Date Received: 2015-11-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Upon transfer to SLS from XXXX Mortgage I called in response to their welcome calls and spoke to a customer representative who provided me the acct no. ending in XXXX. To support this acct no., I have attached a document titled " EscrowCORRECTacct '' that was mailed to me, dated XXXX/XXXX/15. I have made XXXX {$2000.00} payments directly to SLS, ON-TIME for the months of XXXX, XXXX, XXXX and XXXX based on this acct no., see attached document titled " paymentPROOFS ''. In reviewing my acct payment history, NONE of these payments are posted. In almost all of the documentation I faxed to SLS, I referenced this acct no. Herein lay part of the problem. Upon reviewing the complaint responses from XXXX, as well as closer review of my acct, the acct ending with XXXX has been assigned to my name. From this acct document history, I printed the following XXXX documents which I have renamed for better reference and attached to this complaint : 1. " EscrowWrongacct '', 2. " XXXX '', 3. " XXXX '', 4. " XXXX '', 5. " XXXX '', 6. " slsWebpage ''. If you review the " EscrowWRONGacct '' document, notice the acct no. is XXXX, but the name and address on the document are not mine but " XXXX XXXX '' with an address in XXXX, CA ( as compared to the " EscrowCORRECTacct '' document that lists my information and my XXXX acct no. ). The documents 2. " XXXX '', 3. " XXXX '', 4. " XXXX '' are just like the " EscrowWRONGacct '' document. When SLS sent out document no. 5, " XXXX '', the acct no. stayed the same ( XXXX ), but now it reflects my name and address, so sometime between XXXX/XXXX/2015 and XXXX/XXXX/2015 someone change the acct record. Be mindful that this has all occurred prior to me contacting SLS as I had no idea the acct was in this much disarray until I received the phone calls and the " XX/XX/XXXX '' -your payment is late document. Now comes the issue of where has the {$8000.00} gone that I have paid to SLS. Initially, before I noticed the error in the acct no., I believed XXXX of my payments had been applied to this acct ( XXXX ) after reviewing the payment history. But, upon closer review using the acronym cheat sheet SLS sent after I initiated a complaint, I realized they have not been applied and am assuming they are being applied to XXXX as shown on the " paymentPROOFS '' document. I am certain they are not applied to acct XXXX because if you look at document 6, " slsWebpage '' and review the entry on XXXX/XXXX/2015 which is designated as a mortgage payment by the " XXXX '' under " Type ''. If you add the columns across, they total a payment of {$2200.00}. XXXX my " paymentPROOFS '' document and you can see I have always paid {$2000.00}. I assume XXXX XXXX made the {$2200.00} payment. My mortgage starting principle is supposed to be {$280000.00}, with a principle and interest payment of {$1300.00} and an escrow payment of {$380.00} for a total payment of {$1700.00}. My payment is NOT {$2200.00}! I know you have a copy of my mortgage document that reflects this as XXXX has recited them to me. But I have attached the bottom portion of my Final Settlement HUDXXXX document to support this. It is also reflected in the document " EscrowCORRECTacct '' under the " Past Years Payment Breakdown ''. I BELIEVE YOU CHANGED THE COUNTY AND PARCEL NO. ON THE WRONG ACCT NO. AND MY CORRECT ACCT NO. IS the XXXX ending in XXXX based on the no.s and information contained on the " EscrowCORRECTacct '' document. I have provided you all of the documents and information you need to correct and update my acct and payments. I request that this mess be escalated to a level that can correct it accordingly. At this point, I do n't know where to make my payment in order to apply them to MY acct. I know there is cross data between the XXXX mentioned accounts and believe the info I have provided can hopefully clear them up. PLEASE FIX IT!
