Date Received: 2020-02-10
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I originally borrowed XXXX in student loans maybe 20 years ago. I pay {$67.00} dollars a month based on my income. I now have a bill of {$520000.00} in student loans from FEDLOAN which bought it from XXXX. I have been a XXXX in Mississippi for over 20 years in low income, low performing districts. Recently when i inquired about loan forgiveness they indicated that I didn't apply for it 20 years ago! This is the first time i was ever told i had to apply for it 20 years ago! They indicated that they are charging me {$99.00} per day in interest! This is crazy. My Net Pay is {$2700.00} per month. There is NO POSSIBLE WAY i can ever pay for the loans.Can you please help. I can't even buy a house or anything because this over inflates my income to debt ratio. ive served my community, state and nation proudly as both a XXXX and a veteran. Can you please Help?
Company Response:
State: MS
Zip: 39564
Submitted Via: Web
Date Sent: 2020-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted a CFPB complaint in XX/XX/2019 that FedLoan was not providing any information to me about how many qualifying payments I had made for PSLF ( at the time, FedLoan was saying I had made 0 qualifying payments and would not update my records, despite my making payments and having employment certifications covering over five years ). In response, I received a letter from FedLoan dated XX/XX/2019, that said I had made 42-43 qualifying payments. At least 18 payments are missing from this calculation. I asked FedLoan for information about what payments it deemed to be qualifying and not qualifying, as previously a FedLoan representative had told me that FedLoan was not counting any payments that I had made to Navient ( the previous servicer ) as qualifying, because XXXX had not provided payment information to FedLoan. FedLoan told me in XX/XX/2019 that it would take 1-3 months to send me information about what payments it deemed to be qualifying and not qualifying, and the basis for the " not qualifying '' payments. I still have not received this information, and my qualifying-payments calculation is still missing over 18 payments.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-02-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am currently on Income-Based Repayment ( my servicer is FedLoan ) and submitted an application for REPAYE on XX/XX/2020. I submitted the REPAYE application through the studentaid.gov website, then uploaded the application to the FedLoan website, along with my income documentation. On XX/XX/2020, I received an e-mail from FedLoan stating that it had " received [ my ] request to change or recertify [ my ] repayment plan. '' On XX/XX/2020, I received another e-mail from FedLoan stating : " We received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your form at this time because your request was not complete. You still need to provide income documentation. If you have already submitted your documentation, you may disregard this notice. '' A few hours later, on XX/XX/2020, I received a third e-mail from FedLoan stating : " We received your request to change or recertify your repayment plan. We will process your request as soon as possible.... '' As part of my application for REPAYE, I requested the one-month forbearance during which I would pay {$5.00} as my monthly payment while FedLoan processed the application, so that I was not paying the much higher-monthly payment under IDR due to FedLoan 's delays. My monthly payment is due on XX/XX/2020. On XX/XX/2020, I called FedLoan to find out why the monthly payment was still listed as my regular payment, and not the {$5.00} payment. I spoke with XXXX ( ID # XXXX ). XXXX told me first that I did not submit income documentation with my REPAYE application, so FedLoan was not able to process it. When I told her I had submitted the documentation, she said that I submitted it to StudentAid.gov, but not to FedLoan, and that StudentAid.gov does not send any documentation to FedLoan. I clarified that I had uploaded my income documentation to the FedLoan website. XXXX then checked, and said she saw it, and that despite my uploading the documentation under a tab for " IDR applications, '' I had made a mistake about the tab under which to upload the documents, but that they would disregard the " mistake '' and process the application, and that it would take at least 20 business days. This, despite my receipt of the above-mentioned e-mails stating that FedLoan was, in fact, processing the REPAYE application. I told XXXX that I had opted for the one-month forbearance during FedLoan 's processing of the application during which I would pay {$5.00}, and XXXX said that FedLoan would take over 20 business days to process