Date Received: 2021-09-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Over the course of several years, approx XXXX - XXXX, I repeatedly tried to enter an Income Based Repayment plan for my student loans with Fed Loans. I would contact customer service, fill out forms and send in my applications and never hear back. Eventually, I was able to successfully enter into an agreement. Additionally the pandemic has put accounts on hold. My problem is that my account shows missed payments over XXXX and XXXX, which are inappropriate because I was in contact with my lender and repeatedly submitting the necessary documents for an IBR plan. It is severely impacting my credit score as there are multiple accounts, due to multiple disbursement dates. There are 10 accounts, each reporting 2 missed payments of 90-119 days late, and 1 missed payment of 120-149 late - totaling 30 severely delinquent payments. I filed a credit dispute with Fed Loan during XXXX and received a response that my accounts were in good standing because of the pandemic hold. This did not address the account issues I was disputing in XXXX and XXXX.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My student loans state that I received a loan amount in the month that I graduated college XX/XX/2012 from XXXX XXXX XXXX. I did not get a check for that month as I was already participating in my graduation process. I have talked with the lender/and or school about the issues and was told that I did receive the check. I feel like there is fraud happening somehow.
Company Response:
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: 11 years ago I used a loan which was originally called XXXX XXXX to start XXXX XXXX XXXX at XXXX XXXX In Georgia. I cant remember the name of the town, but the school misled me in what the course would actually be, they did not place me at a job as promised in their initial consult. They also had teachers that were not showing up for class, they didnt finish my XXXX, because I got XXXX and had to take a very short leave. When I was ready to come back they wouldnt let me and I never got a certificate, or placed in a job as promised. The school is now shut down, probably for these reasons and I owe more money to them, than my actual XXXX XXXX XXXX. I was young and got XXXX by them. I would like the debt forgiven as I am now actually trying to take XXXX XXXX XXXX XXXX XXXX. Not a corrupt XXXX XXXX and I just feel like I was robbed by them. This has been going on for over ten years now.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have made 116 payments that are eligiblefor theTemporary Expanded Public ServiceLoan Forgivenessprogram ( TEPSLF ). There are 52 paymentsthat are pending manual review. On XX/XX/2021, I reached out to my myfedloan and I was told that a review was going to be done but no timeframeswas given. On XX/XX/2021, I spoke to theStudent Aid Ombudsman at Department of Education. I receiveda letterfrom myfedloanindicating thati requested a review XX/XX/2021 to give 60 days to myfedloan to do a review or find a solution. Today, I followedup and I received a genericletter attached indicating that there is no timeframe for my fedloan to conduct a manual review which is unacceptable since i am only 4 payments away and due tobureaucracy my loan forgiveness can be delayed. Please assistme. I attached evidenceof my communicationwith the agency as proof of my diligence.
Company Response:
State: NJ
Zip: 07026
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I received a letter from XXXX XXXX XXXX regarding loan consolidation and loan forgiveness. After contacting XXXX XXXX with the customer service number provided in the letter, I spoke with a representative who explained the letter and after hearing about the benefits I decided to proceed. No payments that I've made to XXXX XXXX XXXX have been used toward my student loans and no paper work was filed on their part ( even with the outrageous service charge ). My first service charge was for {$890.00} on XX/XX/XXXX and I've been charged a monthly fee ( which I understood to count towards my loans ) of {$39.00} until closing my checking account in XXXX of XXXX. After trying to contact them to inquire where my payments have been going, my phone number has been blocked, emails are left unanswered and I no longer am able to communicate with this company.
Company Response:
State: AZ
Zip: 85213
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I was denied my XXXX XXXX final year from MyFedLoan numerous times before they finally approved it. Now I am trying to get the XXXX Loan Forgiveness for completing 5 years of service. MyFedLoan is telling me I do not have five complete years of XXXX because my first year started in XXXX and they are looking at the current school year calendar that stats in XXXX. They are saying the first year only counts as half a year. My district counted it as a full year and has signed off on the paper work. No where in the rules and definitions for MyFedLoan does it contain a set of dates or a percentage of the school year that makes this time ineligible. I had to call and talk to them to find this information out. I am just not sure what the point of the authorizing signature is on the form if they are not going to go by their word or follow up with them. I am very frustrated with this company and know that if I wait until the end of this semester and resubmit the paper work ( which is the guidance they have given ), that there is going to be another excuse. I also no they are losing their contract so it will be someone new that may make things more difficult as well.
Company Response:
State: CA
Zip: 92595
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hello, I submitted a request for a lower monthly payment to my loan with myfedloan. I stated that since my divorce I am newly married with XXXX new kids and have new financial responsibilities along with the student loan payment. Since the pandemic I have been struggling to make ends meet. I am in a public service loan forgiveness program that makes no sense!! At the current loan payment program, I will be paying off the loan far sooner than the 120 payments. This program does not help me. I am a XXXX XXXX XXXX. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 94112
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I had submitted a payoff request for one student loan that was granted that request and I received a letter stating that my loan was paid in full XXXX of XX/XX/2021. After this letter I had an additional loan taken out and that loan had merge or included the now paid loan balance in the total amount borrowed. So rather than having an entirely new loan with a principal balance of {$3800.00}, Fedloan merged the previous paid off loan and a new loan to create a loan with a original balance of {$7400.00}. I have sought to go through their email service and they declined to acknowledge that the loans were merged and claimed that each disbursement was separate and nothing has been merged.
