Date Received: 2020-12-31
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: THIS IS THE 3RD TIME I HAVE HAD TO FILE THIS COMPLAINT. I WAS IN OHIO I SEEN THAT SOMEONE HAS ACCESS MY PERSONAL CREDIT FILES AND I HAD LOST MY ID A WHILE AGO. I WANT TO PROTECT MY CREDIT FILE AS MUCH AS I CAN. SOMEONE IN XXXX OH HAS BEEN USING MY NAME A SS CARD NUMBER TO APPLY I REQUESTED SEVERAL LEGAL DOCUMENTS AND HAVE NOT RECEIVED ANYTHING FROM REGIONAL ACCEPTANCE RECOVERY. I AM A VICTIM OF FRAUD. I PULLED MY CREDIT REPORT AND FOUND SEVERAL ACCOUNTS ON MY REPORT THAT DO NOT BELONG TO ME. THE AC-COUNTS LISTED BELOW DO NOT BELONG TO ME : REGIONAL ACCEPTANCE RECOVERY XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28562
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I contacted regional acceptance on XXXX/XXXX/2020 and I told them I will hire an attorney to take over my case ... and now they want communicate with me ... they said since Im going to hire a attorney the cant no longer talk to me. The rep ask me so you hiring an attorney and I said yes! I am XXXX because Im accused of a debt that I didnt do how could they give a person a auto loan that was making 15 hours a week Logged on my work history I have never made over 40 hrs with XXXX in XXXX XXXX nc this is fraud!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Suntrust decided not to do business with me after months of opening the account then closed the account without any real reason. In doing so they have are holding a cleared check in the amount of XXXX ( # XXXX ). They claim that I now have to recall a cleared check and that I have to go after a customer that the funds were already taken from his account to get my money back. This is absurd. I have almost lost my apt , warehouse, phones, and an employee because of this mess. I have called SunTrust 20 times with the same results and no clear reason they closed my account. They sent a check for XXXX dollar but refuse to send the {$4300.00}. I'm at a loss and this has really put me in a bind financially and this bank could care less. Customer service is a mess, never again will I use a Suntrust bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34203
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: I applied for a loan under my business name with the dealer. The application I completed was a business application through Suntrust Bank. I signed the application as a guarantor for the loan. I later found out that Suntrust bank put me as a cosigner and not a guarantor and the debt now show up on my personal credit report. I didn't apply for a consumer car loan, I applied for a business car loan. Suntrust Bank misrepresented the loan product and my credit has been impacted because of it. After speaking with several different departments, Suntrust said this is their standard practice. It's not legal to misrepresent their products to secure a new bank client.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33705
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit reports. Im requested the verification of the inquiries and the method of verification. On XX/XX/2019, XXXX XX/XX/XXXX - XXXX and REGIONAL ACCEPTANCE CORP add a hard inquiries on my credit reports. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: he ability to recover from a scam. As a account to prevent further charges. victim of identity theft. I believe I owe what they say I owe. Dealing with harassing debt collection calls. The debt has been paid ; The debt collector disputing the debt. Harassing and pressure to convince tactics to frighten me. The debt collector dispute the information. Disputing errors but they refuses to give validation accept for copied refurbished information they copied from somewhere. Debt was sold to other collection agency, I am being abusive Debt I do not owe the debt ; and harassing tactics to frighten me. This morning I found a XXXX XXXX Court documents on the ground near the mail box. Full of Forged signatures i never signed and that I filed on the docket without signatures but now they have signatures on them that look like my signature. Personal information being used by them to create Debt. Tormented by debt collection not authorized by a contract between the debt collector abuse scam : Creditor transfer a debt to a debt collector to other Debt Collectors. Over fours and a month now cases in court for over a month in the court, repeatedly using a telephone to annoy by cell phone calls and constantly filing court cases. XX/XX/XXXX2020 XXXX XXXX, Police Department Address : XXXX XXXX Police Department is located at XXXX XXXX XXXX, Room XXXX, XXXX XXXX, XXXX FL. The XXXX of Police of the department is XXXX XXXX. The XXXX XXXX Police Department phone number is XXXX XXXX XXXX. I am reporting Debt collectors criminal charges using my