Date Received: 2021-10-19
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I was using my venmo account like normal and verified my social and id i received money from a friend of mine and when i tried sending it to my bank it didnt let me. i contacted support and they said my account is closed and i have to wait 189 days to take it out
Company Response:
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I wrote someone via XXXX about a iphone unlock issue and they stated they will do it for {$100.00} I confirm several times in message are you sure {$100.00} will fix the whole issue they advice me yes it will. On XX/XX/2021 he send me his e-mail and stated send the payment via paypal so I went ahead and did that. He message me saying everything is good and is working on it. 4 hours after receiving my payment he said he can not do it because he need {$200.00} more the main price was {$100.00} so why all the sudden after you receive my payment now you telling me you need more I have multiple screenshots of our conversations where {$100.00} was the price THIS IS FRAUD HE JUST WANTED MY MONEY AND MORE MONEY THIS WAS MADE ON PAYPAY Transaction ID XXXX
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Yesterday XX/XX/2021 I recieved a payment from a friend for help he needed with a tree I helped him and he offered to give me money for gas as I was completely out of fuel he said he could send XXXX via venmo and that that was the only option. I have used venmo for several years so I checked my account before hand and there was no issues and no notifications that would make me think there would be a problem so I approved the transfer and the {$120.00} went into my venmo account without issue. I checked the account status and there was no issue it was available... so I then decided to get fuel for my vehicle i had to push my vehicle for some ways to get to the nearest gas station I am on XXXX summit in California we recieved snow yesterday and it was below XXXX. I opened an cell phone application for XXXX XXXX XXXX purchasing I have used this program more than 15 times with venmo or PayPal as the payment method I added the venmo account to my XXXX account without any issues everything was working as usual I checked the venmo account again and there was NO issue at that time and said I had linked the accounts successfully I then attempted to make the purchase. I was unable to and recieved a message stating " the transaction was declined but try again it might work ''! I tried again but got the same results. I tried linking to my debit card because now I am stuck at a pump after dark and unable to get warm. I attempted contact approximately 50 times via chat, email, and a phone call this morning In which I was told that the system restricted my account that there was nothing that the person could do and there is no way to call anyone that can do something and that I will have to wait 3 days to hear back... The money went in and was available the accounts were successfully linked and there was no issue... then when I attempted the purchase it was restricted. This is obviously intentionally withholding MY property otherwise why was I not notified on a problem or the account restricted when the accounts were linked? The new methods put in place for contacting venmo for help with this type of issue differ from the previous policy and is obviously to slow the process down or to prevent customers from any type of assistance in the moment or even In the immediate future and another example of willfully withholding my personal property. I had no reasonable expectation to expect my property would not be usable. This event has very seriously jeopardized my life and is more than just negligence based on my interactions with this company over the years this was not done because of suspicious activity or even potential fraud this is intentional and clearly a breach ofour agreement. I am still out of gas and tonight the temperatures will be at or near 0 I need access to these funds immediately It is not a large amount it is hardly a number to warrant any protective measures and I should have been notified prior to the declined transaction there was an issue.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I filed a complaint with the CFPB about my PayPal account being closed for no reason. PayPal responded saying they would release the money minus any returns on or before 180 days of the account being closed. On XX/XX/2021 PayPal took XXXX out of my account with no explanation. I have tried to contact Paypal support and they do not do anything about it. They promised that this money would be released after XX/XX/2021, which I had no choice but to deal with. Then they take the money out of the account XX/XX/2021. Leaving a total balance of {$0.00} in my PayPal Account. I am missing a total of {$91000.00}. I need this.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received statement of charges from VENMO for the amount of {$970.00}. I called the number printed on the statement to report that I didn't recognize the statement and that I am not aware of the account. The customer service representative were asking many personal identity questions but did not provide account number since the telephone number on the account did not match to mine. When asked to speak to his supervisor, he refused as he could not validate the account. He spoke with XXXX ascent and would not give confirm any information of mine.I also noted unknown charges in my personal credit card account which have been disputed. I have also reported and disputed this account that was reported to the 3 credit reporting agencies ( XXXX, XXXX and XXXX ). I can provide more details if requested by any agencies. Please investigate this and help me clear this scam. Thank you!
