Date Received: 2020-09-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I was shocked when I reviewed my credit report and I still found multiple inaccuracies on my credit report from the 3 major credit bureaus. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, incomplete, and unverifiable information. Im not sure who to take this to anymore, but Ive disputed this account several times with both the original creditor and the credit reporting agencies accordingly and Ive attached everything to support my dispute. However, I continue to received a pre-template letter sent to me that its been verified and it REMAINS. How is it possible that this was verified if you continue to report incomplete, inconsistent, inaccurate, and unverifiable information on this account and a thorough and in-dept investigation. Ive disputed and I havent received anything as such, but it continues to be reported in violation of the consumer laws. Continues to report wrong balance, incorrect date of first delinquency, wrong date of last active, inconsistent payment status, high balance and actual balance is questionable, etc. I believe that section 609 of FCRA also allows me to ask for detail information about the account and how you indeed investigated and your detail process. Im extremely upset and shocked about the way this charge-off account is reporting on my credit report which continues to report with incomplete, inconsistent and unverifiable Info. How can you honestly say that you verified as it being accurate? This was NOT verified! I am requesting this investigation under the authorization of the Fair Credit Reporting Act Section 623. ( a ) ( 8 ) ability of consumer to dispute information directly with the furnisher. What I am disputing : The account you have reported to the three credit bureaus. My basis for this dispute is that I have no knowledge of this account.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: We have continues billing issues with Chrysler Capital since we opened the loan with them. But now the vehicle has been involved in an accident and considered a total loss. The insurance company XXXX XXXX XXXX has been paid off the loan amount at or around XX/XX/2020 and our online account with Chrysler Capital has been closed too. Due to the slow processing speed of Chrysler Capital on the insurance pay-off check which delayed the closure of the account, another automatic monthly payment of {$550.00} XXXX has been made to Chrysler Capital on top of the total payoff check from XXXX XXXX, meaning that Chrysler Capital owns us {$550.00} USD. We have requested Chrysler Capital multiple times to reimburse the {$550.00} USD but they have not responded to that request and they have shown a very non-cooperative attitude in this matter. Surprisingly, we also just received, without any previous notification, a " Notice of Intent to Accelerate and Requirement of Strict Compliance '' letter dated XX/XX/2020. This letter states that Chrysler Capital accuses us of being in default of our contract and due to pay {$1100.00} before XX/XX/2020. Not paying will result in repossession of the vehicle and acceleration of the outstanding dept plus all accrued interest and other charges lawfully owing. The language is, as always with Chrysler Capital, very aggressive. Nevertheless, the vehicle is already paid off and owned by the insurance company XXXX, who posses the title send to them by Chrysler Capital, and it is Chrysler Capital that owns us an {$550.00} XXXX overpay which they refuse to credit. Several attempts to establish a normal and civilized communication to resolve this issue with Chrysler Capital have failed due to the incredibly incompetent and rude service representatives. They refuse to educate themselves in our case and simply threaten with sanctions. They also refuse to give us proper contact information to send statements to them so they can review the payments and conclude that Chrysler Capital is in default. Even the online statement indicates an overpayment although it shows an {$500.00} XXXX overpay which does not reflect the correct amount of {$550.00} XXXX that we paid. Requests to speak to a supervisor or XXXX have been answered by simply disconnecting the call.
Company Response:
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I was told the vehicle that I had technical problems that cause me an accident and which the vehicle should have been totaled. I was charged exorbitant an extremely high interest rates and taken advantage of as a XXXX XXXX veteran who has had multiple XXXX XXXX Chrysler Capital Santander I took total advantage of my situation and my lack of knowledge based on the multi-state class action lawsuit to which they repossessed my vehicle these things will pointed out in the class action lawsuit of lightning happen and my situation and they will not remove it from my credit report after contacting them disputing this with the Credit Agencies
Company Response:
State: GA
Zip: 31206
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have had an account with Santander Consumer USA since XXXX of 2016 i originally purchased the vehicle for XXXX the contract i signed was a 72 months lease. Although i have deffered some payments i noticed that i still owe XXXX i viewed my statements and all of my payments are going towards the interest loan theres no way that all of my payments down to the XXXX should be going towards the interest only. In these 4 years i have paid over {$32000.00} to santander and not XXXX cent went towards interest. I want either my money back or the title to this vehicle and the vehicle removed off of my credit report. below i have attached a copy of my statements that show all of my payments are going towards only the interest.
