Date Received: 2023-09-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Please explain how is it that we signed a Loan Modification in XX/XX/2008, over a month after XXXX XXXX XXXXXXXX was closed by the XXXX XXXX, and they filed Bankruptcy XXXX, and 4 months after we signed a Loan Modification making XXXX our Noteholder, and Investor XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60621
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I have called the SPS service center several times in the past few weeks and as of XX/XX/XXXX the XXXX XXXX XXXX is still showing that the taxes have not been paid ( at the time of this writing XX/XX/25 I have paid the taxes out of my own account plus the penalty ). Per my conversation with the last agent, they advised me to send this letter via fax and email ( which I have done ). Since SPS is escrowing my taxes and responsible for paying my taxes on time, it is SPS responsibility to pay the interest due for being late. Taxes are due on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have attached the letter showing that the taxes are late, a copy of the tax statement from XXXX XXXX and a screen shot showing the interest for the delinquent taxes as of XX/XX/XXXX. I have also requested a release from my escrow account since SPS is not servicing my account as needed. I own several properties and others in the past and have never had any of my mortgage companies pay taxes or insurance late. I want a response within ( 5 ) business days or I will send this to my attorney ( they have yet to respond ). My contact information is listed below. I have emailed, faxed and uploaded this letter to my documents to SPS website.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I am very concerned about the recent withdrawal of my application for assistance, the wait that I am going through because no one there at SPS does not understand where I am coming from. SPS wants me to accept a repayment plan that is outrageous, and I simply can not afford. I would like to know where your numbers came from and what factors you base your numbers on, it seems to me that this repayment plan is set up for me to fail, if this is based on my income only, then you're wrong, you ignored the big picture and came up with a plan that no one could keep up with unless they have a high paying position. One of the factors you are ignoring is my income, it dropped since I lost my job and this repayment plan appears to be based on income that I no longer earned, you also ignored my expenses, especially my medical expenses. For the sake of repeating myself, I am going through some serious XXXX XXXX, if you don't believe me call my XXXX in XXXX, Michigan, his name is XXXX XXXX. Starting next week, I must go through some serious testing which stresses me out because I am afraid of the results. My XXXX has weakened, and my blood flow has decreased to a low level. I would like you to listen to what I am saying and please come up with a plan as soon as possible because I am XXXX XXXX XXXX and should not be going through this again and again. I have been late since 2004 which could not be helped because I had my first XXXX XXXX XXXX and XXXX XXXXXXXX. I hope this email gets your attention to do something fast. I do not understand several points that concern me terribly, you are setting me up for foreclosure and I am worried sick about the outcome of my mortgage crisis : We are struggling now because I am sick with COVID, been sick for XXXX weeks and it's taken its toll on my mortgage payment and other bills. My income has dropped considerably, and you structured a repayment plan that I simply can not afford, you have not provided me with any new offers, and you have declined every policy that you have to help people who are struggling. Why did you withdraw my application for assistance, I don't get any answers, all I get is the same mail every day telling me I have to wait 30 days for an answer. So many 30 days have passed since my first email to you, all you do is send the same repetitive messages to me, I do not see any offers for me to keep my home. I have serious health issues and I wish you would take that into consideration because reviewing my mortgage. We need to resolve this as soon as possible ; I am so afraid that you are going to begin foreclosure proceedings against me while I am very sick. Can we work out some payment arrangements such as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX It's going to take less than 4 months to catch up my mortgage, I am going to apply for covid assistance, it has again impacted my mortgage on a serious note. Please let me know what you think. I want to avoid foreclosure while suffering from covid, it's been horrible, and I appeal to you to look at this seriously so we can resolve this as soon as possible. XXXX I am filing more complaints against SPS because of the unfair treatment I received in setting up a repayment plan that I can not afford. The payment is too high and it not based on my current income and expenses, they also ignored my serious health issues. You can submit a complaint about a financial product or service to the Consumer Financial Protection Bureau ( CFPB ) 1. The CFPB collects consumer complaints about mortgages, credit cards, bank accounts, student loans, and more. They will send your complaint to the company and try to get a response from them1. You can report a mortgage company for discrimination to the Department of Housing and Urban Development ( HUD ) 2. HUD enforces the Fair Housing Act, which prohibits housing discrimination based on race, color, national origin, religion, sex, familial status, or disability2. You can also report deceptiv e mortgage practices and scams to the Federal Trade Commission ( FTC ) 3. The FTC protects consumers from unfair, deceptive, or fraudulent practices in the marketplace. They can investigate and take action against companies that violate the law3
