Date Received: 2021-04-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.
Company Response:
State: VA
Zip: 22901
Submitted Via: Web
Date Sent: 2021-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I took out a Private school loan with My Rich Uncle ( aka 'XXXX XXXX ' ) back in XXXX. At that time I was at the University of XXXX at XXXX ( XXXX ). Please note this school has changed its name to the University of XXXX XXXX XXXX XXXX ( XXXX ) in XXXX. In XXXX I transferred to the University of TXXXX XXXX ( XXXX ) where I am presently enrolled. A few years ago, I noticed that American Education Services ( AES ) the loan servicer erroneously reported to all the credit bureaus that this student had begun making repayments on this private loan and then stopped. This resulted in AES issuing another false report to all the credit bureaus that this student had DEFAULTED on his loan payments and as a result, he has missed several payment deadlines. This is the crux of the problem because when you review the Credit Report ( CR ) of this student one will see that all of his student loans, both private and federal have been placed in deferment until graduation on XX/XX/XXXX. Interestingly, AES is the only servicer who has engaged in this type of unprofessional conduct. When I brought this to their attention a few months ago, they sent me a deferment form to fill out and return with a copy of school 'Enrollment Verification ' ( EV ) which was done about a month ago. Then two days after receiving the completed deferment form and EV -- -they issued a letter of denial stating among other things that I no longer qualify for deferment even though I have never left school and still in school. This 'Dirty ' tactic of reporting me as being in default is negatively affecting my CR and this reporting of false information needs to STOP.
Company Response:
State: TX
Zip: 78520
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Fed Loan Servicing is showing a missed payment in XXXX of 2019. I was told that it was frozen prior and no payment would be due bc I was impacted by # covid19. They refuse to correct it since on my credit reports. I called by phone and have records of this. Please correct this immediately. This is for my student loans. Thank you.
Company Response:
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2021 and XX/XX/2021 I had sent letters to XXXX, XXXX and XXXX, Regarding " Fedloans '' and US Department of Education. '' in my letter I explained to them that base on the FCRA AND FACTA guidelines, they are in violation of my rights to " accurrate and fair reporting. '' They are showing duplicate accounts that have derogatory reporting. I have asked them twice to correct/remove this inaccuracy, they have yet to do so as of XX/XX/2021.
Company Response:
State: CO
Zip: 80247
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I believe that they have failed to correctly apply my payment to principal and interest. I do not believe my interest has been calculated correctly. They do not accurately list how much I still owe on the original principal amount. They do not provide an accounting of how much I have paid in interest in total. They refused to allow me to release my co-signor when I applied, even though I met the requirements.
Company Response:
State: IL
Zip: 62959
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have federal consolidated Stafford student loans managed through myfedloan.org. I am pursuing Public Service Loan Forgiveness ( PSLF ), and according to myfedloan.org, I have completed 104 qualifying payments ( out of 120 required for PSLF ). I have another 5 eligible payments that will qualify once I submit employer certification. According to myfedloan.org, I also have 8 payments that are currently considered PSLF-ineligible, but " Payment Is Pending Manual Review. '' These are payments made to a different federal student loan servicer in XXXX. I have inquired into this issue repeatedly via myfedloan.org customer service, and thusfar they have not completed the manual review after 6+ months. Depending on the status of the payments under manual review, I could qualify for PSLF in XX/XX/2021. I ask that myfedloan.org complete their adjudication prior to that date so that I don't make additional, unnecessary payments on my student loans.
