Date Received: 2019-04-30
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I was having difficultly making my monthly payment. I call customer service at Santander Consumer USA whom Finance my car loan. I ask them if they would work with me in keeping my payment at the {$210.00} instead of raising my payment back to {$360.00} which I can't afford, in the perceivable future I need to have my payment to stay at {$210.00}. I can comfortably afford this payment. I tried to negotiate with them about leaving my payment the same. I am in a financial hardship.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: My husband and I purchased a new XXXX XXXX XXXX XX/XX/XXXX with the original loan balance being XXXX. The interest rate was 16.78 percent with a payment of XXXX monthly for 6 years. The total interest paid was to be a little over XXXX over the course of the loan. As of yesterday we have paid XXXX with XXXX going towards interest and only XXXX being applied towards the principal. About a week ago they repossessed the car and are refusing to reinstate the loan so I went on to see what the balance owed was so we could redeem the vehicle that we certainly have over payed for and that's when I realized how little of our money has been applied correctly. I have printed my entire payment history and there were roughly 3 years worth of payments that very little ( less than XXXX ) was applied towards principal. I'll admit there have been some late payments but after reviewing the paperwork it doesn't seem logical that late payments and completely unexplained fees would extend the life of the loan by what would certainly been another 3 years at this pace. All I'm looking to accomplish is have them adjust the balance to what it should be so I can pay the balance off and get the car back that we've already paid almost XXXX towards what should've been a XXXX loan.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: The vehicle was promised to put payments on the back of the loan ... when I went to sign the file documents they added more fees after car had broken down six times and couldn't afford to pay their astronomical fees added which were not agreed.. I was taken advantage of and this is robbery ... the car was also stolen ... and repossessed ... I lost my job as a result and thrown out of my home and cr dit ruined ... this is a misjustice ...
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: My complaint is with Santander Bank. I purchased my vehicle at the XXXX dealership in XX/XX/2016, new, at roughly {$20000.00}. I have never missed a payment, and have always paid more than the minimum amount required. I have paid over {$23000.00} but yet still owe {$15000.00} on the vehicle. My interest rate is 24 %!! I was told by the lender as long as my payments were met on time, the interest would drop. I have tried to refinance at other banks to get a lower interest rate but no one will touch the loan because the loan is considered " upside down ''. Basically the car is now worth about {$12000.00} and my loan is more than that. I checked my payments to find only about {$110.00} of my {$600.00} payments was being applied to my principal, even after requesting them to apply the extra payments directly to my principal balance. I contacted Santander to see if, due to my excellent payment history, would they refinance me and they told me no, they don't offer refinance. I discussed returning the vehicle and was told they would make sure it stayed on my credit for up to 7-10 years and it would prevent me from financing other vehicles, or even a house. I've been a perfect customer to this company, I've paid them well over what my car was worth and what my loan was for. They have been rude every time I have reached out to them and have offered no help nor logic reason as to why I still owe them {$15000.00}. They are predator lenders and take advantage of good people just trying to make a living and have a reliable vehicle. I wish to be refunded the extra money i paid over what my original loan was for and to be considered as PAID. I wish for someone to look into them and request them to lower their interest rates, and at least give good customers the option to refinance at a lower cost after establishing a good payment history. My credit is better now than it was when i purchased my vehicle, but due to the large balance with Santander it throws off my debt to income ratio so I don't qualify for buying a house or another vehicle. I just want to be done with them so I can move on and begin the home buying process for my family.
Company Response:
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My identity was compromised while I was oversees serving in the XXXX XXXX between XXXX - XXXX. During this time several unauthorized inquiries were made on my account. I have included the dates & names of creditors below. I have never authorized any of these creditors to run a hard inquiry on my credit report. I demand these hard inquiries be removed from my credit report immediately. XXXX XXXX XXXX 1. XXXX XXXX XXXXl 2. XXXX XXXX. XXXX
Company Response:
State: IN
Zip: 46530
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I am signed into their system with a login and password but can not get in. Rejected. with multiple attempts and other methods they provide fail. Attempts to use chat, mail or other online functions fail. I even changed browsers but still no good. " Call back on Monday. '' Well sorry they then attach a late fee at the stroke of midnight on an already horribly usurious loan or to pay by some other means. By opinion a great way to make extra money for the bottom line.