that one-month forbearance as well. I told XXXX that the point of the one-month reduced payment forbearance, according to the application, was to cover the month that FedLoan would take in putting me into the new program. XXXX said that the Department of Education had put that language into the application for " legal reasons, '' but that FedLoan did not honor that language, and that FedLoan " could not help '' what the Department of Education put into the applications. I against stated that this language was in the application, and she said FedLoan had no control over what the Department of Education wanted to put in these applications and would not process the forbearance for another 20 business days. I also asked why I had not been placed into the REPAYE program ( which has a monthly payment at about half of what I have been paying ), and instead placed into IBR. XXXX said that I had not requested in my recertification applications each year to " get the lowest monthly payment. '' I asked how that was possible, and she said that, when a student checks the box for Question 1, which is a request to recertify the IDR plan, the application makes Question 2, which is about getting the lowest monthly payment, disappear. XXXX said that FedLoan will not consider what the lowest monthly payment can be if Question 1 is checked ( which is what we have to do every year ). Therefore, I've been placed into an IDR plan with payments that are twice the amount that I should have been paying, especially since I am in PSLF. XXXX was really unclear about how a student should try to get the lowest monthly payment.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-02-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: US DEPT OF EDUCATION/XX/XX/XXXX .. XX/XX/XXXX = Closed .. Balance = {$0.00} .. Monthly payment = {$0.00} ... Current Payment Status = 120 DAYS LATE ... .. I began serious work on my credit file in XXXX. My first step was to consolidate my student loans. The Dept of Ed happily closed all of my accounts and transferred the balances to a single FedLoan Servicing account. After much work, I brought my scores up into the mid and high 600 's by XX/XX/XXXX ... I was preparing for the day my mother passed away and HUD foreclosed on the reverse mortgage, also known as my family 's home. My mother passed on XX/XX/XXXX. Foreclosure was set to began 6 months later ( the first week of XX/XX/XXXX ) ... I wasn't prepared for the amount of points I lost when my mothers accounts were removed from my credit files. I frantically pushed my numbers as fast and as far as I could until late XXXX. I then began the process of purchasing a place for us to live, knowing my options would be limited but time was quickly running out. I finally found a lender that would accept me and just as we were about to sign, during the first week in XXXX, the entry shown above posted at the bureaus ... I lost an average of 63 points and with it any chance of securing the loan I desperately need before HUD lays claim to our home ... I had successfully disputed this account last year. The notation was removed and the status was changed. It reappeared, again. ... This entry has destroyed my life. I see now that it has refreshed at the beginning of the year every year since the account was closed. I have been permanently marked delinquent. Lenders laugh at me ... Reporting an account that has a {$0.00} balance as late is beyond irresponsible in this arena. The bureaus should have questioned this entry automatically instead of blindly letting it stand, so I blame them too.
Company Response:
State: CA
Zip: 93292
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have attempted multiple times to contact FEDLOAN via their online message regarding payback and qualifying payments for Public health forgiveness program. They never respond and never show proof of messages. If you call to talk to agent, there is no paper trail and calls last for such a long time it isn't possible to call with questions. When you get to discuss loan with agent the details change per agent. I simply want my total amount of payments to be accurate. I have had automated debit since the onset and on time 100 %. They did not give me credit for 3 payments because I paid more than the lowest amount thus fedloan took it upon themselves to just use the extra amount to not add to the principal as i requested but instead delay counting the amount of months for me. They will not give me written information regarding that date. I consolidated XX/XX/XXXX and instead of XX/XX/XXXX being the 10 year forgiveness date it has been changed to XX/XX/XXXX arbitrarily. I have talked to several people and it seems to be a common scam by FEDLOANS to delay the 10 year time frame to months and even years of more payments.
