Date Received: 2019-05-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX repossessed Truck. Chrysler Capital began reporting to credit bureaus as a charge off bad debt before they actually repossessed the truck. A while later maybe a year they were reporting the account was still open. I've disputed everything that this company has reported to the bureaus and not once have they been corrected or removed from my credit reports. They continue to report false information to these buraeus and I keep getting denied credit and it keeps costing me more and more money.
Company Response:
State: CA
Zip: 95076
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The highest loan balance through Santander the day I signed this loan agreement was {$11000.00}. I noticed after my first payment that nothing in my payment was going towards my principle. I requested a pay-off letter just to check my balance at pay off versus my loan origination amount and my first payment. The pay off letter sent to me in XX/XX/XXXX was for {$12000.00}. This was a difference of {$590.00} increase within 6 weeks of purchase AFTER a {$400.00} payment that was not credited to the account for 2 months. I called Santander in XXXX of XXXX after seeing these figures. I was told my payment of {$400.00} would not be added until XXXX of XXXX because this " type of loan '' did not require payments for the first 90 days. I then inquired about the fees and how the loan was growing in amount owed, but no payment was required. I was told that interest would accrue daily and that I could pay the interest off up front to avoid this in the future. I left that phone call more confused than ever. Once my payment was finally credited in XXXX of XXXX I received a statement that showed late charges had been added in XXXX and XXXX of that year. AFTER I was told no payment due for the first 90 days and they were " holding '' my {$400.00} payment to be applied at the 90 day mark. I reached out to Santander again and was told some story about how every lender is " required to show late fees '' but " they don't really go on the back end of the loan ''. At this point I was ready to give the car back and get out of this scam I had been led into. It was too late to trade back with the dealership and Santander would not work with me at all. I was stuck in this. I paid my payments and saved up a down payment for a new car and kept my head down. XX/XX/XXXX. I was ready to get out of this horrible loan Santander sucked me into. I tried to trade in the car, but was told the payoff was {$11.00}, XXXX and no dealership would touch it at that negative equity. Called Santander to inquire about this ridiculous payoff. I had paid over {$5000.00} in payments and there was no possible way the payoff had only come down {$720.00} in 20 months. Santander told me via phone in XX/XX/XXXX that this was the payoff and that I had been making interest only payments each month. I literally lost my mind! I had made the payments required of me and not a single soul had ever told me that this was " interest only '' payments. I paid over {$5000.00} towards this car and got nothing in return! I gave up fighting and asked them to take the car back because I could not afford to own that loan any longer. I was losing money period. Santander arranged for me to turn my car in to them and told me via phone XX/XX/XXXX they would sell it and I would be notified of the date, time, place of the sale in writing and have options related to this sale mailed to me. XX/XX/XXXX rolls around. I receive a statement in the mail from Santander showing I owe them over {$8000.00}. I call to find out what is going on now. I am told my car was sold in XX/XX/XXXX and this statement is for the payoff. Sold? I was really confused ( again XXXX. I told them I never received the information in the mail I was supposed to and didn't know anything about a " sale ''. I was told that was my balance and it would be sold to collections if not paid in 30 days and then hung up on. I sent a written request ( the first of many ) to Santander stating I had never been notified of the sale as legally afforded to me as a right by the FTC, that the balance was incorrect as this XXXX vehicle was worth well over {$6500.00} and sold for only {$4300.00} and that is not commercially reasonable, I requested written documentation of the sale and condition of the vehicle at time of sale as I had taken pictures inside and out, I requested the original loan documents showing where I agreed to interest only payments, I requested an account history from time of loan until present. I have sent multiple written requests over the past year. I have disputed with the credit bureaus on this as well and received no response other than " creditor validated information they are reporting is correct ''. I now am showing I have a " charge off '' from Santander on my credit report of over {$8000.00} and never received any requested validation or verification related to this debt as requested for over a year via phone and mail. Santander has broken many laws in relation to my claim. Did not properly disclose the terms of the loan to consumer, did not apply payments to account in timely manner, charged late fees without proper disclosure to consumer, did not notify consumer of payment options and how payments were applied to loan, did not notify consumer of sale of vehicle per state and federal law, has not provided consumer with requested documentation for validation/verification of all information being reported after repeated attempts to obtain. XXXX, XXXX and XXXX have not investigated this claim properly after repeated attempts to show them payments made, all claims above, and evidence submitted. Even requested method of verification and full disclosure of how this was verified with them and have not received valid response. This continues to ruin my chances of getting any type of financing and Santander has broken law after law in relation to the way they conduct business and especially service auto loans. Consumer disclosure and document requests are ignored and consumer rights under FCRA, FDCPA, and all other aspects of business legalities are done in shady manner.
