Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: As of XXXX of this year ( XXXX ) I was with FedLoan Servicing Student Loan company because I was enrolled in XXXX. In that month, I found out I got a new job outside of public service. I had recently been notified by FedLoan that my IDR plan monthly amount was going to double, and the amount was going to be tough. Since I was no longer going to be in PSLF, I called FedLoan on XX/XX/XXXX to see what other payment options there were. I spoke with a man who told me about my options and I selected the Extended Graduated plan. He told me I was instantly approved for the new plan. At no point in our conversation did he tell me that by choosing a new plan I may be subject to a system-generated delinquency forbearance that came with the consequence of capitalizing ALL interest from the life of my loans. At the end of the call, I asked about the current payment due and noted it was a lot. He said no problem we can skip the month. I then heard typing and a minute or two later he said he had submitted a forbearance request for me. Now I understand the consequences of forbearance and I told him that was not what I wanted and requested that he cancel the application. He said he did and then I confirmed that the current charge for {$610.00} would be auto-debited on schedule ( XX/XX/XXXX ), and my new payment amount would start next month. He told me I was correct and we ended the call. A few weeks later I received a letter stating that $ 8,000+ interest was going to be capitalized to my principal balance. I called back before that was supposed to happen ( XX/XX/XXXX I believe was when I called ), and spoke to a woman. I explained the situation and that the forbearance must have not been correctly canceled by the last person. She pulled up my account and saw that the previous call notes stated that the forbearance should have been canceled. So she agreed that it was a mistake. I confirmed with her that the forbearance would be removed, and the interest would not capitalize. She verbally confirmed this was true and that the XXXX payment of about {$610.00} would be put on my account to pay. We ended the call. This last weekend I was reviewing my account as my monthly payment was upcoming. I noticed the monthly payment increased by about {$20.00}, the {$610.00} from XXXX was not on my bill and that all the interest had still been capitalized to my principle balance. I called back yesterday ( XX/XX/XXXX ) and spoke with a rep named XXXX and a supervisor named XXXX. When I first spoke with XXXX I explained my previous two calls and asked to get this fixed. She said she needed to put me on hold and look something up. She then got back on the phone and told me it was system-generated delinquency forbearance and there was nothing I could do about it. I asked to speak to a supervisor, which was XXXX. XXXX told me XXXX was correct and there was nothing I could do. I asked her what the companys responsibility is of informing me of this, and she said its in my MPN. I looked this up and I see that they are allowed to put me on forbearance in the event of changing a plan to keep my account current, but thats all it says. There is no information about my rights to know this or be specifically told I was being put on delinquency forbearance. So, my question is should they have informed that this was part of the process and should they have put in specific writing the forbearance I was on? I was not told until my third call that this was the case nor did I receive any written communication about this other than the interest notification that did not specifically note the reasons in my case ( it just listed possible reasons that the interest would be capitalizing ). I also have no written documentation that I was ever put on this delinquency forbearance. In my first call, I told the gentleman that I could pay XXXX and he confirmed my payment would then update for XXXX because I was auto-approved. So I verbally told them I would not be delinquent, and could pay. How is it legal for them to do this without any notification to me until after the fact when I called? What is their responsibility as a result of incorrect information I received twice? Honestly I would have never changed my payment plan if I knew the consequence was going to be {$8000.00} of capitalized interest, which really comes out to more like $ 30,000+ over the life of the loan. I changed my plan in hopes of being able to save for a home down payment and chose the graduated plan because I knew I just needed a lower payment for a couple years. If I made a mistake here, I would hold myself responsible but I believe I was misinformed and then intentionally not provided information until it was too late. Do I have any rights here? Please advise.
