Date Received: 2019-07-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/2015 I processed an additional deferment with AES. Oddly, after processing the deferment with AES I began receiving late notices so I contacted them again and they corrected the issue ; however, they never fixed my credit report which is preventing me from buying a house.
Company Response:
State: PA
Zip: 19464
Submitted Via: Web
Date Sent: 2019-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for and received federal student loans while I was in medical school. I made every payment on time and consistently renewed my income-driven repayment plan yearly, on time and without issue. In XX/XX/XXXX, the due date on my income-driven repayment plan lapsed because I had not received an email alerting me of the yearly requirement for renewal. Upon receiving an email on XX/XX/XXXX that there was an action required on my account, I logged in to find that, because I had not submitted the income-driven plan renewal, ( 1 ) the entire outstanding interest on my loans had capitalized ( + {$19000.00} ) increasing my principal balance by ~10 % and ( 2 ) my monthly loan payment had quadrupled ( to ~ {$2100.00} ). I also found that I had been sent -- electronically -- one single notification on XX/XX/XXXX to renew my income-driven plan. However, the email alerting me that I had an action pending on my account was not sent. Moreover, I received no other alerts from FedLoan servicing that I needed to renew my income driven plan. Instead, on XX/XX/XXXX, the above occurred. I called FedLoan Servicing several times between XX/XX/XXXX and XX/XX/XXXX to discuss the matter. I was forced to submit a one-time forbearance on my XX/XX/XXXX payment because it was ~ {$2100.00}, and I could not afford it. I was encouraged by a supervisor at FedLoan servicing to submit a letter explaining the above described circumstances in order to trigger an investigation and to revert the principal to its prior balance. I was told to expect a response in 2-3 months. It has been 6 months since my submission and despite two other calls to the company over that time period, I have not heard a response. I have been consistent and timely throughout the life of my loan. I have paid every payment required of me over the life of the loan and I had renewed my income-driven plan without lapse as well. This was an unfortunate event, not consistent with my prior character, that has cost me a 10 % increase in my principal balance and will cost me tens of thousands of dollars over the life of the loan. Also, despite the costly nature forgetting to renew my income-driven plan, I only received one notification from the company to perform this task. I formally disputed the capitalization in a timely fashion ( within days of being notified, on XX/XX/XXXX ) and have not heard back.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2019-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Over 3 years ago I applied for the PSLF program. I filled out all the paperwork and my employer signed verification forms. I was told I qualified and my loans then had to be transferred over to Fed Loan Servicing from XXXX. I didnt think there was anything wrong, as every time I called customer service, they verified my loans were on the PSLF. Each year I would have to fill out the paperwork and as I made more each year, my payments kept going up. About 3 months ago, on a random customer service phone call, I find out my loans were never put on the PSLF program and they lied and said they never had my paperwork when I applied over 3 years ago. I was told by numerous customer service people that I would need to reapply and have my employer verify my employment and they could back track all the years I qualified. I recently got approved and my current employer of 3 years has qualified and they are telling me only 1 payment has qualified so far. I have had so many past issues with this company and now this. I was told there was no one I could file a complaint with. Im writing this now as I just read the news how the teachers are suing this company for misleading information and many issues I have been through. I would really like to take action against this company, as this is wrong to be untruthful and unlawful to its customers.
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2019-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-12
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I Received a call from a XXXX at PHEAA, number XXXX with information, I thought was, regarding my impending hearing to address the consolidation and the converting of both my federal and private loans and the documents and notes that had been altered. He became insulting, bias, intrusive, judgemental and condescending, yet I remained calm throughout the conversation. I listened, tried to obtain answers, as to my hearing date. He told me mid to late XX/XX/XXXX. And, until then, I can send in any other documents. He told me to call the XXXX number and ask for the Hearing Dept. if I had any further questions. Today, XX/XX/2019, I receive a call from PHEAA regarding I set up a payment plan, as provided by a XXXX XXXX at PHEAA. He did not address my impending hearing or the fact that I had spoken with a XXXX the day prior. I told him to stop calling the XXXX for collection demands and that I have documentation in file and that I did not have to provide him with my E-mail address when he asked for it. He placed me on hold, when he returned, I was told XXXX was not available but, XXXX wants me to set up a payment plan. I contacted the Default collections Dept at XXXX and spoke to a XXXX. She basically told me the same thing as XXXX XXXX. I had not received any recent calls, that I am aware of, from PHEAA until yesterday, XX/XX/2019. Now, the harassment is starting again. And, no hearing, no information provided.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-12
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have been making payments on these loans since ive been XXXX XXXX. I entered military service XX/XX/XXXX. I was uninformed about scra right until about XX/XX/XXXX. I called the company, they dropped my rate and back paid for interest to my principal. My loan was sold from XXXX to XXXX XXXX. Now, my rate is back to the max of 6 % ( per SCRA guidelines ) from the 3.2 % it was before. And to add insult to injury. I have paid {$11000.00} on the loan as of this writing. {$6100.00} to principal and {$5200.00} on interest. My outstanding balance on a {$15000.00} loan disbursed in XX/XX/XXXX on a 10 year loan is {$10000.00}. Nothing adds up.
