Date Received: 2018-10-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I reached out to this company and credit bureaus to inform them all that this account was open fraudulently. I sent them certified letters on XX/XX/2018 ; XX/XX/2018 ; and XX/XX/2018. It is now XX/XX/2018. I sent the PNC BANK, NA and all 3 credit bureaus a copy of my police report, ID Theft Affidavit, ID, and my social security card. The company has not responded to any of my letter directly, which is a direct violation of the fair credit reporting act.
Company Response:
State: SC
Zip: 29607
Submitted Via: Web
Date Sent: 2018-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-01
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PNC Bank Re : Letter dated XX/XX/2018 to me Received XX/XX/2018 Informing of three consumer accounts all opened on XX/XX/XXXX With accounts ending in : # # # #, # # # #, and # # # # On calling the XXXX assistance numberin order to get assistanceI was required to provide my social security number over the phone or go to a PNC Bankwhich dont exist anywhere near me. I NEVER give my social security number out over the phone. Three accounts on the same day?! They should have been flagged and put on hold until they were verified. I want to know how they were opened. I was given the following address to write to : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, PA XXXX. In the meantime what are these accounts being used for and for what other fraudulent purposes? Please CLOSE THESE ACCOUNTS and find out how they got opened in the first place.
Company Response:
State: MS
Zip: 38930
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had a business account open with PNC bank. An insurance company that I had cancelled almost a month prior took out a large unauthorized payment. Other payments came out as well but there wasn ; : t enough money in the account to cover them. I went into the bank and explained what was going on. I also asked the banker why didn ; : t they pull from my other 2 accounts connected to the overdrawn account there was enough money in those accounts to cover the other payments. I was told the account wasn't setup like that so they couldn't do it. At that time I asked that a hold be placed on the account because I was getting additional bank fees daily it wasn't done. On XX/XX/2018 {$780.00} was removed from one of the other accounts to cover bank fees of the overdrafted account ( I was told they couldn't do that ). I called into customer service and was told i had to go to a branch. I went to a branch and there saying theres nothing they can do. PNC paid none of the merchants that attempted to debit my account but what they did do was run up an outrageous overdraft bill and then broke their own rules to pay them selves thats theft. I didn't give them permission to take that money.
Company Response:
State: MD
Zip: 20706
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used XXXX to give a deposit for services that were never rendered. Reach out to bank and they stated because it was money transfer and not my debit card, its not protected
Company Response:
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2018-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Dear CFPB Officers, At XX/XX/2018, I received an official email from PNC bank, stating if I make two bill pays, I will receive a {$15.00} bonus afterward. I made the two bill pays at XX/XX/2018, but I still didn't receive the {$15.00} bonus until today. I have contact PNC bank multiple times, but the representatives only told me that I would receive the bonus soon, but they refused to investigate this issue from their end for me. So I sincerely request you to contact PNC bank to send me the {$15.00} bonus as I have completed the bonus requirement. I have attached the original email for your review. Thank you very much, XXXX XXXX
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PNC Investments This is a story of specific incidents I experienced with PNC Investments and the culture of investment banking post the XXXX economic crisis and end of the Glass-Steagall Act. I am the beneficiary of, XXXX for and have powers of attorney for my mother. She is the account holder in question and I have been entrusted with advisory status since PNC bank first solicited her bank account for investment in XXXX XXXX Treasury Bonds during the quantitative easing of toxic debts due to speculative and fraudulent trading on the part of the investment community in XXXX. She is XXXX years old has XXXX, is XXXX XXXX XXXX, does not balance her check book, barely uses her cell phone ; I manage her financial affairs and have taken on further XXXX XXXX since my reduction in force in XXXX from the ( ) due to dire economic circumstances. In XXXX of XXXX in accordance with planning for her estate, a trust in her name was established. Thenceforth I undertook the process of 'entitling ' her assets into that trust. It took three months and repeated visits and phone calls for PNC Bank to find and process the paperwork, once submitted, that would transfer/entitle her bank account into the Trust. The bank representative was so rude and dismissive I made a complaint