Company Response:
State: CO
Zip: 80439
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I submitted a complaint about this company in XXXX. They resolved it, but now the same thing is happening again. This is the THIRD time FedLoan 's misreporting has resulted in adverse accounts on my credit reports and a massive drop of my credit score. Each time they claim they are doing nothing wrong, but clearly there's something wrong with my accounts in their system. I wonder whether they need to wipe my accounts and re-establish them. In any case, my husband and I are closing on our first home in a month, and FedLoan 's negligence is materially harming our chances of a smooth closing. In XX/XX/2018 I noticed that FedLoan had incorrectly reported multiple months of delinquent payments. I found this because my credit score suddenly took a massive hit, and credit reports confirmed it was incorrect reporting from FedLoan. I disputed it with FedLoan and with all three credit reporting bureaus. The bureaus all found in my favor and corrected my reports ; meanwhile, FedLoan agreed I had no delinquent payments. The same thing happened in XXXX. Now FedLoan is YET AGAIN incorrectly reporting delinquent payments. I called them, and all they told me is that my accounts were paid in full. They pointed a finger at the credit bureaus. I need this resolved completely -- FedLoan to stop misreporting and my credit scores and reports to be updated and completely accurate -- absolutely as soon as possible. My next step, if this happens again, will have to be legal action, and I'd prefer to not go that route.
Company Response:
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Balances showing {$200.00} and some dollars. Was report by FedLoan Servicing however when I spoke to them they said that I was still in good standings and did not owe them anything that I'm on pay-as-you-go with a payment of XXXX amount. I would like this removed from my credit due to damages that it's done to it
Company Response:
State: SC
Zip: 29483
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: FedLoan Servicing / PHEAA Legal Service Division has been contacting me for months AFTER I have proven that they do NOT have a contract with me. Their accounts were successfully removed from my credit file after all information was forwarded proving they are fraudulently attempting to collect a debt that they are unable to prove belongs to me. FedLoan Servicing / PHEAA Legal Service Division mails me numerous amounts of letters at a time and applied an administrative forbearance to suspend collections despite not having a valid wet ink contract with me. I have not requested an administrative forbearance with FedLoan Servicing / PHEAA Legal Service Division I requested the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM ( NOT COPIES ). This company has threatened me with their legal team and has not provided any valid documentation proving they are the HOLDERS IN DUE COURSE. FedLoan Servicing / PHEAA Legal Service Division has had several months to provide me with the ORIGINAL SIGNED, WET INK INSTRUMENT OF INDEBTEDNESS IN ITS ORIGINAL FORM ( NOT COPIES ) and each time has failed to provide anything of the sort FedLoan Servicing / Legal Service Division has NOT replied with a signed letter under penalty of perjury. FedLoan Servicing / PHEAA Legal Service Division has NEVER provided me with their Foreign Agent Registration under Title 22 U.S. Code 611. FedLoan Servicing / PHEAA Legal Service Division uses 3 different mailing address and ignores relevant mail from me. They have ignored my validation requests, non-response, cease and desist, and my notice of intent to sue requests. FedLoan Servicing / PHEAA Legal Service Division has no reasons to contact me any further.
