Date Received: 2021-11-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am trying to find out what my payment will be in XXXX when student loans go into repayment. On XX/XX/XXXX I checked my account and could not find this information so I sent an email to my loan servicer asking how much my payment would be. Fedloan Servicing sent a confirmation email that they received my email, however, I did not receive a response to my question. On XX/XX/XXXX I called my loan servicer to ask what my payment would be. I stayed on the phone for approximately XXXX minutes and no customer service representative took my call. I selected the option to receive a call back. They never called me back. I have now sent an additional email on XX/XX/XXXX again asking for what my payment will be in XX/XX/XXXX. Again Fedloan Servicing sent an email confirming the receipt of my email, but still not response.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a homeowner currently attempting at refinancing on a better rate in order to afford my monthly payments. On XX/XX/2021, a call was made to FedLoan Servicing to verify my monthly payment in order for to qualify for the rate. XXXX, a third party, and myself, were on this call and confirmed total of {$33.00} as per the XXXX XXXX XXXX plan. I soon found that lenders at XXXX XXXX needed me to be out of forbearance and a written letter to further verify and document this amount. On XX/XX/XXXX, XXXX of 2021, I contacted Fedloan Servicing again and was told the {$33.00} was in fact the amount I would need to start paying to opt out of forbearance. In order to provide the letter to XXXX XXXX, I had no choice but to opt out of forbearance and prove this amount. I spoke to multiple " loan counselors '' who again confirmed the XXXX amount and asked for a letter to send to my lender, which was not provided. XXXX # XXXX and XXXX # XXXX of Fedloan Servicing were the last two people I spoke with that confirmed yet again, the XXXX monthly amount due after opting out of forbearance. I made a payment of XXXX on the day this amount was due, XX/XX/2021. Today, XX/XX/2021, I am beyond stressed and distraught as there is an amount of {$180.00} due and a status of delinquent. This week was going to be the week my documents would go to the refinance loan underwriter once I collected this last pending document stating the amount I had verified of XXXX, but will surely be denied because of the time I would need to fix this issue. My rate lock will expire a week from now and by the time this complaint is received and processed it will be too late. Another note worth mentioning is I am currently under the XXXX program with only XXXX months being credited as payments out of the XXXX years.
Company Response:
State: TX
Zip: 78754
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the items on my credit report on XXXX XXXX. It has been well over 30 days and I haven't received any investigation results.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have contacted the creditor/company many times, but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
Company Response:
State: RI
Zip: 02908
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX, I spoke with customer service agent XXXX from AES. XXXX apologized for the mistake that AES made by sending me a letter stating that I was ineligible for the XXXX payment plan because my loans were " private loans ''. XXXX then informed me that I was ineligible for the XXXX payment plan not because I had " private loans '' but because I made too much money with my combined XXXX. I was devastated by all of this. I did not see how I could stay in the Standard Payment Plan, which I could not afford. I knew AES was incorrect to state that I had private loans. I also learned from my research that I had other options other than the Standard Payment Plan regardless of my combined XXXX. AES had been managing my account for nearly 10 years XX/XX/XXXX to XX/XX/XXXX. AES should have known what I was eligible for. Because AES denied my access to XXXX in XXXX, I panicked because of exorbitant interest capitalization that was occuring on my XXXX loans, capitalization that I now question whether it was legal or not. Because I felt like I did not have any other payment options than the Standard Payment Plan that I had been in for more than 30 years, I would have to continue to forbear and rack up interest. I had other payment plan options but AES wrongfully denied me access to the other payment options. Because of the malfeasance of AES and their inability to correctly service my account and avail me the opportunity of a different payment plan, which I had a legal right to, I decided to consolidate with the Dept of XXXX FedLoan servicing to take advantage of the Cares Act. What is purely insane about all of this, is that this would not be my first Direct Loan Consolidation with these same exact loans. I had already done this same Direct Consolidation back on XX/XX/XXXX with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ACS ) which closed their operation in XXXX. I am perplexed how my FFEL Loans could be consolidated to Direct Consolidation Loans and then in less than 2 months on XX/XX/XXXX my Direct Consolidation Loans with the Dept of Ed and servicer XXXX were turned back into XXXX consolidated loans serviced by ASCENDIUM EDUCATION SOLUTIONS , INC with unknown entity Loan Contact Type listed simplay as : Current Guaranty Agency. This seems illegal to me but how do you hold the Federal government and or Servicers that are hired by the federal government accountable for malfeasance? After finding out the above information regarding the two quick but very different consolidations of my loans, I thought to myself, its like my loans were being washed by the Dept of Ed and laundered/auctioned out to the highest bidder unbeknownst to me. I wonder how many other borrowers had this happen to them unknowingly. I found this information out after realizing I could research the history of my loans on the XXXX website. This is a separate complaint that I have addressed in another CFPB complaint. Complaint Number XXXX. Date filed XX/XX/XXXX. In XXXX