Date Received: 2017-11-21
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: This company over charged me and my contract has a diffent amount
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-21
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I bought the car for less then what there trying to get from me they got over twenty thousand from me
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Hi, I tried to make an online payment 2 days ago to my account. My online account was locked out and the company was not open until today. This caused my payment to go over 30 days late. I would like this removed from my credit report as I tried to make the payment but was unable.
Company Response:
State: MA
Zip: 02180
Submitted Via: Web
Date Sent: 2017-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-20
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: SANTANDER CONSUMER USA charging very high interest rates. Checked pay off for my vehicle last month and it was XXXX and it went up this month to XXXX as the pay off amount. If anything it should be going down not up. I have been trying to refinance though another company, but no luck.
Company Response:
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-20
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: On XX/XX/XXXX, I deposited {$6000.00}, to the account of XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX , CO XXXX, as the down payment for the purchase of a used XXXX XXXX XXXX with stated manufacturers power train warranty expiring on XX/XX/XXXX along with XXXX report prepared by the dealer. .XXXX XXXX XXXX. XXXX XXXX then prepared consumer loan in the amount of {$32000.00} for my son to take delivery of the truck, the note was given by Santander Consumers, USA, XXXX XXXX XXXX, XXXX XXXX, TX XXXX. The note was to cover the following, mandatory warrants ty in favor of Santander in the amount of {$2700.00}, Colorado sales tax {$2800.00}, leaving an amount financed of {$29000.00}. The VIN number of the vehicle is XXXX. Upon delivery the left front tire deflated in the dealers parking lot. The vehicle was left overnight while the dealer repaired the tire. The truck was picked up the following day and within the first hour the engine malfunctioned and seized up. I had the truck towed to XXXX XXXX in XXXX, CO where a complete diagnostic was performed. The report stated that the truck had a leak of engine oil into the power train and that there was a near complete migration of the oil away from the engine resulting in the seizure and a new engine costing was required to bring the vehicle back into service. When confronted with the engine seize up and the recommendations XXXX XXXX refused to allow any warranty work to be done at XXXX. XXXX XXXX demanded we pay the expense of having the vehicle towed back to them for where they said the problem was a defective fuel pump and they replaced it with a used one covered under the warranty. The truck ran for about a hundred miles and the problem was repeated. My son and I made a series of inperson and telephone demands to have the engine replaced. We were constant, y rebuffed. I retained an attorney who presented manager of XXXX XXXX with irrefutable data from XXXX showing that unauthorized work had been done on the truck in XX/XX/XXXX and that the powertrain and other warranties were voided by XXXX I. XX/XX/XXXX. Sharper rides made a false representation in their sales papers that the power train warranty was valid until XX/XX/XXXX. They have refused to respond to requests for warranty work. Most recently the warranty company refused to reimburse me for {$2300.00}, to repair the oil leak from the engine to the power train. This work was done at. XXXX XXXX. In the year since delivery we have complained to Santander about the material non disclosure and they have not responded. The warranty rep refuses to anything and totally ignores the the diagnostic report from XXXX and XXXX. The report still stands that the engine was subject to unauthorized work and there are permenant deficiencies in the timing mechanisms and other matter that XXXX detected in XX/XX/XXXX, the code deficiencies run to two pages and these conditions existed three years before XXXX XXXX sold us the vehicle. Both Santander and XXXX XXXX and the warranty company were sent copies of the presage deficiencies which were not disclosed at the time of purchase. XXXX XXXX is a highly reputable Dealer and they have a long history of fixing XXXX vehicles for owners that purchased them at XXXX XXXX where in general a minor repair was made where a major one was required. In our case XXXX said the fuel Pump was operating as it should and XXXX degraded the engine by replacing an OEM part with a rebuilt. We have tried to get the theee parties to the table or arbitration and we are just stalled. I have spent, over {$6000.00}, inrepairs, towing, and. Car rentals. Tne truck has been driven about 1,000. Miles since purchase and been towed at least twelve times. Please assist us in bringing these parties to the table so we can resolve matters.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2017-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-19
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have an auto loan with Santander Consumer USA. My loan is nearing maturity and will be paid off XXXX XXXX. I setup autopay online so that my payments are automatically deducted from my checking account each month. When I set up autopay, I saw my maturity date was XXXX XXXX and the last payment was approximately {$180.00}. My regular payments are {$390.00} each month. I logged into my account today and the last payment has changed to {$350.00}. I was never notified by Santander about a rate increase or any adjustments being made to my interest or payments. I would like to know why my last payment has increased. If this is a mistake, then I would like for Santander to adjust my account to reflect my true balance.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2017-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I purchased a vehicle on XXXX XXXX,2017 and have several hard inquiries on my credit report. The only company that was authorized to access my credit was XXXX XXXX.