Company Response:
State: SC
Zip: 29615
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Details of Complaint : INCORRECT INFORMATION ABOUT ELIGIBILITY AND PSLF PROGRAM In XX/XX/XXXX I began repaying my student loans accrued from my XXXX and XXXX degrees through Fed Loan, the student loan servicer for Federal Student Aid in the U.S. Department of Education. ( I have a list of payments made through Fed Loan ) In XX/XX/XXXX I was accepted into the Fed Loan Public Service Loan Forgiveness ( PSLF ) program. I was notified that I had 40 Qualifying Payments towards my 120 payments required for forgiveness. ( Available documents : Application for Public Service Loan Forgiveness program, Information Regarding Your Eligibility for Public Service Loan Forgiveness ) In XX/XX/XXXX I contacted Fed Loan to get clarification on my payment amount. During this conversation ( Fed Loan has verified this conversation was recorded ) I was told by the Fed Loan representative that three of my student loans were unsubsidized and not eligible for PSLF. The representative told me to consolidate the loans and pick a new payment plan. The information was not clear to me that I was to only consolidate the three loans and begin with two separate payments for each consolidation ( the first consolidation I completed when I began my payments in XX/XX/XXXX, and the new consolidation of the three other loans ). I assumed this meant to consolidate all of my loans together as I had done when I began my payments with Fed Loan. ( Available : Consolidation documents ) On XX/XX/XXXX I received a letter in the mail from Fed Loan that said, " We are writing to inform you that if you consolidate your loans as requested, you will be disqualified from your payments made towards your 120 payments for the loan forgiveness program. '' There was no note on the letter that said a timeline for when I had to respond. ( Available document : Letter from Fed Loan dated XX/XX/XXXX ) On XX/XX/XXXX ( a Saturday ) a different agency within Fed Loan sent me an e-letter to my Fed Loan inbox with the same subject line as the letter sent to my home. I did not read this letter, as I assumed it was the same information they sent me physically in the mail. However, this letter had additional information, a note saying " To cancel your consolidation application, visit MyFedLoan.org and sign into Account Access, your online account management tool. You have 10 business days from the date of this letter to cancel your application. After the consolidation process is complete, we are not able to " unconsolidate '' your new Direct Consolidation Loan. '' ( Available document : E-Letter from Fed Loan ) On XX/XX/XXXX I called Fed Loan to cancel my consolidation per the letter I received in the mail. I asked two representatives ( Fed Loan has verified these conversations are recorded ) if I had a consolidation pending. I told them repeatedly I wanted to make sure the consolidation didnt go through because I didnt want to lose the payments I had made towards my PSLF. Both representatives assured me there was no consolidation and I had nothing to worry about. The representatives then clarified the correct consolidation needed to qualify my unsubsidized loans for PSLF. Their instructions for me at that time was to first go request a new payment plan ( this would be the second time since XX/XX/XXXX I had done so from their instructions during this phone call and during the XX/XX/XXXX conversation ). They said once I get my new payment amount look into consolidating just the three unsubsidized loans. So, on XX/XX/XXXX I did as the representatives had instructed. I resubmitted a new payment plan. I was under the assumption that doing so, and per their instructions, the previous incorrect consolidation had been cancelled and I was not going to be disqualified from the PSLF program. On XX/XX/XXXX I got a letter in my Fed Loan e-inbox that read " Congratulations, your loans have been consolidated '' and then an additional letter that explained my new payment plan. On the morning of XX/XX/XXXX after opening these e-letters, I immediately called Fed Loan and asked why I had received a letter about my consolidation when I had called previously and was told there was not one pending and had followed their instructions to properly qualify my unsubsidized loans for PSLF program. The first supervisor from Fed Loan understood my confusion and the error and requested an Override Appeal within Fed Loan under the grounds that the letter was sent to me so quickly. Thirty minutes after he submitted this appeal, I received a call from Fed Loan informing me the request was denied. The second supervisor I spoke to on this day reviewed all of my recorded phone calls, all of the communication I had received and told me, " Because we sent you that e-letter in your Fed Loan inbox, there is nothing we could do. The consolidation has gone through and you are back to 0 of 120 payments towards loan forgiveness ( paraphrased ). '' I asked this supervisor after she had listened to my recordings of conversations with other representatives if when I called on XX/XX/XXXX and was told " there was no consolidation processing '' if they were giving me misinformation. The supervisor replied, " Yes, that was misinformation and I apologize about that. '' I also asked the supervisor why they would send me two letters ( digital and print ), one day apart that said different things ( Attachment E & F ) The supervisor told me because they came from " different areas '' of Fed Loan. As a consumer I feel as though I was misled through this process by Fed Loan, they took advantage of me as a consumer by sending information inconsistently, as their internal departments are not coordinating the information they are sending to lenders, and giving unclear and misleading information during all of my conversations on the phone. As of today, I am at only 6 of 120 payments towards my public service loan forgiveness. Had I not been misled to incorrectly consolidate I would be at 55 of 120 payments. On average my payments have been {$500.00} per month. This means I have lost approximately {$26000.00} payments I will need to make up to get my loans forgiven.