and filled in the usual customer service survey with an apologetic follow up phone call. PNC Bank is an affiliate of PNC Investments and at the time that an investment account was established there was an investment representative at the bank itself. PNC Investments lists PNC branch numbers on its brokerage application. Once assets for the bank account were entitled into the trust, I was told there was a separate application process for PNC Investments. I called the local representative for PNC Investments in XX/XX/XXXX and told him that funds for the individual brokerage account needed to be transferred into a trust. He stated a trust account needed to be established first. Papers were sent and the trust account established. I assumed that my intent as to the purpose was clear that funds would be transferred. They were not. Another letter of authorization needed to be filed as well as a POA for that account. Getting my mom to the bank in prior years would not have been a problem, she and myself would have walked, but the distance by this time was too much. The brokerage account, letter of authorization and POA were signed and my signature notarized on XX/XX/XXXX. I XXXX XXXX XXXX the papers a week later because I wanted to make copies but my printer and I believe the banks printer were out of ink or not functioning. I wanted this paper chase to be over, I sent the return envelope without a record of the tracking number. In XXXX PNC online bank statement I noticed that monies were not transferred into the trust account which still held a balance of {$0.00}. I called the PNC Investments 800 number and was told the Trust needed a written letter from her authorizing the transfer of funds. The letter was faxed in XXXX. In XX/XX/XXXX I noticed on the online bank statement the funds had still not been transferred. It has been my experience, that when some issue is at fault and that fault is that of the brokerage, insurance or banking institution, the stonewalling, verification do you have power of attorney fax us the paperwork before we can speak to you defensive posture occurs. I had conducted other banking transactions without this vetting process and it is usually when asked to whom I am speaking. By giving the account number and verifying the name on the account, I was able to learn that the XXXX XXXX and letter of authorization were either not received or not in their computer as received. After I was accused of misrepresenting myself, I explained that I was performing a secretarial function not a fiduciary one, and that my POA was sent to them in XXXX. I then put my mother on the phone so that the customer service representative who never identified herself, could ask my mother if she gave me permission to speak to her regarding the status of the account. The conversation ended with a promise to email the documents after giving her an email address that was already on file and attached to the account. I never received the emailed documents. I then called the local representative and he said he would re-send the application. Needless to say I was/am furious. Repeating the six signatures and a notary stamp, when there must have been a XXXX XXXX record and tracking number, I explained to the local representative XXXX XXXX XXXX, and expecting a different result is the definition of insanity. It is safe to say Mr. XXXX no longer responds to my messages and does not pick up his phone where I am concerned. The is not my first experience of bad faith and a lack of due diligence on the part of a financial institution. XXXX XXXX XXXX/XXXX XXXX also failed to process/electronically transfer funds as requested, while advertising {$600.00} incentives to establish brokerage accounts with their new affiliate XXXX XXXX. They did admit wrongdoing, after it was confirmed that I had power of attorney over the account, but by this time they had proved themselves unworthy of further investment of either time or money. Had the money been invested as instructed the account would have earned {$100.00} in 3 months ; a princely sum in the age of two hundredth percent interest rates on savings and checking accounts. When financial institutions collapsed the economy in XXXX due to fraud, greed and untrustworthy speculative financial instruments, they seven financial institutions and officials of the Federal Reserve, those officials signed two ( 2 ) sheets of paper and were quantitatively eased out of their pain with taxpayer dollars. They went on to grant themselves bonuses and carry on business as usual when they should have been looking at jail time. When an institution is not held accountable for its actions, it creates a false environment and engenders an arrogance conducive to making the same mistakes twice. These mendacious architects of fraud, now turn the table and project a presumption of fraud upon their customers and burden the customer with arbitrary verification, identification, authorization, witnessing administrative practices they do not hold themselves to. Further though the information technology exists to prevent this stonewalling, indeed these financial institutions regularly trade on the potential of these technologies to meet