Date Received: 2016-06-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I got this attached letter over the weekend from company by name : Specialized Loan Servicing company, which I do know or heard anything about them until now. Their name has never been mentioned to me in any of the mortgage information received either from XXXX or XXXX XXXX company that claimed that they are part of XXXX XXXX. In the letter from SLS-Colorado, they claimed that their creditor want me to pay them {$190000.00} .... ( See attached doc. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33811
Submitted Via: Web
Date Sent: 2016-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had previously filed a complaint with your bureau back in XXXX of this year, case number XXXX. My complaint concerned harassing phone calls, notices relating to the intent to place forced insurance, and a late payment notice. In it 's response SLS brushed over the insurance issues and phone calls ; however, SLS claimed that in XXXX of XXXX it did not receive my payment until the XXXX of the month. The ledger sheet that they provided in response was not the typical ledger that you would find if you were to go to a lender 's website. SLS claimed that out of the goodness of its heart it waived the late fee. On XXXX XXXX XXXX, I responded to the blatantly false response of SLS and I provided my statement of XXXX XXXX, obtained from the website of SLS, that showed my payment was actually received by electronic transfer on XXXX XXXX, XXXX. I 'm not sure when my XXXX response was reviewed by SLS, but they have now taken to placing my mortgage payment in a " suspense account '' as if it were a partial payment, and not providing me with credit for the payment for a period of 3 days. As is evidenced from the statement, my mortgage payment is approximately {$580.00} and I have paid {$600.00} each month. I have been paying this amount consistently, and they have applied the overage to principal. There is no reasonable explanation as to why my payments would now be placed in a " suspense account '' other than to create a late fee. The transaction statement on their website indicates that my payments have been received when they " arbitrarily '' decide to take my money out of this " suspense account. '' I do n't know if this impacts what we pay in interest on the loan. When I contacted SLS and asked to speak to a supervisor, he was at a loss as to why this occurred. This conduct is beyond the definition of bad faith, and this lender must be reigned in.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01826
Submitted Via: Web
Date Sent: 2016-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-13
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I have made requests to Specialized Loan Servicing for a standard or legal size copy of the loan agreement that is allegedly the one I signed. I have been sent some kind of a small version that I can not read because of " reduced '' size. This is not a document.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2016-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage loan holder is Specialized Mortgage Services of XXXX XXXX. My loan number is XXXX. A bank draft from my personal checking account with XXXX XXXX of XXXX was sent directly to XXXX, sent in time to arrive on or prior to XXXX XXXX, 2016. Due to the fact that I check my bank balances every morning, I noticed that the payment to my mortgage loan account was never credited nor deposited. After several phone calls to SLS, it was mutually determined that I would stop payment on the first draft and issue a second one. A bank draft from my personal checking account reached SLS on XXXX XXXX and was deposited on that date as well. XXXX XXXX was, according to SLS the last day that payment received by SLS would be credited to the account as " payment made on time. '' A stop payment on the first draft was issued on XXXX XXXX, 2016. I was subsequently served with a letter by SLS stating that my payment was refused due to a stop payment. On XXXX XXXX 2016 I received another letter dated XXXX XXXX 2016 from SLS stating that my mortgage loan was delinquent by more than 30 days, and they had not received my XXXX payment. A cursory review of my checking account shows both the XXXX and XXXX payment deposited by SLS. I have never been late with am mortgage loan payment in the 23 years I have been a home owner. How can I get XXXX to respond and stop their bad behavior?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2016-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Specifically, on or about XXXX XXXX, XXXX, after several weeks of frivolous delays and unnecessary phone calls, your service provider, Specialized Loan Servicing ( SLS ) via its supervisor of Customer Resolution Department, XXXX, finally negotiated a resolution to allow the state of Mississippi through its Home Saver Program to forward funds to SLS for full reinstatement of the delinquent mortgage loan inclusive of all past principal, interest, late fees, other payments advance on the taxes and insurance. Inclusive of that resolution was the condition that I prepay the mortgage note for XXXX XXXX along with taxes and insurance for XX/XX/XXXX in order to ensure that the reinstatement quote falls within the limit required by the Homesaver Program. Based upon XXXX statements, I prepaid the XX/XX/XXXX taxes, XX/XX/XXXX home owners insurance and the XXXX XXXX mortgage note of {$920.00} XX/XX/XXXX. Pursuant to my discussion with SLS, I prepaid the month of XXXX, XXXX along with pre-paying the taxes and insurance for XXXX. Nevertheless, SLS has sent monthly mortgage statements with the escrow added to the monthly mortgage along with late fees which were to be included