Date Received: 2017-12-19
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: Never received a Bill of Sale for the vehicle that was sold XXXX XXXX XXXX
Company Response:
State: CA
Zip: 91387
Submitted Via: Web
Date Sent: 2017-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-19
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I contacted this collection agency back in XXXX/ XXXX/ 2017 regarding the validity of this account. According to my FCRA & FDCPA rights, the company has 30 days to verify debt or it must be deleted. I have never received validation.
Company Response:
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2017-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I opened an auto loan account with Santander Consumer USA in XX/XX/XXXX for a term of 60 months which was due to mature in XX/XX/XXXX. During the term of my loan I routinely made payments in excess of the {$180.00} payment amount. The excess monies paid on my loan were never applied to the principal balance as requested but were deducted from the following months payment enabling Santander to continue to accrue daily interest on the loan amount. This continued for the duration of the loan, based on this pattern of behavior I did not make payments for the months of XXXX and XX/XX/XXXX as I was eight months ahead on my scheduled payments. I paid the remaining loan balance of {$440.00} in XX/XX/XXXX and paid off the vehicle in full. I now have the title to the vehicle in hand. Santander reported to the credit reporting agencies that I was 90 days past due on my loan payments destroying my credit score and causing me irreparable harm. I had one creditor close my credit card account completely and another reduce my credit limit from {$900.00} to {$100.00}. I contacted Santander repeatedly to no avail and in fact more than one supervisor with Santander confirmed that they in fact DO NOT apply any extra payments to principal balances but routinely deduct from the following months payment. Yet defended that they were correct to report me with late payments. This practice has allowed Santander to fraudulently continue to collect interest from it 's customers who have paid ahead on their accounts. I disputed the incorrect reporting with the credit reporting agencies and the company continued it 's stance with the credit reporting agencies that I was late on my payments despite the fact that I paid off my loan 8 months prior to the maturity date. Santander CAN NOT have it both ways. Either they apply any extra money in car payments to the principal OR they apply it towards the next months payment. In my case they have not only charged me additional interest by NOT applying my additional payments to the principal but have ALSO ruined my creditworthiness by reporting my payments were late when the loan was paid off early. Santander is known for it 's high risk loan practices to people with low or no credit history. I further submit that by reporting erroneously to the credit agencies Santander deliberately affects the creditworthiness of consumers negatively thereby creating repeat business for themselves which is reprehensible and highly unethical. I initially trusted Santander to be a reputable company but now I question everything about my loan with them and I wonder if daily interest is even legally allowable for car loans. My frustrations were heightened by trying to speak to people who had little to no knowledge or understanding of finance and had a very difficult time speaking the English language. Contacting the corporate office was impossible as well they just continued to direct me back to customer service who could not help me. I was told a month ago that they had " escalated '' my issue and that someone would call me back, to date I have not received any contact from anyone. I recently XXXX my only daughter and I have been financially struggling while trying to cover XXXX expenses and to buy her a XXXX due to a delay in the life insurance payout. The reduction and closing of my various credit accounts ( that were in perfect standing ) has caused me an extreme amount of undue stress and suffering on top of my deep XXXX from this XXXX and it is inexcusable. Please help they have ruinied me!
Company Response:
State: OH
Zip: 44310
Submitted Via: Web
Date Sent: 2017-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I attached the correspondence I had with two car dealers, and XXXX. XXXX approved my loan for some {$12000.00} but when I refused to purchase a vehicle of their choosing, or dealer selection, XXXX of XXXX XXXX had my approval canceled. I argue the credit agencies refuse to post all of my loans, and instead post one negative item on my credit report. I believe this is a violation of The Fair Credit Act, Equal Opportunity in lending, and request you correct their violation of my civil rights. I believe XXXX XXXX XXXX. their internet department specifically XXXX Internet sales attempted to exploit me, and violated my civil right. I am requesting a Full Investigation. Thank you
Company Response:
State: TX
Zip: 77539
Submitted Via: Web
Date Sent: 2017-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: In XX/XX/XXXX, I disputed with all three credit bureaus inaccurate inquiries on my credit report. XXXX advised me to reach out to the companies in regards to these car loan dealership finance dept in regard to these unauthorized inquiries. After speaking with XXXX XXXX XXXX about this type of inquiry they advise me to contact the dealership finance dept to retrack these reporting activities because the third party does n't have control of this reporting activity. I contact rhe dealership finance dept and the finance stated he did n't know how to request deletion from the bureaus. On XX/XX/XXXX I spoke to a saleman at a XXXX dealership and advise him that I was interested in leasing with XXXX ; therefore, I DO N'T want my credit pulled by no other companies, he advised me it would n't since all leases are done by XXXX. On XX/XX/XXXX, I was contacted by XXXX that I could be approved for year end close out lease option that would be less expensive. To say the lease the dealership outsource my data without my permission.
