Date Received: 2018-07-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My name is XXXX XXXX and I'm emailing you in regards to my personal checking account. I recently had an issue with fraud on my account. I reported it to the fraud department. They sent me an affidavit or summary of the charges I reported. The same week I faxed them a copy of my hospital discharged papers showing that I had XXXX and stayed in the hospital during the timeframe the charges occurred. Before Regions could even do a proper investigation, the department had denied my claim and refuse to return my hard earned money. Im not sure what more information I can provide them to show that I shouldnt be held responsible. What more information do they want from me? Do I have to send pictures of my XXXX from my XXXX? Do I have to get witness statements from the nurses and doctors at the hospital or do you want witness from my family the watch me lay in the same bed for a week. I didnt have possession of my card. In the letter Regions sent, it stated that the transaction were verified with my credentials. In previous years, I went through identity fraud and my ID card, social security card and other information was compromised. My pin for my account was the date of my birthday and with all the scammers out there it must have been a way they figured it out. I even offered to provide the identity theft police report copy from police department when I receive it in the mail but instead the claim was denied before I could even do it. That shows me that it wasnt a proper investigation. Its very frustrating that I have to worry about recovering from my health issues and that bank thats suppose to protect me isnt. Im asking that you appeal this decision and actually take the time to investigate before loss an account. Im highly upset because the claim was ill investigated and it's not fair how they just denied it for no reason. I went through all the steps to help the bank to solve the problem and you guys didn't even take the time to properly protect me as a consumer. I sent proof showing I wasnt able to make the transaction I filed the police report like they Regions ask me to. Now Regions want me to wait until the police detective try to Identify the person and evidence. Telling me how are the sure that I didnt authorized a person to make transactions. Because I DID NOT AUTHORIZE ANYONE TO USE MY CARD AND I DID NOT GIVE ANYONE MY PIN NUMBER. The fact Im catching more heat over this than the actual theft is mind-boggling me.The police officer told me even if they are lucky to get the video surveillance, it could take months for this matter to be handled. I have bills and other obligations to handle with MY MONEY. I feel as though, if numerous big transactions are made as a bank, Regions should have blocked my card and contacted me to verify that these transactions were mine. I have seen plenty of other banks do block cards and their fraud department verified by text or call, so why not Regions? Regions is sending me, the victim on a wild goose chase to get my money back and thats there job to insure my money is protected. They keep trying me, that cant get the video footage, they cant communicate with the other institutions involved, they cant investigate. Well what can Regions do?? I put my money in Regions bank because I trusted the bank to do their job, which is to protect my money. Instead I didnt get the help I deserve and scammed out of my money. I recommended my peers to start their bank accounts here, had I know how poorly Regions thought of their customers I would have never recommended them to trust Regions with their money. The next steps are that I report my situation to the federal reserve, fdic because something has to be done. Even if I have to use media and news outlets. I will receive fair treatment. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2018-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-31
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Dear Sir/Madam, I got my XXXX business credit card for its fuel program in XX/XX/XXXX, with Account # : XXXX and business Name : XXXX XXXX XXXX. The credit card 's spending limit is only {$200.00}. Unlike other gas companies ' gas credit cards, such as XXXX XXXXXXXX XXXX, XXXX does not provide monthly auto-payment service to cardholders. If cardholders miss the monthly due date, XXXX charges {$75.00}, a very high late fee comparing with its very low credit line. Cardholders have to be very careful for making one-time only online payment by the due date to avoid the late fee. I phoned XXXX customer service to complain their lacking of auto-payment service, which is very important for cardholder to avoid late fee. However, XXXX still does not provide the important service. I forgot to do the one-time online payment to my balance ( {$48.00} ) in XXXX ( statement attached ), XXXX charged {$75.00} late fee on my balance in XXXX ( statement attached ). I wrote online complain to XXXX on XX/XX/XXXX, who responded me an email ( attached ) on XX/XX/XXXX stating that I qualify for 50 % off the late, finance fee waiver. I wrote another online complain to XXXX to request a 100 % waiver of the late fee. XXXX responded me another email ( attached ) on XX/XX/XXXX