in the reinstatement. I have requested copies of these so-called late fees which XXXX has yet to provide and XXXX nor any other SLS rep has been able to directly pinpoint the origin of these late fees. Thereafter, after numerous telephone discussions with SLS personnel and XXXX with SLS Executive Department, I was misled to believe that a timely review of the reasons for the added escrow as well as refund of the excess funds in the amount of {$4700.00} would be forthcoming. After several weeks of back and forth and no promised return phone call from SLS, XXXX informed me that due to some record of a delinquent tax or insurance payment in XX/XX/XXXX, the escrow must stay. Such a assertion is false, as I have never been late on taxes or insurance. In fact, SLS and its predecessor ( XXXX XXXX XXXX ) would pre-pay the taxes and insurance prior to them becoming due. This notion is irrelevant considering, the agreed resolution would be for me to pay the XXXX XXXX mortgage note, XX/XX/XXXX taxes and insurance in advance. Therefore there is no need for an escrow, yet SLS has applied the escrow to my loan thereby making my mortgage note go from {$470.00} to {$920.00} which poses a hardship considering I depleted my funds to pay the XXXX XXXX note, XXXX taxes and insurance in advance. Such is a fraudulent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealings, unfair and deceptive servicing practices under Mississippi law. Additionally, SLS acknowledged that it had an excessive amount in the escrow suspense as result of the taxes and insurance that I prepaid. Considering the excess, SLS assured me that it would apply the excess towards the XX/XX/XXXX and XX/XX/XXXX rent so as not to be delinquent. Moreover, XXXX assured me that nothing would be reported to the credit bureau. After these conversations, I received a statement from SLS with late fees and my credit report indicates that monthly mortgage payments for XX/XX/XXXX and XX/XX/XXXX are delinquent. Such is a fraudulent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealings, unfair and deceptive servicing practices under Mississippi law. During the beginning of the month of XXXX, I have conversations with SLS supervisor XXXX in which XXXX assured me that he had requested a new escrow analysis which would take into account the pre payments made by me and thereby significantly reduce my monthly mortgage note. He further suggested that I give SLS permission to use the excess funds in escrow to pay the XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX mortgage notes so as not to incur late fees and late credit bureau reports. Per XXXX direction,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2016-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage was transferred to be serviced by SLS in XXXX XXXX. Prior to the transfer I was working with XXXX to have my loan modified. After many disputes with SLS ( loan servicer ) I received a notice from them date XXXX XXXX for a trial period modification Plan. I later received a letter of a designated contact to guide me through this process his name and phone number provided. The trial consisted of there payments in the amount of XXXX prior to making the first payment I contacted my designated contact XXXX . This letter was dated XXXX/XXXX/XXXX but I did not get it until toward the end of the month. After speaking with XXXX he told me that I did not need to make my payment for XXXX just begin by making my payment on XXXX XXXX for the trial. Additionally prior to my receiving information regarding my modification I had been dispute with my mortgage company regarding my payment so it was more than XXXX. I made my first trial payment on XXXX XXXX for XXXX. My second payment in the same amount for XXXX and XXXX. When I made my last payment I contacted my designated contact person and inquired to the fact what happens next and what do I do for the XXXX payment it was specified in the trial document. He told me I should be receiving my modification document soon. I did within a few days from the conversation. I received the modification agreement, the agreement was dated for the XXXX of XXXX XXXX just on the summary page. Non of the other pages were dated. I contacted XXXX regarding the wording of the document as to when my payments would begin we concluded on XXXX XXXX. He stated I received this document because I had completed my trial and made payments as indicated in the agreement. So I did not make a XXXX payment but I did make my XXXX and XXXX ( XXXX ) payments. Therefore all payments were make according to the agreement. I had the agreement notarized on the XXXX of XXXX and sent overnight via a package they sent me ( I have the receipt ). I tracked the package and indeed it was received by them. I waited and kept checking my account nothing has been updated yet. The representative when I called would transfer me to a voice mail. I finally got someone who told me I had denied the modification, I sent a dispute. I then on XXXX XXXX received a default letter on my loan. So this complaint is about an agreement that is not being honored and the fact that I have made all the payments required, and it does not appear they are being applied to my loan. I am requesting your assistance in settling this before I initiate litigation against this company In regards to the questions below not sure how to answer. I have received a default letter but I have made payments which have not been applied. I will send you a list. I believe the default in error. The right hand does not know what the left is doing. Additionally, I have hired an attorney to tentatively look into this. I am requesting your assistance as as well. So I have done all they have asked. They are not honoring their portion of the agreement. Attached are my documents