Company Response:
State: UT
Zip: 84115
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have had this same issue with FedLoan Servicing multiple times in the past, but just today ( XX/XX/2019 ) I came away frustrated yet again with their incompetence at handling direct debit payment information updates. On XX/XX/2019, I was notified via email that my student loan payment would be directly debited from my checking account on file on the next due date, XX/XX/2019. I knew the checking account on file was not up-to-date, so I took action to correct this information. On XX/XX/2019 I submitted a Direct Debit Update form via the FedLoan Servicing online portal, as directed by their system. I then attempted to delete the previously " saved account '' from my online portal, but was unable to do so. However, I double-checked the direct debit page of my account, and the direct debit information listed had been updated to show my newly entered bank information, per the form I submitted. I fully expected the automatic payment to be debited from that new account on XX/XX/XXXX and didn't think anything would go awry. Today, XX/XX/2019, I checked my checking account and no withdrawal was made from my updated bank account by FedLoan Servicing. I then signed into FedLoan Servicing 's website to check my online account. It stated a payment had been made on XX/XX/XXXX, but I could not see from which bank account it had been attempted to be withdrawn. I called FedLoan Servicing immediately for clarification, and the customer service representative I spoke to was completely incompetent. She was only providing me with canned answers to questions I wasn't even asking, and was not helping me get to the root cause of and potential solution to this issue. It wasn't until almost 10 minutes into the conversation that she told me their system had attempted to debit my previous/old bank account on file, and that " FedLoan Servicing does not process direct debit updates for one to two full billing cycles '' ( one to two months ). So, even though the online system updated the information back on XX/XX/XXXX, here it is XX/XX/XXXX and she is telling me that it was my responsibility to call them and ask if they'd had the time ( over the past two weeks ) to process a simple direct debit update? After struggling to get anywhere with the customer service representative, I inquired if this payment would be considered late, because it was their system 's error that it was debited from the incorrect bank account. She told me a two-sided answer that did not fully answer my question. She said that the payment would be considered late " internally with FedLoan '', but that they would not report it was late to the credit bureaus. I asked if there would be any penalty because this payment would be " internally '' considered late, and she again gave me a run-around answer. She also could not answer me when I asked if the .25 % interest rate incentive under the direct debit program would be revoked during the " one to two billing cycle '' lag period in their processing of my direct debit update. I was left with no answers, even though I asked the same question in different ways, multiple times. I know when I'm being misled, and I feel I am being tricked into believing the smoke and mirrors created by this company. If their system ( my online account summary ) showed the NEW bank account information I submitted to them nearly 12 days ago as my direct debit information, why would it STILL take them one to two more billing cycles to process the information? I became so frustrated with the run-around " answers '' the representative was giving me, that I hung up the phone and just paid the amount due from my current checking account via their online system so that my payment wouldn't be considered late. On XX/XX/XXXX, I retained receipt of my direct debit update form submission for my own records as a PDF. Nowhere on this form does it indicate a " one to two billing cycle '' lag time to update an EXISTING direct debit enrollment. The form indicates a one to two billing cycle delay for a direct debit agreement to be initially set up as a new direct debit enrollee. This servicer should be ashamed of itself for this misleading and lazy behavior, and for also putting my loans into forbearance ( rather than deferment ) MULTIPLE TIMES in the past, when I was not offered an alternative that would lighten the burden on me as the loan borrower. I am so appalled with FedLoan Servicing that I am writing to Congress to be a voice for my generation on this gargantuan failure for college graduates. My loan balance has nearly doubled in just 4 years ' time. I was supposed to be classified as " in-school status '' from XXXX, but I feel my loans were only augmented or inflated by FedLoan Servicing during that time. I have a 5.63 % interest rate. Something doesn't add up. I was never aware my balances were growing so rapidly, until I started being my own advocate this year. I'm completely appalled. These incompetent moneygrubbers should be prosecuted for knowingly withholding the best options and not offering the most positive support and information they can to student loan borrowers like me.