stating that I am not eligible for a fee waiver. I phoned XXXX customer service to inquire the waiver on XX/XX/XXXX and XXXX. Eventually XXXX credited {$37.00}, 50 % of the late fee, to my balance on XX/XX/XXXX ( attached ). Since the late fee charged to me is mainly XXXX 's failure to provide cardholders auto-payment service, I hope the CFPB could help have XXXX credit the other 50 % of the late fee to me, and help have XXXX provide auto-payment service to cardholders for avoiding the very high late fee in the future. Thank you so much for your kind help. Best regards, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2018-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Unauthorized transaction. I have a police report and a email statement that it was a scam and pulled into fraud account. Regions will not refund! I had money stolen from my Regions Bank Account on XX/XX/2018 one transaction for {$5000.00} and one for {$3700.00}. I called to inform them and they said they would be glad to report the claim. I got a police report and an email saying money was pulled unauthorized into a fraud account and was a scam incident. Regions Bank denied a refund. They did not notify me and help in anyway to stop this and when found to be a scam and stolen without my authorization, they refuse to refund my money back to my bank account. I have tried going to the bank, over the phone, and by mail. They refuse to take responsibly for allowing my money to be hacked and stolen from me. My name is XXXX XXXX and my bank account is XXXX ( opened in XXXX, MS ) and last 4 digits of the card was XXXX. All of this money was pulled into a fraudulent account. It bought cryptocurrency and I did not authorize these transitions and want Regions to put that stolen money back in my account. I have a police report XXXX. Which states money was stolen and unauthorized. They lied and said they talked to the company. I called and the company said they never spoke to Regions and would not speak to banks for any reason. They just don't want to take responsibly for allowing these to happen and not being accountable for their mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37040
Submitted Via: Web
Date Sent: 2018-07-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In early XXXX we received a statement showing a payoff amount and due date of XX/XX/18. Regions bank proceeded, with no notice to us, with reporting a 60 day late report on an amount that was included in the payoff statement that gave us a due date of XX/XX/18. They reported to the credit bureau without notification except for another payoff statement sent out in early XXXX, again showing a due date of XX/XX/18 for the total amounts including late payment amounts. This payoff information was misleading regarding the payoff due date and amount. See attachment for a full account of what has transpired. Thank you! M
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2018-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In XX/XX/XXXX, after a car accident, I paid a portion, insurance paid a portion for car repair and rental of car. In XX/XX/XXXX Regions Bank began issuing a bill for the car rental. I have paid some on this bill, even though I do not believe I own this bill. The bank has been billing for this, since XX/XX/XXXX. The amount now due in XX/XX/XXXX is {$910.00}. I talked to the local bank branch, they could not resolve this issue. I sent a letter to the Regions Home Office in XXXX or XX/XX/XXXX. I did not receive any reply from Regions Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2018-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Regions Bank in the city of XXXX XXXX LA. has debited my checking account for 18 unauthorized debits of {$19.00} each. These debits were for XXXX credit reporting co. 16 of these debits caused a NSF charge of XXXX each. The debit total for XXXX is {$350.00}. The total charge from Regions Bank for NSF charges are {$460.00}. I have had no contract or account with XXXX, since XXXX of XXXX when I cancelled my account with them. Yet on XX/XX/XXXX a recurring card transaction for XXXX that says XXXX consumer XXXX XXXX XXXX XXXX XXXX GA. XXXX ending with the last XXXX numbers of my debit card account which is closed now was XXXX. The last debit from XXXX is dated XX/XX/XXXX for XXXX, all debits from XXXX are {$19.00}, there are XXXX total debits from XXXX equaling {$350.00}. I have made repeated calls to XXXX and only get promises from them to investigate, never any replies or results, or they say they have no record of these debits. I have faxed the bank statements to them to show them proof of their debits, but nothing was said or done since my first contact with XXXX on XX/XX/XXXX.This is when I first noticed these debits while looking back on my bank statements. I would like these funds credited back into my account. This is fraud by XXXX. The second problem is Regions Bank and the very unprofessional and unlawful way they are handling this matter. This bank is in violation of the Electronic Fund Transfer Act, U.S.C.5531 ( a ), 5536 ( a ) ( 1 ) ( B ), ( unfair, deceptive, or abusive acts or practices ), FDIC Law and Regulations. The manager of the XXXX XXXX LA. branch of Regions Bank, XXXX XXXX, was