Date Received: 2019-06-11
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 120 days late payment on the dates XX/XX/2018 to XXXX 2018. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2019-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: There are 21 months of payments that were not counted for the PSLF program after Fed Loans took over the loans from my servicer. I have been told that it would be updated, and each time I call I am told to call back for later updates, I.e. wait a few more months, that my analyst no longer works there, etc. My last mail notification states the qualifying payments has been modified ; however, it has not changed. I have emailed, called and been given misinformation with continued no resolution.
Company Response:
State: WA
Zip: 98229
Submitted Via: Web
Date Sent: 2019-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fed Loan Servicing has not counted my PSLF qualified payments correctly. I originally had one subsidized loan and one unsubsidized loan. FedLoan servicing split my unsubsidized loans into two " new '' unsubsidized loans without my permission or consent and this caused the payment count to be off. Both the old loans and therefore all three of the current loans should have the same number of qualified payments counted. I have been trying to get PSLF directly and through the ombudsman to get the payment counts fixed for the last 18 months but nothing has changed. When I call I am told that they have no idea when the recount will be completed.
Company Response:
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2019-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I transferred my student loans from XXXX to Fedloans in XX/XX/XXXX, since I am going through the PSLF program for loan repayment. I started making payments in XXXX and so far Fedloans has not been able to give me a accurate amount of qualifying payments. I have been waiting since XXXX of XXXX to get the number of accurate qualifying payments I have made thus far. I have been calling periodically to see what the status of the payment count is, and I have been told they can not tell me how much longer it will take and that there is nothing I can do about it. So far the only payments they have accounted for, are the payments from when I transferred my loans to Fedloans, until I requested a payment count XXXX of XXXX. It does not seem right to have to wait for over 17 months to get to the bottom of this
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2019-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-10
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I attended XXXX XXXX Online College ( XXXX ) from XX/XX/XXXX-XX/XX/XXXX. Upon enrolling, I was told by my financial advisor that the school was 100 % accredited only to find out 5 years later it wasn't. A few months before graduating, I received a letter stating the school was closing. I tried to enroll into another school to further my education, but was informed the majority of my credits would not be accepted. I have acquired nearly {$30000.00} in student loan debt and I cant further my education because the school was not fully accredited. I have not been able to obtain a job in the field I studied nor have I been able to afford {$300.00} per month for repayment. My student loans have had a tremendous negative impact on my life giving that I was promised job placement and it never occured. I would gladly appreciate any information that you can give me on if I am eligible for a student discharge. I look forward to hearing from you soon.
Company Response:
State: FL
Zip: 32244
Submitted Via: Web
Date Sent: 2019-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The short version of the story is Fedloan Servicing is reporting my debt in a manner that negatively affects my credit score despite the fact that I have made my payments on time every month. It was never disclosed to me that my repayment plan was not sufficient to keep my credit in excellent standing. It was never disclosed to me that my student loans could negatively impact my credit report. The longer version of the story is as follows : In XXXX I was assigned FedLoan Servicing as my loan servicing company upon graduation from XXXX XXXX at XXXX XXXX University. At the time I graduated I had a combined balance of roughly {$110000.00} with about 20 different subsidized and unsubsidized loans. I decided that consolidation and income based repayment would be a good option for me, so I consolidated my loans with a 5 % interest rate with a 20-25 year forgiveness plan. The payment plan worked well for me. My payments were roughly {$100.00} a month and I have made the payments on time every month. Fast forward 3 1/2 years after graduation and I have saved up enough money to put a down payment on a home! Between XX/XX/XXXX and XX/XX/XXXX my boyfriend and I met with XXXX XXXX XXXX in XXXX Montana. We had our credit reports pulled to find that my student loans were negatively impacting my credit report. Fedloan servicing was reporting the loan amount of {$110000.00} with a balance of {$120000.00}. I was never informed that should my balance grow beyond what was consolidated that it would report negatively. Together with the help of our Loan Officer this XX/XX/XXXX, we called Fed Loan Servicing to inform them of the reporting error. Fed Loan servicing informed us that they had only started reporting their loans this way in XXXX of XXXX. When we asked why and if we could have it reported correctly we were put on hold for 30 minutes. This tested our patience and we eventually hung up the phone.