Company Response:
State: AL
Zip: 364XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I purchased a vehicle via Santander which was stolen in XX/XX/2017 after only a few months of ownership. I contacted my auto lender and Gap immediately and now after the vehicle XXXX was paid off at {$20000.00} less the deductible of {$1000.00} and Gap paid off {$4000.00} I am shocked to see that Santander is reporting the account as being in a derogatory status and that I am owing a balance of {$4000.00} with a high balance of {$25000.00}. I have attempted to divulge from this company where the balance derives from as I am not aware that I owe a balance after the payoff. I have subsequently been advised by Santander that the balance relates to interest and fees. Santander has offered me a settlement amount of {$1800.00} to pay off this so-called debt but failed to answer how these fees have been calculated? I have not yet received a response from Santander and this inaccurate entry still reports on my credit files causing hardship and is damaging my credit. As per The Federal FCRA section 623 ( a ) ( 2 ) of the FCRA 15, U.S.C 1681et seq. : including sections 615 to 629 I demand proof pertaining to these fees and require legal evidence that the balance that is reported is owed. Please provide me with this information immediately as I am not prepared to wait any longer for you to remove this inaccurate information and be aware that I am keeping precise records of this event and that I will seek legal recourse from the courts in the form of a small court claim against your company for damages relating to ( 2 ) years of inaccurate reporting against me.
Company Response:
State: FL
Zip: 33023
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Co-singing on loan for ex-wife before divorce 4 years a go an I dont make payments on this loan
Company Response:
State: OK
Zip: 74012
Submitted Via: Web
Date Sent: 2019-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-17
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I entered a loan with Santander Consumer USA in XX/XX/XXXX. In XX/XX/XXXX, I was in a car accident that resulted in the car being deemed a total loss by my insurance agency. I was told by Santander that after XXXX paid, my Gap insurance would cover everything else. So I purchased a new vehicle, being that I am a student living away from home. Following my vehicle purchase, I was called by Santander stating I still have a residual balance I am responsible for and failure to do so will result in my credit being impacted. My insurance company paid {$5200.00} and my GAP insurance with Santander ( XXXX XXXX XXXX ) paid {$1500.00}. I was told by XXXX that they do not cover late or missing payment or interest fees. So I paid my loan with Santander and my loan for my new car monthly. In XX/XX/XXXX, my credit report stated that my account with Santander was closed and paid in full as of XX/XX/XXXX. I called Santander on XX/XX/XXXX inquiring about the report because my online account still displayed a balance. I was told that the reporting was incorrect and the account is open and past due 53 days. I made a payment to Santander on XX/XX/XXXX that they misplaced. I faxed over my bank statement showing the payment processed ( XX/XX/XXXX ) and received verbal confirmation that the payment was found and will be applied to the account. Following this conversation, I was told on XX/XX/XXXX that I was 59 days past due and if I failed to make a payment it would be reported to the bureau, even though I continued to tell them the account is reported as closed and paid in full on my report. I made a payment on XX/XX/XXXX to avoid a negative report. On XX/XX/XXXX Santander listed my account as closed and adjusted the balance to reflect {$0.00} not including the misplaced payment from XX/XX/XXXX and XX/XX/XXXX. I was never contacted, so I called to inquire. I was transferred to the executive office who mentioned that the the credit dispute office stated they were advised to list the account as closed and paid in full as of XX/XX/XXXX. I followed up by asking what balance have I been paying on for 14 months, I was told they would speak with accounting and let me know. I have called every day for the past 2 weeks trying to resolve this issue. They mentioned they have been working with the CFPB in regards to my account. So I asked if my account was one of the accounts related to the settlement that took place in XX/XX/XXXX. I was told that I would receive a letter that was issued by an automated system on XX/XX/XXXX explaining in full detail what is wrong with my account.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2019-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-17
