Date Received: 2021-01-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I disputed this alleged repo with Santander and sent my dispute through the USPS Postal service certified mail on " XX/XX/2020 '' and received no response this is a violation under the " Fair Debt Collection Practices Act '' Although they ( Santander ) did indeed sign for my dispute letter.
Company Response:
State: AZ
Zip: 85042
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Attorney General XXXX XXXX announced a settlement with Santander Consumer USA , Inc. resolving complaints of unfair or deceptive practices relating to subprime auto loans. The settlement resolves the Attorney Generals claim that Santander Consumer USAs subprime lending practices violated consumer protection laws by exposing consumers to unnecessarily high levels of risk and knowingly placing these consumers into auto loans that had a high probability of default. Under the terms of the settlement, Santander Consumer USA will provide relief to eligible consumers by : o paying {$75000.00} in restitution to certain subprime consumers who defaulted on loans between XX/XX/XXXX, and XX/XX/XXXX ; o giving consumers with the lowest quality loans those who defaulted as of XX/XX/XXXX, and who have not yet had their cars repossessed the titles to their cars and waiving any balance on these consumers loans ; o waiving deficiency balances and attempting to buyback deficiency waivers the company no longer owns ; and, o engaging in credit repair for affected consumers. The deficiency on my loan has been waived and the balance on my loan has been forgiven. Please, delete this account from my XXXX credit reports.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I was unaware of an internal score being used to approve my application from Santander. I was under the impression that Santander was my only option and in order to drive off the lot, I had to leave with the subprime loan high interest rate that I was given by Santander.
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I was given a subprime auto loan by Santander with a 24 % interest rate. I am now paying more towards the principal than I am for the car! Santander uses an internal score to approve customers. I did not know about this score and it is misleading to consumers because you are left with thinking that Santander is your only option.
Company Response:
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: i have filed a Federal trade commission report against santander because this account if fraudulent reporting on my credit report.
Company Response:
State: CA
Zip: 95131
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I Have submitted the applications the leander sent me directly to my email that they wished for me to fill out to change the late payment status to my car notes there are 4 of them due to covid crisis. ONCE DONE WITH THERE DOCUMENTATION no results occurred. And I was told to write a 601 goodwill letter over the phone.I did write this letter over 45 days ago.Aslo I have choose to get help with them before I submitted this claim today Unfortunately they simply TOLD ME APPLYING at cfpb would be best. This is Ridiculous I have lost 125 point before I can finance a new home during covid. And have been taking the proper steps the company has not.
Company Response:
State: MO
Zip: 63121
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: on XX/XX/2020 I am XXXX XXXX entered a consumer credit transaction in which I was the creditor and the seller with chrysler capital. Because there was a finance charge involved pursuant to 15 usc 1605 they were not permitted by law to take a cash down payment because the finance charge is the sum of all charges. They still took a cash down payment which means they are liable to me in the amount of double the finance charge. They also never gave any material disclosure disclosing that it was an attempt to collect a debt, at the initial communication in this consumer credit transaction which is a violation under 15 usc 1692e. Also, XX/XX/2020 Chrysler Capital issued a statement/ bill in the mail and on the envelope/statement it has their logo, which is also another violation of 15 usc 1692. The statement also shows a positive balance that they say I allegedly owe, which is also a violation of 15 usc 1692. If it is something I owe it should show in a negative balance. The first time they violated 15 usc 1692e ( 2 ) was at the initial communication of the consumer credit transaction, when the retail installment contract show 3 different amount owed : finance charge {$8700.00}, amount financed {$12000.00}, total of payments {$21000.00}. Lastly, the statement/bill should not say it is a attempt to collect a debt which is a violation of 15 usc 1692b. ( 2 ).
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: ON XXXX THE XXXX I HAD GONE TO XXXX XXXX XXXX DEALER AND PURCHASED A XXXX XXXX XXXX, AT THE TIME THE SALESMAN TOLD ME TO JUST TAKE THE CAR AND LATER I COULD REFINANCE THE CAR TO A LOWER LOAN RATE, BUT THAT WAS NOT THE CASE THEY CHARGED ME DOUBLE FOR THE CAR THE CAR COSTED XXXX AND AS OF TO DATE ON MY CREDIT REPORT IT STILL SAYS XXXX I TRIED TO GET OUT OF THIS CAR AND EVERYWHERE I GO THEY TELL ME I WAS RIPPED OF FROM THE SALESMAN FROM THIS DEALERSHIP MY PAYMENT IS XXXX A MONTHLY WHEN THE MATH IS DONE I WOULD OF PAID OVER XXXX $ XXXX DOLLARS ON A XXXX CAR CAN SOMEONE HELP ME AND THE BANK IS SANTANDER CONSUMER THAT IS KNOWN FOR RIPPING PPL OFF AND THEY HAVE OUTSTANDING LAW SUITS PENDING HOW THEY TREATED THEIR CUSTOMERS, I NEED HELP DESPERATELY PLEASE I HAVE XXXX XXXX AND I HAVE NOT WORKED SINCE XX/XX/XXXX HAVING LOTS OF PROBLEM AND THIS IS CAUSING ME LOTS OF STRESS ADDED TO MY LIFE
Company Response:
State: NY
Zip: 11901
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: The bank is terrible. When I got my car, I told them that the car dealership lied to me and the co-signer about the loan we were signing and to take his name off because they told us once I update my license they can remove him. But now the bank and the dealership are saying they cant. This man just signed as a co-signer because he liked me and thought he could win me over if he did it. I was XXXX ; I didnt know any better. The guy is XXXX or XXXX XXXX XXXX and was just trying to get me. I didnt know none of this. I told him just because you co-sign doesnt mean I want to be with you. He started threatening me and texting all kind of evil and crazy things. I had to rent out my apartment and move because Im scared of this man. The dealership and the bank said they cant do anything, but I know they can and that my life is at danger. And I didnt know all this was going to happen like this. This is my first car, and I felt victim to a man who gave me a ride to the dealership and the bank with this issue and interest rate. Please help me!
Company Response:
State: FL
Zip: 33901
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-14
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: In XXXX of XXXX I visited XXXX XXXX of XXXX to discuss the terms of a vehicle I was currently leasing from them. I ended up being pressured into purchasing another vehicle ( XXXX XXXX XXXX ). When I drove away in the car, I was under the impression that my new loan would be transferred to the finance company I was working with prior to XXXX, XXXX XXXX. Approximately a week after my purchase I received a letter from XXXX XXXX stating that they will not be financing my new vehicle. Soon after I received a letter from Santander Consumer USA informing me they would be the company financing my new car. It was at this time I learned the interest rates were outrageous. My monthly payment is {$490.00}, yet only {$56.00} of that payment goes toward the purchase of my vehicle. That means I am paying {$440.00} per month in interest alone. I would have never knowingly agreed to those terms.
Company Response:
State: CA
Zip: 94124
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A