and XXXX, I hit a financial low as my work load was decreased and so was my paycheck amount. on XX/XX/XXXX, I applied for Student loan XXXX XXXXXXXX but was denied based on the paystub I had submitted. During these years I definitely should have been steered towards an XXXX payment program which I would have been eligible for. The clinic where I work was bought out and I was unemployed. That occurred in XX/XX/XXXX. In XX/XX/XXXX, I had a family emergency which would require me to be a primary caregiver for a few months. On XX/XX/XXXX AES denied a student XXXX XXXX XXXX XXXX because they said they were unable to determine my monthly gross income. I faxed AES the Mandatory Forbearance request Student Loan Debt Burden form they requested with my stated income but they still denied my request. I stated on that form my monthly income of {$2000.00} and I also included in the fax a copy of my paystub. Yet this was not enough information for them. It was obvious to me that I was eligible but not to them. In XXXX, I called AES and inquired about the XXXX payment plan. I was told by an agent at that time to lie and state that I didn't have access to my spouse 's XXXX. I never followed through with applying because the agent told me to lie in order to get the lower monthly payment under the IDR payment plan. I believe the conversation was recorded. Based on my handwritten notes of the conversation from that day, I spoke with XXXX on XX/XX/XXXX. She told me that to be eligible for the XXXX I would need to state no access to my spouse 's income to get the lower monthly payment. ( see hand written notes ) Basically, I believe I have been scammed repeatedly by XXXX XXXX and AES with multiple forbearances/deferments when I could have been in an XXXX payment plan years ago. I could have had an adjustable monthly payment that would have accurately reflected my yearly financial income. But instead, I racked up thousands on interest capitalization from AESs repeated steering of me into multiple forbearances and deferments when my monthly payment could have been adjusted to meet my monthly XXXX. I feel like this is negligence on their part, that they did not service my loans properly and in accordance with the law AND that they did not have my best interest at heart but their own interest. Lastly, I believe that my account has been so mismanaged over the years that the XXXX subsidized and XXXX unsubsidized loans have been treated like private loans and thus incurred wrongfully applied interest capitalizations. Also, interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!
Company Response:
State: OR
Zip: 97217
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-25
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XXXX/XXXX/21, I submitted a complete application for the limited waiver Public Service Loan Forgiveness program. By my count, I have 120 qualifying payments under the limited waiver program. On XX/XX/21, I received a letter stating that my loans will be transferred to a different servicer on XX/XX/21. My employment has not been certified. The letter made no assurance that my application for PSLF would be unaffected by this transfer, or that the application would be communicated to the new servicer. Given that Fedloan servicing is the SOLE servicer of the PSLF program, this transfer is gravely concerning. It appears likely to either re-set the processing of my application with a servicer ill-prepared to certify my employment or process it, or to significantly delay the timely processing of my PSLF application. The letter made no assurance that the new servicer would even be capable of processing my PSLF application. Given that Fedloan servicing has extended its contract to XXXX XXXX, there is no longer a pressing need to transfer my loan and doing so would harm the forgiveness I am entitled to under the program. I have contacted the Department of Education with a complaint to this effect and will continue to follow up with them also. I have emailed Fedloan Services customer service, but am unlikely to get a timely response due to the Holiday. I had to retype the letter several times, as I was logged out of their system without notice, only to find my draft deleted when I logged back in. There were no service representatives available due to the Holiday, so email was the only option. It seems these notices were timed just as XXXX started, so that customers would not notice the transfer letter, and have only limited time to complain before the transfers.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2021-11-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am XXXX XXXX and I am submitting this complaint myself and there is no third party involved. The XXXX XXXX shows derogatory information on my credit report in violation of Federal Law. They failed to comply with air Credit Reporting Act, 15 USC sections 1681i within the time set forth by law and continued reporting of unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2021-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Dear Sir/Ma'am, 1. FEDLOAN Account Number:XXXX**** Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX, XX/XX/XXXX as wells XXXX days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX Iowa XXXX
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2021-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XXXX. FED LOAN SERV Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I immediately disputed this information with FED LOAN SERV and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX Iowa XXXX
Company Response:
State: CA
Zip: 94591
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: i submitted a fax request for a good will removal of late payments on XX/XX/2022. i submitted with my documentation that i was in the middle of an XXXX relationship and i provided court papers to prove this. no one ever reached back from this company with results. this was sent to the fax number listed on their credit dispute XXXX. no one ever contacted me back. i am requesting these late payments be removed.
Company Response:
State: NC
Zip: 281XX
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A