Date Received: 2021-04-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Purchased used wheels through Paypal with purchase protection. The seller sold me an item that should have been covered. They were unusable, damaged beyond repair, and I had evidence from a shop stating this was the case. Paypal denied my claim because the original ad said the wheels had minor curb rash. I am now out {$4000.00}. Paypal and the seller have committed fraud.
Company Response:
State: AZ
Zip: 85233
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Complaints about 1 ) Fraud on behalf of payment service/digital wallet ( Paypal ) 2 ) Unlawful freezing of my funds/refusal to release my money, freezing my account for no reason 3 ) missing disclosures/predatory misinformation when opening an account. Paypal is attempting to defraud me out of money I was paid for selling merchandise on XXXX ( my camping tent ). Paypal froze my funds without any grounds. My valuable property is gone as I shipped it to XXXX buyer, buyer is happy, never disputed transaction/never requested return or refund and it's been almost 2 months, way past XXXX 30 day return window. Funds initially were released for me to use, by Paypal, but then my account was frozen/locked by Paypal, who terminated the account without releasing funds to me, without explanation. Paypal suddenly sent me a message that they " do not want to do business with me '', I after I tried to login from a new device, and that my account is frozen for 180 days, that they won't release my funds and that later they may " send me instructions how to get them back ''. This is criminal, unlawful brazen fraud by Paypal. This is also illegal discrimination based on my ethnic origin ; I have good credit, clean XXXX, never had any Paypal or XXXX disputes, US citizen, I used Paypal only once, this is new account, there're verified my debit card and major bank accounts linked - I'm clearly being persecuted because of my ethnic origin. I demand immediate release of funds and to punish this criminal organization. Notice Paypal froze funds ONLY after I authorized XXXX to receive its cut ( fee ) out of my Paypal account - this shows fraudulent intent by Paypal - as soon as XXXX fee charge was authorized they froze account. XXXX was paid percent for the merchandise, I was not paid! Notice Paypal also waited for me to link and verify outside major XXXX XXXX account before they froze my funds - shows this is intentional fraud! Clearly I'm verified through my bank, where I received 2 trial deposts, so this is not identity verification issue, nether I ever recieved any identity verification requests from Paypal. In any case if they wanted to do verification all needs to be done BEFORE I authorized payment to go into Paypal account! I paid a lot of money for shipping of the merchandise, {$60.00}, I have no tent anymore, lost shipping money and Paypal is holding my money after suddenly freezing them. Aside from discriminatory account closure, I never authorized 180 day hold when I agreed for XXXX to send my payment via Paypal - this was never disclosed or was hidden/impossible to know, I was decieved, XXXX return window is 30 days, not 180 days and I never agreed on XXXX hold if Paypal decided to close account ( this was a new Paypal account I opened solely to be able to sell that tent on XXXX, I never sell on XXXX neither I use Paypal services otherwise ) .happended Another aspect of illegal Paypal actions is that I can not remove or change a linked bank account or a linked debit card, this violates the security of my banking elsewhere, I fear theft out of my linked bank account now as Paypal is a fraudulent organization. Timeline : I sold tent on XXXX on XX/XX/2021. Buyer paid and funds sent by XXXX to Paypal on XX/XX/2021, email stated : hold for 21 days. I shipped the item XXXX day after the sale. Funds were released for me to use after 21 days, I kept them in Paypal account XXXX XXXX was initiated by buyer, XXXX 30 day return policy had passed. Paypal I authorized fee payment to XXXX from Paypal account on XX/XX/XXXX and verified my linked bank account on the same date. Paypal froze and terminated my account and funds on XX/XX/2021 minutes later. In response to my message they sent a message with a link supposedly to verify something XXXX no human responded ever, only a robot ) - that link opened a page that stated they don't do business with me/closed my account.
Company Response:
State: CA
Zip: 92064
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I have over {$5000.00} sitting my PayPal account and they told me I will need to wait 6 months to get the funds out. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX '' I really need my money for personal finances and to pay my mortgage. Please help.
Company Response:
State: TX
Zip: 77049
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as i used PayPal quite frequently. My email linked to my PayPal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: On around XX/XX/2021, Paypal decided to ban my account. After contacting the Consumer Finance Protection Bureau the first time, Paypal never gave me an exact reason as to why I was banned. The only reason why I thought I was banned was due to me putting in shipping information using my boyfriends address. I was trying to buy him a gift and put in his address/phone number so that he would get it at his home. After talking to them on the phone on XX/XX/2021 they never gave me an exact reason. I told them how I tried to buy my boyfriend a gift and put in his information so that he can get it shipped to his house. PayPal told me that doing this wouldnt and shouldnt have resulted in a ban. They also were being vague and didnt bother lifting my ban. This doesnt make any sense because they dont know why my account was banned and refused to lift it and find the issue.
