Date Received: 2023-04-21
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/23 I called Synchrony bank in order to close my IRA CD with low interest rate, willing to accept early withdrawal penalty in order to open brand new Synchrony IRA CD with double the interest. I asked to move the balance from closed CD to this new CD. Representative advised me that it may take 5-7 business days. New IRA CD was opened right away that same day. Up to now Synchrony bank website lists it as Not Funded. I called back three times since then to get an update on closing old CD and transferring funds to the new CD. Representatives kept telling me that this is internal transfer and it should not take that long. They talked to their supervisor and assure me that they will expedite the closing and transferring process. As of XX/XX/23 it has been 20 business days and still nothing is complete. New CD practically lost one month of higher interest. I feel that I have absolutely no control over my retirement money. At this point I cant close my CD, I cant move my funds to a different financial institution even if I wanted too. It looks like Synchrony bank keeps my money hostage keeping them at low undesirable interest rate. Ive been their customer for longer than 10 years. I have done similar transactions at other banks, and the process was practically immediate. I cant find any explanation why this relatively simple process takes so long. I need outside help with resolving this issue, because I have exhausted my options. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Synchrony bank calls me 15-20 times A DAY even just one day after a payment is late, and continue to do so every single day until a payment is made. They have even left messages on my voicemail threatening to take legal action with a lawsuit if I, or my lawyer do not contact them and submit payment immediately. Its non stop harassment and its causing XXXX XXXX, and my phone does not stop ringing when Im trying to work. This is against debt collection law, and they need to be held accountable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59901
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: on XX/XX/22, my online XXXX account was hacked. XXXX transactions were made, for total amount of XXXX which I have not made any of these transactions. I called XXXX to close the account and I called PayPal ( synchrony bank ) and they opened XXXX claims for unauthorized transactions. later XXXX claims were closed in my favor because XXXX responded that I am not responsible for those XXXX transactions and the other XXXX claims were against my favor. I called synchrony bank and reopened the XXXX claims again because I am not responsible for any of those purchases. synchrony bank didn't accept the XXXX claims and closed them against my favor! and I called again and reopened them again. and back and forth till today they keep closing the claim against my favor and I am the victim of fraud transactions. XXXX account was hacked. please, I need your help to investigate on my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34120
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: To Whom It May Concern, I am writing to file a complaint regarding the way my credit card payments are being distributed between my Regular and Equal Pay/No Interest accounts with Lowes Synchrony Bank XXXX My assumption was that when a payment is made to my credit card, the store purchases are paid off first and the remaining amount is paid towards the Non-Interest amount. However, the bank has it set by default to distribute the payment evenly ( by percentage/or flat {$3.00} minimum? ) between the Regular, interest accruing account and promotional non-interest accruing account. I was not given an option to choose how my monthly payments are distributed. When I spoke to a representative about this issue, they stated that I would have to call and file a request to payoff the Regular balance, making XXXX not necessarily auto pay. This is an unreasonable solution, as it puts the burden on the customer to make sure that the payments are being distributed correctly. For instance, the account is split between Regular ( {$65.00} ), XXXX XXXX/No Interest ( {$2500.00} ), and XXXX XXXX/No Interest ( {$1100.00} ). I made an Automatic payment of {$120.00}. The payment deductions were as followed for Feb/March/Apr statement : Regular ( - {$3.00} ), Equal Pay/No Interest ( - {$83.00} ), Equal Pay/No Interest ( - {$39.00} ). There is a MINIMUM {$2.00} INTEREST CHARGE. If I weren't to catch of to how my payments were being distributed, this {$65.00} balance in reality would equate to {$100.00} ( {$64.00} purchase + {$44.00} accrued {$2.00} interest over 22 months ). ( $ XXXX {$3.00} per month ) = ceiling ( XXXX ) = 22 months. 22 months * {$2.00} INTEREST/MONTH = {$44.00} I believe that this practice is unfair and deceptive, as it prevents customers from paying off their high-interest debt first, and ultimately results in customers paying more interest charges over time. I request that Lowes Synchrony Bank change this practice immediately, and give customers the option to choose how their payments are distributed. Thank you for your attention to this matter. Please let me know if you need any additional information from me. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92532