Company Response: Company chooses not to provide a public response
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2015-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-13
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Setting the Standard is SPECIALIZE LOAN SERVICING 'S SLS motto. However, for 2 and half years they keep saying they do n't have all my financial docs and that is the reason no mod to date. In my previous complaint I mentioned retaliation from SLS for reporting to CPFB XXXX. So I have soooo much proof that I sent all the docs requested - yet XXXX continues. To solve this problem with SLS I am going to create a XXXX PAGE and POST ALL MY PERSONAL FINANCIAL INFORMATION since SLS keeps losing it. MY TAXES, MY SSN, MY BANK STATEMENTS, THE COMPLETED RMA FORMS AND FAX RECIEPTS AND ALLL THE PROOF THAT I SENT EVERYTHING SLS ASKED FOR SO THE WHOLE WORLD CAN CLICK AND LIKE XXXX AND SHARE THEIR STORIES ABOUT SLS. I 'd bet I could get XXXX Likes XXXX - a few good lawyers and a few good news stations interest to help my in this F, F, F, F, F, F, F FARCICAL SETTING THE STANDARDS of SLS. Now there are actually good people working at SLS. The last one I talked to said " an appeal letter is coming in the mail '' she was nice and sincere and somewhat intelligent but NO appeal letter ever showed UP!! I did receive a modification on my other property so it ca n't be that I do n't qualify .... it must be the disorganization of SLS losing my personal financial letters. XXXX here I come!!!
Company Response: Company chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Cc : Consumer Financial Protection Bureau, Federal Housing Finance Agency, XXXX, Federal Reserve, New Jersey Attorney General 's OfficeSubject : Unfair mortgage service practices of Specialized Loan ServiceSubject property : XXXX XXXX XXXX, XXXX XXXX, NJ XXXXTo Whom it may Concern : On XXXX XXXX, 2015 my mortgage for XXXX XXXX XXXX, XXXX XXXX, was transferred from XXXX XXXX XXXX XXXX SLS ( Specialized Loan Services ). Both parties appropriately notified me of the transfer. I was notified on XXXX XXXX, 2015 from XXXX XXXX that my homeowners policy reflected the new processor ( SLS ) and by XXXX XXXX XXXX XXXX XXXX documented the change on XXXX/XXXX/2015. These changes were not made by me personally but done through the transfer process. At this time all policies were correct. In XXXX 2015, we was notified by SLS that I did not have sufficient flood insurance coverage to satisfy my loan obligation. It was at this time we contacted my insurance agent and questioned my policy. We were assured that we had the maximum coverage allowed by federal law which was a policy for {$250000.00}. We relayed that information to SLS and they said they would update the account. XX/XX/2015, we were still notified of lack of sufficient flood insurance for my XXXX XXXX XXXX property. Again we reached out to my insurance agent, as well as a representative from SLS validating appropriate insurance multiple times. Yet again we was informed via mail of lack of appropriate flood insurance. My insurance policies renewed in XXXX 2015. At this time, all policies reflected the correct information, yet still SLS disregarded this information. In summary up to XX/XX/XXXX, we contacted SLS multiple times verifying adequate flood insurance but SLS blatantly refused to acknowledge my requests, acknowledge the renewed policies, and made no efforts to resolve the issue. SLS at this point chose the path of adding a forced placed flood insurance policy. As we continued onward with more phone calls to SLS and different representatives we discovered that the account with SLS was listed as a multi-property account. We currently have another property XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. This property is currently mortgaged through XXXX XXXX Bank. This