Company Response:
State: GA
Zip: 30168
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XXXX of XXXX I purchased a XXXX XXXX from Santander Consumer USA for {$11000.00}. On approximately XX/XX/XXXX I experienced a total loss on my vehicle. At that time I had automobile insurance as well as a GAP insurance policy that was associated with Santander. During the claim process, I was advised that the payoff for my loan was {$10000.00} My auto insurance paid {$5100.00} on the balance and I was told to contact the GAP insurance to take care of the balance. I did everything that I was instructed to do and after being told by someone at the GAP insurance company a payment would be issued to take care of the remaining balance on my loan. Approximately two weeks later I called GAP to follow up on the check and was advised that they would not be paying anything on the claim. According to them, based on their calculations I had made all my payments on time, no additional interest and fees would have been charged and the car would have been paid in full with the payment from my car insurance. I advised the representative that I have no control over how they apply payments and I was under the impression GAP coverage kicked in to cover any remaining balance on my loan. After speaking with the GAP insurance I actually took the time to review the car payments I made to Santander and it appeared that over 97 % of the payments I made were applied to interest only, very little was applied to my principal. There was even one point for the course of an entire year that all my payments went strictly to interest only. How is the possible? I added up the payments I made from XXXX until XX/XX/XXXX and I paid approximately {$13000.00}, when you add the amount that my insurance paid there has been a total of {$18.00}, XXXX paid for the vehicle. I initially filed a better business complaint against the GAP insurance company ( XXXX XXXX ) as I felt as if they were not honoring the GAP contract by the answer I was given for non payment. I had a supervisor call me to explain the break down of the contract and the in actuality, the GAP contract was powered by Santander Consumer USA and had language in it to not pay the claim if any payments were late and interest was accrued on the loan. Which I feel is not fair and very misleading to customers. I also received a letter with the title of the vehicle stating that this lien has been paid in full. When I reached out to Santander about this and an outstanding balance I was told it was a mistake and should have been sent to XXXX. How is it the debt can be paid in full for insurance but not for the consumer? I made a call today XX/XX/XXXX to speak with a supervisor about a possible settlement or cancellation of the debt due to the total loss and misapplication of my payments and was told by XXXX in the customer service department that there is nothing they can do to help me. As I explained to her, I've paid {$13000.00} over the course of my loan and my insurance paid {$5100.00} for a total of {$18000.00} on an original debt of {$11000.00}. The loan is no longer secured by the collateral I would like to see if we can do something to help me out. I can not afford to pay for this loan and get a second car payment. I feel my payments were grossly misapplied and that Santander took advantage of me and I'm sure several other customers with their predatory lending practices. In addition, they constructed " GAP '' coverage that is not payable. Interest is continuing to accrue and what was once a {$4900.00} balance has jumped up to {$5100.00}. They do not have the consumers best interest at XXXX and despite many attempts, they do not offer any assistance. They should not be allowed to continue these predatory lending practices at the expense of consumers who were at the time down on their luck.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I emailed Santander via their website requesting full validation of the debt. Sander did not provide me with any validation as they stated they need to speak to " me ''. I provided them with what I needed. The bill has been paid directed to the collection agency. Santander is reporting incorrect dates " Las payment made XX/XX/XXXX ''. I have not paid them anything since XXXX. The collection had been at XXXX XXXX XXXX for 2 years. Santander refuses to give me full validation. I need these documents to show how old the charge off is. I requested the validation on XX/XX/XXXX. I received an email on XX/XX/XXXX stating they needed to speak with " Me ''. No validation gas been received to date. The agent 's name is XXXX XXXX XXXX.
Company Response:
State: TX
Zip: 77535
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I went to purchase a XXXX XXXX XXXX at XXXX XXXX in XXXX on XX/XX/2020. We did every step to obtain the car and everything was signed interest and bank was approved on the same day. a few days later I get a phone call from the XXXX Manager. He left a voice mail in my phone saying that they had to pull my credit again because my credit was locked and could not finalize the transaction. That to me was very strange so I did call him back when I was leaving work. I left him a message asking him one question. How was it possible that I signed documents with a bank which it was XXXX who finance the car and got an interest at 4.9 % if my credit was never pull? He did not call me back after hearing my message and the General Manager called me back and told me they made a mistake, but they will need for me to reopen my credit again so they can shop around to get me approve. So I signed a fraudulent contract. I did talk to some people and I was told that is something called XXXX and Switch. Many dealers have the habit to do things like this. My stress level on that week went up and I could not work. So I called the sales manager or the person that helped me with the buying process his name is XXXX XXXX XXXX, he told me that I locked my credit to quick so they have to get funds from the bank. So I agree to open my credit again, because I did open my credit on the XXXX and locked the credit next day just to get finance. Anyway I open my credit back again after 4 or 5 days of having the new car. I even told him that I will open the credit, but I will not pay more money. He told me ok, so when I open my credit back again they did what the XXXX told me he was going to do, they were shopping around with my credit calling many banks. The next day XXXX XXXX called me and told me that I was approved but he needed {$5.00} K more for down payment. I told him that I was not going to do that, to just give me my old car back that I traded with them and my deposit. He told me ok, I drove on the XXXX of XXXX to return the new car back to them and get my old car back from them. Because I did not want any issues with them or been accused of stealing a car. When I went to get my old car back they stole the floor mats and the vehicle manual that was in the glove compartment. I made XXXX of my new situation that someone stole the Mats and he told me that he was going to order some new ones for me. Today I check my personalize tag and is under the new car. I told XXXX to transfer my tag back to my old car and he did not. So now I have another issue and is that my tag is under the new car and not under my old car that I have now. Anyway I have a fraudulent contract signed between the dealer and me that has no validation. After leaving with the new car I returned the new car a week later because they change the non existing contract that I signed with them. I have copies of the contract that I can sent to this office if is needed. After calling XXXX XXXX about my tags he curse me out on the phone because I gave them a bad survey or review. I signed a fake contract that I was giving, I get my mats stolen and now my tag is under the new car and not my old car. XXXX first the finance contract is what I still do not understand. How can a dealership makes you sign a contract that later does not have any validation? Again I was told that this is called XXXX and Switch. I did not walk out of this deal, they push me out of the deal because they are asking me for more money after leaving with the car.