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing to convey my ongoing concern regarding erroneous late payment entries on my credit report. Despite multiple requests for resolution, this issue remains uncorrected. I want to stress that these late payment entries are inaccurately recorded, and I have provided substantial evidence confirming my consistent and timely payments to SELECT PORTFOLIO SVCIN XXXX. Despite my previous attempts to rectify this matter and the supporting documentation I have submitted, the incorrect late payment entries continue to appear on my credit report. I kindly request that you take the necessary steps to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that these accounts are corrected.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I do not understand several points that concern me terribly, you are setting me up for foreclosure and I am worried XXXX about the outcome of my mortgage crisis : We are struggling now because I am XXXX with XXXX, been XXXX for XXXX weeks and it's taken its toll on my mortgage payment and other bills. My income has dropped considerably, and you structured a repayment plan that I simply can not afford, you have not provided me with any new offers, and you have declined every policy that you have to help people who are struggling. Why did you withdraw my application for assistance, I don't get any answers, all I get is the same mail every day telling me I have to wait 30 days for an answer. So many 30 days have passed since my first email to you, all you do is send the same repetitive messages to me, I do not see any offers for me to keep my home. I have serious XXXX issues and I wish you would take that into consideration because reviewing my mortgage. We need to resolve this as soon as possible ; I am so afraid that you are going to begin foreclosure proceedings against me while I am very XXXX. Can we work our sum payment arrangements such as : XX/XX/XXXX - XXXX XXXX 's payment XX/XX/XXXX - XXXX - XXXX 's payment XX/XX/XXXX - XXXX - XXXX 's payment XX/XX/XXXX - XXXX - XXXX payment XX/XX/XXXX - XXXX - XXXX payment XX/XX/900 - XXXX payment XXXX - XXXX XXXX XXXX XX/XX/900 XXXX 's payment XX/XX/900 XXXX 's payment Its going to take less than 4 months to catch up my mortgage, I am going to apply for covid assistance, its has again impacted my mortgage on a serious note. Please let me know what you think. I want to avoid foreclosure while suffering from XXXX, it's been horrible, and I appeal to you to look at this seriously so we can resolve this as soon as possible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/XXXX, I contacted Select Portfolio Servicing at XXXX central standard time. I had received an IRS tax transcript that contained information unknown to me. The XXXX phone call exposed an untruth regarding a {$250000.00} mortgage account using a variant of my name. The account represents actions unknown, undiscussed, undisclosed, and unauthorized by me. Internal Revenue Service tax records show that a mortgage loan was assumed by Select Portfolio Servicing on XX/XX/XXXX. I had been dismissed from the original loan with the originating bank ( XXXX XXXX ) in a XXXX XXXX XXXX in XXXX. Select Portfolio Servicing , Inc. allowed someone to renew and refinance the loan ( or a derivative, thereof ) in a variant of my name using my social security number. I, nor my children, have lived in or visited that residence since XX/XX/XXXX. I demanded Select Portfolio Servicing , Inc. disassociate all loans with my identity, or any parts or likenesses, and not be transferred to any other financial institutions. I asked them to comply by XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 390XX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I oppose the findings you wrote about my complaint, you failed to address any of my concerns, especially the one that I can not afford the repayment plan. I filed a second complaint because I feel that the following points that based my complaint were totally missed and all you did was make yourself look good in the eyes of the Consumer Protection agency. In my second complaint, I let them know that the repayment plan is a total mistake, it was based on wrong information such as income and expenses. I emailed SPS a new income and expense worksheet which they totally ignored. Another factor is that SPS totally ignored my hardship, currently I am suffering from XXXX and XXXX XXXX XXXX which caused my income to decrease, SPS did not even mention this. They never addressed the facts in why my assistance was withdrawn and why I am ineligible for other options. SPS never offered me any new plans or options for me to keep my home, all they do is blame it on the case and desist letter, but the fact is that they keep emailing the same old dumb letters that are absolutely worthless. All they are doing is emailing me repeat letters every day of the week. I send them all back because they do not offer me any kind of hope. Why did SPS not honor my XXXX assistance application which has now impacted my life and well being Finally, I think SPS is setting me up for failure and wants me to accept a repayment plan that is incorrect and based on wrong information. I can not accept this plan when it's constructed wrong. All of these delays are adding extra stress which I do not need, why doesn't SPS offer me a new option so we can resolve this issue as soon as possible. If CFA rejects this complaint, then I forced to keep on writing to them and other agencies, see attached complaint letter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: they added double the amount onto my escrow acct my ins went up XXXX in may they added XXXX to my escrow which made payment go up by XXXX a month. this co bought my mortage years ago at XXXX at XXXX percent and it won't be paid off until XXXX don't make sense.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Trouble during payment process
Subissue: Paying off the loan
