Date Received: 2019-06-16
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I've tried several attempts to resolve this matter with the company listed below. After several attempts I have been forced to file a police report and also seek legal advice against the account listed. In addition please find attached a copy of the police report and DC number that was provided to me when report was filed. In addition I would like these accounts to be removed from my credit report. As I have asked before. These accounts are part of fraud and should be removed from my credit report immediately.
Company Response:
State: PA
Zip: 19149
Submitted Via: Web
Date Sent: 2019-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have 11 different student loan accounts presently being serviced by FEDLOAN SERVICING. All 11 Accounts report 2 late payments in XX/XX/XXXX and XX/XX/XXXX for a total of 22 reported late payments. However, on two separate occasions, I applied for and was granted a general forbearance by this company for the period from XX/XX/XXXX to XX/XX/XXXX. Despite this, the Lender continues to report late payments and refuses to update my file with the 3 credit agencies despite three separate attempts by myself to dispute this incorrect reporting directly with the Lender and on two separate occasions through XXXX. This incorrect reporting is destroying my on time payment history and thus my credit. As the attached documents show, the account was clearly in forbearance during the periods said payments are being reported late or missing ( see attached ).
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2019-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX, my loans with XXXX were transferred to FedLoan Servicing. I applied for the Public Service Loan Forgiveness ( PSLF ) program in XX/XX/XXXX knowing that my first payment for my loans was coming up. My first payment made was XX/XX/XXXX. My last payment to XXXX under the PSLF was XX/XX/XXXX and then my loans were transferred to FedLoan. Under FedLoan, my first payment was XX/XX/XXXX. I have contacted FedLoan multiple times to get the status of my account review for the payments that were made under XXXX up until the time my loans were transferred. I was told each time that the account was still in review and it has been over a year. Then I received a statement that says only TEN payments made qualify me under PSLF. However, I have been making payments every month for 3 years straight and re-certify my employment every year. I have also been with the same company for the last 10 years so there is no reason that after a year of reviewing my account, they come back and tell me only the payments I have made since my loans were transferred qualify. It is absurd that I am at the risk of being 26 payments behind because they did not handle my account properly.
Company Response:
State: MD
Zip: 21114
Submitted Via: Web
Date Sent: 2019-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with FEDLOAN. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and FEDLOAN with no successful resolution. XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late.
Company Response:
State: NY
Zip: 10303
Submitted Via: Web
Date Sent: 2019-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: In XX/XX/2018 I sent in paperwork to recertify my IBR Payment Plan. In XX/XX/2018 I was rejected because my income had risen too high. In XX/XX/2018 I resubmitted for a new payment plan that I did qualify for ( ICR ). In XX/XX/2018 they charged me with {$4000.00} worth of interest capitalization because I changed plan types. I changed plan types because I had NO CHOICE. Also the process to getting there was driven by what I was told and advised at FedLoan Servicing. They are essentially penalizing me for being forced to change plans and for being more successful? It is WRONG. That should NOT happen. I pay my loans on time and consistently. There is no reason I should be penalized with {$4000.00} of interest for a choice out of my hands and because I have worked hard to make more money so I can build a life and have a family.
Company Response:
State: TX
Zip: 75225
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have had student loans since XXXX ... I went to quite a few schools and graduated in XXXX. I originally had some direct loans and paid XXXX XXXX I think. I had some loans from XXXX that were FFEL loans and then Direct loans for my Masters. ( I am a XXXX ). In XXXX they were all consolidated into FFEL loans and I was told to pay XXXX ( XXXX XXXX ) so I did. I just kept paying. When PSLF came around in XXXX I was told I was on the right plan. I really wasn't told anything except to pay 120 payments and work for public service. In XXXX, I received a letter saying I would have a new loan servicer which would be XXXX. They sent me something to sign even though I don't actually remember that ( they just said I did and sent me a copy of it ) to consolidate with them and just keep paying so I did. I have paid 120 payments. I have worked as a XXXX for all these years as well. I applied for PSLF and received a letter stating none of my payments count because until XXXX they were FFEL loans, and I was under the wrong payment plan when they were consolidated with XXXX. They are saying I need to start all over. Are they crazy??? I have been paying them for what seems like my entire life. The government is the one that consolidated many of my loans to FFEL in XXXX. Many were Direct loans to start with. At this point I am XXXX, and I certainly don't want to start my 120 payments again. I truly feel they made this plan up as they went. In XXXX the game was work in a government job and make 120 payments. Now they want to change the game. Tell us certain loans apply and other don't. Well in my case, the government decided to consolidate my loans into FFEL loans. I could have cared less what kind of loans they were or who I was paying. I was just trying to pay the off. I feel like they are cheating many of us out of something we have been working towards. I have paid 120 payments totally {$39000.00}. since XXXX. I have been cheated and lied to. I am sure I am not the only one in this situation. The system needs to be fixed. It needs to be fair for all of us that have paid, and worked for years thinking we would get our loans forgiven.
