}. That is an unfair practice which disproportionately and unfairly punishes a borrower who has never missed a payment since being on IDR. This problem would have never happened if I was still with XXXX. In addition, PHEA through the complete fault of their own incorrectly calculated my payment amount thereby causing me to lose months of qualifying payments on my PSLF program. What do I get for being an honest consumer and telling them that they must have messed up my recalculation? Nothing. I get no help on my delinquent payment status and I get interest capitalized to the tune of {$16000.00}. I am reaching out to the Consumer Financial Protection Bureau at this point. I have spoken with PHEA over 15 times as a result of their own errors and they have done nothing but punish me. I am asking for PHEA to do the fair and just thing which is two fold : 1 ) Undo the {$16000.00} interest capitalization wherein you used a loophole of not submitting documentation in a timely manner. This is untrue in my case. I submitted it in time but you did not like my self certifying letter which was acceptable under XXXX and PHEA last year. A subjective decision by a PHEA employee does not constitute not sending documentation on time. It was on time and was sufficient to put you on notice as to my income. 2 ) Adjust and report to the credit agencies that my XX/XX/XXXX payment is not delinquent. Again, but for a PHEA subjectively denying my application altogether because he/she did not like my objectively reasonable self certifying letter, my application would have been approved. Additionally, but for PHEA miscalculating my IDR payment through no fault of my own, my payment amount would have been approved months ago. Please do not punish a consumer who submitted in a timely manner, corrected your mistakes within a timely manner, and has displayed nothing but honesty with PHEA. This deserves to be rewarded not punished to the tune of {$16000.00} and a hit on my 800+ credit score. Please help this nightmare come to an end and fix your companies errors which are effecting me unfairly. Thank you. I look forward to this situation being remedied immediately.
Company Response:
State: NC
Zip: 28590
Submitted Via: Web
Date Sent: 2019-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My payment of XXXX is past due this month. I'm enrolled in direct deposits and they have billed my bank account before. I have two emails. One that direct deposit would come out on XX/XX/19 and one from XX/XX/19 that payment was received. On my online account, no payment is posted. I'm also not in the direct deposit ( which I don't understand why ) and those two emails above are nowhere to be found in my account related letter.
Company Response:
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2019-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am a first year XXXX XXXX with my loans serviced by XXXX XXXX. When I graduated medical school in XXXX, I began making payments towards my loans on the REPAYE ( income based repayment program ) through XXXX XXXX servicing. My loans were transferred to XXXX XXXX at the end of XXXX because I applied for Public Service Loan Forgiveness which is run by XXXX. During this transition, my loans were placed in administrative forebarance by XXXX without contacting me. I called the company to clarify the reason for this and the customer service rep informed me that this was a necessary part of the transition and that I should wait for my monthly payment to be posted to my account. At the end of my admin forbearance, I was surprised to find that the outstanding interest of my loan ( {$2800.00} ) was capitalized. From my understanding, interest should not capitalize after administrative forbearance, especially since I did not consent to this. I again called XXXX to gain clarity and/or reverse the capitalization. I was told by a customer service rep that this interest was incorrectly capitalized and that she would be submitting a request for review - she mentioned this process may take up to 90 days for resolution. I received the following email message stating this : XX/XX/XXXX : " An administrative forbearance was applied to your loans and does not accrue interest during the period of XX/XX/XXXX to XX/XX/XXXX. '' I waited for 3 months for this to be resolved, trusting that it would happen based on my earlier conversation. In XXXX, I called XXXX to get an update and was promptly told that no such request was filed and that, in fact, that capitalized interest would not be reversed. I was told the law was " constantly changing '' regarding these things and also advised that I should not care about my interest being capitalized because " it wont matter with PSLF. '' I found this to be a financially irresponsible response to my concerns. Overall, I'm disappointed with the knowledge of the customer service representatives and XXXX.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2019-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-23
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: The issue is my student loans should already be paid off. Instead, I still have a {$37000.00} balance. The very first payment on all my student loans was set up wrong by AES. Ive requested information but have never received it. Ive requested an override but have never received it. AES is charging me 7.375 % and I should be paying between 1.75 % to 3.15 %. AES says my interest rate couldnt be dropped because I missed a payment. For 20 years my loan has been on auto draft and Ive not missed a payment. Online it shows I missed my very first payment. Ive asked AES to provide me documentation on this matter for over 10 years now and not once have they sent me any information. AES failed to set up my auto draft properly and is punishing me for it. Had my loans dropped to a lower interest rate my loans would be paid off at this point. Instead, I still owe over $ 30k of principal between 2 loans.