Identity to create old expired accounts. A week ago, I received about 500 pages document with some of my personal information. Many different numbers Many different account numbers of which i never had. A not stating i requested this duplicated of my history back account, in which I didn't. This is almost fourteen years now. I use Money most of the time or dont shop. I feel they are using my Identity at will. Create new accounts with new activity information. Identity Theft, and Wire Mortgage Fraud forging signatures that looks like mine but I never signed these documents, they are changing filed documents to suit their purpose on line, wire somehow. Robo signing Theyre Changing the Records and forging signature on in the XXXX XXXX XXXX Court Some Company called Unknown Company XXXX XXXX XXXX XXXX, ( XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. I am being terriorized by phone calls and the XXXX XXXX. Theyre attempting to steal my property. Listed as Harassments calls. Recently experienced, the Debt collectors and The neighborhood criminals that the City of XXXX XXXX, XXXX Used to build illegal Houses. The XXXX of XXXX, Fla. Stealing our propertys from probate by My mother XXXX XXXX XXXX, XXXX for Deed property like houses, money and land after it was recorded in the probate. Recorded wills Covenants, privately owned property, three houses building structure on privately owned property all money and seven Lots, three Houses property in the estate. Probate deed was recorded property owners, estate will property inventory of all of decedent 's probate property. including real property, stocks, bonds, business interests, among other assets, was taken theirs and proving their right to an inheritance rights protected by Article XXXX, Section 3, 4, and 5 of the Florida Constitution ), s. In some estates. Adjacent property the tax certificate along with interest and costs. ( Fla. Stat. 197.472 ). Private Property Rights and detailed in the body of recorded legal documents where the property is located places the document in the public records Legal ownership of a property and the rights that come with it. Related to ownership of the property Lot XXXX, XXXX XXXX lot XXXX, lot XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX. Address was XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX. XXXX Deed related to presence of a will, ownership of the property sought to protect the Constitution prohibit governmental deprivations of life, liberty, or property, without due process of law. the XXXX Amendment due process clause. legal title Complaint, homestead XXXX XXXX XXXX all of XXXX XXXX, XXXX XXXX, involving inheritance, ownership of real property. one must start with the Fifth Amendments Due Process Clause ; Inventory of Estate may be filed with the Court. through the formal process of probate, adverse possession claims of Everything the decedent legal owner of the property owned outright on. Owned by the decedent by ancestor, XXXX XXXX ARTICLE 4.9 building codes, property line Preserving trees, off sets property line branches overhang or roots. reimburse the purchaser the amount paid at the sale, or pay the taxes owed, plus interest within a specific time frame called a " redemption period, '' which is generally between one to three years. unauthorized taking or use of another person 's property. Needed to regard Heirs of the property and to clear land All persons born or naturalized in the United States, and subject to the jurisdiction thereof, are citizens of the United States and of the State wherein they reside. No State shall make or enforce any law which shall abridge the privileges or immunities of citizens of the United States ; nor shall any State deprive any person of life, liberty, or property, without due process of law ; nor deny to any person within its jurisdiction the equal protection of the laws. Second generation I feel like they are coming after us. They stole all the property and money. Now they want whats left. Recently all the trees were dug up out of my Yard, and our lot next to me. Our property is listed under unlimited XXXX XXXX XXXX XXXX XXXX XXXX at the appraisal office and recorded XX/XX/XXXX under name. XXXX XXXX XXXX XXXX XXXX XXXX XXXX whose address is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX FL XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX has been set up XX/XX/XXXX in state FL. The current status of the business is Active. The XXXX XXXX XXXX XXXXXXXX XXXX principal address is XXXX XXXX XXXX, XXXX XXXX, XXXX. Meanwhile you can send your letters to XXXX XXXX XXXX, XXXX XXXX, FL, XXXX. The company`s registered agent is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL, XXXX. The company`s management are XXXX - XXXX XXXX XXXX XXXX Preparing to be building No with surveys and