Company Response:
State: TX
Zip: 78728
Submitted Via: Web
Date Sent: 2017-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On two occasions, within a span of 2-3 days, my credit was used to try and finance a vehicle. I had no knowledge of it and did not authorize these inquiries. I contacted each one of them by phone and they refuse to help me.
Company Response:
State: WV
Zip: 25801
Submitted Via: Web
Date Sent: 2017-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-16
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: i 've been paying for my vehicle ( XXXX XXXX XXXX ) since XXXX. I make my payments regularly each month but my balance was the same ( never moving ). i have records to show for it. the lender ( Santander Consumer ) fixed part of their mistake but now are trying to say that I owe the {$1000.00} from an internal audit they conducted almost two years ago. When i called they said it was from a missed payment almost two years ago and they are just noticing it. according to them I still owe {$9000.00} on a five year loan.
Company Response:
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2017-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-16
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: Hello I am writing because I would like help in this situation. On XXXX XXXX, XXXX I took out an auto loan with XXXX XXXX Bank and the next thing I know I received a letter stating my loan was sold to Santander XXXX XXXX on XXXX XXXX, XXXX. I have been scammed by XXXX Dealership located XXXX XXXX XXXX XXXX XXXX, CT XXXX. First they sell me a XXXX XXXX XXXX rental car for {$37000.00} then they gave fraudulant income information to XXXX XXXX Bank. Then Santander buy the loan and charging me a cash selling price of {$22000.00} plus interest.every month at different rates. And I am confused as to how they can do this. When I signed the contract with XXXX XXXX Bank the total sale price is {$37000.00} which was all addition added to the sale of the car. Which is XXXX of the many reason I sued the dealership for their role in this unfair dealing with consumers. once my loan was sold and I became aware of the deceptive practices of the dealer i contacted Santander to make them aware of this scam we was in. I then requested all document containing to this loan transfer and asked What made them give me a loan. That is when I discovered XXXX gave them false information at that point I informed Santander of XXXX deception and demanded an investigation which never happen. But they did send me a retail contract and no other document showing my loan transfer information. At the time of my contact with Santander I was in the process of suing dealership so I was n't sure exactly how XXXX case was going to end. So once I won case against them I did not know at the time that finance loan companies are just as responsible for this happening to a XXXX mother of XXXX. Again, if XXXX XXXX Bank would have done the proper documentation they would have know that I am a mother of XXXX with no job collecting social security XXXX since XXXX. But they did n't which violate the True and Lending Act. If this company would have properly checked my credit they would not have offered me a loan for such a large amount. So I blame the auto loan company and dealership for this happening to me. I would have rather been denied a loan then to be in debt for over {$32000.00}. Due to these business violating there responsibility of the law. All I wanted and believed was they was being honest to me about the financing of the car. Then once santander took over loan a new set of problems came. meaning the high interest monthly. it did n't bring the total down i could n't get answers as to how they took over my loan. So at this point i feel like Santander, XXXX XXXX Bank and dealership are responsible for breaking laws against me. I think our contract was breach due to negligence on behalf of all companies named above. I just want to be put back in the same position before I met these companies. With no debt and little money.
Company Response:
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2017-12-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-14
Issue: Getting a loan or lease
Subissue: Problem with a trade-in
Consumer Complaint: XXXX XXXX. It is a car loan finance company,, I had a lemon car in XXXX which had power steering fluid issues after purchasing the vehicle. I never knew this until the XXXX XXXX started to give me problems. Then I went back to the dealership XXXX XXXX XXXX XXXX That car was traded off for a XXXX XXXX XXXX which included high interest rates and also a fradulent credit application. The application was lied on which made my car notes extremely high.
Company Response:
State: LA
Zip: 70126
Submitted Via: Web
Date Sent: 2017-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-14
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My vehicle has been repossessed by XXXX XXXX. I have called them and they told me how much I need to pay to get it reinstated. They will not tell me how long the vehicle is going to be at the place of possession, only that it could be transported to an auction lot in 24 hours. I also have NOT received any correspondence in writing that the vehicle has been repossessed. The fees are going to mount. I have a very high interest rate, which I am aware of, however, I just need my vehicle back. I can not afford the {$2000.00}. which they want me to pay due to fees etc. this is my second repossession and all they told me that the next time ( if there is one, I will not be reinstated ). I know that I should have received some correspondence and also given a date as to when it could be auctioned so that I can pay for this. I have a job but I can not do my job without a car. I have assets in my retirement account but they can not be released until late XXXX 2018. PLEASE HELP.
Company Response:
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2017-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A