Date Received: 2020-06-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am no longer able to link my account with my XXXX app. This is frustrating I should have that right to link my account ...
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am trying to link my debit card to a third party account called XXXX but it is giving me a screen that states " PNC has made a change that prevents you from being able to link your account ''. I have done everything i can think of to resolve the problem and no one can help me.
Company Response:
State: OH
Zip: 448XX
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mortgage loan is a federally owned XXXX XXXX loan brokered through PNC. I tried to invoke payment deferral under the CARES Act. I went to their website and filled out a form requesting CARES ACT mortgage payment deferral assistance. I never consented to the plan they have put me on either verbally or in writing. I received notification in the mail shortly thereafter misrepresenting the payment plan I requested. The paperwork they sent in response to my request for Covid related financial hardship assistance claims that I gave verbal consent to a totally different plan. I never spoke to anyone on the phone about this plan before receiving this paperwork. I worked hard to find the correct Covid specific financial hardship request form as it was buried under multiple pages on their site. I have spoken to them multiple times trying to resolve this matter. I have not consented to this plan in any way, verbal or written. PNC is refusing to issue me the appropriate paperwork to correct their mistake and sign me up for a 12 month consecutive payment deferral per the CARES ACT. I have requested paperwork for the 12 month payment deferral plan, and instead they either send me paperwork for a different forbearance plan ( usually regarding a balloon payment ) or tell me on the phone that I will have to wait until XXXX to get more information and that they simply do not have enough information to assist me. When I was on the phone with a representative today I was told that I had to listen to them read to me a list of my options. When I said that I want the option that they did not read, the representative said, yes that is an option too. When I asked why I was not read that as an option, she simply said " I am XXXX. Things are changing every day. '' It appears as though PNC is willfully misleading consumers into thinking they do not have the rights that they actually do under the CARES ACT and are not in compliance.
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Problem adding money
Subissue:
Consumer Complaint: I cant add my pnc account to anything. XXXX my investing app I use and I can't add it to any of my other bank cards like XXXX XXXX, XXXX, XXXX XXXX account. You waste your time putting all your info in and by the time your at the end it says that pnc won't connect it or something. It's been going on for months now.
Company Response:
State: IN
Zip: 46970
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: let me invest with XXXX
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a savings account in XXXX XXXX on XX/XX/2020 around XXXX XXXX EST. I was not able to link my PNC bank checking account to put funds into the savings account just opened in XXXX XXXX, using linking accounts process
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am trying to enroll my account in XXXX to have my money work for me and Pnc will not allow linking
Company Response:
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Unable to connect account to XXXX app
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, on XX/XX/2020 my bank account was compromised ( pnc bank ) for the amount of {$1800.00}. {$800.00} was a cash withdrawl which pnc gave me provisional credit. The other amount for {$1000.00} was in the form of a XXXX transfer which i have disputed twice and turned down. I have never used XXXX at all. With additional notes on the second dispute i was turned down again. I never authorized this transfer. My local bank manager said there was nothing else i could do. Therefore i am filing this complaint and asking for help in this matter. I feel my bank has let me down after being a loyal customer for seven years.
Company Response:
State: NC
Zip: 28412
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: PNC has issues with connecting bank account with companies like XXXX to be able to transfer funds.
Company Response:
State: VA
Zip: 20171
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A