or permits remove and cut down the trees off our lot. surveyor to mark out the lines. property boundaries XXXX XXXX lot sizes. required distance in which a building must be away from the property line. and removed trees out of a building area. The authorities usually have a required distance in which a building must be away from the property line. Setbacks are the county administered amount of space that must be undeveloped between a property line and a property and yard. Building illegal houses XXXX x XXXX lot. property line, ( within 1 or 2 ft. XXXX XXXX XXXX property for building code XXXX x XXXX feet. XXXX x XXXX required and is already removing illegal tress from out estate. Two weeks ago, XXXX XXXX and The City Development Dept. Cleared off all the XXXX XXXX from my property and adjacent lot XXXX cleared off the entire lot of trees three feet alongside my property line alone the distance of approximately 70 feet in length. My yard look hotter with the trees I had become accustom to them for shade. They were all illegally removed. Like most of the houses in the XXXX XXXX XXXX are illegally built being the footage in XXXX XXXX sf. XX/XX/XXXX XXXX XXXX, Police Department Address : XXXX XXXX Police Department is located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX FL. The Chief of Police of the department is XXXX XXXX. The XXXX XXXX Police Department phone number is XXXX ) XXXX Report # P. XXXX XXXX XXXX and XXXX XXXX. XXXX XXXX mother historical deeds : This action means a threat! Reserve right to our own property not be stolen by the City of XXXX XXXX for Sales and profit. Property-Acquisition-and-transfer-of-property-interests socialized with Real Estate Agents and their greed are improperly discriminatingly against the property owners in the XXXX XXXX XXXX. Property From probate, and crimes relating to theft or destruction of her money and property. My mother Real estate, everyone neighborhood who worked for the city dept. that live in XXXX XXXX knew she was wealthy. Variance from Article 4 Appears unsafe for grey areas of XXXX XXXX. XXXX XXXX XXXX disclose this fact. Advertising our Land on XXXX. Predisposes us to the void of A person 's private property rights. Honor her Last wishes expressed in probate her residential land owned Property used for her family for family Houses or Businesses for her family Community structures development on her Lands. traditional house foundation and not criminals on her property. offenses of Crimes properties. Building Department illegal construction hire the Criminal and drug dealer who are my neighbors. Permit to a construction house thats not up to code. To so the work Needed construction Work. I feel when information other Will was recorded, before death cause them to attack my mom. XXXX XXXX are after, disclose this fact, her heirs, who inherited assets to for profit. Property law - Property law - Acquisition and transfer of property interests : Many people to live in our neighborhood know her just as they know me. The City of XXXX XXXX using criminals building. No building codes or required permits bylaws on our land. appears unsafe our land they are after, and Disruptive destroying our beautiful property building illegal houses all the work is still illegal. Under the regardless of acreage size, from street to street No Code Requirements and without proper inspection. I have been experiencing Identity, harassing phones calls, and trees removed out of our adjacent property and out of my yard I felt this was intimidation! They improperly build my XXXX now are targeting me with the Wire fraud tastics. Our Ownership I feel we after Deed Covenants recorded, " Code of Ordinances City of XXXX XXXX XXXX heir or as joint heir with other relatives county records. Murdered unpermitted acquire full ownership rights in the decedent ... destroying after she put her Will in the public probate. Originally, taken from Probate by Lot Clearance, they never clear lots or sweet the roads in XXXX XXXX. List our land for sale. We have been Targeted for this property. Considered XXXX XXXX subdivision XXXX XXXX XXXX heir or as Joint Heir with Other Relatives was considered XXXXommunity county regarding its location at a county and Considered County property. American XXXX people Homeowners live in this area of XXXX XXXX, Florida. I know 30 years ago XXXX XXXX XXXX was much better. Removed by the County to the City of XXXX XXXX in 30 years ago XXXX XXXX XXXX was much better. We don't want to lose this initiative in our community, and have it gone someplace else Owned by the decedent by ancestor, inherited privately owned property, building which did belong to the City of XXXX XXXX structure on privately owned property XXXX XXXX Children. Heirs of proper and the missing money all money and seven Lots, three Houses