Date Received: 2021-03-11
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted your employer
Consumer Complaint: credit card company illegally sold debit too collector but more than once so two collectors are calling and calling family
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33033
Submitted Via: Web
Date Sent: 2021-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My identity has been compromised by somebody I do not know. Please feel free to contact me if you have any questions or concerns.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2021-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-11
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: The vehicle was declared a total loss by USAA insurance and the insurance policy had gap coverage. The loan was thru USAA 's banking branch. They came up with an arbitrary figure of {$71.00} that was still owed on the vehicle. I disputed this multiple times due to the coverage I had on my auto. I did not pay the {$71.00} because it should not have been there with the coverage I had the loan should have been paid in full.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2021-03-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-11
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XX/XX/XXXX USAA sent me a 1099-C form canceling my debt to them they sent this form to a 100 % XXXX veteran who does not pay taxes a form in which showed up in my mailbox only 3 weeks before i recieved my back pay form the VA for the decision that was made on my XXXX status at the time i had no real knowledge of what the form meant but as i read the fine print it stated i received the form because the debt was cancelled and or forgiven by the creditor if USAA would have given me more time or instead sent me a charge-off notice like the one i receive from XXXX i could have paid the debt off in full because i knew i was about to have the funds available to do so for the first time money i didnt necessarily have in previous years due to me fighting for the correct XXXX rating from the VA something that took me 9 years to fight for after i got the 1099-C Form i thought it was a blessing that i was being forgiven for this debt that incurred due to my car being repoed XX/XX/XXXX but that was not the case as it turns out USAA was telling the credit bureau that it was a charge-off in an attempt to destroy my credit behind my back something i just discovered XX/XX/XXXX 3 plus years later. had i been giving the proper knowledge of this debt back in XX/XX/XXXX i could have payed it off in full that XXXX and i could have paid it in full also that following XXXX when i received my back pay from social security. Im righting this complaint because after purposely misleading me and ruining my credit behind my back they are now asking me to pay a debt that was " canceled " due to the 1099-C form and yes there is a precedent for this kind of issue as it did play out in a kentucky court room but under different circumstances. Its not fair and should be illegal for a bank to do this to anyone no matter if its personal or not i received 40 times a charge-off mark on my credit report keeping me from using my VA loan, getting a credit card, personal loan, and i also receive 18 % interest rates on anything i do get and i didnt know why until now. i found out about this incident through XXXX when i checked XXXX XXXX XXXXt did not show this information all it listed was repossession and a balance of XXXX dollars something i did inquire about last year and all i got from a USAA representative was " I dont know '' as of now if i have to pay the debt i will do so once the notice get to me later this month but i would like to know is there anything that can be done about the history created on my credit report? when companies do inquiries they will see the 40 charge off and deny me i did not serve my country to be XXXX by it from a bank that gave me a poor car loan to began with on a used car something i regret and for the record had i not been fighting for the correct XXXX designation i would have never missed any payment or send them half of one in the form of a money order!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23666
Submitted Via: Web
Date Sent: 2021-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Ussa Bank has been holding funds in our account for over 5 mnts. Someone scammed my son and deposited a check that the account was closed. We talk to Ussa stated that my son got scammed and that there were no more pending deposits. they then stated that they would old money in the account in the amount of XXXX until they can ensure that no more transactions need to be covered. It has been well over 5 mnt with not other transaction in or out of the account and they will not release the money and close the account out. I have talked to them many times they would not let me speak to the review department. and they will not let me know when the money will be released. they stated they do not know and can not tell when my money will be released. Account Number XXXX Name on account XXXX XXXX and XXXX XXXX
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2021-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: my credit card account with USAA XXXX XXXX as 30 days pass due, which is inaccurate. Date : XX/XX/XXXX my auto loan account with USAA XXXX XXXX as 30 days pass due, which is inaccurate. Date : XX/XX/XXXX 2019
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2021-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: my auto loan account with USAA credit union has been reported as 30 days pass due, which is inaccurate. Date : XX/XX/2019 XX/XX/2019
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2021-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Upon checking my credit report, I notice an account from USAA SVG BK that I believe is not being reported correctly on my credit report. On XX/XX/2020, I sent them a certified letter informing them that they were reporting inaccurate information on my credit report and requested that they provide me with the information that they used to verify the accuracy of my account. After not hearing from them for more than 45 days, I sent another certified letter on XX/XX/2020, again requesting that they provide me with the information they were using to prove the accuracy of my account. I also sent certified letters along with my Identity Theft Report to the three credit bureaus on XXXX XXXX and XX/XX/2020 asking them to verify or remove the negative report on my credit report that USAA SVG BK were reporting. So far, I have not gotten a response from them either. As you can see, I have been dealing with this situation for several months with no success, so I am writing to you to help me with this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30016
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A duplicate payment was sent to my Mortgage company. My request for my money to be returned was met after escalation with promises of a call from the Dispute Dept and an Issue Resolution Manager. I got NO calls. I have called them 3 more times. They still have not returned my funds or responded in any way. The money was taken on XX/XX/2021. I got a low balance notification the next morning. XX/XX/XXXX-Called, given 7-10 day response, refused that resolution, escalation resulted in commitments that the Dispute Department would call me by the next morning and a manager would also call me the next day. XXXXCalled Credit card to get remaining points moved to make payment ; the mobile app had moved the first {$500.00} in points before telling me that it would take 2 days to show up in my account. Representative committed that the CC payment would process and show on time. XXXXChecked accounts : -No {$1200.00} returned - {$500.00} CC Points gone from card, still not in bank account, Car payment shows paid on the XXXX side and on Bill Pay , not on bank account ... ... CC shows paid but Those points are still on the CC/did not come from bank account????? -USAA car insurance autopayment coming this week. -Called insurance group asking to drop autopay. Person spent 15 min reviewing this issue and never accomplished anything but dropping my autopay. To support my statement that I in no way requested a second payment I will share that I did not need to pay my mortgage this month, it was a mistake. My original forbearance ended in XXXX with payment in XXXX. I set the payment out to XXXX months ago. If I had gone in to do anything with this bill it would have been to cancel the XXXX payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 657XX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I set Up autopay with my debit, for some reason USAA stopped the payment. This caused a {$190.00} late fee from my apartments. Upon talking to customer service rep, she couldnt tell me why it was stopped. She also said they wont cover the late fee.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A