Company Response:
State: FL
Zip: 32824
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: There is an auto loan that does not belong to me on my report. The company reporting it is Santander.
Company Response:
State: SC
Zip: 29316
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-22
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: THIS LOAN DOES NOT BELONG TO ME SOMONE USED MY INFORMATION MY PHOTO ID AND SOCIAL SECURITY NUMBER TO OPEN THIS CARLOAN I HAVE TRIED TO FIX THIS FOR YEARS I am writing to request and initiate a formal complaint against XXXX, XXXX and XXXX CRA XX/XX/20, I mailed XXXX, XXXX and XXXX to Block Fraudulent information being reported, accounts for which I am a victim of identity theft. ( ATTACHED ). They have been unwilling and/or unable to conduct an adequate investigation and/or failed or refused to block usage of these fraudulent accounts being reported. Please contact these agencies and initiate a formal investigation into possible violations of the Fair Credit Reporting Act and/or Fair Debt Collections Practices Act. I will also be contacting the Attorney General and Postal Inspection Service for other possible violations of the law.
Company Response:
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2020-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: OnXX/XX/XXXX the account with Santander Consumer USA Holdings was added to my credit report. Originally I agreed to be the Co-Signer for the XXXX XXXX XXXX Vin:XXXX. At that time I was not present. The documents were mailed to me and I signed all documents as a Co-Signer and my mother XXXX XXXX signature was documented as the owner. Santander Consumer USA Holdings made me the sole owner of the car without my permission. There's no way I would have taken a loan out for a car when I had my own car loan out for my XXXX XXXX, which I'm now the owner of. I was advised that I was the owner of the car in XX/XX/XXXX when I began receiving phone calls about a late car payment. XX/XX/XXXX Santander Consumer USA Holdings settled with 33 states and the District of Columbia. It agreed to pay {$65.00} million to customers affected by the practices, as well as waiving {$470.00} million worth of outstanding loan payments. It also agreed to pay {$7.00} million to states to cover restitution claims. The states argued that the Santander division violated consumer protection laws by allowing subprime customers to borrow money for car purchases, even though these customers were at a high risk of defaulting on the loans. The loans were made between XX/XX/XXXX and XX/XX/XXXX. They also accused the lender ofturning a blind eye to dealer abuse and failing to meaningfully monitor dealer behavior. In a statement, Santander Consumer USA Holdings described the allegations asa legacy underwriting issue.The settlement wasanother key milestone in addressing issues related to that time period, it added, and would not affect its operations or ability to serve customers. The company said : Over the last several years, we have strengthened our risk management across the board improving our policies and procedures to identify and prevent dealer misconduct, and tightening standards to ensure affordability. Santander is barred from requiring dealers to sell ancillary products, such as vehicle service contracts Santander will also implement steps to monitor dealers who engage in income inflation, expense inflation, power booking, and Santander will enact additional documentation requirements for those dealers. Further, whereas Santander previously allowed these problematic dealers to waive documentation requirements on income and expenses, Santander no longer will allow such exceptions. If Santander has to use a default mortgage or rent payment value, the amount input must reasonably reflect the payment value for the geographic location. Finally, Santander will maintain policies and procedures for deferments, forbearances, modifications and other collection matters that all employees must follow. The states joining in the settlement led by Illinois Attorney General XXXX are the attorneys general of California, Maryland, New Jersey, Oregon and Washington, who comprise the executive committee ; as well as the attorneys general of Arizona, Arkansas, Connecticut, the District of Columbia, Florida, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Nebraska, New Hampshire, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, West Virginia, and Wyoming. The charge-offs on my credit reports are due to the negligence and malpractice of Santander and I request that it be removed from all credit bureaus. Attached you will find supporting documents. Regards, XXXX XXXX ( XXXX ) XXXX XXXX XXXX
Company Response:
State: GA
Zip: 30233
Submitted Via: Web
Date Sent: 2020-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A