property was NOT transferred to SLS. SLS obtained the insurance policies for the XXXX XXXX XXXX property and added the insurance policies to the escrow account for the XXXX XXXX XXXX property. I was asked if the properties were next to each other or connected in some way. These are XXXX separate properties and SLS is not entitle nor responsible to service XXXX XXXX XXXX. Through multiple phone calls to SLS, representatives opened tickets to investigate and resolve the issues. In the meantime, my escrow account is being charged for a forced placed flood insurance policy and a flood and hazard insurance policy for my XXXX XXXX XXXX property. From the calls and opened issue tickets I was told I would have resolution within 2 weeks after each call. After months of making every effort possible on our end to resolve this, SLS finally told us we would get a refund for the forced placed flood insurance policy back to the escrow account. SLS still has not updated the multi-property account nor has removed my XXXX XXXX XXXX insurance from XXXX XXXX escrow account. There were multiple escrow account analysis generated, the last being XXXX/XXXX/2015, of which the incorrect information is still listed. To make matters worse, we spoke with a representative on XXXX XXXX, 2015 regarding our loan information. We were told we have a conventional fixed rate loan for property XXXX XXXX but XXXX XXXX XXXX
Company Response: Company chooses not to provide a public response
State: NJ
Zip: 087XX
Submitted Via: Web
Date Sent: 2015-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: A notice of hearing has been filed to occur prior to an illegal attempt at foreclosure of a deed of trust " in the matter of a Deed of Trust executed in the original amount of {$90000.00} dated XX/XX/XXXX, recorded in Book XXXX, Page XXXX, XXXX XXXX XXXX '' by XXXX XXXX XXXX XXXX XXXX represented by " XXXX XXXX XXXX '', XXXX XXXX XXXX, XXXX, XXXX, XXXX. Details of the notice and the original deed identify XXXX ( XXXX ), FKA XXXX, as Trustee to the certificate-holders of the XXXX XXXX XXXX XXXX ( XXXX, XXXX ) ASSET-BACKED CERTIFICATES SERIES, XX/XX/XXXX-XX/XX/XXXX, also DBA a debt collector for XXXX XXXX XXXX, named Specialized Loan Servicing , LLC ( SLS ), located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX being named defendant in a Federal class action by XXXX states, is still in the process of disseminating funds and other loan modifications to it 's customers who were deemed by the United States Department of Justice to have been damaged. Court documents and the XXXX Attorney General XXXX XXXX, along with the other states are directly involved with monitoring and assuring compliance by the banks and loan servicers to satisfy the disbursement of funds and mortgage modifications as ordered by the DOJ to give relief to these borrowers. Information can be obtained at the XXXX Attorney General 's Office of Mortgage Settlement Oversight at their website XXXX Attachments will show a brief summary of what is being accomplished, and final appeals and final settlements and actions by the courts against XXXX have only recently been reached and loan modifications will continue for the remainder of XX/XX/XXXX into XX/XX/XXXX. In addition, a lien is held on this specific property by the State in the approximate amount of {$11000.00} in the form of a grant obtained by the XXXX Housing Finance Agency and is backed by Federal government money in order to prevent a foreclosure. Any enforcement of foreclosure on this property would directly nullify the agreements already in place and legally obtained by the State of XXXX, the United States Department of Justice, the XXXX Department of Justice, and would further violate and upset the settlement agreements afforded to and established for this individual as so ordered by the Superior Court.