Company Response:
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My original case was closed prior to the feedback due date thus taking away my right to reply back. This is why I am opening up another complaint until this can be resolved fairly. My Original message : Dear Sir/Madam, I am writing to you regarding my student loan balance with American Educational Services ( AES ). During my XXXX studies, I borrowed from the lender {$9600.00} to pay for tuition and other school related expenses. After graduating in XXXX of XXXX with my degree, I begun making monthly payments to AES starting with my very first payment of {$90.00} on XX/XX/XXXX. In the last 10 years I have made 126 payments in the total amount of {$11000.00}. Today, I only owe {$9200.00}. For the past 4 months I have stopped making these monthly payments as I sought to understand how, after a decade of payments, I have only been able to pay down my debt by less than {$400.00}. I was advised by AES that to receive a response I would need to mail them a letter describing my request. My first letter was sent in early XXXX of XXXX and I have not heard back from anyone to my original letter or those thereafter. In total I have sent 4 letters address to AES and the Office of Consumer Advisory, both located in XXXX, XXXX During this time however they did report my delinquency to the credit agencies which has negatively impacted my credit score. My recent statement notes that my score has declined from a range of XXXX down to XXXX, depending on credit reporting agency. While this is not material to this particular matter it does illustrate the point that I have been a responsible consumer who has always paid their debt as well as the significant impact this has on my future credit worthiness. I have already paid back more than I have borrowed and have not been able to understand from anyone how after 10 years of payments my debt has practically not moved at all. There seems no incentive to continue making these payments for another 10, 20, 30, or potentially 40 years just for them to remain at the same amount as borrowed. I borrowed {$9600.00} with the understanding that I would have to pay that amount back with interest. I firmly believe that after {$11000.00} and 10 years of this financial and mental burden my balance should have decreased by more than {$360.00}. I seek to understand how much of the {$11000.00} should be applied to principal and I wish to settle my debt with AES by paying off the difference between my original balance of {$9600.00} and that principal amount. Company 's Response The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) performed a review of your account. Please Note : PHEAA conducts its student loan servicing operations commercially as American Education Services and for federally-owned loans as FedLoan Servicing. In your inquiry you expressed concern because you believe your Privately owned XXXX loan should have been paid in full. Our review of your account determined that your Private XXXX loan was disbursed on XX/XX/XXXX. In accordance with the terms of your promissory note, you agreed to pay your loan in full, including all interest, within 239 months. Your loan entered repayment on XX/XX/XXXX. At that time, all outstanding, accrued interest was capitalized XXXX added to your principal balance ) and your current principal balance at that time was {$14000.00}. Your monthly installment amount is calculated to pay all principal balance and accrued interest within your maximum term of 239 months. If you make payment to pay your loan in full prior to this, you are responsible for any accrued interest, only through the date you pay your loan in full. In your inquiry, you requested to have your loan forgiven. We are unable to accommodate your request because your loan is being serviced in accordance with the terms of the promissory note that you signed.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: My student loans have still been reporting negative information on my reports for over 10 accounts on my credit report. This has resulted in low credit score or inability to open new accounts or get better interest rates for a while now. They have accounts on there reported that are 14 years old 11 years old 10 years old 9 years old etc. They should have fell off after 7 years or 7 years plus 180 days and they have been on there wya beyond then resulting in a risky profile and low credit scoring.
Company Response:
State: TX
Zip: 77079
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My complaint is with XXXX and fedloan servicing. I was told that I had to make monthly payments of about XXXX dollars a month and when I couldn't pay they continually told me to go into forbearance. I asked about public service loan forgiveness- I work in healthcare. No one attempted to help me. This was XXXX On my own I did get started on the public service loan forgiveness. Flash forward to now. XXXX They have a bunch of payments that are said not to count I think 17. This is because they pushed forbearance. When actually they could have told me to just pay the payment late and it would count. So, they keep pushing my forgiveness date back.
Company Response:
State: ME
Zip: 041XX
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The letters, statements and notices werent straightforward about the status of my loan or its recent activity. The automated phone prompts and voice response system also gave me a hard time when I called in to receive clarification on the status of my loan. I had updated my automatic payments based on all information provided on the website and forgot that I had when I started receiving letters from them informing me that they had returned my checks. I was no longer in a rush to check why I was continuing to receive notice about the checks being returned because I assumed that updating the automatic payment information to meet the deadlines established on the website without logging on was valid and sufficient to keep my account in good standing. My account is in good standing but I could not tell unless I called the customer service center. I think that may bank may have continued sending checks without my permission.
Company Response:
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A