property in the estate. Probate deed was recorded property owners, estate will property inventory of all of decedent 's probate property. including real property, stocks, bonds, business interests, among other assets, was taken theirs and proving their right to an inheritance rights protected by Article 1, Section 3, 4, and 5 of the Florida Constitution ), s. In some estates. Adjacent property the tax certificate along with interest and costs. ( Fla. Stat. 197.472 ). Private Property Rights and detailed in the body of recorded legal documents placed document recorded the Legal ownership of a property and the rights that come with it. PROPERTY LOCATION : XXXX XXXX XXXX XXXX XXXX, property Related Last Testament Will and Testaments Rights, records showed, that the land Heir property ownership of the property as follows : Lot XXXX, XXXX XXXX lot XXXX, lot XXXX, XXXX, someone build house on our land lot XXXX, XXXX, XXXX, XXXX XXXX XXXX, Fla. Home three Houses Address was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , and XXXX XXXX XXXX. XXXX Deed related to presence of a will, ownership of the property sought to protect the Constitution prohibit governmental deprivations of life, liberty, or property, without due process of law. the 14th Amendment due process clause. legal title Complaint, homestead XXXX XXXX XXXX all of XXXX XXXX, XXXX XXXX, involving inheritance, ownership of real property. one must start with the Fifth Amendments Due Process Clause ; Inventory of Estate may be filed with the Court. through the formal process of probate, adverse possession claims of Everything the decedent legal owner of the property owned outright on. XXXX XXXX ARTICLE 4.9 building codes, property line Preserving trees, off sets property line branches overhang or roots. Mortgage Wire Fraud, and their business phones call and repeadly harass people. was attempted on our property XXXX XXXX legal owner records lot XXXX and the City of XXXX XXXX hire criminal past unknown false attempt to foreclose on my House since an illegal commencement on out property lot XXXX, Since that happened I am constantly getting harassing calls and a fraud attempt on my homestead property lot XXXX. We own the property, but I had to claim it in action. false land deed, unauthorized taking or use of another person 's property. Needed to regard Heirs of the property and to clear land, all persons born or naturalized in the United States, and subject to the jurisdiction thereof, are citizens of the United States and of the XXXX wherein they reside. No XXXX shall make or enforce any law which shall abridge the privileges or immunities of citizens of the United States ; nor shall any State deprive any person of life, liberty, or property, without due process of law ; nor deny to any person within its jurisdiction the equal protection of the laws. Second generation I feel like they are coming after us. Endanger Life buildings Unpermitted houses without license for the XXXX Community. They stole all the property and money. Now they want whats left. Recently all the trees were dug up out of my Yard, and our lot next to me. Done improperly, no building permits were pulled Our property is listed like Guinee pigs under unlimited Construction XXXX XXXX XXXX XXXX XXXX at the appraisal office and recorded XX/XX/XXXX under name. it exposes us to criminals for Property Crimes and people who uses the criminal investors XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX whose address is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX FL XXXX, Properties Auctioned laws are acquired, lots, acreage, rural lots, and more on XXXX. XXXX XXXX XXXX connected by the City of XXXX XXXX. Our property the City of XXXX XXXX is Residential Real Estate for sale stealing in a since Find XXXX XXXX, FL land for sale, detailed real estate connected to them for the Homes they are building for profit. XXXX XXXX XXXX XXXX is Connected XXXX XXXX of XXXX XXXX XXXX XXXX LLC. Their illegal construction crew activity, whos some of their crew and are my Neighbors in XXXX XXXX XXXX. Criminal and crack XXXX history affiliated. Construction Called XXXX XXXX XXXX XXXX XXXX has been set up XX/XX/XXXX. I have received harassing phone calls. Unknown XXXX XXXX Foreclosure attempt. fraud foreclosure attempt. A person with an extensive criminal background. in state FL. The current status of the business is Active. The NO LIMITS HOME XXXX XXXX principal address is XXXX XXXX XXXX, XXXX XXXX, XXXX to XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX XXXX. The company`s registered agent is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL, XXXX. The company`s management are XXXX - XXXX XXXX XXXX XXXX Preparing to be building No with surveys and or permits remove and cut down the trees off our property. Without permits