Date Received: 2017-07-27
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Recent balance {$15000.00} as of XX/XX/XXXX Due to medical costs and care of my XXXX son and myself ( also XXXX ), I Voluntary Surrendered this vehicle, XXXX XXXX XXXX XXXX XXXX, to the lender XX/XX/XXXX. Over the 4 years I had the vehicle, I paid {$3500.00} down a little over {$19000.00} in payments to Santander, also, Santander claims they sold it ( illegally, without proper notice ) at auction for {$3500.00}. Santander financed the vehicle for {$18000.00}. With these calculations, {$22000.00} was paid and they are demanding me to pay XXXX XXXX more, way over the interest percentage of 21 % that Indiana Law allows. I conducted an online chat in which the Santander Customer Rep insisted the interest rate on the vehicle was 27 %, kept the transcript for proof. Just to note, Santander Consumer USA has thousands of complaints and have been sued and ordered to pay millions for predatory lending, charging excessive interest, illegal repossessions, and unfair debt collection practices. Ended with judgments against Santander. Breach of Contract and Violations rendering deficiency of debt invalid. Santander breached the RISC and violated the CLEC by failing to provide sufficient notice before selling my vehicle. Santander failed to formally notify me in writing ( Certified Mail ) of the auctioning of the surrendered XXXX XXXX XXXX XXXX XXXX in XXXX so that I could be present and participated, also have knowledge of the selling price and condition of the vehicle or if private auction, be informed of the date and time. I do not have any information pertaining to the auction price, time and date, nor was I contacted or given documents on the breakdown of the charges on this account in which has risen over {$4000.00} of unknown charges after the vehicle was auctioned off. I am unable to retrieve any statements after numerous attempts requesting them online and verbally. I have included Chat transcripts of conversations I had with them, also screenshots of written notification asking the not to call my cell phone, yet they continued to call ( another violation ). Violation of State Code Indiana Code 26-1-9.1 et. seq. After I disputed the entry on my credit report on XX/XX/XXXX, on XX/XX/XXXXSantander maliciously added more charges to my account after the original Charge Off in XX/XX/XXXX, account went from closed to opened, and updated the day of removal of the debt from the account 2 years later than original removal, XX/XX/XXXX changed to XX/XX/XXXX. I have repeatedly asked for the documents from the auction and for the charges and they refuse to give them to me and removed access to the documents online. I was told by the Santander supervisor, the only paperwork pertaining to the auction they send is Intent to sell, they do not notify customers about the auction of vehicle. Was also told the auction was for dealers only and I did NOT have to be notified. I have tried to resolve this issue with this company, yet they insist on not being reasonable due to the " overseas '' " out of country origin of this company. I need them to understand that when you conduct business in the United States, you have to follow the laws of the United States. I have asked them to solve this problem before it escalates any further, they refused to comply. I am here to fight for my rights, I asked them just to be fair and they laughed in my face.
Company Response:
State: IN
Zip: 46350
Submitted Via: Web
Date Sent: 2017-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Santander gave XXXX XXXX a fraudulent loan. Car purchase price was {$13000.00} and I put {$2500.00} down. However Santander charged me for a loan at XXXX. I could not afford a loan that high at 21 %
Company Response:
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XXXX XXXX, 2017 I purchased a new vehicle from XXXX XXXX XXXX in XXXX Florida. I traded my XXXX Chrysler 200 in as part of the deal with the dealer promising to pay off said loan with Chrysler Capital while obtaining a new loan with Chrysler On XXXX XXXX, XXXX I learned that not only did the dealer lied, and not pay off my loan some 26 plus days later, but my loan is in default as a result of the dealer misrepresentations. Neither XXXX XXXX nor Chrysler Capital will take action against the dealer for their misrepresentations nor hold them responsibly for the default loan as a result of their delays in paying said loan number XXXX. Not only will my credit be harmed, but no one will correct the situation which was no fault of my own. The dealer needs to be held responsible for this and XXXX XXXX & Chrysler Capital need to sanction said dealer for this issue.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This is a formal complaint that Chrysler Capital is reporting inaccurate information on my credit report which is detrimental to my score. I had a car that was financed through Chrysler Capital inXX/XX/XXXX. In XX/XX/XXXX, the car was stolen and found completely burned by the police. I filed a claim with my insurance and gap insurance company in order to resolve my outstanding debt with Chrysler Capital and which the car was declared as totaled. Even though both, my gap and car insurances submitted the claim information and sent payments, Chrysler Capital was still negatively reporting the account being late even after being granted approval for an extension on my behalf. Nevertheless, I called them numerous times to resolve this matter and to get to correct the inaccurate reporting of late payments and given balances on this account. The customer service representatives were rude, many failed attempts to forward calls but will purposely disconnect/end the call before connecting to their supervisors. Ive requested on many occasions for supervisors to call back regarding this account but never materialized. Ive requested Chrysler Capital to mail me a debt validation letter providing proof of debt ( current balance due ) and confirmation of late payments over the phone through customer service. However, Chrysler Capital did not follow any of my consumer rights of validation and could only verbally repeat this statement that the information is accurate. This account is now displaying as a Closed-Charge Off status, with a Consumer Statement Profit and Loss write-off. They are currently reporting this account as being delinquent to all 3 of the Credit Bureaus as late payments which in inaccurate. Here are some