Date Received: 2021-10-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I consolidated and have been paying my federal student loans to qualify for PSLF since XXXX of XXXX. With the payments I have made until now XX/XX/XXXX, I should qualify for loan forgiveness. I have been calling FedLoan servicing for many years to keep track of my payments and have requested inquiries regarding nonqualifying payments they have on record. I placed an official request for review XX/XX/XXXX while speaking with XXXX ID XXXX. I called again XX/XX/XXXX and received the same list of nonqualifying payments from XXXX XXXX. They said it was still under review. I requested my payment history to be sent to me, but they said they can not release it to me as it is under review. I am concerned that I will lose any hope of getting these records when FedLoan stops servicing student loans XX/XX/XXXX. Below is a list of payments they say are nonqualifying. Non qualifying payment XX/XX/XXXX to XX/XX/XXXX - 3 non qualifying payments because they say they dont have record of payment from Direct loans XXXX, XXXX to XX/XX/XXXX - 5 non qualifying payments because of a deferment/forbearance. I have no idea why I was placed on forebearance? XXXX, XXXX - 1 non qualifying payment for forbearance XXXX, XX/XX/XXXX I resigned my fellowship because of workplace harassment and was not employed full time for 2 months, but I continued to pay my IBR payment. XXXX, XXXX I was put on deferment when I switched from XXXX to Fedloans for qualify for PSLF. XX/XX/XXXX I had two week break between graduating fellowship and starting my new job. Payment was charged on XX/XX/XXXX and FedLoan said it didnt qualify.
Company Response:
State: PA
Zip: 19382
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In 2014 i attended school here. During this time they were doing just like XXXX XXXX was i imput my information and the " loan advisor '' made sure i had the " appropriate '' amount of money for tuition. I was not given a credit hour cost they took out tge max they could to cover the tuition. This place did predatory lending to maximize there profits. And this needs to be addressed. As the amount need for the degree was way over the wage limit.
Company Response:
State: NC
Zip: 28079
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fed. Loan Servicing has refused to update my eligible payments to the Public Service Forgiveness Plan. I have called them multiple times about fixing this this problem. They keep saying that they are working on it, and sent me an email saying that they are trying to verify if my school qualifies. Obviously my school qualifies because it is a state school, so verifying this should take no more than 5 minutes. The problem is that I sent this information in XXXX of XXXX, and now it is XXXX of XXXX, It doesn't take 5 months to verify if a school qualifies for eligible payments. In addition, on their website it says they need more information from the government before granting anyone a limited waiver exemptions. However, it was very clear in the language in the media who qualifies for this waiver, which is all people who have direct loans. It's like Fed. Loan Serving is not serving loans anymore after this year. So, they are not making any effort on helping anyone. I want eligible payments updated ASAP, because I should not have to make any more payments. But, because they refuse to update their system I am unsure where I stand. Five months is a very long time to verify a school that could be done immediately. The fact is that they are still under contract and getting paid to help borrowers, so I would like my account updated. In the past, they denied eligible payments that other servicers deemed eligible payments. This is unethical, and unnecessary. At this point, I just want my account updated with eligible payments posted and late payments counted as eligible payments under the limited waiver rule. Please help!
Company Response:
State: TX
Zip: 76262
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I AM LITERALLY EXHAUSTED FROM DEALING WITH THESE TWO COMPANIES. I have complained and disputed and yet they continue to add false addresses and false social security numbers to my credit report. I wish they would just let my credit report be!
Company Response:
State: AL
Zip: 361XX
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have made a total of 89 regular payments to my FedLoans, each of which the FedLoan agents told me would count towards the Public Service Loan Forgiveness plan for teachers. I have been a public school educator since the beginning of my career in XXXX and I communicated directly and intentionally with the FedLoan agents that I needed to be on the PSLF program from the outset, only to later find out that I was lied to and misguided by FedLoan and their agents. In addition, since the COVID-19 pandemic ( XXXX XXXX XXXX ), 21 additional payments have been applied to PSLF. Therefore under TEPSLF, 110 payments should be tracking for expected forgiveness. FedLoan is only counting 61 payments for forgiveness under TEPSLF because they will not count any payments I made between XXXX because they say a. ) I was on the wrong plan ( a plan they put me on knowing I was/am a public educator ) and b. ) I consolidated my loans ( the consolidation occurred because they pressured me to do so with daily calls in which they said if I wanted all of my payments to count towards PSLF then I must consolidate ) Dishonest guidance and aggressive, predatory tactics from FedLoan agents have ruined my ability to stabilize my life and build a foundation with which to support my family, and I am still a public educator with an enormous amount of debt. I have always been a public school educator and fully anticipated and communicated to the FedLoan agents from the outset and on several occasions that this was the case. FedLoan agents assured me that I was on the right plan and never told me that I was on the wrong plan. From the outset, I paid large amounts ( in the beginning I paid approximately {$450.00}, then {$850.00}, and now {$1300.00} per month ) toward my student loan debt and believed that every single one of my payments counted towards loan forgiveness. As late as XXXX, with three full years of loan payments completed, FedLoan agents directed me to consolidate loans that did not need to be consolidated and did not direct me to consolidate loans that required consolidation to be eligible for PSLF throughout the beginning years of loan repayment. In addition, in XXXX, I received daily calls from FedLoan agents, pressuring me to consolidate all of my loans. I was confused and said that I just wanted to stay on my current PSLF plan ( that I had been erroneously told by FedLoan agents that I was on ). Every single time we discussed PSLF I