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: They will not let me Defer Ive been have a hard time with work with that on my credit and they keep putting late post on credit
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fed Loan services is a horrible company to deal with. I have actively been paying on my loans for 6 years. I have to call 3-4 times a year to correct mistakes they have made. Every time I call, I get incorrect information from every employee who answers the phone. I am actively working toward PSLF and have been making on time payments. My pay as you earn is calculated yearly and the amount each month has ranged anywhere from {$95.00} to {$520.00} which makes me wonder if they are calculating correctly. I have 2 years of qualifying payments from an eligible employer from XX/XX/XXXX-XX/XX/XXXX and they " lost '' my PSLF application. I have to go back to that hospital and have the HR department fill it out again ( I kept a copy so I will be sending that in, too ). I am now enrolled in a XXXX 's program and my employer is paying the cost of attendance. Fed loan received my enrollment status as half time inXX/XX/XXXX and placed my loans in deferment without my permission. I filled out a form saying I want my loans to stay in " repayment status '' and uploaded it to their system online. I was told by an employee that it was received and has that information has been posted to my account. In XX/XX/XXXX, I received a notice that said my status has changed and I no longer qualify for my repayment plan that qualifies for PSLF. I call them on XX/XX/XXXX. I ask for my loans to be placed back in repayment status I do not want them to be deferred and they need to reinstate my payment plan. I make it clear I want ALL payments to go toward PSLF. As far as fed loan services is concerned, I am not in school. I am told ( by XXXX ) it will have to be reviewed. My request will be expedited and I should hear something in 1-2 business days and I will receive an email. 9 days later ( today ), I still have not heard back. I call back and speak with XXXX. who tells me that my loans are not in deferment, they are in " in school status '' and I can not change that until I have met my 6 month grace period and this is a rule set forth by the Department of Education ; I have no recourse, I just have to wait the 6 months. I inform XXXX that I have been out of school since XX/XX/XXXX and my grace period ended in early XX/XX/XXXX. I have financial documents that back this up. He puts me on hold. He comes back on the line and states my account does not indicate I ever had my grace period. I remind him that Fed Loan took over my account from XXXX XXXX when I filled out my first PSLF paperwork ( I am sorry I ever did that ). Their information is incorrect and we need to call XXXX XXXX right now and clear it up. I also tell him I am happy to send him my financial documents. He readily admits I have been given incorrect information by other employees. He states my deferment request that I uploaded in XX/XX/XXXX was never been posted to my account because I uploaded it as general correspondence. I remind him that my loans came out of deferment so someone must have made the changes to my account. Now he states it is possible to put my loans back in repayment status but only after I have met the grace period of 6 months. They will have to review my account and make a determination to see if I really had a 6 month grace period and if I did not complete all 6 months, then I would have to wait another 6 months before my loans can be placed back in repayment status. XXXX said that there is no way I can pay on my account and have the payments count toward PSLF at this time. I remind him, rather loudly, that all I want is to pay my student loan bill. I find it astonishing that you have a willing tax payer who wants to pay their loans and they won't take my money. He states there is nothing he can do, it is the law and Congress will have to be the one to change that. I ask for contact info for the Department of Education and he told me that I can not speak to anyone there, I must deal with the loan servicer and that is them. I tell XXXX that Fed loan servicing is inept and by his own admission, gives out faulty information. nothing any of them say can be trusted. The entire company needs to be on the same page and if employees do not know what they are talking about they should not try to " wing it. '' He states the review of my account should take 7-10 business days to determine if I went through my original grace period in XX/XX/XXXX. I should receive an email with the information. XXXX is not able to provide useful information, nor correct my problem. He is the 5th person I have spoken to in 9 days. I strongly believe that Fed Loan servicing is putting my PSLF in jeopardy with their inept handling of my account and their across the board incompetence in providing correct and valuable information. I am considering hiring a lawyer to address this problem. I plan on paying them with my student loan money that Fed Loan services refuses to take and post to my account. I need guidance. I would prefer my loans be transferred to another loan servicer who has competent employees, however, I just read the PSLF is ONLY handled through Fed Loan Servicing which means my life is going to continue to be XXXX when dealing with these people. ALL I WANT IS TO PAY MY STUDENT LOANS ACCORDING TO MY INCOME DRIVEN REPAYMENT PLAN THAT WAS RECALCULATED IN XX/XX/XXXX AND FOR MY PAYMENTS TO COUNT TOWARD PSLF. I found this on Fed Loans website : Although it's not required, some borrowers like to make payments on their loans while in school. This is a great way to save in the long run and may help to create lower monthly payments and less to be repaid over the life of your loans.
Company Response:
State: OH
Zip: 45238
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: During my days in school, I wasn't informed about any payments on my loans. I have an inaccurate amount of late payment remarks on 4 opened and 1 closed account. I recently have gone through hardship due to one of my family members dying and losing my job. I'm also having problems making a few payments.
Company Response:
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been trying to do IDR. I have worked for a Non Profit hospital for XXXX years. I have asked several times what I need to do to have the loans absolved since I have worked here for that many years. Was never told about the IDR. It was my coworker who helped me last year figure out that i wast on that and needed to be. When I asked about it I got the run around with what form to fill out. Last year I had a payment of XXXX. and they said that they would start my XXXX year write off time frame from then, even though I've been with my company so long. I recently redid my stuff showing Im still employed and my payment has gone to over {$700.00} and they haven't counted any months towards the idr to write them off. What do I need to do to get that counted towards that or is there any way of going back to my start date to have those absolved.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A