Company Response:
State: PA
Zip: 19401
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: This complaint is due to predatory fees charged to me by AES, the loan servicer over the last several years, dating back to XXXX. At that time, there was a change made by the company/servicer ( not myself ) in how auto payments are made/withdrawn. I have been on auto payments since that time and afterward, with a payment withdrawn monthly, never late as far as I knew. I had never logged into their new website, or created a login, as I had no reason to, having been on auto payments and on time for years. In late XXXX, I randomly decided to check up on my loan and how much is left. After creating an account and logging in, I come to find out that since this auto payment method change several years ago, a payment date was somehow offset at the time, with them charging me a small fee. No problem. That is until I dug deeper, and saw a constant identical fee, beginning from that date, being charged to me monthly, over and over, for the last several years until XXXX without my knowledge. Without any communication to me by phone, email or letter that I ever received. This " computerized error '' or offset, caused them to continue to assess me a late fee every month for several years, totaling over {$1000.00}. Despite the fact I was on auto pay and payments were deducted without issue from my account over the entire period. Realizing what was happening, I attempted to contact AES both through their website and by phone, but without any proper response or resolution. I would receive a canned response stating the payment back in XXXX was late, which caused a chain effect of every payment being late by a set amount of days ( despite being on auto pay with them for several years ), that they were in the right to charge me these fees. This is without my knowledge, consent, or due diligence made to contact me about the issue. While it may not be intentional and automated on their part, it is predatory in every sense, and I am well within my rights to file suit against them for the fees. Instead, I chose to give them multiple opportunities to rectify the problem. Because I could not get anything but a canned response from them, or speak to anyone higher up, I was forced to purposefully stop payment on my loan until the issue was resolved. This worked, as after 2 months, I was finally able to get them to contact me, at which point I finally spoke to someone who could escalate this through the company. I finally spoke to a gentleman who was helpful ( XXXX XXXX XXXX ), took all of my info and complaint, and said it would go to the right place to try and get a resolution. They even agreed with me that the situation was unfortunate, and if they had been in my shoes, they would be equally upset and seek a resolution. Unfortunately, after being sent to their " decision makers '' the response was the same. That they were within their right to take advantage of me and charge these fees going back to XX/XX/XXXX. They cited the website ( which I never logged into, nor was I obligated to ) as a way I could have checked sooner. They cited an old email account they had on file I no longer use that had auto emails sent there. Needless to say, if I was aware of some small {$6.00} monthly charge accruing on my auto pay account, due to some automated adjustment that offset my auto payment into a date that forced them to be late, I would have taken care of it in XXXX. Because AES was not being cooperative and it became clear they had no interest in actually doing the right thing for a customer that was taken advantage of by them, I chose to terminate my loan with them by paying it off in full immediately, removing any additional interest they could potentially make. This brought my account completely current, including the predatory fees they charged, and paid in full as of XX/XX/XXXX. This was after months of trying to work with them to resolve the situation. And despite being upset about the situation, I had more important things in my life, and chose to let it go, knowing full well my situation was not unique and they have likely pulled this stunt on tens of thousands of other borrowers. Not being content with the fees being paid, and the loan paid in full, AES also placed a negative mark on my credit report for being 90 days past due in XXXX. This was despite the fact I let them know in advance I was stopping payment to force a call back from them and get a resolution. My communication stated that the moment someone contacts me, and they begin the resolution process, whether successful or not, I would pay all that is owed. And I did just that. Had I not done so, I would have never even been able to reach the manager that I did, to try and properly resolve the situation. Until I stopped payment, I couldn't get any meaningful assistance through AES. So not only has AES taken advantage of myself, a borrower that was on auto pay, and paid on time during these several years, ripping me off with predatory fees. Not only could I not get proper response from them until I stopped making payments. But then after following proper channels and giving them every opportunity, followed by paying my loan IN FULL, they turned around and nailed my credit, taking it from a perfect XXXX score to the XXXX. So this situation will no longer stand and I am filing this complaint. It is my final, good faith effort to get someone at AES to act like a human being, realize what happened was predatory, and resolve the situation. Meaning return the illegitimate fees and remove the mark on my credit. If it is not done, I have all the paper trail, all the dates, and all the details necessary ( many provided and attached here ) to take this to a class action lawyer and let them seek justice for not just myself, but who knows how many others taken advantage of in this same manner. I am willing to let this be published in the CFPB checked below, in the hopes that many others will see this, some who have also been taken advantage of in the same way. And if enough come forward, grounds to seek justice for the predatory behavior by AES and the lender XXXX XXXX, that once presented with the evidence, chose to not refund the predatory fees billed to me in small increments, without my knowledge, while on auto pay, going back to XXXX.
Company Response:
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Despite my previous query letters to your department, the most recent credit report I reviewed indicates that this record is being accounted for incorrectly and inaccurately. This file is used to keep track of various " infringement '' declarations. I don't believe the circumstances surrounding this record are accurate.
Company Response:
State: CA
Zip: 95670
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A