of the most recent dates which theyve reported this inaccurate information to the CRAs as late payments and misstating the balance due : XX/XX/XXXX ( delinquent amount- $ XXXX-late 30 days-XXXX reporting but XXXX reporting is different for the same month-XX/XX/XXXX ( delinquent amount- $ XXXX-late 60 days, XX/XX/XXXX ( delinquent amount - $ XXXX- late 60 days ), XX/XX/XXXX ( delinquent amount - $ XXXX-late 90 days ), XX/XX/XXXX ( delinquent amount - $ XXXX- collection/charge-off-profit and loss write off ), XX/XX/XXXX ( delinquent amount - $ XXXX- collection/charge-off-profit and loss write off ), XX/XX/XXXX ( balance- $ XXXX- collection/charge-off-profit and loss write off ), XX/XX/XXXX ( delinquent amount - $ XXXX- collection/charge-off-profit and loss write off ), XX/XX/XXXX ( delinquent amount - $ XXXX- collection/charge-off-profit and loss write off ), and XX/XX/XXXXdelinquent amount - $ XXXX- collection/charge-off-profit and loss write off ), which is in violation of the Fair Credit Reporting Act ( FCRA ). There many other inaccuracies regarding this account which are being reflected on my credit report such as Date Opened-different dates-XXXXXX/XX/XXXX and XXXX & XXXX-XX/XX/XXXX, Date of Last Payment-different dates-XXXX-XX/XX/XXXX, XXXX-XX/XX/XXXX, and XXXX-XX/XX/XXXX- Last Date Active-XXXX-XX/XX/XXXX and XXXX & XXXX- XX/XX/XXXX -- - proof of reported inaccuracies. Per XXXX Credit Report, XX/XX/XXXX- OK reporting with a balance of {$4100.00} but in XX/XX/XXXX-30 day late mark with balance of {$3700.00} with a paid amount of {$410.00} displaying a {$230.00} past due balance and the scheduled payment account is {$110.00}. The {$3700.00} balance remains the same from XX/XX/XXXX to XX/XX/XXXXwhich now displays {$2600.00} ( decrease ). However, amount paid is still displaying as {$0.00} with a C/O status. I ask that this account be PERMANENTLY REMOVED from my credit report as they have violated so many FCRA requirements of my credit report. I also would like an UPDATED credit report reflecting that this account has been removed.
Company Response:
State: LA
Zip: 70126
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: On XX/XX/17 we purchased a XXXX XXXX XXXX from XXXX XXXX XXXX. We were told it would be very hard to get approved for this loan so I was a cosigner. They kept trying to get us to buy a different ( more expensive ) vehicle. Finally they were able to find someone to finance the car. Santander Consumer USA was apparently the only place that would finance us, and at an 18 PERCENT INTEREST RATE. Yes for an auto loan. Neither of us had bad credit scores at all. The payment for this car is about XXXX a month for a {$26000.00} loan, half of the payment goes towards interest. We consulted with a few people and we were told that there 's absolutely no reason for that high of an interest rate or payment. We also wo n't be able to refinance until we pay down to {$21000.00} and currently the payoff amount is {$29000.00} due to fees, interest, and finance charges.
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Santander locked me into a predatory lending auto loan. Once I figured it I tried to negotiate a lower rate because I knew I would n't be able to make the payments due to missing work because my wife was Ill. I 've paid a {$510.00} car note for 4 years. I did n't receive any notice and they repo the car.
Company Response:
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-24
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have been a victim of identity theft with multiple accounts and a tax return. I have reached out to this company notifying them of such and have completed their identity theft paperwork but it is still on my credit reports. I have not heard anything back from them in over a month since I sent the paperwork with police report included. This account is negatively affecting me on all three bureaus and the amount keeps changing between XXXX and XXXX something owed for this fraudulent account. I did n't even have a license or a permit when this account is being recorded as being opened.
Company Response:
State: FL
Zip: 32277
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-24
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: All attempts to settle the account and make payment are attached below. The company Chrysler Capital failed to respond to ALL document presentments as well as has taken the personal property and has kept the financial instrument.
Company Response:
State: FL
Zip: 33470
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: For the last year I have had a Santander account that does not belong to me reporting to XXXX and XXXX agencies. I have contacted Santander and was told there was no balance associated with me, but that my name, date of birth, and social were on file. I made them aware that I have never applied for any credit from them, or previously had an account with them. I also contacted the credit bureaus and was told this was fraudulent information, and that upon contacting the creditor this issue would be resolved. I was told by Santander almost a full calendar year ago that i would receive a letter in the mail detailing how they received my information and i have yet to receive this. XXXX was able to confirm this account did not belong to me, and months later reinstated another Santander account in the form of a credit card with different dates and balances. I have been kept from following through with my mortgage because of these constant challenges with a creditor who is not willing to respond with any valid information or work with a person who has been a victim of fraud.
Company Response:
State: AL
Zip: 35235
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-24
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: 2009 loan was taken out w/Santander Consumer USA, worst ever customer service, management. late fees and repossession fees were incurred loan was restructured due to financial hardship that was reflected on credit reports balance was at {$1.00} then Santander came up with having new rules and regulations about fees etc and put over {$1700.00} worth of fees back onto my balance, no notification of new policies or rules no type of correspondence at all a rep to say do n't be mad at me but these rules just changed. my credit reports reflect the balance change and they are reporting late due to this
Company Response:
State: TX
Zip: 78754
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A