Date Received: 2021-01-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Santander is currently under legal litigation. Santander is required to forgive the remaining balance on loans. Santander will also request that the loans be removed from consumers credit reports. According to the multi-state investigation website, Santander knew that some of their borrowers were at a high risk of default but turned a blind eye to these risks and exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios, significant backend fees, and high payment-to-income ratios. Santander needs to remove their collection from my XXXX and XXXX credit report.
Company Response:
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-01
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Predatory loan from Santander Consumer in 2013. Car repossessed and sold. Charged unreasonable amount of fees. Sold debt to XXXX XXXX and they are demanding a deficiency payment. Paid a lot of money for this car more and more fees added to the loan from the very first payment. They added fees and never brought down the amount payed. Shady salesman lied from the start. Then tried to bring me a different car than the car I bought. Dealers lied and i had the car for a week and never was approved for the loan. It only continued to get worse. Car continued to have issues w/ transmission overheating. When I take it to the dealership they said I owed {$150.00} for service and I was low on transmission fluid but I can not check fluids til reached XXXX miles. Did not honor warrenty. Refused to fix issues. Car over heating and stalled and was stranded all the time. XXXX XXXX XXXX. On the internet I found tons of other owners having the same issues with their XXXX. Everything about this from the purchase, loan, and running was a problem. Santanders did not follow the law and now I am being sued.
Company Response:
State: NV
Zip: 89002
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-01
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Aside from the many issues I have with Santander reporting incorrect information regarding the status of the account and the fact that I never received the rights to cure nor the notice of sale, items were stolen out of the vehicle post repossession in writing to the correct address I also have an issue with details unexplained regarding a response to a complaint in this forum. One of the things is a {$970.00} misc charge and the other is the fact that I am a victim of predatory lending by Santander. There is a {$550.00} XXXX dollar lawsuit that Santander agreed to forgive debts of consumers due to their bad business practices and predatory lending. Attached is a link regarding the settlement via the Attorney general. https : XXXX
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: On XXXX Santander consumer usa billed me for {$11000.00} dollars and was sent to collections. On XX/XX/XXXX I was incarcerated until XX/XX/XXXX I reached out to the company and they said if I don't pay them it will continue to damage my credit. It's been 52 charge-offs and now the Past due amount is {$3600.00}. They never notified me of the payments and just sent it to collections I now can not rent apartment or get a car because of this mark on my credit report and the company will not help me with this unfair situation. I disputed this claim via certified letter on XX/XX/XXXX.
Company Response:
State: CA
Zip: 95348
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was part of the class action law suit against Santander Consumer USA. I signed the executed agreement based on the terms laid out in XXXX 0f XXXX. In the agreement I would receive a financial settlement and in paragraph 3 Santander would remove all entries regarding the account from the credit bureaus. Santander agreed to these terms with my attorney XXXX and XXXX. I sent copies of the agreement all 3 credit bureaus to get the file updated and all three sent back the response that Santander refused to remove the entries even after entering into a legal contract. Furthermore, when I attempted to contact Santander they refused to speak with me. Since my escalation in trying to remove this entry to close on a home mortgage Santander has changed the credit file from voluntary repossession/charge off in XX/XX/XXXX to current late payment further damaging my credit score. Based on this action I was unable to close on my home when this was the only negative entry and when the broker contacted Santander they stated this was a current debt which is false. I have attached the executed agreement for your review and please see paragraph 3 which states Santander should have removed this entry months ago with all three credit bureaus.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE
Company Response:
State: MA
Zip: 02121
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: I have spoken with with Santander consumer USA regarding the settlement with my state with the attorney general. This company was sued for predatory lending. I reach out to this company and was told that I dont qualify for any relief. The lawsuit was from XX/XX/XXXX to XX/XX/XXXX. The lawsuit stated that if anyone had the car from those dates will receive debt relief loan forgiveness or cash settlement. I was told that I do not qualify. I paid more for the car than its worth. My car is in charge off status and Im still making payments for this vehicle. I have had this car for 4 years and Im just now paying the principal on this car.
Company Response:
State: PA
Zip: 18015
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I attempted to payoff this loan early for the anticipated payoff amount of {$6700.00} to the company ( Santander Consumers USA ) directly. However, when I attempted to pay this amount they refused to let me pay more than {$2900.00}, per transaction. When I spoke with a representative ( XXXX ID # XXXX ) I was advised that I could not pay off the total amount owed in one transaction, per a limit. I was advised that I would have to do multiple transactions ( 3 over 2 days ) instead of all as one lump-sum. I was forwarded to a supervisor ( XXXX ID # XXXX ) who also reiterated the same. This type of hassle is shady from a consumer standpoint, as well as seems to be circumventing regulatory reporting processes for XXXX. If I was a consumer and was committing these types of transactions it would be viewed, by most semi-intelligent persons, as an attempt to commit money-laundering and trying to avoid any type of list for going over a {$3000.00} triggering amount. Being that there was no Due Diligence question of the source of funds, this tells me that Santander Consumers USA is either avoiding Federal banking regulatory procedures, or is just plain lazy. Either way, there is no reason that a consumer should be required to make multiple transactions for a payoff. This gives MY bank due cause to question my motives and put me through a battery of unnecessary scrutiny, when I am trying to complete a legitimate payoff of a liability. When interest is accrued on a daily-basis, this is costing me more money to pay in multiple transactions over multiple days.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I called Chrysler Capital XX/XX/XXXX to ask for assistance with hardship for my lease agreement. I am self employed and have been affected by covid once again since businesses are closed. After waiting on hold for 25 minutes and talking to their " assistance center '' I was hung up on by the gentleman who seemed to have an attitude. I spoke with a rep who first said they would push back the payments for 2 months and transferred me to the " assistance center '', the rep at the assistance center had attitude and hung up the phone. I went through this same EXACT issue back in XXXX when I was impacted by Covid. Back in XXXX, I called twice, first they told me they had no options available after my husband had just spoken with them and received a 2 month deferment for hardship, then the rep had attitude and then I was again hung up on. I've been a customer in good standing since 2018.
Company Response:
State: NJ
Zip: 08088
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/2019 my bill did not go through when it was on auto-bill. I reached out to the company and they said that they saw the payment try to come out of the bank but it was rejected. They never notified me of the rejection and gave me this late payment. I now can not get a mortgage because of this mark on my credit and the company will not help me with this unfair situation.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A