or a surveyor to mark out the lines property boundaries. property boundaries XXXX XXXX lot sizes. start building, required distance in which a construction crew building must be away from the property line. and removed trees out of a building area. The authorities usually have a required distance in which a building must be away from the property line. Setbacks are XXXX XXXX administered amount of space that must be undeveloped between a property line setback from XXXX feet to XXXX ; Zoning on the property is Multifamily Residential-12 ( MFR-12 ) and the future land use is Level XXXX Residential ... Building illegal houses deviations Dimensional Standards ) XXXX x XXXX lot. Zoning property and yard are property line, ( within 1 or 2 ft. ) XXXX XXXX property for building code XXXX x XXXX feet. XXXX x XXXX required and is already removing illegal tress from out estate. investors, variability is volatility, and volatility is a measure of risk. Fraud Schemes, attempting to claim my property of which I am the homeowners and victim of Equifax XXXX XXXX, Identity Theft and credit card fraud. I deny owing a Mortgage, I am the owner of property XXXX XXXX XXXX and I dispute any note and or Forced mortgage. it was not the legal agreement. I paid the contractor the amounts agreed. I am owed approximately over {$200.00} in loss damaged and property in this claim to repair improperly constructed home. In Claimed by Plaintiff. Forced mortgage agreement. I am objecting to how process was carried out by the plaintiff. lawsuit filed by the plaintiff. Answers as Follows : scam in which a hacker. Conspiracy using old account information to create new ones by wire fraud to hack into the Court record section and files. poses as Wire Transfer Fraud Mortgage wire fraud through wire mortgage fraud through the internet. scammer has filed a XX/XX/XXXX phishing scam impersonate an Unknown manipulate wire transfers creating something that looks like a Mortgage. I call it, wire fraud attempted to add their name to my property tax. Also filed an illegal tax deed owner property XXXX. This year on XX/XX/XXXX, an Unknown person tried to foreclose on my property. I never signed a Mortgage that I am the owner of and XXXX XXXX XXXX. Claiming Transfer Mortgage. My home was 3 bedrooms was built on an illegal XXXX XXXX lot. In the XXXX XXXX subdivision. Contractor received {$25000.00}. XXXX last payment back in {$2000.00}. I have the receipts. Illegal Foreclosure is a legal process. Legally The city Of XXXX XXXX real Estate use criminals to build without Licenses under the radar of regulations. These houses under sub code. value of the structure and overtaxed. Because the Blueprints say on my property that it is a single story but is two-story family dwelling. Building for XXXX XXXX : XXXX XXXX XXXX Zoning Districts. XXXX XXXX XXXX sf XXXX XXXX XXXX XXXX. Determine the degree to which the alteration as if XXXX XXXX XXXX Districts. Latest version. A. a Higher degree. But I am missing More Advertise them on the internet through XXXX by the development department of XXXX XXXX. I am being taxed for what my house is supposed to be but not on the actual structure. We should not be threatened because we have property and it should not steal by the city criminals activity. In XXXX Name. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: There was a transaction on XX/XX/XXXX with XXXX XXXX XXXX in the amount of {$1400.00}. There was a transaction on XX/XX/XXXX with XXXX XXXX XXXX in the amount of {$1400.00}. I submitted three claims with Suntrust regarding the issue XX/XX/XXXX, XX/XX/XXXX case numbers XXXX, XXXX and XXXX. Suntrust closed claims stating information was incorrect and the rep stated how should it be filed. Suntrust stated they haven't received documents and a rep stated to email documents to XXXX which I emailed on XX/XX/XXXX atbXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Opted into the Cares Act Forbearance because we have been affected by the coronavirus pandemic. Received approval and no payments are due until XX/XX/XXXX. However, I recently received a demand letter from SunTrust stating that I needed to arrange payments immediately to avoid foreclosure. I called the bank and spoke with a member of the Home Preservation Team, who told me that it was a " system glitch '' and I should " just disregard it. '' She also stated it would not happen again. However, three weeks ago, someone drove up in my yard and was snooping around my home and taking pictures while my blinds were open. They did not ring my doorbell. So I went to my front door after they left and found an envelope on my door asking me to call my " mortgage servicer. '' I ignored the letter because there was no need for SunTrust to send someone to my home, and I thought it was a scam. The following