Company Response:
State: MT
Zip: 59715
Submitted Via: Web
Date Sent: 2019-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fed Loan Servicing services When I started services with Fed Loan services, I was under the impression that I was making payments towards the student loan forgiveness program. In order to qualify for this program, I was supposed to work in a health administration office for several years and that qualified me because at the time, I was working for XXXX XXXX XXXX. I was re-certifying with Fed loan services and making payments as scheduled, but noticed that balance was never going down. I called Fed loan services, in XXXX and was told by a representative that I was not in the forgiveness program, but that I was in the re-payment plan.. I explained that when I first started with fed Loan services, that I was supposed to be under the forgiveness plan and that by this time, my loans should be forgiven.. Representative stated, ( XXXX ) stated that he would send me the application needed for me to fill out and send back to them to be on that program. He also stated that all my years of working in the health care industry would be taken into consideration. I filled out the application and advised on the application that the company, I previously worked for is closed but that I have all my income tax paperwork if needed. I also submitted information to the phone number and address to the corporate office to where I worked. Submitted all the information and waited -- Supposedly in 7-10 business days, I would get a response. Days passed, I called Fed-loan and representative explained that it was still in process.. Representative also stated that reason it was taking so long is because they did not have information for my previous employer.. I explained once again that i submitted all I had and also contact information., I was then told that my paperwork was still under review and that I needed to wait. I have called several times, and have been told that my paperwork is in compliance and that I must wait for an answer.. Then I have been told by supervisors that I should be receiving an answer within a couple of weeks.. I come to you because I applied for this in XXXX of 2019, and we are now in the month of XXXX and I have yet to receive an answer in regards to my application for the student forgiveness program from Fed Loan, This is horrible.. My student Loan should had been forgiven months ago, but yet as I can see, I am under the re-payment plan and still my balance has not gone down, but as a matter of fact increased due to interest.. I am in need of assistance.. I am in need of help.. I have yet to hear from anyone in Fed Loan. My name is XXXX XXXX XXXX My phone number is XXXX Please help me, Thank you Kindly, XXXX XXXX XXXX
Company Response:
State: FL
Zip: 34684
Submitted Via: Web
Date Sent: 2019-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XX/XX/XXXX, my application for Income Based Repayment of my loans and the associated documentation regarding my income was approved. I did this early to ensure that there were no issues as I am working towards Public Service Loan Forgiveness. I have been on repayment plans in the past, have always had my documentation in early, and have always made my payments on time or early. On XX/XX/XXXX, I made my first payment on my IBR plan of {$260.00}. XXXX. Then, one month later, my account balance was suddenly {$760.00}. XXXX. I emailed them on roughly XX/XX/XXXX, two weeks prior to the due date asking what was going on. I waited two weeks and never received a response. When I called them roughly around XX/XX/XXXX to clarify, they told me that I had a second IBR application for my graduate loans that needed income verification. Despite having income verification already on record, I immediately submitted additional income verification and asked for them to process it on the phone. They refused, claiming that I had to wait 20 days for it to be processed. After sitting on the phone for an hour waiting to speak to a supervisor, I had to leave. I was informed I could not leave the supervisor a message and would not receive a call back from a supervisor because my situation " wasn't serious enough. '' At no point prior to this was it made clear to me that there were two separate IBR applications going. I was approved on XX/XX/XXXX for IBR payments and my understanding was that I was completely finished with the process. It does not make sense that I would only want IBR for my undergraduate loans, which are half the cost of the graduate loans. I never filed two separate applications so I do not understand how my one application and proof of income that should have covered all of my loans was split into two separate applications or why I had to submit an additional proof of income to get the second processed when one was already on file with them. During this call, I explained that I could not afford that payment and was angry that this was even the situation. The customer service representative suggested a forbearance until the application was processed. I was not happy that this would be on my credit when I had done my part in supplying the application for IBR and the related income verification back in XXXX. However, I saw no choice and did the forbearance. My understanding of forbearance was that it was the same as a deferment and my income would be verified and I could resume making IBR payments with the {$500.00} removed