explained that I needed each payment to count towards forgiveness. I was assured repeatedly that consolidation would not harm my current PSLF pathway and that all of my previous and future payments would continue to count for PSLF. The FedLoan agents never told me that my payments from XXXX were not counting for PSLF forgiveness on the pathway that they had directed me to take. The FedLoan agents instead stated that all payments before and after loan consolidation would continue to count. The interest rate and compound interest are so high on these loans that I have literally paid {$110000.00} which is approximately {$50000.00} more than I initially borrowed and I still owe {$50000.00} to complete the loan payments. By remaining with FedLoan and believing all of my payments were qualifying for PLSF due to the directives, misinformation, and lies provided by the FedLoan agents and their ongoing reassurance that the payments were counting, I have been unnecessarily harmed in the following ways : 1. For five years, XXXX, I made 34 full loan payments that are not being counted towards PSLF forgiveness, even though I followed the directives from FedLoan agents. I have paid a large amount of interest and continue to do so, rather than switching to a less expensive loan with a reasonable interest rate because I believed I was on a qualifying PSLF plan, as directed and issued by PSLF loan agents, and I believed the loans would be forgiven after the 10 years of payments. 2. I have been unable to stabilize my own life due to misinformation from FedLoan agents, excessive interest, and extended payments on these loans- thus blocking my ability to buy a house, pay for my children 's college, contribute to retirement, etc. 3. These loans have literally ruined my life and I wish I had never taken them. Currently, I have approximately {$50000.00} left to pay ; I've already paid {$110000.00}, and I initially got a loan for around {$70000.00} for the entirety of my degree. I have paid more than my share, I have worked for more than 10 years as a public educator, and I am furious at FedLoan for misguiding me throughout this whole process and thereby disrupting and severely limiting my quality of life. My family has paid dearly for this unfair practice for years.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have lodged multiple complaints against this servicer about the calculation of eligible payments to my PSLF status. On XX/XX/21, I submitted a packet via fax and standard mail detailing my disagreement with payments that were considered eligible. That packet will be attached to this complaint. Notably, the majority of my disagreements center around 2 issues. 1. ) " Billed total due amount is not satisfied '' and 2. ) " Your payment was received outside of the payment window. In all cases, I have submitted bank statements demonstrating that in fact the correct amount was paid, and that it was paid within the payment window. This is detailed in my attachment. Thank you XXXX XXXX
Company Response:
State: OH
Zip: 43065
Submitted Via: Web
Date Sent: 2021-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The account is at a {$0.00} balance and show that on the AES website, but all 3 credit bureaus are showing a balance, this was resolved in XX/XX/2020, thanks
Company Response:
State: SC
Zip: 29906
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have already made a complaint..AES has not responded correctly to my request. I have asked for a Amortization Schedule of the PAID Dollars approaching and ultimately reaching XXXX ( XXXX $ ). They have only sent me a form indicating what I already paid, Which is questionable In itself. They will not send me that Amortization Schedule showing the amount that is left AND the payments left moving towards XXXX XXXX in the allotted timeframe that is left on the Note. THEY WILL NOT RESPOND PROPERLY This is the fourth time Im requesting this. Twice from me once from you,,, this is the fourth time. Someone with some authority has to hold their feet to the flame. I dont want them telling me that there is a Balloon Payment at the end. Thank you XXXX XXXX
Company Response:
State: NY
Zip: 10312
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I formally request the removal of late payment from this record. I don't think I was late in the months reporting. 90 and 120 days overdue which is actually published on my credit report appears inaccurate and or misleading. I have been patiently waiting on their response about the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Below are the lists of the erroneous accounts reporting on my Credit Report : FEDLOAN SERVICING**** Opened XXXX XXXX, XXXX Balance {$0.00} Late Closed FEDLOAN SERVICINGXXXX Opened XXXX XXXX, XXXXBalance {$0.00} Late Closed FEDLOAN SERVICING*XXXX Opened XXXX XXXX, XXXX Balance {$0.00} Late Closed FEDLOAN SERVICING**** Opened XXXX XXXX, XXXX Balance {$0.00} Late Closed FEDLOAN SERVICING*XXXX Opened XXXX XXXX, XXXXBalance {$0.00} Late Closed FEDLOAN SERVICING*XXXX Opened XXXX XXXX, XXXX Balance {$0.00} Late Closed
Company Response:
State: CO
Zip: 80239
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: FedLoan reported that I did not pay on my student loans when I infact was not notified I had a bill. I never received a bill. I have asked multiple times for proof that they attempted to contact me to collect a date & have been told they " see an email sent '' but can not verify the body of the email or email address used. They also claim they tried to call, but used a phone number that changed years before I took out loans ( new phone number was adopted in XXXX & was on ALL loan paperwork from XXXX as well as presently ). I only found out about the 90 days late on payments because my credit monitoring program told me about it. It also shows on their website that I did in fact pay the two months before being delinquent for 90 days, to which the employees I have spoken to MANY times can not explain. I now do not qualify for a mortgage loan despite making over XXXX because it shows I have a 90 day delinquency on 15 loans. I have hired XXXX XXXX to fight the claim, been told by fedloan employees to file an internal complaint for it to be repaired, filed multiple complaints to all three credit bureaus, and have sent multiple letters of goodwill. Frankly, fedloan broke the law by not notifying me in any way ( I normally receive emails and things in the mail from them, however received nothing about missing payments ). My previous payments before these months ( XXXX XXXX XXXX ) were {$0.00}, so I had no idea this would change the beginning of the new year because I had not been at my job for a year, but had provided proof of income.
Company Response:
State: CO
Zip: 80210
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A