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I keep unenrolling from electronic statements ; however, their systems reenroll me in electronic statements. I've contacted customer service for the card multiple times. I really want to use ebill through my bank and to do that I can't use estatements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XX/XX/2021 I created a XXXX account which someone gained access to unbeknownst to me they applied for Paypal credit. While attempts were made to pay the credit back at a point I was unable to continue payments and payments stopped. I was unaware of the credit sepugte process so I attempted to pay the debt. Once I was made aware I disputed with XXXX that it wasn't my debt despite it being in my name but the debt was never placed on its original owner ( Unaware of who gained access ). I've recently had an issue with someone gaining access to another on of my paypal account and while I attempted to cancel the account paypal has only allowed me the option to limit the access on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19120
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: PayPal Credit in coordination with Synchrony Bank recently submitted me to collections asserting that I never made payments on a purchase that I made on XX/XX/. Not only did I pay off this debt TWICE ( proof will be attached ), but both PayPal Credit and Synchrony Bank refused to allow me access to my online account to obtain the necessary information to prove that I did pay this debt, and now I've paid in twice to get it off my credit score. This has negatively affected me as I was attempting to obtain a loan, which I did not get, and I have spent HOURS ON THE PHONE ONLY TO BE RIDICULED BY THEIR EMPLOYEES AND GASLIGHTED. This caused me extremely emotional and financial distress. Not only do I want a refund of my money, but I also want my credit fixed. I am a single mother who works very hard and pays all of my bills on time. I do not get reported to credit agencies for delinquent payments as I generally set up autopay. Now my credit went down by XXXX points and I can not obtain a loan. This bank needs to be punished and they need to rectify my situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 502XX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I keep unenrolling from electronic statements ; however, their systems reenroll me in electronic statements. I've contacted customer service for the card multiple times. I really want to use ebill through my bank and to do that I can't use estatements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Synchrony Bank through its XXXX ( Chevron and Texaco ) approved a credit card account ending in XXXX in my name based upon a fraudulently submitted credit application and processed payments totaling {$11000.00} to XXXX XXXX XXXX XXXX XXXX DE, consisting of {$6000.00} on XX/XX/XXXX and {$5200.00} on XX/XX/XXXX ). Subsequently, Synchrony Bank charged off the amounts and sold the debt to XXXX XXXX XXXX, XXXX who claims that I owe them {$13000.00}. I received first written correspondence from XXXX XXXX XXXX in XX/XX/XXXX. I contacted them and disputed the claim on XX/XX/XXXX. Now I am receiving written correspondence informing me that the account is being transferred from their Disputes Department to their Litigation Department and that nobody has actually reviewed the account or conducted an investigation in connection with the fraud, as well as telephone calls. It is worth noting that the address Synchrony Bank used to approve the credit application and open the account is one that I have not lived at since XXXX and I sold that property in XXXX. On XX/XX/XXXX I contacted Synchrony Bank directly and opened a fraud complaint. I received a Synchrony Bank fraud investigation form and faxed the completed form back to Synchrony Bank on XX/XX/XXXX. Now I am waiting for Synchrony Bank Fraud Solutions Team to conduct their investigation which may take ninety ( 90 ) days. I have contacted XXXX, XXXX and XXXX and have informed them of this fraudulent account. I dispute having any accounts with Chevron, Texaco, XXXX and Synchrony Bank. Moreover, I never submitted any applications for credit with XXXX, XXXX, www.TechnoAdvantageCard.com and/or Synchrony Bank XXXX Furthermore, I have never received any communications from Chevron, Texaco, XXXX and/or Synchrony Bank XXXX XXXX have any credit approvals or debt outstanding. I have not received any physical credit cards from Chevron, Texaco, XXXX and/or Synchrony Bank XXXX XXXX I am not responsible for this debt. I question the credit approval, due diligence and underwriting practices at Synchrony Bank since they approved the credit application, opened the account and processed payments using an address that I have not lived at since XXXX and a property that I sold in XXXX. On XX/XX/XXXX I contacted Consumer Financial Protection Bureau ( CFPB ) and submitted a complaint against Synchrony Bank and XXXX XXXX XXXX, XXXX ( Complaint Number XXXX ) in connection with the credit card account number referenced above. On XX/XX/XXXX I received a request from CFPB asking me to name a single company in Complaint Number XXXX. On XX/XX/XXXX I named Synchrony Bank in Complaint Number XXXX. Also, on XX/XX/XXXX I am submitting this new complaint against XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. XXXX is not responsible for the shortcomings in the original credit approval, due diligence and underwriting and funding practices at Synchrony Bank, however XXXX has ignored my XXXX letters and persists in contacting me via telephone calls. The first letter is dated XX/XX/XXXX. The second letter is dated XX/XX/XXXX. I believe that XXXX must follow up directly with Synchrony Bank to resolve their interests in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was never late on the account listed above. Please provide me documentation showing proof of transactions showing I was ever late to support your inaccurate reporting on my account. If you can not supply this please delete this alleged late payments from my report. FCRA allows 30 days for this to be rectified
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72120
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A