from my account. I even made the {$260.00} payment for my already established IBR application so that I would not have to miss a month towards PSLF. On XX/XX/XXXX, I received verification that I was now on an income-based repayment plan of {$280.00}. I saw that the {$500.00} was still on my account and assumed they were in the process of removing it. When I went to make my payment, I was told that if it went on the {$500.00}, I would have to pay the full {$500.00}. My understanding was that as part of forbearance, I would be required to pay the full amount if I paid any amount on the forbearance. It was at no point clearly explained to me what forbearance meant or that I was still responsible for this {$500.00}. I even called back because I could not cancel the payment as it already went through and I requested that they put that payment on the next IBR payment instead as that was the amount I paid. My understanding upon talking to them was I was still under forbearance for the month of XXXX so I asked them to apply the payment to the month of XXXX. The woman I spoke to told me she would do this, but she did not do this. So, with the understanding that my payment for XXXX was under forbearance and my payment for XXXX was covered, I did not make an additional payment in XXXX. Then I received a phone call stating on Friday, XX/XX/XXXX that I had a message on my account and when I checked this my account says I owe {$780.00} and am 47 days behind on a payment and threatened me with collections. I immediately paid the {$500.00} that was supposed to go to car repairs to avoid having my credit destroyed and am now reporting this to you. I do not understand why this has happened. I applied for IBR back in XXXX and provided income documentation that should have been good for a full year. At no point in all the times I have spoken to FedLoan Servicing and reached out to their staff was anything explained to me in detail. Now my account is a mess, my credit is damaged, and I have made a total of {$1300.00} worth of payments -- none of which I can apply to PSLF. I now have to start my PSLF process from scratch and will be required to make an additional 4 months worth of payments in my life time which will add up to far more that {$1300.00} when all is said and done.
Company Response:
State: MN
Zip: 55109
Submitted Via: Web
Date Sent: 2019-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Fedloan Servicing is reporting 90+ days outstanding of 4 student loans. This is inaccurate for the reasons summarized below : 1. I paid my account as required by the agreement with Fedloan 2. Fedloan is inaccurately reporting my student loan dept as a credit card debt! 4 Fedloan switch their invoicing method to paperless with notifying me 5. I did not authorize Fedloan to switch my billing to paperless 6. I was not notified by Fedloan that my payment was past due 7. I appemtepted to make payments via their website as directed by Fedloan 8. My ( multiple ) online payments, via their website did not post to my account 9. My personal information had multiple inaccuracies ( email, address, name, etc 10. Fedloan is still reporting account that were paid in full as open 11. Fedloan is reporting late payment on closed accounts - w 12. I open three ( 3 ) diedsputes with Fedloan spanning 6 months and my credit report 13, In each case they took more than 30 days & NEVER provided notification of result They have ruined my credit with INACCURATE reporting and flaunting Federal Law! HELP!!
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2019-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I logged into FedLoan online several weeks ago and noticed my account was marked in a paid ahead state. I have never paid ahead as I always use direct debit. There have been several errors with my loans over the last two years requiring administrative forbearance holds to be placed on my loans in order for FedLoan to fix their errors. These pauses in payment were placed by the company and not requested by me. When they paused my plan, they did not direct debit from my account in summer of XXXX. I later was instructed to make that payment in XXXX and that was to be retroactively applied to the payment they did not debit ( their error ). I have received PSLF detailed payment trackers that show that payment was successfully retroactively applied to the payment they incorrectly paused. I suspect that payment triggered a paid ahead status on my account in fallXX/XX/XXXX. I did not see it noted as paid ahead until XX/XX/XXXX. I called FedLoan in XX/XX/XXXX and asked for that to be removed. They stated they could remove it going forward but that they didnt need to remove it retroactively. I am aware of people being denied PSLF for being in paid ahead status. I emailed my assigned customer service contact XXXX XXXX who has dealt with the other errors made by FedLoan on my account. I have not heard back. I would like to see written documentation from FedLoan that the paid ahead status has been retroactively removed from the duration of my account and that my account will no longer be placed in paid ahead status. I will be ccing my Congresswoman XXXX XXXX office on this matter as they have been involved in conversations with Department of Education on my behalf in the past to correct FedLoan errors.
Company Response:
State: CA
Zip: 94122
Submitted Via: Web
Date Sent: 2019-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A