Company Response:
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2019-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Received a loan you didn't apply for
Subissue:
Consumer Complaint: I did not apply for auto financing for this debt collector. I have not received any written information to validate this debt. This should not be on my credit report as an inquiry or debt. Please remove this from all three credit bureaus.
Company Response:
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Car was sold to me as new when in fact was damaged when delivery to lot car had numerous problems ( do have supported documentation ) they would not allow me to trade down I had car inspected by ga dot inspector he failed the car the car was given up in 2015 and they refused to help
Company Response:
State: GA
Zip: 31088
Submitted Via: Web
Date Sent: 2019-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-27
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: In about XX/XX/2018 a few weeks after giving birth to my XXXX child I went to XXXX XXXX to get a car. I was looking for a truly affordable option for my family so that I could get around town and after unpaid maternity leave get back to work. I had a down payment of {$1500.00} and decent credit. While working with the salesman and the loan officer I didnt feel listened to in terms of what payments I could afford and the price continued to grow and the interest rate was insane. I was advised to pay in time for a year which I have done so over a year now and then refi. I am unable to do so with my current lender Santander consumer USA and my bank is asking for me to put over 4-5k down in order to have the option to refi. I am currently underwater on this car and have no way to get out of the loan and the payments be have become unbearable with my current daycare costs. At this point I feel like I have no options and I feel like I was locked into a deambular that instead of helping me to help my family is hurting us.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2019-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-27
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: XX/XX/19 - XX/XX/19 Specific dealership - XXXX XXXXXX/XX/XXXX XXXX, XXXX XXXX, AL. While researching trucks, XXXX XXXX 's XXXX had the truck that I had been looking for. I called and was greeted by the internet sales manager ( XXXX ). I informed the manager of my budget and the importance of staying beneath {$400.00} a month. The internet sales manager reassured me that this was feasible with no money down, and no trade in required. I was reassured that this was the case whether I leased the vehicle, or purchased it. I was informed that they hadn't met their sales quota for the month, and were 12 vehicles short. I was also advised that the finance manager would do whatever is needed to make the truck fit into my budget due to the dealerships numbers for the month. Examples were given that the dealership had special coupons to discount the vehicle even more. During the conversation I was reassured this was a forsure thing. I submitted my loan app online to reduce time at the dealership. The internet sales manager followed up with me prior to me leaving my house and advised that due to me and my family driving from a different city/state to purchase the vehicle it would be in the price range I needed to be. I was advised to ask for the assistant manager XXXX upon my arrival. My wife and I rushed to get our XXXX kids ready and arrived before closing. A sales rep ( XXXX ) greeted me outside and walked me to his desk. I informed the rep that I already had a deal booked and only needed to speak with XXXX. The rep stated he was brought up to speed and would be assisting. From there a paper app was recorded, even though I had already submitted one electronically. The sales rep pulled the vehicle around and allowed me to test drive. Once we returned the sales rep stated the best they could do is {$620.00} a month. I educated the rep that the deal was already set, and the monthly payments would be less than {$400.00}. He went back and spoke with the finance manager who now requested to purchase a vehicle that I had no plans on trading in. Even with the trade in allowance that I was told wouldn't be needed, the monthly payment was still higher then what was originally agreed to. The offer was declined but the sales rep asked for me to give him to noon tomorrow to try and work the deal. My family and I left and drove back to our city/state. The next day came and I was forced to follow up with the dealership myself. I was informed that the closest they could get to my previous quote was XXXX on a lease with more than 2k for a down payment. The offer was declined and I informed the sales rep that I will be leaving feedback from my experience. Transparency was key, and not present during this transaction. Had I known this wasn't an option, I wouldn't have ran my credit, nor would I have driven my family to a different city/state.
Company Response:
State: FL
Zip: 32526
Submitted Via: Web
Date Sent: 2019-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A