Date Received: 2020-11-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In XX/XX/XXXX, applied for a refinance loan with Suntrust ( now Truist ) for my condominium that I bought last year XXXX XXXX ). The existing loan on the condo that I was trying to refinance was also with Suntrust ( now Truist ). My refinance was approved by Suntrust and the rate was locked on XXXX XXXX. Suntrust said they required to do my credit check and they needed to get my condo questionnaire to continue the application process, so they charged me {$400.00} for these tasks and completed those steps. I agreed for them to get condo questionnaire again, even though I had taken the existing loan from them on the same property just a year back. They had gotten the Condo questionnaire then too. I agreed because they said these were their requirements. However, Suntrust did not make any good progress on my loan application for an extremely long time after locking my rate and charging me {$400.00}. Till almost the end of XXXX they kept delaying the process through no fault of mine. I sent them many emails asking for updates. Reasons that were given for the delay were : " Our underwriters are beyond full right now as we have never had as many loans in the system. '' " Were definitely backed up with underwriters prioritizing the purchases instead of refinances. ", etc. Basically, they delayed my loan to do what is convenient for their business ( no fault of mine ). In spite of repeated emails and requests for updates, there was no end in sight to complete my loan. I was not given any deadline date by which they were aiming to finish the process. During this period, I had to obviously continue making my old mortgage payments at higher ( old ) interest rate. These old mortgage payments went to Suntrust because they had given me the original loan too. So, basically, they charged me {$400.00} for their requirements, and I had to continue making higher interest rate payments. They charged me the money and weren't able to make progress. It is extremely unfair to make me wait forever and expect that I will be okay with them taking my money and just keep making old, higher interest mortgage payments to them, when I could go with other lenders. It caused me financial loss to keep waiting for them. They essentially locked me by taking my money. I finally decided to go with another lender because I could not wait forever ... I had to close my process with Suntrust around the end of XXXX. I informed the same to Suntrust and asked them to return the money that they had charged, because they did not complete my loan process in a timely manner. If they were not going to complete my loan process soon, they should have never charged me. They are refusing to return me the money. I requested them to return the money through phone calls and emails.. I have wasted an extremely long time on ensuring that a big bank doesn't take a common person like me for a ride and just wastes my time and money without any consequence, They should not only refund me the {$400.00} that they charged on my credit card, but pay me for the time wasted in numerous emails, phone call and all the other efforts I am having to make to ensure the right thing is done here. In addition, they should pay for the financial losses caused due to making higher interest payments on the old loan while I kept waiting on the undue delay from them. I was waiting for my refinance with the new lender to complete and my escrow amounts from Suntrust to come through before I lodged the complaint. I did not want any problems from them in that process. Thus, I am lodging this complain now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22031
Submitted Via: Web
Date Sent: 2020-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX I got a alert on my XXXX XXXX account stating that I lost points due to a hard inquiry by a company I never heard of called ligthstream. I have sent an email to their customer service explaining that I did not authorize any hard inquiries and that I never even heard of this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX add a hard inquiry on my credit report per XXXX. On XX/XX/XXXX, XXXX XXXX XXXX add a hard inquiry on my credit report per XXXX. On XX/XX/XXXX, SUNTRUST XXXX XXXX XXXX add a hard inquiry on my credit report per XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55408
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-25
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: BB & T HM IMP DEALERS S ACCOUNT # : ; XXXX DATE OPENED : XXXX I HAVE NO KNOWLEDGE OF THIS ACCOUNT. I have requested original documentation from this company. I have sent over several letter asking for this account to be erased and removed. I have asked for a email to be sent stating that this account will be removed and I haven't received a email. This account is old and I have aske for Original Signed Copies for this account to verify that this account belong to me. They have not provided me with any information on this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21206
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX I noticed a hold on my account for {$1800.00} I contacted XXXX SUNTRUST asking why was this taken out of my account. I was informed it was due to a returned check on my daughters account. I informed them that she was not on my account why are you debiting my account for her debt on a different account. I informed them that account was opened SIX years ago when she was a minor. She is now XXXX and they should contact her to collect the amount owed as they always had done. Fast forward to XX/XX/XXXX. My account was again debited this time for {$1700.00} I contacted XXXX SUNTRUST again asking why was there a hold on my account again. I was told it was for my daughters closed account. I informed them I would be filing a formal complaint because you are taking money I don't even owe you this is not my debt. They then placed another hold on my account for another {$1700.00} on XX/XX/XXXX. XX/XX/XXXX I went to the SUNTRUST branch bank located at XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX and spoke to the bank manger Mr. XX/XX/XXXX. He contacted the Recovery Team they released the third hold just to turn around an place another hold on my account today for {$470.00}. At this point my account has had been debited {$5900.00} for an account and a check I had absolutely NOTHING to do with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20745
Submitted Via: Web
Date Sent: 2020-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Last month, XX/XX/XXXX, my account showed {$350.00}, but it should have showedcat least {$900.00} or close to that amount, when I went to buy furniture it showed {$250.00} just about all year I have kept over {$1000.00} in my account once I received the stimulus paymdnt of {$1200.00}, XXXX was when innoticed the first discrepancy. I contacted the manager but I have not received a call back, then I called the fraud line. I have my checkdeposited monthly bb & t Bank, also I applied for the Covin Loan but???
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40505
Submitted Via: Web
Date Sent: 2020-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Repeated attempts to get a refinance or loan modification have resulted only in a heightened level of anxiety for my family. This company, Suntrust XXXX Truist has the same pattern : I request Help They Call me at work and threaten me I get no help I even went to the police to get the calls to stop. Every time I request to get a loan refinance or modification, they send me to a third party company that more often then not attempts to sell me some product. The only product I want is called " Save Your House '', and that should be free.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 497XX
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Someone opened a checking account under my name at SunTrust Bank. XXXX XXXX XXXX XXXX, TN XXXX i called Suntrust and they wanted my social security number over the phone and i would not give it to them I am still receiving information about my account in the mail. I live in Massachusetts and there is no SunTrust branches here. I also received notification of enrolling in Overdraft protection, which i did not apply for either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02050
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My mother opened an account for me with a XXXX XXXX XXXX branch in XXXX in 1975. I found the XXXX XXXX after she died but I can not get any information on what happened to the funds in the account. It was @ {$4500.00}. XXXX XXXX was bought by BB & T. BB & T told me they do not have the account. I tried PA unclaimed property as well as FDIC.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: for the past 8 or 10 months Suntrust bank has either mismanaged my payments made by phone or can not give me a clear understanding of the interest charges on the loan. I complained to the NC banking commission about all of the issues but it seems they only refer it back to the bank to call or send me documents- not what I would expect from a regulatory agency. The latest phone call in response to my complaint came two days ago from this phone number XXXX XXXX. A female called to let me know she is sending a letter in response to my complaint, and when I pressed her to give me details about the letter she couldn't answer- another sign of a bunch of incompetent people posing as bank officials withouth having a clue what they're doing and certainly not serving their customers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A