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: MyaccountwassupposedtobeataXXXXdollarpaymentuntilXX/XX/2019Anditwasreported90dayspastdueinXX/XX/2019Ihavecontactedthiscompanyover20timesandIhavereachedouttoalllevelsofsuperioritywiththecompanyandtheynorthecreditbureauswillupdatemycreditfilecorrectly
Company Response:
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2019-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been on an income driven repayment plan for the past 5 years and was recently told that the last 2 years of payments have not counted towards the 120 payments required for public service loan forgiveness plan which I am also enrolled in. There has been no adequate explanation for this. I was initially told that the payments were not for the complete amount charged, however I'm on an auto payment program with no notification of any late payments or inadequate payments. The listed amount has been withdrawn from my account monthly and automatically. In the same conversation with a representative on XX/XX/19 I was then told that there is a " paid in advanced status '' listed on my account which precludes the automatic payments from being counted. Again, I am on an auto pay plan and have not paid anything additionally or in advance. Each time I call the customer representatives are not able to provide any detailed information and tell me that they will submit my account for review by the Treasury Department. This takes months at a time and nothing I receive back has any explanation, just the same " qualifying payment counts. '' I have not ever been able to speak to anyone who has any power to help me with my problem. I have made several requests over the past few months related to this problem. Answers I receive are always different. I feel totally helpless without recourse. Also my loans are broken into 19 distinct loans and I was given a total combined monthly payment which again is on autopay. I have paid the allotted amount given to me ; however some loans are being considered to have fewer payments counted than others. If I was in repayment for all of the loans, which I have always assumed I was because I receive one bill and not 19 separate bills, then why are some loans being counted and not others? No one at Fed Loan has been able to answer this question. Again, I get the same answer that my account will be sent " for detailed review '' but then nothing happens. Please please please help, I feel like I am screaming into a XXXX void, I have not idea what is going on with my loans and am totally at the mercy of this servicer who provides me no documentation of anything.
Company Response:
State: OR
Zip: 97701
Submitted Via: Web
Date Sent: 2019-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was informed on XX/XX/XXXX that FedLoan Servicing who had handled my student loan had discovered a disbursement adjustment on a loan that was paid in full XX/XX/XXXX. The account has shown since XX/XX/XXXX to XX/XX/XXXX a {$0.00} balance. Once they discovered the error they posted a balance of {$220.00}. This amount however is not the the adjustment amount but it is the amount that was adjusted plus interest that was charged on that amount since I paid off the full balance on XX/XX/XXXX. I addressed with Fedloan how can you charge me interest from XX/XX/XXXX-XX/XX/XXXX with my account showing a {$0.00} balance the entire time. They stated they did not discover it until XX/XX/XXXX and I must pay interest on that balance. I was never informed of a balance or that I was accruing interest on the balance until after I have accrued over the 21 months. In other words they made an accounting error and discovered it 1 year 9 months later and I as the consumer I have to pay interest for the error.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2019-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: NOTE : THIS IS NOT A DUPLICATE DISPUTE>>>>>>>>>>>>>>>>>>>>>>>>>> This loan servicer made erroneous adjustments on my loans and is refusing to fix the problems after my numerous attempts to resolve. In XX/XX/2018 they made an error and converted the payment deferment status into a repayment status on my loan # XXXX. This made the payments became due immediately instead of due in 4 years after my child graduated. I never asked for these adjustments and I never signed a contract waiver agreement to make changes to the loan. Additionally by XX/XX/2018 on my other loan # XXXX that is in repayment status, they removed without prior warning the Direct Debit Auto Payment plan then removed the .25 % reduced interest and increased the rate to 7 % higher. Full disclosure, due unforeseen financial circumstances by XX/XX/2018, I filed a chapter XXXX reorganization petition however these loans are not included and I have been paying these loans on time as agreed. This is an unresolved petition and should have bearing for the adjustments that's being made on the loans of removing the payment deferment plan or removing the Direct Debit Auto payment plan ; on the contrary, these are the types of options that should remain to help. Lastly to add more injury, even though I pay on time they are reporting to credit agencies that the account is in an adverse default status. I am trying to honor my payments contract agreements however this loan servicer is making it very difficult by making unwarranted adjustments and false credit reports that's causing unnecessary problems.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted an Income Driven Repayment Plan Application for my federal student loans on XX/XX/XXXX. My loan servicer, FedLoan ( PHEAA ), sent me a letter regarding my application on XX/XX/XXXX stating " We are unable to recalculate your repayment plan using your most recent 1040 Federal tax return. We have already approved your plan using your most recent proof of income documentation. '' I submitted my tax return to recalculate my payments as FedLoan has incorrectly recalculated my monthly payment 2 times already ( once on XX/XX/XXXX and again on XX/XX/XXXX ). My XXXX tax return is the most accurate record of my annual income, as it takes into account all of my finances unlike my paystub.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A