Company Response:
State: IN
Zip: 46530
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I consolidated with XXXX XXXX in XXXX to take advantage of the Public Service Loan Forgiveness ( PSLF ) plan, when I realized that I was not eligible for this benefit while my loans were with XXXX XXXX. ( I have worked for the same non-profit 501 ( c ) 3 organization since XXXX. ) As soon as I learned of the PLSF program, I aimed to learn the rules of the plan and submitted all of my paperwork in XX/XX/XXXX to consolidate from XXXX XXXX to XXXX XXXX. XXXX XXXX was terrible about communicating the rules of the program, but I did my research online and followed the guidelines. After making two payments under the standard repayment plan, I read online that only income-based repayments are eligible for PLSF. I submitted paperwork to XXXX XXXX for IBR, which took months to process, and I got on the IBR plan beginning XX/XX/XXXX. My loans were transferred from XXXX XXXX ( now defunct ) to XXXX in XXXX, and then to Fed Loan in XXXX. In XX/XX/XXXX, I noticed that my payments for the Public Service Loan Forgiveness ( PSLF ) program were miscounted, resulting in approximately 16 missing payments from my eligible payment count. I have tried for months to work with FedLoan Servicing to rectify this issue, but I am very unhappy with the progress of this review. I have asked repeatedly, both by email and phone, for a full history of the student loan payments I've made to all 3 servicers. Both the Department of Education Ombudsman Group and Fed Loan verbally confirmed the payments I made over the telephone, but they refuse to submit this to me in writing. Fedloan has sent me 3 different cryptic, disorganized documents that do not in any way show a full payment history, and they truly lack any semblance of reason. One document had transaction codes with no legend/key for the codes and 50-75 different transactions, many in the amount of {$0.00} or other random small amounts. This is completely unacceptable service for a student loan company to offer a borrower. Furthermore, FedLoan has advised me that nearly a year of payments I made in XXXX cant be counted toward PSLF because I was on an " administrative forbearance '' at this time. I have proof that I was billed during this time, made hefty monthly payments, and I did not request any type of forbearance on my account for those months. I would have never made the financially crippling payments if they weren't being counted toward my loan program! This is obviously an administrative error and must be corrected. Fedloan has also advised me that some payments I made could not be counted toward PSLF because my payment was one cent off from the actual amount due. I have sent them records showing that my monthly amount due was indeed the amount I paid. A few other payments were a XXXX or a few dollars off because I paid a few dollars extra on a month prior when I would sometimes round up to the nearest dollar when making a payment. Beyond this, there were several other payments that Fedloan says do not count towards the PSLF program for one unfair reason or another. I work in public service, and I have struggled to make these payments. I've paid around {$30000.00} of interest only payments to date. My original loan balance was around {$47000.00} ... with compounding interest each month, my balance has increased to {$60000.00}. My only hope for ever ending this overwhelming debt is the PSLF program. Fedloan is making unfair, inhumane decisions with regard to PLSF and it is very evident that they've grossly mismanaged my student loans. I have never made a late payment and have held up my end of the contract as the consumer. Fedloan has breached the contract with me, the loan holder, by not keeping proper records of my payment eligibility, and by never informing me that being paid ahead by even a XXXX could affect my status. ( This information is buried on their website, but in the emails I get each month about my bill it actually gives encouraging tips about paying ahead! ) Furthermore, it is completely unacceptable to not fulfill my request for a full payment history in 3 months time when I am currently making monthly payments in the amount of over {$410.00} to this company! I have followed the PSLF program to the letter, frequently certifying my employment for the program. Ive read online about people who werent with the right loan servicer for PSLF, or in the wrong payment plan for years and who are now upset that their payments dont count and have appealed for inclusion in the program. Meanwhile, I did my research and properly followed the program, only to have XXXX instruction or accountability from XXXX XXXX and then my payments mishandled and incorrectly counted by FedLoan! This program is supposed to reward people for work in the public sector. Its become a cryptic, unfair game that is impossible to navigate and has resulted in an insurmountable level of debt! I have a young son, and our entire future rests on me completing this program as soon as possible. I have already been working with the FedLoan Ombudsman group for 3 months. The staff is abrasive and unsympathetic. Please help me rectify this injustice and help me communicate with this organization.