supply and demand. Yet these very same financial institution do not employ the very technologies they presume to manage the equity positions of. There is an attitude of unless you hold a million plus of these positions they will hardly pay you any attention. When they need your money they are in the bank, when flush with trillion dollar market valuations your mere {$50000.00} plus gets hardly a notice. There used to be Savings and Loan banks. There used to be commercial banks for commercial loans to manufacturers when this country actually made goods as opposed to imaginary services. We had to adapt to the financial circumstances we found ourselves in. Politics still subscribes to this narrative a world that no longer exists and we no longer have a narrative that comprehends the ways we are being transformed by third and fourth industrial revolutions. We do live with the social chaos of technology, we do seek out ways to preserve capital, when economic insecurity is the norm. Basic needs of food, shelter and clothing are ignored, or when given at all burdened with work requirements in an economy where wages are stagnant. It makes the investment institution attractive, since they are flush with cash. I have since XXXX XXXX XXXX a new letter of authorization. I do not trust PNC Bank or PNC Investments. If CFPB would monitor the administrative practices surrounding estate planning of the customers, I would appreciate it.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I keep getting an email from pnc bank about XXXX dollar debt that I know nothing about. its identity theft.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I received a {$36.00} overdraft fee for items posted on XX/XX/2018. I knew that my balance was low, and checked my online banking repeatedly to make sure I was not below the threshold which cause an overdraft fee ( which is negative {$5.00} ). At no point that day did my account show that I was that low. Today, I have a {$36.00} overdraft fee. And, in reviewing the account, all the charges appear accurate. My issue is, all of those charges were not showing yesterday. So my account did not reflect a low enough balance to trigger a fee in real time. My contention is that the bank should either show the transactions in real time. Or, if the transaction does not show on a date in real-time, it should not post on that date. When a debit appears one day retroactive, it gives the customer incorrect information and literally no time to make a correction. I don't have a screenshot from yesterday to reflect how the account appeared at the time. I wish I did. But I did speak to PNC 's customer service and they agree that this scenario is possible. However they don't deem it to be a bank error because the transaction totals are ultimately correct. I disagree and believe the {$36.00} charge should be reversed.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter requesting further information for our account at PNC Bank giving me and my mother 7 days to respond. If we didn't they would close the account. We responded within 5 days of the receiving the letter by going to the bank on XX/XX/2018. We handed the letter to XXXX ( I think that's what her name was ). XXXX was on loan from the XXXX XXXX branch. She placed all information required in the computer. I gave her my social security number, telephone number and corrected my address. I do not live with my mother. ( I requested the bank manager,, but she was on vacation. ) I was issued a pin to sign up for online banking. Everything seemed fine until today, XX/XX/2018 when my son informed me the {$2000.00} check his grandmother sent him was returned NSF. My mother also sent a gift to my brother which I expect will also be returned NSF. Neither my mother or I closed the account. This was done by the bank. They are saying I never went in with my mother and wife to address the issue in the letter. We are requesting that PNC Bank pay any and all NSF charges due to this closure of the account by the bank. I also request that any fines that are applicable will be assessed against the bank.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Dear Gentlemen, the XX/XX/XXXX I went to the PNCBANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX. I canceled my acount completely with the help of Mr. XXXX XXXX email : XXXX. The XX/XX/XXXX the Estimated amount of {$3000.00} suposely has been transfered to my account in the XXXX XXXX XXXX XXXX but uptill now I have not received the money. XXXX : XXXX XXXX ( XXXX. Client Identifacation : XXXX ID Type : Passport Client Phone : XXXX XXXX Reference Number : XXXX at XX/XX/2018 My name is XXXX XXXX XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . I wrote an email to Mr. XXXX XXXX XXXX So far not any answer!! I called the headoffice XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They cant help me since its not possible for them to trace my expected amount of {$3000.00}. I kindly request you to help me out with this unfortunate metter, since the PNC BANK XXXX does not give me any answer. Awaiting for your answer due to this case I send you my kind regards, XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A