Company Response:
State: TX
Zip: 76039
Submitted Via: Web
Date Sent: 2017-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: 1. I am over the age of XXXX and am a resident of the State of Texas. I have personal knowledge of the facts herein, and, if called as a witness, could testify completely thereto. 2. I suffer no legal XXXX and have personal knowledge of the facts set forth below. 3. 1. SANTANDER IN REFERENCE TO ACCOUNT # XXXX 2.I CANCELLED MY CAR WARRANTY WITH XXXX, XX/XX/XXXX 3.THEREFORE I WAS DUE BACK THE BALANCE OF {$2300.00} 4.XX/XX/XXXX XXXX REFUNDED THE XXXX TO SANTANDER BECAUSE THEY ARE THE LIEN HOLDER. 5. I HAD A ACCIDENT XX/XX/XXXX, DUE TO THE INSURANCE TOTALED THE CAR AND PAID OFF THE ENTIRE CAR XXXX, BY XX/XX/XXXX. 6. LEAVING THE BALANCE OF {$14000.00}, IN WHICH SHOULD HAVE BEEN A BALANCE OF {$2300.00} LEFT, DUE BACK PAYABLE TO ME THE CUSTOMER, XXXX XXXX THAT IS ME. 7.SANTANDER CONTINUED TO DEBIT MY ACCOUNT FOR THE CAR PAYMENT AFTER BEING PAID OFF, BY THE INSURANCE. 8. SO BY XX/XX/XXXX SANTANDER WAS COMPLETELY PAID OFF IN FULL AND THEY STILL TOOK THE PAYMENT OF XXXX FROM MY XXXX ACCOUNT OF WHICH I HAD TO FILE A CLAIM WITH XXXX TO REVERSE THE {$520.00} 9. SUMMERY I REQUESTED THE {$2300.00} PLEASE BE PAID BACK TO ME FROM SANTANDER, AND TO REPORT ON MY CREDIT REPORT THE CAR BEING PAID OFF IN FULL, AS OF XX/XX/XXXX, MY CREDIT REPORT IS STILL SHOWING XXXX WHICH IS INACCURATE.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This account have been remove from my credit XXXX XXXX and XXXX its showing on my credit report XXXX with in accurate information showing charge off since XXXX then showing paid in good standing XXXX of XXXX this information is inccurate I dont receive any information from anyone bout this I ask to please remove Santander bank immediately from my XXXX credit report they are putting false information on my credit.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-17
Issue: Struggling to pay your loan
Subissue: Problem after you declared or threatened to declare bankruptcy
Consumer Complaint: I filed bankruptcy XXXX and was XXXX XXXX. My online account was restricted with Santander and upon calling in to check my balance, employees had no access. After being discharged from bankruptcy. I could see my account was delinquent. I started making regular payment. XXXX. I had no statement or access to my account, but I still made a payment. My vehicle was repossessed XX/XX/XXXX w/o notice which is fine. The problem lies in the fact that after I called to make arrangements to bring my account current, I was told Santander could not confirm that my vehicle had been repossessed. I blindly paid what I owed. I called XX/XX/XXXX to make sure my payment had been processed and I could retrieve my vehicle. The payment had been processed, but there was no formal repossession paperwork so they could not release my vehicle until Santander formally filed the repossession. I spoke with 4 different entities regarding picking up my vehicle. First I was told it was local, and then XXXX NY ... Etc. Finally given the # of the storage facility it was closed. I feel like this has been poorly handled and would like to file a formal complaint. Santander picked up my vehicle XX/XX/XXXX without filing out the proper paperwork or giving proper notice and still have not gone on record to say to me that they repossessed my car. The bankruptcy department has never spoken with me.
Company Response:
State: NY
Zip: 131XX
Submitted Via: Web
Date Sent: 2017-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A