Company Response:
State: KY
Zip: 40741
Submitted Via: Web
Date Sent: 2020-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX, I discovered that my account with my federal student loan provider - FedLoan Servicing - was simultaneously paid ahead as well as two days past due. I have never paid ahead, nor have I missed a payment, during my entire history with this company, dating back to XX/XX/XXXX. In fact, I have consistently made the minimum monthly payment as determined under the terms of my income-driven repayment plan well in advance of each month 's due date. In XX/XX/XXXX, I resumed XXXX coursework at the University of XXXX, taking six total hours of classes for the Spring XX/XX/XXXX semester. I discovered in XX/XX/XXXX that my loans had been placed in in-school deferment. I wished to continue paying as normal, so I contacted FedLoan and submitted the necessary paperwork to have the deferment removed, backdating to XX/XX/XXXX. Since that time, however, I've dealt with a series of errors, beginning with my account showing as " paid ahead '' around XX/XX/XXXX. I spoke with a loan counselor in XX/XX/XXXX to resolve the issue, and continued to make my monthly payments as usual. Since I discovered the XX/XX/XXXX error, I've spoken with at least four different loan counselors and have received varying explanations and solutions, including the following : - Loan payments were misapplied, and would need to be manually reapplied, dating back to XX/XX/XXXX ( XX/XX/XXXX ). She informed me that this process would likely take 7-10 business days. - In pursuit of an update on the reapplication of my payments, I spoke to a loan counselor from the PSLF program on XX/XX/XXXX. According to him, one part of the system was showing as past due, while the other was showing as paid ahead. Should be fixed as of this morning ( XX/XX/XXXX ), but will call back tomorrow if not. - The loan counselor I spoke to on XX/XX/XXXX - XXXX, ID # XXXX - did call back on Friday, XX/XX/XXXX, and left a voice message. However, when I called FedLoan, I spoke to a different counselor who said that only the XX/XX/XXXX payment needed to be reapplied, offering two solutions : 1 ) go ahead and pay the {$76.00} that was supposedly " past due '' - an amount that has fluctuated from day to day - or wait a month to process a reapplication of the XX/XX/XXXX loan payment. I selected the latter. As of Saturday, XX/XX/XXXX, it appears that only the " paid ahead '' error appears to have been resolved. However, my online account now shows that I apparently owe {$100.00}, and that my account has jumped from 10 days past due as of yesterday to 42 days past due.
Company Response:
State: KS
Zip: 66044
Submitted Via: Web
Date Sent: 2020-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: 1. Please furnish the name of the original creditor ; Please furnish the address and phone number of the original creditor. 2. Please furnish the name of the person who verified the dispute with the original creditor ; 3. Please furnish a copy of the original contract showing my social security number to prevent identity theft and state under penalty of perjury that your client is the party in interest of the contract and will produce the original for my own and a judge 's inspection should there be, trial to contest these matters ; and 4. Please produce account and the ledger Statement showing the full accounting of the alleged obligation you are now attempting to collect. 5. Please furnish the license of the person collecting on the debt. 6. Please furnish the cusip information for the application. Pursuant to title 15 1692 ( f ) define payment : commercial development of oil, natural gas, or minerals includes exploration, extraction, processing, export, and other significant actions relating to oil, natural gas, or minerals, or the acquisition of a license for any such activity, as determined by the Commission ; The debt has been paid
Company Response:
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: My wages were garnished for student loan debt for two years, ending in summer XXXX. The creditor used a collection agency. I got a letter of release of withholding from the collection agency in XX/XX/XXXX. In XX/XX/XXXX, I received a letter from the collection agency saying that I still had a balance due - which shouldn't be legal, first of all. I called the collection agency in early XX/XX/XXXX and tried to pay the entire balance due off and they wouldn't take my payment, saying they had to verify the balance with the original creditor and that it would take a week ... while interest collects daily. These procedures should be illegal - if I call and wish to pay my balance immediately ( like their letter offered ) I should be able to pay the debt stated in their letter immediately.
Company Response:
State: GA
Zip: 30092
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response:
State: RI
Zip: 02860
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: This inquiry is in response to the Public Service Loan Forgiveness Program. I will have worked full time as an XXXX XXXX XXXX XXXX XXXX XXXX XXXX for 10 years this XXXX. Several of us have applied for PSLF. We all get different reasons as to why we don't qualify for repayment at this time - more specifically why our previous payments don't count. If we were paying off Direct Loans every month for 5 years prior to consolidating, why doesn't this time count? What is the reason for not counting years of payment? We have made payments on our Direct Loans every month for 5 years and we are not hearing a logical reason why these don't count except that " they don't qualify ''. We're disheartened that this program exists but is so restrictive that it doesn't really live up to the spirit of why the government initiated this program -- what we hear is " If you have made 120 payments towards a Direct Loan or otherwise qualifying loan and you have worked for federal service for at least 10 years, your loan will be forgiven ''. Why all the fine print that disqualifies most applicants who meet the previous statement? We would like to escalate these issues in order to allow those who have worked for 10 years for Federal Service and made dedicated payments on Direct Loans to receive the intended benefits of this program. It's noted that as of XX/XX/2019, only 864 applicants have ever received the benefits of this program and judging by the amount of applications that flow through our office way more employees have applied and met the 120 payment/ 10 year requirement. What are our options to escalate this? Thanks so much for your time.
Company Response:
State: TX
Zip: 78744
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A