Date Received: 2021-04-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account without a reason and can not help me to get it back to running. Since they can not help me to reinstate my account, I turned to use different paypal method. As for the paypal balance that I have, they says, that will be available after it has been limited for 180days. However, On XX/XX/2021, I noticed that paypal has taken the the money from my account, the amount is XXXXusd. I can not believe that paypal did such thing on me. I have been waiting for the money for a few months, because PayPal says I can withdraw the balance from my account after 180days when they close my account. I heard that CFPB can solve this problem, that's why I'd like to report this to you and hope you can solve the problem as soon as possible. my email linked to this paypal is XXXX.
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2021-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I'm a part-time seller, and I didn't try to sell on XXXX until XXXX. My sources of goods are very regular. My money has been on PayPal for a long time. I don't know why PayPal took my money away without any reason PayPal - negative {$4800.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$4800.00} XX/XX/XXXX Transfer Paid with Balance {$4800.00} Transaction ID XXXX Seller info PayPal Note {$4800.00} USD ; PayPal Posting Date : XX/XX/XXXX ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2021-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason, and can not help me to get it back to normal. I was informed the account will be limited permanently, and the balance will be on hold for XXXX. I will be able to withdraw the money to my bank account then. However, when I logged in my account one day, I was shocked because the money on my paypal account was taken by paypal without a notification and there is XXXX balance. That is definitely illegal and not fair. Because of the virus, I can not reach paypal agent, but I tried to reach them one day, and they can not tell me what happened and why the money was taken. I fell they can not do their job properly and it has effected by life seriously. My paypal email is XXXX.
Company Response:
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2021-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I used PayPal to send {$5800.00} to a friend in Canada ( on XX/XX/2021 at XXXX XXXX XXXX XXXX, but my friend only received {$7000.00} CAD instead of the {$7300.00} based on today 's exchange rate. When I called PayPal to confirm that there was not an error the first customer service rep told me that the exchange rate had changed in the hour since the time I had sent the transfer. I called back about 10 minutes later and got a different customer service rep who admitted that PayPal charges a 3 % fee plus a separate cross border fee to send money from the US to Canada. These fees WERE NOT disclosed when I transferred the money, or I would have paid them up front so that my friend received the full amount that I was sending. PayPal did disclose the 1.5 % fee to use a credit card, which was added to the total that I was charged. However the 3 % fee and the cross border fee were paid by the recipient and did not show on my receipt from PayPal.
Company Response:
State: WA
Zip: 98312
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened an account with Venmo in late XXXXearly XXXX. I used it for several months to transfer funds to/from other individuals. In XXXX, XXXX, a friend transferred {$85.00} to this account. When I tried to retrieve it, I got a message saying that they suspected fraud on my account, and I needed to send them some identifying information ( driver 's license and account statement proving my name is one of the owners ), which I did within 2-3 days. On XX/XX/XXXX, I received an email from them ( subject : Your Final Venmo Statement ) stating that since I had recently canceled my Venmo account, they were attaching my final statement. ( See email and its attachment to this complaint. ) I had not recently canceled my account and in fact, had been trying multiple times to reach them without any success. Over the past eight months I have called their customer service phone line at least 5-6 times and left messages, but got no response. I have also sent them at least 10 emails but no response. If I am interpreting this 'final statement ' correctly, they have transferred my {$85.00} to their Venmo corporate account. This is my money and it should be transferred to me.
Company Response:
State: GA
Zip: 30041
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PAYPAL CLOSE MY ACCOUNT FOR NOT REASON AND WILL NOT HELP ME WITH GETTING IT BACK UP AND GOING. EVERYTIME WHEN I TRY TO WITHDRAW MY MONEY FROM MY ACCOUNT THEY JUST BLOCK ME FOR AVOID THAT I CAN TAKE THE MONEY OUT. THEY TOLD ME AFTER 180 DAYS I WILL BE ABLE TO WITHDRAW BUT THAT IS NOT TRU , NO I AM STILL WAITING FROM MORE THAM 260 DAYS AND THEY DONT WANT GIVE ME THE MONEY. MY ACCOUNT WAS ALREADY VERIFY WITH ALL MY PERSONAL INFORMATION AND I NEVER MADE ANY MISTAKE. PayPal IS NOT COMPLYING WITH WHAT YOU SET IN YOUR OWN POLICIES. NOW THEY'RE THIEVES. THEY OFFER YOU A SERVICE AND WHEN YOU USE IT THEY BLOCK YOUR ACCOUNTS AND SAY THAT THE TERMS AND CONDITIONS HAVE BEEN VIOLATED BUT NEVER SPECIFY AND DO NOT TELL YOU THAT TERMS HAVE BEEN VIOLATED. THE TRUTH IS, THEY DO THIS TO STEAL THE MONEY. I NEVER HAD ANY DISPUTE OR CHARGE IN MY ACCOUNT. THEY JUST CLOSE MY ACCOUNT WITH ALL MY MONEY WITHOUT REASON . THEY NEVER TAKE MY CALLS OR RESPOND MY MESSAGE . I RECORD EVERYTHING ABOUT THAT COMPANY JUST STOLE MONEY FROM THE PEOPLE WITHOUT ANY RESON . PAYPAL IS NOT DOING HER JOB PROPERLY AND THAT THE REASON I AM FILE A REPORT HERE. PAYPAL IS VIOLATING THE RIGHTS OF PEOPLE BY CLOSING ACCOUNTS TO KEEP THE MONEY AND SO MAKE COMPANY GROW WITH THE MONEY THAT IS STOLEN FROM PEOPLE. SEE THE PROOF , ALL PICTURE. MY EMAIL IS, XXXX PAYPAL JUST HOLD MONEY AND THAT IS A CRIME .
Company Response:
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I made a purchase on XXXX XXXX XXXX and {$640.00} was removed from checking account. The seller XXXX required the buyer be a verified PayPal member. I used my PayPal account to withdraw money from my checking account. I had to return the item that I purchased because the seller shipped me an unusable product. I followed ebay and the seller directive to return the item. I received an email on XXXX XXXX the seller issued a refund of {$640.00} to me. I communicated to PayPal on XXXX XXXX that I was expecting my funds to be deposited to PayPal or my bank account. PayPal advised the refund would go to my bank account in 5-30 days. I told them the funds were taken out of my account the same I paid for the purchase, why is my money not in my account yet?
Company Response:
State: NV
Zip: 89032
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal put limitations on my account for no valid reason and will not help me with getting it back and going. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for not reason and them will not help me with Getting it back up and going. They locked me just because I put my money into my account. I am assume that i respect all agreement of this company. But PayPal just made all difficult for me. They ask me for my personal information and i sent to PayPal but they never respond and took my calls. I never had any Dispute or charge back in my account and All my transaction was clear. PayPal should provide a good services but they are SCAMER NOW. I think this Company stole my money violates its terms and conditions in the service agreement and acts to the detriment of users. i am File a report here. PayPal is violating the rights of people by closing Accounts to keep the money and so make the company grow with the Money that they stole. This is my email> XXXX PAYPAL SCAMER, PAYPAL SCAMER STOLE MONEY AND DO NOT RESPECT THE PEOPLE. CLOSE PAYPAL. HELP ME TO GET MY MONEY BACK.
Company Response:
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A