notified about my problem and their violations of FDIC Laws.She agreed that it was wrong to charge a overdraft fee for these transactions because the bank did not obtain an affirmative " opt-in '' for my debit card account. XXXX XXXX reassured me that the she would correct the problem immediately. Many days passed and many phone calls were made, nothing was done, no credits back to my account. I did get one answered phone call by XXXX XXXX telling me that she had to get final approval from her supervisor because of the amount, a XXXX XXXX XXXX. I have placed many calls to XXXX XXXX but no answer, no returned call. Every debit from XXXX caused a NSF charge, please see CFPB XXXX order in the matter of Regions Bank, File No. 2015-CFPB-0009 violation of Regulation E, 12 C.F.R. 1005.17, the implementing regulation of the Electronic Funds Transfer Act 15. U.S.C .1693 et seq. ( EFTA ). Deceptive representation etc. After 2 weeks of calling to follow up, as of 7/27/18 I have not received a call back from any management personnel of Regions Bank. Regions Bank charged my account {$460.00} for NSF charges this is a Federal Law Violation as per the CFPB CONSENT ORDER.. My total lost is {$460.00} from Regions plus {$350.00} from XXXX, total loss is {$820.00}. Regions bank has been reprimanded severely by the CFPB for the mentioned Federal Violations / see CONSENT ORDER. Regions Bank has maintained a very low level of cooperation in this matter, hinging on fraud at mid level management. The people mentioned are uninformed, uncooperative, and seem to be unfit to hold their positions at this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2018-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-26
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/XXXX I noticed that I had an NSF Fee of {$72.00}. I called to ask why and I was told that I was overdrawn because I had a PENDING monthly charge of {$9.00} from XXXX. On XX/XX/18 I was charged an additional {$36.00} after the XXXX charge changed from Pending. I called again to ask why and I was told that this charge was from the XXXX charge of {$9.00}. When I confronted the representative and told her that the last person I spoke with had told me that the initial charge of {$72.00} was for the XXXX charge, she changed her story and could not explain all of the charges. Regions bank has been doing this for years and I am ready to close this account. They say that these are normal procedures, but I have accounts with 2 other banks and I never have any problems and do not get charged overdraft fees for pending transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2018-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-25
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I applied for a loan in XX/XX/XXXX. I didn't get the loan until XX/XX/XXXX because the underwriter was giving the loan officer the blues. He told her that was the best we could do for the interest rate and years. I thought this was unfair. The lowest interest rate they gave me was 6,7 % fixed 15 years for {$50000.00} which I thought was too high plus it was a home equity loan with the house for collateral. I made my first payment and found out I have a daily interest rate loan ( per Diem ), not a fixed rate. So within 6 months have have paid back over {$1000.00} in interest which is ridiculous. My credit is good and I am trying to get a better type loan and interest rate. Example payment in XXXX Interest {$210.00} and Prin {$220.00}. XXXX Interest {$340.00} and Prin {$95.00} went toward principle.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2018-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-24
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been charged over {$1000.00} in overdraft fees by Regions back over the past year. I am a XXXX XXXX who also works full-time making the Illinois minimum wage of {$8.00}. The fees charged by regions are exorbitant. While they are technically " legal '', they are predatory with no relief for the struggling consumer. For instance, my most recent overdraft was caused by a single bill which automatically comes out of my account. However, because other items were pending, that single bill cost me {$210.00} in a single overdraft fee for multiple items that were " pending '' despite being drafted from available balance. {$210.00} for a {$91.00} overdraft which I covered by depositing money into the account the same day the charge appeared on the account. This is absolutely predatory as a charge for charges that are still pending. I brought the account current before the charges posted and am still having my hard earned money stolen from me. And the CFPB is supposed to protect consumers? Where is our protection from blatant theft like this? With so many companies forcing automatic withdrawals such as XXXX, XXXX and other services, it becomes exceptionally difficult for those of us making next to nothing to accurately monitor an account which always sits so close to the overdrawn mark. This practice of punishing the less wealthy for being less wealthy needs to change because what I would like to see, is the option to have an account that just simply declines ALL purchases that overdraw the account. If the money isn't there, don't pay it. I would much rather pay a late fee or a have a service shut off that be charged {$210.00} in a single overdraft!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62526