Company Response:
State: AZ
Zip: 85027
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This Complaint submission is in regards to PAYPAL Services which has failed to allow me access to my funds. My account was previously compromised and there was fraudulent activity that took place. I called to speak to a representative regarding the charges on numerous occasions. An investigation took place and throughout that time, my account was at a XXXX Balance. As of yesterday XX/XX/XXXX, I received an email stating the case was closed after an investigation and that my account would be credited the total of {$700.00} with 2 Disputes Fees of {$15.00} each. When checking my account it stated there was negative balance of {$30.00} resulting from the Dispute Fees. There was no other funds available. I decided to contact PayPal directly which I have been on the phone with them for 2 hours to figure out where the credit went. The first representative did not seem too informative and stated the credit was sent to my financial institution. I explained nothing was sent to my financial institution and that I never received the credit. I then requested to speak to a supervisor who can further elaborate on the matter. I then spoke with XXXX XXXX - ID XXXX who stated he is an Account Supervisor. XXXX XXXX was rude continued to interrupt me and refused to answer any questions I would ask. He stated the credit was applied to my account and that there was a negative balance which was never the case. I have checked my account frequently and there was only an investigation and no negative balance. He stated my account was negative {$700.00} and which is why I don't see the credit. I asked him to provide me with documentation indicating so because I never received notice nor did my account reflect what he was stating. I even went through the account history with him and yet still no indication of a negative account. He then stated to refer to the email that was sent last night on ( XX/XX/XXXX ) and that it should indicate my account was negative. I have attached the emails from PayPal in the documents associated with this complaint submission. He then left me on hold for 25 minutes and then another representative came on the phone by the name of XXXX XXXX - ID XXXX. She as well did not provide me with any additional information. When I requested for documentation indicating my account was previously negative, she refused to comply and stated " Go figure it out on your own. '' I have never dealt with such poor customer service in my life. I would like to have access to my funds as soon as possible. I will exercise my right and file a civil suit if my requests are not reached as soon as possible. CASE ID : XXXX XXXX
Company Response:
State: CA
Zip: 91605
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I made a payment today for a particular item. No problem with making payment. But I thought the item was already paid for via cash back rewards. Because i could be mistake, i tried to see if i could find how/when/where did i spend my cash back rewards. But it was futile. So i contacted PayPal, who controls the paypal rewards. However i was referred to XXXX XXXX who controls the PayPal credit card. They referred me back to PayPay for assistance. They were sending me into a loop. I would like to know how/see the transactions on how I spent/applied cash back rewards for purchases. I mean, without being able to see the activity, like any typical bank statement or cc statement, i may actually be paying twice for a particular item. When I go into the section pertaining to the Cash Rewards, it only provides a remaining balance. And there is no log of transactions that show how the rewards have been spent to date.
Company Response:
State: TX
Zip: 77036
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hey there I am XXXX XXXX my PayPal hold for 180 day i don't use it's automatically going no longer more for 180 days i need my PayPal account back. I provide XXXX services my all customers happy with my services i don't receive any payment report and anymore but my account was closed for 180 days on XXXX XXXX My PayPal email XXXX ( XXXX ) please check now and restored my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My account was comprimised and paypal did nothing to protect my money even after i reported it stolen and refuse to correct their wrong in the amount excess XXXX dollars and their customer service rep stated to me i wouldnt get my money back so just close the disputes, I did that and now they tell me i would of been accepted but i closed them so now i cant get my money back. I have been telling them for 3 months about these charges to no avail and XXXX, & XXXX " supervisors ' basically laughed at me and rejected me on the phone. i have 21 closed cases and 12 open currently and received XXXX dollars back. i have over 50 unauthorized charges and its MY money im begging for. i can upload all of my documents to you but its sensitive info but it definatly exceeds XXXX
Company Response:
State: OH
Zip: 439XX
Submitted Via: Web
Date Sent: 2021-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My fianc and I used my venom for several months both collecting our unemployment. Venmo one day out of nowhere permanently deactivated my account and locked $ XXXX in the account. It has since been almost 200 days and they refuse to release our funds. My fianc was willing to prove it was him and I both using the account but they are not giving in and will not release my funds.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2021-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A