Company Response:
State: NC
Zip: 27284
Submitted Via: Web
Date Sent: 2019-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX XX/XX/XXXX {$9700.00} XXXX XXXX XX/XX/XXXX {$9300.00} XXXX XXXX XX/XX/XXXX {$5900.00} XXXX XXXX XXXX XXXX {$5200.00} XXXX XXXX XX/XX/XXXX {$4200.00} XXXX XXXX XX/XX/XXXX {$4200.00} XXXX XXXX XX/XX/XXXX {$3400.00} XXXX XXXX XX/XX/XXXX {$3200.00} XXXX XXXX XX/XX/XXXX {$3000.00} XXXX XXXX XX/XX/XXXX {$1700.00} XXXX XXXX XX/XX/XXXX {$1300.00} XXXX XXXX XX/XX/XXXX {$870.00} XXXX XXXX had a lawsuit in XX/XX/XXXX. The for-profit company that operates XXXX XXXX Colleges in XXXX, XXXX and XXXX has agreed to reform its recruiting and enrollment practices and forgive more than {$4.00} XXXX in loans for XXXX former Kentucky students.Kentucky Attorney General XXXX XXXX and other attorneys general Monday announced a settlement in which XXXX XXXX XXXX will forgive {$100.00} XXXX in outstanding loan debt held by more than 80,000 former students. The state and federal settlement with one of the nation 's largest for-profit college chains resolves allegations it defrauded taxpayers out of {$11.00} XXXX. The agreement is expected to provide an average of {$1300.00} per student in loan forgiveness. *Indiana Attorney General XXXX XXXX said the deal will provide {$5.00} XXXX in loan forgiveness to 5,530 Indiana students of XXXX XXXX College and XXXX XXXX XXXX, i also did not receive my {$1300.00}. Due to this XXXX XXXX closed my accounts but did not remove them. I would like them removed also
Company Response:
State: KY
Zip: 41015
Submitted Via: Web
Date Sent: 2019-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I opened a student loan with AES/XXXX Secondary Market in XXXX and in XX/XX/XXXX it was transferred to another company. The loan with AES/XXXX Secondary Market was closed after the transfer. I have not made a payment to this account since then, nor am I required to, since this account number has been closed for 7 years. For the record, I am current on my student loans. I was recently applying for credit when I was notified that I had fallen behind on this loan. When I checked my credit report on XXXX XXXX, I discovered that in XX/XX/XXXX this account was reported 60-89 days past due. Then again in XX/XX/XXXX thru XX/XX/XXXX this account was reported late to the credit reporting agencies for a total of 5 months late. I filed a dispute with XXXX in XX/XX/XXXX. After an investigation, the negative information came back unchanged. In fact, they added 6 more months of late payments. The report now reflected late payments in XX/XX/XXXX and from XX/XX/XXXX thru XX/XX/XXXX for a total of 11 months late. Again this account was closed and transferred in XXXX. I have not made a payment since. How is it that 4 years after the account is closed, the company reported my loan as late for 11 months and then stops reporting it late? Also, after an investigation by XXXX, how can the company verify this information as accurate and add negative information instead of removing it?
Company Response:
State: NY
Zip: 11413
Submitted Via: Web
Date Sent: 2019-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A