Company Response:
State: NY
Zip: 11757
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was first Frozen on XX/XX/2020 and has a positive balance of {$1100.00}. They are holding this money due to the fact that a previous PayPal account had gone into the negative and they are demanding that the previous account be brought current before they will release the funds of this current account. I have explained to them that with the coronavirus and everything else going on, the release of the funds and the current account are going to begin the process of resolution on the previous year 's accounts. I don't believe that this money should have just been taken XXXX an ultimatum on a previous debt.
Company Response:
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: My paypal account is XXXX I transferred {$1400.00} out of paypal to my personal checking account. The money appeared in my personal checking account briefly, but then there was a paypal transaction that took the money back. However, the money was never posted back to my paypal account. It is neither in my checking account nor in my paypal account. Paypal activity summaries are worthless garbage. They do not use a double-entry accounting system. It is EXTREMELY difficult to decipher their activity summaries. I believe this is by design. Please cause them to post {$1400.00} back to my paypal account and apologize for their extreme incompetence. Thank you.
Company Response:
State: IL
Zip: 618XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was permanently limited recently. PayPal just emailed me You can no longer do business with PayPal Reference ID : XXXX without any explanation. In the first time, I asked for help in PayPal account. For sure, they just said sorry without any explanation, even though any chance to explain. I tried to recall what happened and searched all keywords about PayPal Limitation Meanwhile, Ive kept trying to contact PayPal customer service 56 times. They told me surely I had highly risk suspicion to deceive and theres no way to restore my account. They didnt tell me which policy I disobeyed. They told me i will able access to withdraw my money after 180 days. I checked in my PayPal the only transaction was by {$10000.00} in XX/XX/XXXX of 2020. For along time I was working for a company in Arizona but I m from NJ. That company provided good benefit and after covid19 came I lost my job. I was thinking about the best place to put my money and try to made a business. My friend recommend to me use PayPal because is Safe for everything but after I received my money my experience has been really bad. I dreamed with start my business with this company But i m really feel hurt. In the las year I had hard time for resolve all my financial problem because after wait 6 month and i try to withdraw my money I couldn't. I have a family. my wife with XXXX pretty kids. The life here is expensive. My question is, is PayPal thinking about family support when they hold the money for 180 days? In XX/XX/XXXX, XXXX when I received the email for withdraw funds, I try many attempts but all time was failure. Right now is almost 9 months and my PayPal Account don't have any dispute or Chargeback. If I tried take out my money 3 months ago why they didn't help me if I made the request to that department?. That why one of PayPal agent made me a request to Backoffice department to help me made a Manual Withdraw in my account with specify all detail, but the request never was responded by that department. Instead the system put another limited for 180 days. Now they said another limitation for 180 more days. That is really crazy how that system work and made the policy of company contradiction. That why I feel really frustrate when nobody want help me. I need support with my family and my babies, they are not wait XXXX for eat milk, bread, eggs, Need paid School, get gas, etc., Medical bills. I pray to get somebody want help me with my case. My email is XXXX XXXX
Company Response:
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/20 I submitted a payment via Venmo of {$60.00} to an active account for my niece. Shortly thereafter she informed me that her account had recently been hacked and the hacker immediately changed her contact data, and withdrew all of her funds. Venmo was unable to assist her because they claimed she could not confirm her identity since the hacker changed the email address and contact data on the account. Due to this she lost the funds tied to it. The hacker has left her account active, and the picture the same. However, she has no ability ( per Venmo ) to disable it as they claim she can not confirm her identity ( again due to the hack ). They told me the only way to retrieve my money was to have her account holder issue the refund. As you can see where this is going, she no longer has access to the account, and Venmo will not provide her with access. Therefore the money is in the hackers hands and contacting them is not possible. I have tried pursuing this with my bank as well ( XXXX XXXX ), however they just go off of the results of the company ( in this case Venmo ). I have tried pursuing this via the XXXX, Venmo, PayPal ( owns Venmo ) and XXXX. All avenues have resulted in the same run-around that without the hackers contact info and them refunding the money that the money is lost. I was under the impression that Venmo was a secure service but it would appear this is a major flaw in their protocols. I would say the same about XXXX XXXX. In this case the amount was {$60.00} but I fear what could have happened if the amount was larger. I hope you can help me resolve this and get the funds returned but at the very least I hope it triggers them to reevaluate their procedures to ensure a more secure process. Thank you
Company Response:
State: NH
Zip: 03051
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have an paypal account and I havent used it but twice. XX/XX/2021 I tried to use the app and was told my account was restricted. I have to provide a copy of my ID and Debit Card. After that I was told they were going to close my account because I did something that violated terms. I havent use this service. I have been using XXXX XXXX however a few family members still use paypal. I just want to know what is going on because paypal will not answer when I call regarding my account.
Company Response:
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A