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48340
Submitted Via: Web
Date Sent: 2016-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Back in XXXX XXXX I filed for bankruptcy. My home was in foreclosure status I owed over {$5500.00} in arrears I was dealing with a financial hardship at the time and XXXX XXXX XXXX was the bank I paid my mortgage payments too. After so many denied loan modification XXXX XXXX XXXX finally approved XXXX back in XXXX XXXX. What happen was the remaining arrears had been put to the end of the loan ( deferred ). I had paid {$1300.00} on the arrears during the bankruptcy. Specialized Loan Servicing brought the loan from XXXX XXXX XXXX back in XXXX XXXX. I started making payments to SLS in XXXX XXXX and at present I 've not missed XXXX payment. SLS not once ever sent me a monthly invoice but back in XXXX XXXX when my bankruptcy was discharged they have been aggressively sending me threatening foreclosure letters saying I am {$3600.00} in arrears. SLS said XXXX XXXX XXXX reported to them back when they brought the loan I had some missed payments, the months SLS told me I missed I sent proof that the payments had been made to XXXX. That did n't work then I sent them a copy of the loan modification from XXXX that did n't work. I know that SLS is trying to get the remaining arrears that was deffered because back in XXXX XXXX they sent a loan modification package to my bankruptcy attorney and the attorney sent the package to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2016-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX, 2016 : I sent a payment of {$5000.00} to SLS, with clear instructions to apply {$1500.00} to my monthly payment and {$3400.00} to principal. XXXX XXXX, 2016 : I checked my account transaction history via SLS website saw that the amount {$3400.00} had been applied to next month 's payment and principal. XXXX XXXX, 2016 : I called SLS to inquire about the misapplication of the additional money sent. I neglected to get the name and ID number of the agent I spoke with. I asked why my funds were not applied as instructed. The agent 's response was that she did not know, but that she would open a ticket to have the money reapplied correctly that day. During this call, I also made XXXX phone payments in the amounts of {$23000.00} and {$23000.00}. I gave instructions for these payments to be applied towards principal. The agent informed me that the transactions would be completed this day and gave me the following ticket numbers : XXXX and XXXX. XXXX XXXX, 2016 : Upon checking my account via SLS website, I learned that the amount of {$3400.00} still had not been reapplied correctly and the amounts of {$23000.00} and {$23000.00} were placed in an " unapplied/suspended '' account. I called SLS and spoke with XXXX ( worker ID # XXXX ) ). XXXX said he did not know why the funds had not been applied correctly and that the tickets opened the previous day were still open with this day being the target completion date. XXXX XXXX, 2016 : Upon checking my account via SLS website, I saw that the funds of {$23000.00} and {$23000.00} had been applied toward principal. However, the amount of {$3400.00} was still applied to future payments and interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2016-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My home loan was transferred from XXXX XXXX XXXX to SLS Services effective XXXX/XXXX/16. I have spoken with customer service representatives half a dozen times and sent repeated communications. 1 ) They changed my monthly minimum when transferring my loan as they require 2 months reserve escrow rather than one month. This increases my monthly mortgage without my agreement and now creates a difficult situation to be able to pay the monthly amount. 2 ) The continue to fail to credit my account for the monthly mortgage and rather apply it direct to principle despite paying timely payments and communications. They transferred the loan on XXXX/XXXX/16 and I did n't find out about the transfer until XX/XX/XXXX. Two payments were made in the original loan amount to my original mortgage company in the amounts of XXXX ( pay XX/XX/XXXX and XX/XX/XXXX effectively ). I spoke repeatedly with customer service and was told to pay XXXX XX/XX/XXXX and that will cover both the XX/XX/XXXX and any missing funds due to the change in monthly minimum due to the increase in escrow funds. I then paid XXXX XX/XX/XXXX which was intended to cover XX/XX/XXXX. They are still disputing that I am missing an entire monthly payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92078
Submitted Via: Web
Date Sent: 2016-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My husband and I have a XXXX mortgage with Specialized Loan Services out of XXXX Colorado. My husband had a business issue and had to file a chapter XXXX, but did not charge off this debt and has repeatly requested a reaffirmation, from the attorney and from himself. We understand that is option, however, I did not file and BK and I am the co partner on this loan. We have continued to make payments and all payments are current. They refuse to give me a statement, the have issues every month applying the payment in the right place and they will not respond to my request for a statement. So we understand, this is a clear violation of the new laws/rules, that they have no reason, not to provide me with a statement and apply the payment correctly and we do not understand, why they will not provide a reaffirmation agreement, but since we can never reach anyone, this has been difficult as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2016-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No