Date Received: 2019-04-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I was on an Income Based Repayment plan until XX/XX/XXXX of last year. I file for it multiple times after it was up in XX/XX/XXXX as I was not making much money. I have called XXXX XXXX numerous times to put it back in Income Based Repayment. Nothing was done. I received no emails, no letters, and no phone calls for months and come to find out it was put into collections. I have been trying to talk to the department of education numerous times since then and they would not even give me the time of day. Now they are trying to capitalize the interest and threaten to garnish my wages. I would just like to it to be back on IBR until I can find a job to pay it down.
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have received notifications from Credit reporting agencies of negative remarks, balances have increased twice since I just refinanced with XXXX in XX/XX/2019, Inhave been making on time payments and my balance has increased TWICE. My current balance is less then the amounts reporting.
Company Response:
State: ND
Zip: 58201
Submitted Via: Web
Date Sent: 2019-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-14
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been in repayment under the public service loan forgiveness program since XXXX. I have made the 120 payments required for forgiveness. However, they are saying that numerous payments that I have made do not qualify for forgiveness. For example, you must update your income each year, and they force you into deferment while they are reviewing your payment plan. However I continued to pay during that forced deferment time. Another example is when I filed bankrupcy. They claim that all the payments I continued to make during that extreme hardship in my life did not count. Why? Also, there was a time when I made {$5.00} less than the payment for several months because there website did not display the payment due. They did not count those payments and I feel like that was a scam. Why wouldn't the payment due amount be displayed? They also have not provided me with records prior to XXXX, so I have not included payment records prior to the date of the attached materials.
Company Response:
State: MI
Zip: 48910
Submitted Via: Web
Date Sent: 2019-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX I was XXXX in a public XXXX XXXX and taking care of my father, who had XXXX. My student loans had been in forbearance with XXXX XXXX XXXX, as I was completing graduate school. I was not intentionally ignoring my loans, but due to living in and out of hospitals with my father, my loans were neglected and I defaulted. At the time of default, I explained my situation to XXXX, and offered to provide hospital records and documentation. They rejected my requests for help and charged me an 18 % ( {$9100.00} ) collection fee plus interest and other fees, totaling more than {$12000.00}. XXXX advised me to apply for a graduated repayment plan to get my loan back in good standing. They warned that my credit was going to be negatively affected if I did not complete the loan rehabilitation program and that this could have detrimental effects on me financially. I felt I had no other options, and I agreed to the plan. I was then charged thousands of dollars in rehabilitation fees. Once my loan rehabilitation was complete I was able to apply for the XXXX loan forgiveness of {$17000.00} for XXXX five years in a XXXX XXXX district. I was granted forgiveness, but it was negated by all of the default and rehabilitation fines and fees. I continued paying on the graduated plan from XX/XX/XXXX to XX/XX/XXXX ( around {$12000.00} in payments ) and saw a decrease in principal of {$1400.00}. XXXX was aware I was a XXXX XXXX XXXX and should have advised me to apply for a Direct Loan under the Public Service Loan Forgiveness Program in XXXX. Since the loan forgiveness was applied to my previous five years of XXXX, these two programs would have been exclusive. My continued payments would have then counted towards PSLFP for the following years. ( This is my 16th year serving as a XXXX XXXX XXXX ). When I heard about the PSLFP in XXXX, my lender informed me that there was no action I needed to take because Federal Loans was not accepting applications until XXXX. In XXXX I spoke to a Federal Loans representative who informed me that my loans had to be Direct Loans and I should have consolidated with Federal Loans in order for any payments to qualify in the PSLFP. Had I not been misguided by my lender in XXXX, my loans would be forgiven next year. This year, my student loan payments increased nearly {$100.00} per month. Although I did not receive a raise, my AGI showed an increase of almost {$4000.00} because I stopped contributing to my retirement account. Due to the pension crisis in KY, I had begun contributing to a separate retirement account. I had to stop because I could not afford to contribute, due to my student loan payments. This increased my AGI and caused my student loan payments to increase. I spoke with several representatives from XXXX XXXX in regards to applying for a different type of repayment plan ( IDR ) and was provided with conflicting information. When my loan renewal application was complete in XX/XX/XXXX, I was told to make a {$5.00} payment during the transition. Then I started receiving notices from XXXX XXXX stating that my loan was past due and I was in danger of defaulting. Again, each time I called I was provided with conflicting information, and representatives could not tell me what was going on with my loan. I decided to apply for forbearance until I had definite answers. In XX/XX/XXXX, I finally received a notice saying my payments were lowered to {$230.00} per month, yet Federal Loans began withdrawing {$250.00}, and I was told the payments were not counting toward the PSFLP. I applied for another forbearance while I tried to figure out what was going on with my loan. I continued to receive messages saying my loan was past due and in danger of default. If I log into my account now, it shows my loan is in good standing, but I have {$1500.00} in outstanding interest. Was I supposed to continue to make payments that were not counting toward the PSLFP? Which representatives advice was I supposed to follow? This continual misguidance has consumed my time and energy, has cost me thousands of dollars and has been a constant source of stress in my life for years. I understand that it is my responsibility to repay the money I have borrowed, but I do believe I have been misguided and taken advantage of by my student loan lenders. If programs like the PSFLP are truly in place to help lessen the financial burden for public workers, then public workers should be provided with clear, helpful guidance by student loan lenders.