Consumer Complaint: On XX/XX/2023 we called SPS ( Select Portfolio Servicing , Inc ) to pay off the loan ( and non-interest bearing note ). Happy to help, the agent ( XXXX ) confirmed the confirmed {$20000.00} on the loan and {$70000.00} on the note and made the withdrawal for the former and said he'd have to call back to confirm withdrawal of the {$70000.00}. After a week and no call back, we contacted the support line to learn that we'd have to send {$70000.00} which we instructed our bank ( XXXX ) to do. Another week later, we noticed that the check from the bank had been delivered but not cashed. Logged on to the SPS website to find that the balance was not zero, or {$70000.00} pending their deposit of funds sent- so we called again. From a supervisor, we learned that the initial payment had been miss-applied so the pay-off not completed. We were promised a call back, which again did not happen another week later. XXXX confirmed the {$70000.00} cleared their account, so another call, another supervisor, another verbal apology and promise of a call back after escalating the issue to their management. No call back. Etc etc... Today, we called again - same supervisor ( who was going to call! ) conveyed that management verbal interactions with their staff did not matter and a pay-off letter was being sent for the new outstanding balance ( with interest )!!! The supervisor said she'd refer the matter to their internal complaints department. Having lost faith in any such promise, I'm filing this complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Initially, we requested Mortgage Assistance in XXXX, 2021. We spent XXXX months trying to get assistance ; we were told continually that documents we sent were not enough one week, the next week it was enough, but they needed something else. Then the next week the first document was not enough. We went rounds and rounds. I had to miss an incredible amount of work going to the post office, the county, the city over and over to get documentation. Once I got the documentation they would tell me it was unacceptable. XXXX months. We had to fight them that our house existed. Every time we talked to someone we were given different answers, different information, most of it conflicting. None of it helping us get towards assistance. We were told XXXX times in that XXXX months that was qualified for the assistance we requested, but THEIR POLICY was to get enough documentation as if we were REFINANCING our mortgage before they approved us for ANY assistance - including the assistance we were told we were approved for. We finally were able to get funds from the Texas Homeowner Assistance Fund. In XXXX, after our mortgage amount was adjusted per the escrow - after HAF had paid on our behalf- I spoke with SPS. The representative told me that my new mortgage payment, effective XX/XX/XXXX would be {$3000.00}. I had {$1500.00} in unapplied payments on my account ( from payments I made from XXXX - XXXX ), so my XX/XX/XXXX amount due was {$1500.00}. After this conversation, I realized that HAF was sending payments on our behalf for XXXX, XXXX and XXXX payments. They sent {$4100.00} in XXXX, {$4100.00} in XXXX and {$4100.00} in XXXX. My mortgage payment adjusted to {$3000.00} starting XX/XX/XXXX. XXXX Amount Due : {$1500.00} ; Paid : {$4100.00} ; OVERAGE Paid by HAF : {$2600.00} XXXX Amount Due : {$3000.00} ; Paid : {$4100.00} ; OVERAGE Paid by HAF : {$1100.00} XXXX Amount Due : {$3000.00} ; Paid : {$4100.00} ; OVERAGE Paid by HAF : {$1100.00} The amount paid OVER for those XXXX months totals {$4900.00}. During my conversation with Obudsman in XXXX, they can not tell me where these funds are. I have been told the amount due for XXXX that I was told in XXXX was wrong, that the whole time my payment should have been {$4100.00}. They say they are 'applied ' but can't find where they are applied. During a conversation in XXXX, I was told if there was any overage paid each month, it would go into a " unapplied payments '' account that could be applied BY ME, at my request to my Escrow, Principal or future monthly payments. Not one of my statements from SPS showed that {$4100.00} was paid. It only showed a payment equal to the mortgage amount paid. ADDITIONALLY, XX/XX/XXXX, an Escrow Refund check was mailed to me. I received held on to it to use for XXXX 's payments. After depositing the check in XXXX, and it being returned VOIDED in XXXX, I reached out multiple times to SPS. Today, XX/XX/XXXX, someone finally gave me an answer. A very rude, matter-of-fact representative who basically told me to get 'over it ' that I was never notified the check was voided. When was it voided? In XXXX! I never received a phone call, text, mailed letter, email, or correspondence in my account. There was no communication that the {$3400.00} check I was mailed in XXXX was voided in XXXX. When I shared that it had wreaked havoc on our bank account, she said 'All I can say is this is what it looks like happens ' and had no response or reason why we were not notified. SPS has documentation of every phone call from XXXX on. When their representatives look at my account they can see that at no point in time we were ignoring our responsibilities to pay our mortgage. We fell on tough financial times and SPS did not care. Every time we talked to someone, we were told something completely different than the person before. They refuse to listen to the recorded conversations even when a new person tells you there is no way someone told you " X. '' Had they not screwed up our credit so bad while we were begging them for help and going through their millions of hoops, our Auto and Homeowners insurance would not have nearly doubled. AND, we would be able to refinance our house and get away from them. But we are stuck with them and their crooked, dishonest ways.
Company Response: Company believes complaint is the result of an isolated error
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A