Date Received: 2015-06-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Specialized Loan Servicing has led us to foreclosure. We had a short-term struggle and became behind on our mortgage ( 2 months ). We were offered a loan modification program and made trial payments for three months. We were approved but when receiving the modification documents the terms were out to 40 years, and only {$100.00} less, plus an unexplained cooked up amount of {$18000.00} due when property is sold. We own the property for 9 years. We are underwater with the property due to the economical down turn but it is our home and we wanted to stay here. The loan modification was not favorable to us since we would be well into over 100 years old when the mortgage may be paid off. So then they denied the modification and offered us a reinstatement if we send them thousands of dollars. We did! The following month we received a statement with only half of the amount what the mortgage was and no arrears showing, so we called and asked if this was correct, they said yes. So we sent that money requested on the statement also. We thought we were all set. The following month we got another statement now saying we were thousands of dollars in arrear and if we do n't pay they will foreclose. We had a letter from them saying that we were reinstated but they did not honor that. The trial payments, the thousands of dollars for reinstatement and the following month with the new payment was sent did not apply? There was some suspend account with money and was only applied after they cooked up more charges from legal fees etc and it was applied to that. The principal balance kept changing, the monthly amount due kept changing within a few months. A total disaster of paper trails. We feel that we were led into foreclosure and now are so far behind that we ca n't catch up. SLS does not want to work with us and we feel that we are being discriminated because of our age. They had reported our legal aid lawyers address on our credit report which to me looks bad. Creditors may think wrong of us having another address listed. Specialized Loan Servicing has unethical communication and mortgage loan practices, poor customer service, one time I was told to shut up after I corrected her that she was wrong. SLS empowers themselves to treat you and control you through intimidation. I have psychological trauma from those people and mistrust. Our sheriff sale is XXXX XXXX. Most people we have talked to say that Chapter XXXX is the only relief, however, that is not right because we do n't want to default on our credit cards or car loan since we have been handling it okay. There seems to be no help out there for people like us with loan modification nightmares. After the public notice of foreclosure, everything that came in the mail or telephone calls were a scam. It is a shame that there are no better regulations to stop these scams from happening and we feel that mortgage servicers like in our case can do whatever they want to the consumer to completely ruin them. SLS prolonged the modification process so that there was no way to catch up. Why ca n't the investors or banks be forced to oversee loans or loan modifications so servicers do n't run rampant. We have kept all applicable statement mistakes, receipts from the money we sent but it does n't seem to matter to anyone although they agreed that it did n't make any sense. WHERE IS THE REAL HONEST HELP WHEN NEEDED!!!!!!!!!
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2015-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Foreclosure occurred while a active loan modification was in effect. Specialized Loan Servicing LLC failed to comply with civil code XXXX. The California Homeowners bill of rights states:Restriction on dual track foreclosure: Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the foreclosure process is essentially paused until the complete application has been fully reviewed. And my modification was not fully reviewed at the time of the sale. The Homeowner Bill of Rights banned the dual-tracking of foreclosures. This means loan servicers must make a decision to grant or deny a XXXX lien loan modification application before starting or continuing the foreclosure process. Even if the lender denies the loan modification, it still cannot foreclose until any applicable appeals period has expired (this is generally XXXX days from the date of the written denial). See attachments for proof. Homeowners are guaranteed a single point of contact as they navigate the system and try to keep their homes - a person or team at the bank who knows the facts of their case, has their paperwork and can get them a decision about their application for a loan modification. I had always left message to my single point of contact XXXX but never got a call back, I had always needed to talk to any customer service. Homeowners Have the Right to Sue for Violations Homeowners may sue the lender or servicer for violations of the California Homeowner Bill of Rights. Potential relief includes: injunctive relief, such as a halt to the foreclosure sale (if the foreclosure sale hasn't happened yet), or actual economic damages if the foreclosure sale has already occurred. In addition, if the court finds that the violation was intentional, reckless, or resulted from willful misconduct by a loan servicer or lender, the court may award the borrower the greater of treble actual damages or statutory damages of $XXXX.
Company Response:
State: CA
Zip: 91731
Submitted Via: Web
Date Sent: 2015-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for a loan modification over 18 months ago with SLS ( Specialized Loan Servicing LLC ). I have been diligently providing all documents requested by them, often multiple times, in an effort to have the modification approved. I was advised early on in the process that I qualified for the loan modification. To date they have failed to approve the modification and continue to ask for materials that were previously provided. In the multiple repeated phone calls to SLS they have not had the same individual answer the phone and I keep getting different stories from whatever representative I speak with. This company has been impossible to deal with and is going to cause me to lose the property that I was seeking the modification for due to their inordinate delay and complete inability to respond to this request in a reasonable manner. At this point I am facing a Sheriff 's sale next week on my property due to the fact that they continue to give me the runaround.