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: Santander Consumer USA is the name of the financial institution. I bought a car from XXXX XXXX in XXXX, TN where I reside. It was a 2012 XXXX XXXX. They sold me the car for {$14000.00}. I paid {$2000.00} dollars down on the vehicle. Santander Consumer USA loaned me {$12000.00} at a 24 % interest rate. Theyre saying I still owe them almost {$7000.00}. Ive paid them {$300.00} for 46 months. If I was to pay them any moneys after what I believe to be the last two payments of {$300.00} it would be outside the fair market value of the car and further violative of both federal and state laws governing lending institutions. There principle place of business is located in XXXX XXXX, Texas XXXX, XXXX. XXXX XXXX. ( XXXX ) XXXX. That their lending having me to pay another {$7000.00} should be treated as usury interest.
Company Response:
State: TN
Zip: 37207
Submitted Via: Web
Date Sent: 2019-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-16
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Santander Consumer USA / join in on the class action lawsuit. In 2013 i purchased a car through XXXX and they provided me with santander consumer, i knew nothing to be wrong with this bank besides the facts that my car loan came up to be {$20000.00} and in 2 years i paid off {$7000.00}, but within my 3rd year its like i could never get under that {$13000.00} mark and i was trying to figure out why, just couldn't figure it out, until now recently i just found out that they just had a loan suit against them about the same thing i went through, they also repoe 'd my car and left me stranded at the movie theater and if this was unlawful i would love to atleast get my credit back to a good standing so i can get another car cause now that is all they see is a repo. i was just curious about what i need to go through to join this action? XXXX XXXX XXXX ( XXXX ) XXXX XXXX , NC
Company Response:
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-16
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: XXXX XXXX 2010 eventually paying off Santander Lease Agreement with the hopes to transfer title to a new dealership and vehicle. Implications of a co-signer ; not needed. Smaller payments should be offered to me. Payments made on this account on time.
Company Response:
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2019-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: We fell behind on our car payments and explained to lienholder, Santander, rather than just getting current on the payments, we would pay off the loan in total on XX/XX/2014. And we did. Las year we discovered Santander reported to XXXX our account had a remaining balance of {$4400.00} that was " charged off as bad debt ''. Our account with Santander was NOT written off ; it was PAID off, in full. Santander did not have to write off any bad debt on our account we paid every penny owed. We have contacted Santander but it refuses to correct the misinformation reported, making it appear as though they had to write off over {$4400.00} as " bad debt '', hurting out credit.
Company Response:
State: TX
Zip: 78666
Submitted Via: Web
Date Sent: 2019-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-16
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: XX/XX/XXXX I bought a brand new XXXX XXXX. XX/XX/XXXX, my XXXX stalls dead in traffic. Took to dealer, they said it was out of oil. My XXXX burns oil! On 3 other occasions I have had dealer ship and myself add oil to this XXXX. This XXXX burns oil! And who knows causes premature tune ups, pistons, oil that cost XXXX $ a quart. This is not right. I tried reaching out to XXXX XXXX and received a call center who wouldn't let me speak to supervisor or management. My dealership says I can't trade it in, that they are trying to resolve the oil burning issue. I can't file for a lemon law. This is not right! I'm paying off a loan! I make {$12.00} an hour. I am XXXX years old. Can someone help me? I don't deserve this, it's a brand new XXXX with XXXX miles. Can you have XXXX management contact me? They have many complaints about this problem, I've looked it up and the dealership says they have many complaints as well. Thank you, XXXX
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2019-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A