week I was in my foyer and my blinds were open, and someone was snooping around peeping into my home and taking pictures again. I was not dressed appropriately to go outside so, by the time I got dressed and went to investigate, the person had already left. My neighbor came over to ask us what was going on if we were selling the home because people are coming every other week to take pictures and leaving notices on the door. It was so embarrassing! Today, XX/XX/XXXX, a male approached my home taking pictures and snooping around. But he left before I could call the police. I was very concerned because these people have been coming here and leaving the same envelope with the same message and phone number ( " Please call your mortgage servicer at XXXX '' ) and taking pictures. Again, the same envelope was placed on my front door. I was very upset so I decided to call the number to let them know that they were harassing my family and they should cease and desist. To my dismay, I was actually connected to SunTrust. I could not believe it. I was waiting for hours without being connected so I decided to request a callback. At approximately XXXX I received a call back from a rude representative who was more interested in asserting that SunTrust can send investigators to my home to find out if I am living here. I asked him what was the reason and he would not tell me. I told him that there is no need for someone to be snooping around and invading my privacy, and there was no communication from SunTrust regarding these visits, but he was very argumentative and unprofessional. He further stated that if I don't call SunTrust frequently to verify that I am still living in my home, then SunTrust will continue to send investigators here. At this point, inappropriate photos of my XXXX child and myself may have been taken and in the possession of strangers. I am very concerned about this huge violation of our privacy by SunTrust. P.S the letters have no other information than the phone number and " call your mortgage servicer. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-28
Issue: Problem with customer service
Subissue:
Consumer Complaint: On XX/XX/2020 I went to the BB & T Branch located at XXXX XXXX XXXX, XXXX XXXX, SC XXXX. I was instructed by the coordinator at XXXX XXXX to make a deposit payment in the amount of {$4200.00} for an upcoming XXXX on XX/XX/2020. While trying to make the deposit into the account number that was given at the time, I was told by the teller that that particular account could not take deposits at the time. I had a personal check for part of the payment and then a cash, I was then told that because I didn't have an account there I was not able to make a cash deposit. So for the remainder I had to go to my bank which was XXXX XXXX and get a cashiers check in the amount of {$2800.00}. I still had problems when I got back so the branch manager XXXX XXXX called the owner of the account and told her that I was trying to commit fraud on her account so she then instructed her to close out that account ( which this was after I had already made the deposit into her account ) and get a new one, I had Seduction on the phone with me while I was there. so once payment was made the company kept saying I sent it to the wrong account which I sent it where they told me to. so not hearing back I called my bank to stop payment on the checks and was told I could only stop payment on the personal check and not the cashiers check. Now XXXX XXXX has my {$2800.00} and keeps saying that she never received it, which the branch manager said that she received the money into her account. Had it not been for XXXX XXXX being prejudice and pre judging the transaction, none of this would have happened. XXXX XXXX XXXX made her think I was a fraudster and I'm the one now without XXXX and money back. I feel that BB & T branch manager XXXX XXXX should talk to her so that she can return my money because she knows it was put into her account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We experienced loss of income and many other financial struggles in 2020. After three failed contracts on our primary residence, we finally have a short sale almost completed but are still waiting to hear back from Truist regarding a settlement negotiation for the home equity loan. The settlement amount is too high and we are struggling to obtain the funds being requested. We're getting no response and feel like Truist is pushing us into bankruptcy. They won't tell us what the terms are until we agree to the settlement number. They are not responding to offers or inquiries and we feel that we are being forced into a predatory loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21401
Submitted Via: Web
Date Sent: 2020-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A