Submitted Via: Web
Date Sent: 2018-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello. Please read the previous email threads, though long, these are short in comparison to the number of times I've requested assistance from Regions by phone and in person, only to be hung up on, given a reference number that no other Regions rep would ask for or take to follow up on. The second from the last time I called on XX/XX/2018, the Regions rep at the XXXX number checked my account and saw no notes since I've called, no credits to loss funds by Regions who failed twice, maybe more, to apply STOP PAYMENT, with no apologies, just bad customer service. Again, this is another follow up to many, many, many previous unsuccessful follow ups. After many, many, many times speaking to Regions Bank XXXX Green Line customer service number, and visiting branches with no success, I was instructed by the most recent Regions XXXX customer service representative after inquring how can I reach someone, no one has cared or did anything regarding this matter, I was referred to the email : XXXX. Yet, yesterday, late while at work I recieved an unidentified miss call, called back while at work on break to see it was the XXXX Regions green line calling from a ( XXXX ) XXXX area code phone number, the hold was soo long that no one was reached, again at work. I placed the STOP PAYMENT on my account in the XX/XX/2018, yet Regions failed me twice, even after Regions suggested and issued a new debit card, failing to close out the old one. Again, I've lost {$74.00} at least three times, twice in XX/XX/2018 I believe, plus I lost the Regions STOP PAYMENT fee. I am an unsatisfied customer, and when situations permit, will be leaving and following up with continued complaints and reviews as hundreds of others I've heard from. I understand from the auto generated email of email being unsecured therefore, my account number ofcourse wasn't emailed, yet even after calling into the secured Regions XXXX customer service line talking with many Regions reps, still no success, this has been a continuous cycles of Regions giving me the run around and still MY MONEY IS GONE. I am again statng Regions needs to RESTORE MY FUNDS TO MY ACCOUNT. A solution must be met.ie XXXX XXXX To : XXXX, XXXX, XXXX, Regions, Regions and 6 more ... Cc : Securities and Exchange Commission, CFPB_WHISTLEBLOWER, CFPBPress, Consumer Financial Protection Bureau, XXXX and 21 more ... XX/XX/XXXX at XXXX XXXX Hello. Please read the previous email threads, though long, these are short in comparison to the number of times I've requested assistance from Regions by phone and in person, only to be hung up on, given a reference number that no other Regions rep would ask for or take to follow up on. The second from the last time I called on XX/XX/2018, the Regions rep at the XXXX number checked my account and saw no notes since I've called, no credits to loss funds by Regions who failed twice, maybe more, to apply STOP PAYMENT, with no apologies, just bad customer service. Again, this is another follow up to many, many, many previous unsuccessful follow ups. After many, many, many times speaking to Regions Bank XXXX Green Line customer service number, and visiting branches with no success, I was instructed by the most recent Regions XXXX customer service representative after inquring how can I reach someone, no one has cared or did anything regarding this matter, I was referred to the email : XXXX. Yet, yesterday, late while at work I recieved an unidentified miss call, called back while at work on break to see it was the XXXX Regions green line calling from a ( XXXX ) XXXX area code phone number, the hold was soo long that no one was reached, again at work. I placed the STOP PAYMENT on my account in the spring of 2018, yet Regions failed me twice, even after Regions suggested and issued a new debit card, failing to close out the old one. Again, I've lost {$74.00} at least three times, twice in XX/XX/2018 I believe, plus I lost the Regions STOP PAYMENT fee. I am an unsatisfied customer, and when situations permit, will be leaving and following up with continued complaints and reviews as hundreds of others I've heard from. I understand from the auto generated email of email being unsecured therefore, my account number ofcourse wasn't emailed, yet even after calling into the secured Regions XXXX customer service line talking with many Regions reps, still no success, this has been a continuous cycles of Regions giving me the run around and still MY MONEY IS GONE. I am again statng Regions needs to RESTORE MY FUNDS TO MY ACCOUNT. A solution must be met. Hide original message -- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : XXXX XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; Regions XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; Regions XXXX ; XXXX XXXX XXXX Sent : Monday, XX/XX/2018, XXXXXXXX XXXX CDT Subject : Fw : RE : Fw : Re : RE : Contact Us Personal Account Other << # XXXX # >> Hello. I already contacted Region Bank securely by phone several times. Please see reply