Company Response:
State: NJ
Zip: 08807
Submitted Via: Web
Date Sent: 2015-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: SPECIALIZED LOAN SERVICING has changed the terms of my HELOC, choosing to sell my personal information to non-affiliates. SLS declares that our Total Monthly Payment is roughly {$52.00} per month, for XXXX it is {$52.00}. When SLS assumed control of of our HELOC XXXX XXXX, 2015, I called to discuss my loan terms. I stated that we would send the monthly payment they required by mail, but I did not want a continued ACH draft against our checking account. I also disputed their freedom to share my personal information with non-affiliates. My bank is unable to determine which institution is drawing {$100.00} per month, and offered to charge-back the ACH which has occurred XXXX times. SLS now asserts their right to those funds, issuing a Mortgage Delinquency Notice on XXXX/XXXX/15. I recognize my indebtedness to SLS, but find their threats to adversely impact my refinance process to be reprehensible. Their report of a Mortgage Deficiency already appears to have impacted our credit score. I sought opportunity to refinance my mortgage and HELOC with XXXX to no avail. XXXX assigned XXXX ( XXXX XXXX XXXX ) to service my HELOC in the past. None of their past phone numbers are functional, and SLS provides only a contact with XXXX Bank, which has no information on my HELOC or any other account. I have asserted my intent to pay off the debt that SLS claims through a refinance. SLS 's actions threaten to accelerate payments or demand payment in full on the HELOC. They reject the possibility of refinancing just the HELOC. A neighbor succeeded in accomplishing this with a different servicer, so I know it is possible.
Company Response:
State: ID
Zip: 83814
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I complained to CFPB and suffered retaliation for doing so. Specialize Loan Servicing SLS claimed to help me but instead caused more grief. When I call them and enter my loan number it would just hang up on me. The clocks ticking and it appears I have no case manager. SLS was purchased by an XXXX parent company -- I guess they are outside of XXXX regulators.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have been trying to explain to the SLS Mortgage company that I do not need to pay escrow on my mortgage payment. I pay my insurance separately and my home is tax exempt as a " parsonage '' to the church. So I simply started paying my mortgage payment minus the escrow amount. So now this company consistently takes the escrow out of my mortgage payment anyway which is causing my payment to show up as late or a " partial '' pmt. Yet the escrow balance is very high!! From the very beginning I have been trying to get someone to listen to me and understand my situation buy NO ONE will!! They asked me to send a written request to remove the escrow payment with proof of the above situation, which I did, but then they refused me and will not do as I ask and turned down my request with a totally unsubstantiated reason for doing so! This has caused my credit rating to be greatly reduced and now I am not even able to try and re-finance my home with a different company because they have ruined my credit rating unnecessarily!!
Company Response:
State: FL
Zip: 33707
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XX/XX/XXXX, we XXXX learned that our mortgage payment had almost XXXX in XX/XX/XXXX ( I think XXXX but we were n't notified. We have been making our monthly payment plus an extra {$50.00} each month, but suddenly we are some {$2000.00}. delinquent and facing foreclosure. We get multiple phone calls from a machine and XXXX notices each week, but when we try to reply, we leave a message and get no response from a human.. I have sent numerous letters also. Being retired and having a recent XXXX XXXX, I cant afford financially or physically to pay what they now expect. I feel threatened and scared. I do n't know what to do at this point. I NEED HELP. I want to keep my house and have made monthly payments for over ten years, and now this.
Company Response:
State: OH
Zip: 457XX
Submitted Via: Web
Date Sent: 2015-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: my name is XXXX XXXX XXXX i have XXXX mortage with sls with a 10.250 % have had this for over 10yrs i have tryed more than 2years fill out all kinds forms asky for the inerest to be lowered or refi they always say no why fill out forms if they were not willing to help the XXXX mortage is $ XXXX-was XXXX can you help with this i know the payment on {$150.00} -whn XXXX cause me to go bankrupt in 2009 i was late XXXX time now having to pay a little extra every month ths is a 30yr loan which i did not know until i went bankrupt if they new i could not get the adjustment why send form just say we can not help i need help please .this loan is not going down as it should.loan numberXXXX
Company Response:
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2015-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Mortgage transferred to another servicing company ( SLS ), and have been having issues sending payments via bank check through bill pay how I generally paid mortgage without issues. Since SLS took over mortgage, I have yet to receive a statement over 60 days ; which should provide info I need to sent up bank bill pay. I have managed to send payment still through their XXXX XXXX method, but charges a fee ; which I find unnecessary. The only contact info I have and use to contact SLS was provided by previous servicing company.
Company Response:
State: CA
Zip: 91722
Submitted Via: Web
Date Sent: 2015-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My HELOC was interest only and became Interest and Principle to be paid in 5 years. I asked Specialized Loan Servicing to do a HAMP2 to make my home affordable on this XXXX mortgage, I have a Hamp on the XXXX. They refused and did a modification lessening the payment by about {$80.00} a month Payment $ XXXX per month. Now I am asking for a modification or short pay buyout and this has been going on since XXXX XXXX, 2015, they keep saying they have not received the documents requested and I have email them many times. Attached are the Documents they requested and said they did not receive.
Company Response: Company chooses not to provide a public response
State: MA
Zip: 01440
Submitted Via: Web
Date Sent: 2015-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No