Date Received: 2019-08-05
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: My mom purchased a 2018 XXXX XXXX in XX/XX/2018. In XXXX, she had a XXXX. She suffered many injuries & we do not know if she will ever drive again. She is on SSI & XXXX. I am her POA & I've been trying to make arrangements with XXXX XXXX. I have two options : a voluntary surrender with the bank auctioning off the car, or selling to a 3rd party. The dealership has offered to purchase the vehicle for {$15000.00}. When the service agreement & gap coverage is refunded, she may still owe {$4000.00}. I requested that XXXX XXXX let us sell the car back to the dealership and we will work out a payment arrangement for the balance. XXXX XXXX has refused this offer and refuses to release the title to the dealership. They insist that we voluntarily surrender the car & my mom will have to pay all the fees associated with the auction. Auctions tend to get less money for a car that a buyback from the dealership. I've talked to someone in the executive office and they would not explain to me why they would release the title in an auction and not in a 3rd party sale. They are refusing to work with me to reduce my mom 's debt. Chrysler also called me at XXXX XXXX after I specifically asked them not to call before XXXX XXXX Mountain time. When my mom purchased the car, her loan came with a 14.5 % APR. She owes {$23000.00} for a vehicle the dealership values at {$15000.00}.
Company Response:
State: WI
Zip: 53546
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: My biggest problem is the predatory nature of Santander Bank. I was told many months ago that my bill was current when it wasn't. This combined with the insanely high interest rate means that I have been paying a ton on interest. I owe {$10000.00} on the car, and it's maybe worth $ XXXX- {$1500.00} at best. I would like to explore any available options so that I can be done with this vehicle. Santander customer service agents have not been very helpful at all to me when going through this situation. I would recommend that nobody take a loan out with this bank for any reason.
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I lost my job call the car company to forfeit the car. They tools 9 months to repo it. They sold The car 12 months after they re-polled it then charge me for the balance two years later the account was closed and it was considered a charge off. Today I got a phone call from my debt consolidating company that tried to collect {$3200.00} on this loan that has been closed and now they have applied it to my credit and said they will be garnishing my check. I voluntarily turned it in. And they closed the account
Company Response:
State: AR
Zip: 72143
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: My car was recently Stolen and so I have no Car to go to work nor to drive for my personal needs. I contacted the bank for a extension or a payment to be pushed back, and after Never being late in any payments they said no, I asked them kindly because I literally have to rent a car until this issue of the car getting stolen gets resolved. the bank denied me any request but threatened to report to the credit bureau if I did not make any payment this month. I am disgusted of how I was treated with this bank.
Company Response:
State: FL
Zip: 33993
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/19 my auto loan was removed from credit report dropping my score by -9 pts. Im very angry I requested a dispute for inaccurate balance showing on my report for the auto loan. I didnt ask for it to be removed because it was in good standing. The auto company is Santander Consumer USA. The balance they have on my report is XXXX and my balance is XXXX. I pay my monthly installment on time every month, but its not updating continuously. Please put my Santander Auto Loan back on my report. This is my second or third time disputing the inaccuracies on my account and its not right. I pay my car payment on time, so I should receive credit for on time payments and since the account was removed my score was impacted negatively. Please return the loan back on my credit report ; it was already on my credit report.
Company Response:
State: VA
Zip: 23225
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I financed a XXXX XXXX XXXX from Santander Auto, which I paid off on XX/XX/2019. To this day, I have yet to receive a title, lien release ... nothing! I have contacted them by phone dozens of times, for over a month and everytime, I am given the run around. The title has been lost in the mail for a month. The other alternative is for me to obtain a duplicate title at the DMV, but I need a lien release to do that. I have called Santander multiple times over the last weekm requesting that they fax a copy of the lean release to the XXXX NJ DMV, and after driving there and waiting, multiple times, they haven't received anything from Santander! After complaining, Santander told me it takes 5 days to send the fax. This is after another rep told me it takes 24 to 48 hours, and another told me it takes 2 to 3 hours. No one at Santander has the same story. I escalated this to a supervisor who told me, considering the original title was lost in the mail, it takes TWENTY days to request another, SO I waited 30+ days already, and now it will take 20 MORE! I demanded to be escalated even further to a higher up supervisor, and they hung up on me. I need to register this car in a new state as well as provide documentation to my new insurance carrier, within 30 days! I am risking issues with the aforementioned because I have no documentation to provide. Santander had no problem taking {$13000.00} for the payoff but they can't give me my documents! 30 days ago I paid it off. And they have been nothing but unhelpful since.