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hi there I have been paying on this student loan ( it was taken out for my daughter ) .Original amount was {$91000.00} in 07, and now, I '' m owing more than the original loan amount ( {$94000.00} ). I have been paying on a consistent basis, but there were times it was in forbearance. It says that principle paid is {$54000.00}, but it doesn't seem like that since my balance is still XXXX. I called and spoke to a person, who after looking at the account said " that's what you owe ''. I don't understand how at this point it can be more than what the original balance was - I would like someone to look into this.
Company Response:
State: MA
Zip: 01602
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I submitted a review XX/XX/2017 for my PSLF through FedLoan Servicing that has yet to be resolved and which no timetable for resolution has been given ( despite repeated calls and messages ) up to this day. The issue began when XXXX student loans were automatically transferred from XXXX to FedLoan, which was not of my choosing. Despite applying for REPAYE on time ( and being approved ), I was charged a full month 's non-REPAYE amount which is completely untenable to pay back on a XXXX 's salary. I opened the review to appeal to override this $ 2000+ amount, called at least ten times regarding the matter also without conclusion. Though the monthly amount was finally changed to the correct REPAYE amount, since this time there has been a wide discrepancy in the number of PSLF qualified payments between different loan accounts. For example, loan # 6 only shows 3 qualifying payments while loan # 8 shows 14 qualifying payments ; I have not taken out new loans since XXXX began and there should be no reason for this difference. As I complete XXXX, it's essential to know where I stand in terms of PSLF progress as I chart out financially how to pay back > {$300000.00}. The fact that a review has not been completed after almost 1.5 years without any indication of when this will occur is absolutely unacceptable.
Company Response:
State: WA
Zip: 98115
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have federal student loans with FedLoan and they have had my loans since XX/XX/XXXX. I was in deferment until XX/XX/XXXX when I entered payments on an income based plan, My first and only position has been working for a 501 ( c ) 3 company and therefore have been participating in PSLF program. I have submitted employment verification to cover this entire time period and have tried to stay within qualifying payment plans. However, I have had many issues with this program, starting this multiple payments made the " do not qualify '' for various reasons. I have specifically contacted the representatives with each request of payment plan change and was reassured each time that any full payments would qualify. Specifically, I confirmed in XX/XX/XXXX prior to changing payment plans that all payments would be qualifying payments expect while in deferment. I have counted 66-69 qualifying payments but my account only reports 42 qualifying payments. To further complicate things, it has taken FedLoan over a year to review my previous requests for payment reviews ( made XX/XX/XXXX speaking with " XXXX '' ). I contacted them again today and spoke with " XXXX '' ID # XXXX about the situation and was informed not only is there no time estimate for reviews but that I had additional payments that were marked as " not qualifying '' that I was not informed of previously. These payments did not qualify because I was temporarily placed on a non-qualifying plan while I " Transitioned '' from one income base payment plan to the next despite specifically inquiring about this possibility and being reassured that it would not occur prior to making the request to change. I had to submit a separate request for review that might also take an " extended period '' to complete. At this rate, I will have completed my 120 payments and still not have confirmation that I am appropriately participating in this program despite multiple attempts to confirm such. Lastly, each time I recertify my income as required yearly to maintain a payment plan in REPAYE or other income based plan, my interest is capitalized. I have paid {$130000.00} since XXXX and still have {$200000.00}. Therefore, after over 5 years of payments, I still owe more than I original borrowed despite paying nearly 2/3 of the original debt. Thank you.
Company Response:
State: IA
Zip: 52241
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A