message below from Regions Bank. XXXX XXXX XXXX Customer -- -- - Forwarded Message -- -- - From : Regions Bank Customer Service XXXX To : " XXXX '' XXXX Sent : Monday, XX/XX/2018, XXXX XXXX CDT Subject : RE : Fw : Re : RE : Contact Us Personal Account Other << # XXXX # >> XXXX XXXX, Thank you for your message. I'm so sorry to hear about any inconvenience you've experienced. I have documented your concerns and we would be glad to assist you. However, we must ask you to contact us securely. Security is very important to Regions. That is why we can not provide any account sensitive information through normal email. We can not vouch for the security of individual email providers. We have established a secure messaging system through Regions Online Banking that may be used to help customers. To ensure that we are able to provide you with the most accurate information, we ask that you contact us using this secure method. To send a secure message : Log into Online Banking. Select Email Us under Need Help on the right-hand side of the screen. Then select Compose. Select the type of inquiry from the drop down. The subject should be the reason for your email. Fill out any applicable details in the message box. Select send. We look forward to hearing from you again. Im sorry that there isnt more I can do for you through this unsecured email channel. If you dont have access to Online Banking, you can contact us securely by calling us at XXXXCall : XXXX ( XXXXCall : XXXX ) Monday through Friday XXXXXXXX XXXX to XXXX XXXX and Saturday XXXX XXXX to XXXXXXXX XXXX ( CT ). You may also visit any local branch for assistance. Have a great day! Regions Green Line is always here to help. If you have any other questions let us know. Call - Call us at XXXX ( XXXX ), Monday Friday, XXXX XXXX XXXXXXXX XXXX and Saturday XXXX XXXX XXXX XXXX ( CT ) Click - Simply respond to this message or email us securely through Regions.com Come in - Visit any local branch Thank you for banking with Regions. XXXX Regions values your privacy and security. To read our privacy and security policies, please visit our website. This message is for the named person 's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any accidental transmission. If you receive this message in error, please immediately destroy it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. 2018 Regions Bank | Equal Housing Lender | Member FDIC XXXX XXXX -- - Original Message -- - From : " XXXX XXXX '' XXXX Received : XX/XX/18 XXXXXXXX XXXX CDT To : " XXXX '' XXXX, " XXXX '' XXXX, " XXXX '' XXXX, " XXXX XXXX XXXX, " Regions '' XXXX, " Regions '' XXXX, " Regions '' XXXX, " XXXX '' XXXX, " XXXX '' XXXX, " Regions '' XXXX, " XXXX XXXX '' XXXX Subject : Fw : Re : RE : Contact Us Personal Account Other [ External Content ] Please use caution. Hello. This is a long ongoing complaint I place with Regions Bank XXXX customer service number in XX/XX/2018, after paying Regions Bank STOP PAYMENT fee, to only many times still have the STOP PAYMENT failed by Regions, a second time because Regions Bank failed to, as stated and followed up Close Out old debit card, so atleast twice, maybe more, I loss {$74.00} bank draft and the Regions STOP PAYMENT fee, which failed me as a customer. I will keep following up complaints at all levels. I was even given a complaint reference number, yet everytime I follow up calling Regions customer service XXXX # no resolution or information is available. The customer service supervisor I spoke to was rude, and hung up on me. Something must be done, I trusted Regions Bank to hold and handle my money and Regions Bank failed to do their job in customer service, allowed and disallowed debits/drafts, closing old debit card after issue of new and following up as stated with Regions Bank that assured this would be solved, and honoring my Regions required STOP PAYMENT fee paid. I am again requesting my loss funds be restored by Regions and STOP PAYMENT fee be refunded. XXXX XXXX XXXX Regions Bank Customer XXXX -- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : Regions Bank Customer Service XXXX ; Regions XXXX ; Regions XXXX ; Regions XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX Sent : Friday, XX/XX/2018, XXXX XXXX CDT Subject : Re : RE : Contact Us Personal Account Other RE : Regions Bank Customer STOP PAYMENT request did not go through on XX/XX/2018 XXXX XXXX XXXX To : XXXX XX/XX/XXXX at XXXX XXXX Dear XXXX, Lease ID : XXXX Thank you for completing your payment. Payment made on XXXX. Payment Summary : Amount {$69.00} Tax {$4.00} _________________________ Total {$74.00} Contact Us | Regions Contact Us | Regions Need assistance or have a question you want answered? Visit our FAQs page or Contact Regions Bank today. Hello. I received an email today, Friday, XX/XX/2018, a receipt of payment from XXXX XXXX when a few months ago, I called Regions Customer Service and requested, and was issued a STOP PAYMENT, with the STOP PAYMENT fee. I was told the STOP PAYMENT was good for so many months, and yet, an unwilling payment was made to XXXX XXXX from my personal Regions Bank Account. Assistance is needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 389XX
Submitted Via: Web
Date Sent: 2018-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A