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have a loan with Santander USA for an RV. I have made some additional payments which I wanted to go toward principal reductions. Those additional payments and dates were : XX/XX/XXXX {$80.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$3000.00} XX/XX/XXXX {$2000.00} My regular scheduled payment is {$1900.00} I have been sending {$2000.00} wanting the additional amount of {$22.00} to be applied to principal. I am not sure if that is being done or not. Those payments were on the following dates : XX/XX/XXXX XX/XX/XXXX I contacted Santander on XX/XX/XXXX after I received a statement and viewed my transaction history. I was told the XX/XX/XXXX & XXXX was credited to interest, because that is the way they do things. I further explained to them that the additional payments on XX/XX/XXXX & XXXX should be for principal reduction. I was told they would look into it. I have been signing into my account expecting to see a correction, but to date that has not been done.
Company Response:
State: IN
Zip: 46176
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Hello, My current Auto loan is with Santander Consumer Finance. I have made my monthly payment above the origination amounts. The payments are not being applied correctly to the interest/principal columns. Santader and I have has the account audit and rectified once already. I made my payment this month above the amount due and the same problem continues to happen they are applying funds incorrectly to interest/principal columns. This misappropriation is to their favor. I told them I didnt want to go through this every month. I mentioned to them after speaking with the executive team of the office of the president and trying to rectifying internally that if it continues to happen I would file with the CFPB along with my Attorney group. I have supporting documents as well as i assume their recorded phone conversations. I've dealt with XXXX XXXX XXXX in the executive office. I've explained to them there was a problem with there system and appropriation of funds. They clearly acknowledged after adjusting accounts but we are continuting to have the problem.
Company Response:
State: TN
Zip: 37205
Submitted Via: Web
Date Sent: 2019-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Chrysler Refuses to report the true correct up to date accurate information on my credit Report and while doing so has violated many laws including but not limited to the FCRA, Banking law of North Carolina, and UCC- 9-616. I Started off by sending my notice of my request for a listed number of documents for Chrysler to mail to me on XX/XX/2019 I also sent out disputes to all 3 credit Bureaus This listed consisted of a number of documents I have a right to as a consumer. This list includes - 1. The complete original alleged promissory note that shows my signature 2. The account transaction history 3. Any required default or acceleration notices 4. The notice of sale document 5. The Calculation of Surplus or Deficiency letter 6. Any additional finance contracts including those related to insurance or finance products 7. The buyers guide 8. The purchase order 9. Any license, bond or registration document required by the state that allows you to hold or service this alleged promissory note On the XXXX of XXXX Chrysler mailed me The Calculation of Surplus or Deficiency Letter, The Notice of sale document. They did not send me any additional documents related to insurance or Finance products, The Buyers Guide ( XXXX XXXX ), The purchase order, Any License or bond or registration document required by the state that allows them to hold or service this alleged promissory note. The Account Transaction that I received from Chrysler Omits 5 Months worth of transaction history with no explanation of why. It shows a Balance and Past due Balance on all bureaus which is a violation but it also shows a balance that is more than {$12000.00} higher on XXXX and a past due balance that is inconsistent with the other 2 bureaus, The dates of last activity are just as inconsistent, and so are the dates of last payments made, 2 of 3 credit bureaus report the wrong credit limit, A monthly payment also reports which is also a violation. In my initial contact with chrysler I told them this account was a Retail installment sale contract not an auto loan, they report to the bureaus that the account is indeed an auto loan but yet send me a contract stating that it is true indeed a Retail installment contract but yet it hasn't change on the bureaus or even report that the account is being disputed. This is affecting the way my credit is scored and is no way to report the truthful accurate complete data. Below I have Attached more than enough documents to convince you of this blunder on my credit report.
Company Response:
State: NC
Zip: 28376
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Upon looking at a credit report, I noticed a collection account from XXXX XXXX XXXX. I seen there was a date from 2016. I have not received any contact from such company explaining my rights to dispute. Also they have not been able to provide proper documentation regarding a contract between myself and XXXX XXXX. My original debt was with Chrysler capital where I returned the vehicle too. Also chrsler capital failed to inform me of the 3 days change of mind clause allowing me to back out of loan in 3 days. I returned vehicle back to Chrysler capital less than a year from sale. It was a preditory loan that would have me paying {$40000.00} more than the vehicle was worth. I have disputed the XXXX XXXX on through all 3 credit bureaus and they continue to illegally report this debt.
Company Response:
State: WI
Zip: 54913
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A