Company Response: Company chooses not to provide a public response
State: NC
Zip: 28056
Submitted Via: Web
Date Sent: 2015-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear CFPB, On XXXX/XXXX/15 Specialized Loan Servicing agents and my designated relationship manager, XXXX ( Teller ID : XXXX ) confirmed SLS made a mistake in processing my final loan modification agreement. The agent also confirmed that my additional payments of ( {$3400.00} ( XX/XX/XXXX-XX/XX/XXXX. 2015 ) since the completion of the trial modification program ( XXXX - XXXX 2015 ) had not been applied and still remain in a suspense account. I was told the issue had been escalated and a supervisor would make sure the system was updated and the agreement enforced. I had contacted SLS on XXXX/XXXX/15 to inform them I had not received the final loan modification documents and did they send to my new address as I had informed them of in XXXX. SLS stated they had sent the documents to my old address on XXXX/XXXX/15 to be returned by XXXX/XXXX/15 and they would resend the documents and retroactively enforce the agreement. SLS sent the documents on XX/XX/2015. I signed and notarized the documents on XX/XX/2015, confirmed SLS received on XX/XX/2015. XXXX Tracking Number : XXXX. When I contacted SLS on XXXX/XXXX/15 for a status update and resolution before I made another payment to sit in a suspense account, SLS transferred me to over XXXX agents and said they could not find any documentation and my final loan modification had been denied and threatened foreclosure. I have been working with SLS during hardships for over three years to resolve the defaulted mortgage payments. SLS denied XXXX distinct offers to purchase the listed home from different buyers in two years via the short sale XXXX process. Then we pursued Deed in Lieu and Loan Modifications, I completed the Trial modification and due to SLS mismanagement, fraudul ; XXXX practices, unethical standards, and poor customer service my final modification is not being processed and causing me extreme stress and continued financial hardship. I would like this situation to be investigated and resolved immediately, my final loan modification reinstated, and my suspense payments applied to the new modification. Thanks
Company Response:
State: CT
Zip: 06830
Submitted Via: Web
Date Sent: 2015-11-11
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Interest reported to IRS on form XXXX for 2014 is incorrect as it should be {$3100.00} not {$1600.00} ; or if it is not, then the cancellation of debt reported is incorrect and should be lowered by the difference {$1400.00}. Both can not be correct.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 92629
Submitted Via: Web
Date Sent: 2015-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage company, SLS, is denying me the opportunity to short sell my rental home in XXXX, TN. I received a foreclosure notice on XXXX XXXX, from their attorney, XXXX XXXX XXXX, giving me only XXXX business days to request a short sale. I called SLS, and they stated that their policy was to only accept short sale applications if they were submitted with at least XXXX calendar days to process the application. This is an injustice and I ask HUD to intervene on my behalf to allow me to have adequate time to short sell my property. Thank you, XXXX XXXX
Company Response: Company chooses not to provide a public response
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Despite having Federal Flood Insurance Specialized Loan Servicing placed forced flood insurance on our house. Since there was a change in the amount of the payment they cancelled our automatic electronic payments. After submitting proof of coverage they removed the forced flood so I asked to have Automatic payments applied again. SLS indicated that it would take more than a month for the electronic payments to be reestablished I made the next month 's payment early, recieved a confermation number and verbal ( recorded ) confirmation that is was completed. SLS mishandled the payment, withdrew the incorrect amount of money and applied the money as principal rather than making the monthly payment as agreed. SLS then claimed the monthly payment was not made, made a report to credit reporting agencies and charged late fees. SLS then failed to honor the electronic payment request for the following month. SLS made false statements regarding the situation to myself and made threatening statements to my wife when she called to inquire about the situation.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2015-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My XXXX mortgage was transferred to Specialized Loan Servicing LLC earlier this year. I have been making my payments on time and in full to both companies since the loan was started. However I keep receiving letters from Specialized Loan Servicing LLC that I am delinquent on my payments. They have been sending me these letters since they have taken over the loan. I have had my attorney contact them but I still receive these delinquency letters.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Specialized Loan Services ( SLS ) refuses to provide me monthly statements of my account. After two years of contacting their Customer Care XXXX number, no one has provided me answers to the various questions I have regarding my account. Calling their Customer Care is meaningless as no one assists you ( see examples attached ). Due to SLS 's mismanagement of my account, my attorney wrote to SLS ( see attached correspondence and note it was also per the request of SLS in their letter dated XXXX/XXXX/15 also attached ) that they remove my escrow account and I be responsible for payment of taxes and insurance. However, per the attached letter from SLS on XXXX/XXXX/15, they refuse to comply with the request. Per my records, as of XXXX/XXXX/2015 my Escrow Account had a positive balance of {$330.00}. The past due amount was brought current as of XXXX/XXXX/2015 per the Trustee 's notification. I will not pay an increase in monthly payment until someone from SLS or XXXX XXXX does a complete review of my payment history with me via telephone or in person at a local office ( if local office is even an option ).
Company Response: Company chooses not to provide a public response
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2015-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes