Date Received: 2020-08-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was provided a false invoice submitted via PayPal on XX/XX/XXXX purporting to be the XXXX XXXX XXXX. I have tried to contact PayPal, but they have no customer facing automated security features available. Customers can not submit fraud claims nor notification management of fraud events outside of a phone call during normal business hours ( Pacific standard time ). Management at PayPal has failed to enact sufficiently robust cybersecurity practices. Management has hindered customer submission of fraud events. The board has displayed insufficient oversight over cybersecurity processes. PayPal audit has not conducted sufficiently rigorous audits and assessments around customer fraud event submission. These are unsafe or unsound practices.
Company Response:
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: My Paypal was locked for 180 days for Fraudulent Activity. I am in serious need of the funds and I would like to be able to transfer my funds to my linked cards or bank account.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent the sum of {$860.00} through Paypal.com and the company charged me the sum of {$25.00} charging me a total of {$890.00} to a company called XXXX XXXX XXXX XXXX phone number XXXX who reported to me they did not receive the funds. I complained to paypal.com ( see info below ) Dispute Case ID : XXXX Transaction Amount : {$890.00} USD Dispute Amount : {$860.00} USD Transaction ID : XXXX Transaction Date : XX/XX/202 And Paypal said they show the funds were processed and there was nothing they could do. I have confirmed with XXXX XXXX they do not have the funds. I don't understand the explanation of paypal that they can't assist headstone world in accessing the funds or returning the funds back to me. I need your assistance in getting a better explanation from Paypal.com as to why the funds can't be provided to either XXXX XXXX or myself.
Company Response:
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I downloaded the Paypal business invoicing software, and it said that payments take 3-5 days since i'm a new client. I agreed to that since the client wanted to pay via my new paypal invoice that I sent over. The amount was for {$2000.00} in which {$1900.00} should have been available by tomorrow, XXXX. Instead, now the invoicing software changed it to 21 days, and under the same wordage as before. It says that since I am a new customer, that it will take 21 days for the money to clear. I did not agree to them keeping my money for three weeks, and even after the money went on Paypal it would still take time for it to clear to the bank. This is unacceptable and it is not a conspiracy theory that they will be using this money to put into stocks, paypal loans, currencies, gold or silver. This is a serious bait and switch and I am a XXXX XXXX and now there are two hurricanes on the way, and they took all my money and will be likely loaning it out to other people. The actual physical payment was made XXXX. I read the information via my app on my XXXX, but this should not be so drastically different than when I am currently on my paypal invoicing software on a desktop, as I am currently. I do not think this is a coincident in the least.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Problem with a company's investigation into an existing issue
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Over one month ago, XX/XX/XXXX approximately, I requested to have my transaction detail from XXXX forward emailed to me because I have a transaction on there where I sent money to a XXXX XXXX XXXX for a puppy. I now have to produce proof that I sent these funds. I have made numerous phone calls and requests to PayPal and they tell me they will send me the information, but they never do. I called them again today and the customer service person in collections said he can not help me, that I need to sign on to the Paypal site. I tried that more than once and my account is locked so I am not able to get help that way. This man kept saying I owe money when I do not and I alerted them a long time ago that there was fraud on my account. Paypal refuses to help me to give me the details of my tranactions from XX/XX/XXXX forward. They keep giving me the runaround. This is unfair and Illegal. I need help.
Company Response:
State: IL
Zip: 60629
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I was sent XXXX USD via PayPal. The transaction number is XXXX. I was collecting monies for a gift certificate for a third party. The money for this transaction is not available to me. It has been marked " pending '' for almost 90 days, now. I did go ahead and purchase the gift certificate and included the " pending '' {$1000.00}. I have chatted with PayPal numerous times regarding this transaction. I would like them to either let the transaction proceed so that I can access this {$1000.00} or I want them to cancel the transaction. I know the paying party personally and they will simply write me a check. Either solution is perfectly acceptable. PayPal keeps telling me that they are awaiting more information from the payer and they can neither cancel the transaction nor can they let it proceed. I have contacted the payer and they are telling me that the information that PayPal is asking about is private information about the third party. The third party 's name was written in the " memo '' portion of the transaction simply for the payers personal accounting. The payer does not want to give private information about the third party and I completely understand! I'm not even sure it's legal to do so. I believe, PayPal is holding this money without cause and is not helping to resolve this transaction. Could you please intervene on my behalf? Like I said, either letting the transaction proceed or cancelling the transaction are acceptable solutions. Thanks you.
Company Response:
State: MN
Zip: 55113
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I purchased an item with PayPal from an individual face to face, after the transaction the individual didnt want to wait 4 days for the amount to be available, so I paid the individual the {$750.00} cash and tried to cancel the transaction, paypal asked if it was unauthorized and instead of canceling it, and I clicked yes, tried to fix it for 4 days, the money is out of my account and no way to get it back, even the other individual has being helpful trying to fix something with them, PayPal resolution center just told me since I issued the payment, they cant back me up or help me at all, so Im out of {$750.00} ... that is what they think, I really dont know what to do next.I am XXXX XXXX XXXX thanks
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, i contacted paypal today that i have been a victim of unathorised tranasction which it wasn't me who did this transaction, i was usually surfing the web until i got a messaged popped up saying XXXX has been sent to this paypal email address i was in shock and i went and checked and saw my paypal password changed so i quickly changed it, and i realised i was hacked thru my computer i must of had a virus but paypal didnt protect me either way no reimbursment. i lost XXXX of my hard earned money i contacted the person email who has my money he was very rude and saying not him etc, so i contacted paypal telling them what happened neither did they listen they just denied right up after couple hours and PAYPAL are letting fraudsters/scammers win constantly no matter what you do, this company has no clue whats its doing it cant detect anything in fact paypal is that bad i will start using revolut again and that was a shocker at least i wasn't hacked, and paypal take no care for customers they just do it their way im very dissapointed. I hope i can get my money back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Paypal is charging hidden fees for all international money transfers by using exchange rates that are not accurate. I have sent numerous international payments recently and because of translation issues with my contacts I did not discover what they were doing until recently. Most of my payments are only shown in USD so I'm not sure the amounts in local currency they are actually paying out. I recently had to send a recipient an additional {$250.00} because he would not ship my goods as he had not been paid in full due to Paypal skimming off the top. Below is a recent example, their fees end up being around 8 % which is not what they advertise. Payment sent XX/XX/20 Details Sent to XXX XXXX XXXX {$500.00} Fee XXXX XXXX {$19.00} Total XXXX XXXX {$510.00} So this looks pretty straightforward but the problem is that XXXX XXXX is only {$500.00} if you use Paypal 's false exchange rate. Using the actual exchange rate my recipient only gets about {$480.00} and they're angry they haven't gotten a full payment. Paypal own receipt shows my recipient will receive {$500.00} but they do not. Is this legal? I've now discovered that they have skimmed hundreds of dollars from my transactions recently. How can this be legal?? I also searched everywhere for a location on their website that shows the exchange rates they use. Their help section claims you can go to a section of your account and show it but it doesn't actually exist. I was only given the link after contacting their help department so the false exchange rates they're using aren't even publicly available.
Company Response:
State: OR
Zip: 97220
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Every so for time I out money in my pay pal account or someone wants to pay me they pay me then limit my account so I can get to my money they are constantly taking my money and not letting me take it out I have had this account fir years and im tired of it I want my money
Company Response:
State: MN
Zip: 55901
Submitted Via: Web
Date Sent: 2020-08-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A