Company Response:
State: KY
Zip: 41011
Submitted Via: Web
Date Sent: 2019-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I consolidated my federal student loans in XX/XX/XXXX and have been working in public service ever since. There has been several times when the loan services has placed my account in a deferment status, without my knowledge or consent. I requested that the deferment be removed from my account in XX/XX/XXXX and was informed by my loan services that it was and that I was in a payment status. The only reason I had requested to have my loans placed in a deferment status ( for XX/XX/XXXX-XX/XX/XXXX ), was because I was in XXXX Basic ( XXXX XXXX ) and could not call to facilitate my loan payment setup within that initial 8 week period. I was told that the account deferment was stopped, only later to find out that the services had failed to stop the deferment. I have been working in public service for nearly 11 years and request to receive credit for ALL time/payments that were made in XX/XX/XXXX. Thank you for your assistance in addressing this matter ; please contact me if additional information and/or clarification is needed
Company Response:
State: NC
Zip: 28532
Submitted Via: Web
Date Sent: 2019-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Pennsylvania higher education assistance/FedLoan Serving have received payment for all students loans account under page 4 section B of the promissory note regarding payment to FedLoan Serving from XXXX. XXXX has deleted the accounts after payment was made regarding the promissory note under the FCRA regulations. To report all accounts as paid in full according to the promissory note with the department of education.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2019-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My income driven payments were increased in fall XXXX. I tried to apply to a program with lower payments, but was instead given a higher income driven payment. Despite the application online which stated that I would be placed on the plan with the lowest monthly payment. In XX/XX/XXXX, there was still uncertainty about my amount due. As such, I paid the amount on the bill, And rounded up by four cents To make an even amount. In XX/XX/XXXX, I paid the amount that the automated system said was due. I was later told that I was past due four cents. I asked why and how to pay the four cents, but was never given info. A month or so later, I was finally told the payment was short, because the automated system was incorrect because I had rounded up the previous month. I was never Told not to round up payments. I also relied on the information they provided me in XX/XX/XXXX. Im now being told my payment wont count for Public Service forgiveness because of the four cents. I was told by an ombuds I cant ever round up for PSLF payments by an ombuds. I was also told this happens often and that their automated system is often incorrect. I was told the department of education must now make an exception to count my payment for that month, but they do not ever do so.
Company Response:
State: WA
Zip: 98146
Submitted Via: Web
Date Sent: 2019-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Please know this is in regards to a closed/paid in full account.On all three credit bureaus my account with XXXX is showing a delinquency beginning XX/XX/XXXX, which is reporting as 60 days late. I had reached out to XXXX to request verification of when my account first went delinquent through their online website. I never received a response from them. I feel I have the right to know and seek validation. On their site I did verify my pay off date as XX/XX/XXXX and on the same document is says my account had " 0 '' delinquent days. Therefore, I would like to obtain verification since all three credit bureaus are reporting 60 days late as of XX/XX/XXXX, 90 days late as of XX/XX/XXXX and 120 days late as of XX/XX/XXXX. This is adversely effecting my credit ratings with the bureaus. Also I do not understand why if my account is closed that they would still be producing letters to send to the IRS. My account is closed with them and there should be no further documentation produced in reference to a loan that was paid off.
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2019-04-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I'm writing to complain about my XXXX Account ( # XXXX ). The issue is credit reporting on loan sequence XXXX & XXXX. On XX/XX/2019, I spoke with XXXX XXXX. I learned that XXXX XXXX already sent the electronic loan sequences supposedly to each of the bureaus to be reinstated. Today, I learned by speaking with XXXX and XXXX that the information is still not reinstated on my file.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I writing to complain about the IDR repayment plan and the failure of PHEAA, through both AES and MyFedLoan, to properly determine eligibility, calculate payments, and process applications in a timely manner. Every year, both my spouse and I, submit our applications timely and they never get it right. Either they deny eligibility, though we are clearly eligible under the guidelines, they fail to calculate our payments properly, and they take longer than any other servicer to process IDR applications. This corporation should be stripped of its ability to service federal student loans and their servicing portfolio should be distributed to other student loan servicers. For example, XXXX has done an excellent job so far. I encourage you to review the accounts serviced by PHEAA. I personally have experienced an unnecessary capitalization of interest to principal and prolonged delays in getting my loan properly serviced. I dread dealing with them on an annual basis and dream of the day that my ( and my spouses ) loans will be transferred to another servicer.
Company Response:
State: CA
Zip: 91364
Submitted Via: Web
Date Sent: 2019-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A