Date Received: 2023-11-13
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal permanently limited my account with over {$11000.00} in it I have been a customer for over ten years. I only had my salary direct deposited in it. There have been no charge backs or anything that would break there rules. My salary is variable and has increased over the years, they are holding my funds for 180 days. These funds are can not be reversed this is not right. They have not given an explanation after numerous calls to no avail. Without a resolution I will seek a legal one.
Company Response:
State: OK
Zip: 740XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I've lost my card and someone found it and use my card to withdraw money out a atm I contact the company but they just shut down my card and never reissue me a new one or update me about my claim XX/XX/XXXX- {$220.00} XX/XX/XXXX- {$200.00} XX/XX/XXXX- {$200.00}
Company Response:
State: NV
Zip: 89434
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I was trying to pay my auto insurance with Paypal and the Paypal screen came up with the Pay-in-4 short term loan offer was always available, but now it is not. Tech support at Paypal said to try again since I had just made only the monthly payment and not as I wanted to pay the full amount. So, apparently from their website, there is a note saying that I tried to apply for an installment loan, but I did not and now they are penalizing me unjustly to use the Pay-in-4 short-term loan product due to failure to apply for another installment loan offer which I never applied for. At no time, have I been not permitted to use Pay-in-4 and if any reason why a transaction was noted as denied was because they were using the wrong checking account to drawl from. It's their fault. I am sending them a letter in response to the problem. Here is their letter. PayPal Your PayPal Pay in 4 application decision Today Date : XX/XX/2023 PayPal , Inc . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ' Dear XXXX XXXX : This notice is in response to your recent request for a PayPal Pay in 4 installment loan. Our records show that you requested to open a loan on XX/XX/2023. Your application was processed by a proprietary scoring system that assigns a numerical value to the various items of information we consider in evaluating an application. These numerical values are based upon the results of analyses of credit histories of large numbers of customers. Unfortunately, your application did not score a sufficient number of points for approval for the following reasons : Proportion of payments on all of your Pay in 4 installment loans that were declined. Proportion of payments on all of your Pay in 4 installments loans that were declined or no prior Pay in 4 payment history. Amount of Pay in 4 installment loan payments declined due to insufficient funds. Thank you for your interest in PayPal Pay in 4. Sincerely, PayPal FEDERAL EQUAL CREDIT OPPORTUNITY ACT NOTICE The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age ( provided the applicant has the capacity to enter into a binding contract ) ; because all or part of the applicants income derives from any public assistance program ; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Bureau of Consumer Financial Protection, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX. The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil rights Commission administers compliance with this law. Here is there other letter, which I never applied for : PayPal Your PayPal Pay Monthly application decision Today Date : XX/XX/2023 XXXX XXXX PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX : This notice is in response to your recent request for a PayPal Pay Monthly installment loan. Our records show that you requested to open an installment loan on XX/XX/2023. Your application was processed by a proprietary scoring system that assigns a numerical value to the various items of information we consider in evaluating an application. These numerical values are based upon the results of analyses of credit histories of large numbers of customers. Unfortunately, your application did not score a sufficient number of points for approval for the following reasons : Transaction amount that you requested is higher than we can approve at this time. Proportion of payments on all of your Pay in 4 installment loans that were declined. Proportion of payments on all of your Pay in 4 installments loans that were declined or no prior Pay in 4 payment history. Thank you for your interest in PayPal Pay Monthly. Sincerely, XXXX, XXXX XXXX XXXX, Utah FEDERAL EQUAL CREDIT OPPORTUNITY ACT NOTICE The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age ( provided the applicant has the capacity to enter into a binding contract ) ; because all or part of the applicant 's income derives from any public assistance program ; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the FDIC - Consumer Response Center, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX. The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil rights Commission administers compliance with this law.
Company Response:
State: OH
Zip: 43130
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX Reversal to XXXX XXXX through Paypal {$810.00} XXXX Reversal to XXXX XXXX through Paypal {$810.00} XXXX transaction XXXX Payment reversed to XXXX XXXX Paypal {$260.00} Paypal is the company.
Company Response:
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dear CFPB, I am writing to file a formal and detailed complaint against Venmo, a mobile payment service, for grave violations of privacy, potential breaches of consumer protection regulations, and possible infractions of Florida banking statutes. The following comprehensive account outlines the distressing issues I have experienced : Privacy Violation : Venmo consistently requested ID verification and mishandled my personal information, constituting a severe violation of privacy. Unauthorized Access and Hacking : My Venmo account was hacked in XX/XX/2023, bringing into question the efficacy of Venmo 's security measures and the protection of user accounts. Failure to Resolve Unauthorized Transactions : Despite reporting unauthorized charges, Venmo neglected to promptly address and resolve these issues, compromising the financial security of its users. Customer Service Concerns : During my interactions with Venmo representatives, I encountered unprofessional behavior, including representatives hanging up and providing conflicting information, significantly diminishing the quality of customer service. Potential Violations of Florida Banking Statutes : Florida Statutes, Chapter 655, Financial Institutions, governs banking activities in the state. Venmo 's actions may have run afoul of these regulations, necessitating a thorough examination. My Story : In an attempt to address these issues, I willingly provided Venmo with my ID, successfully verifying my identity. However, the unauthorized charges persist, and Venmo 's inconsistent responses have caused considerable distress and financial uncertainty. Request for Investigation : I kindly request that the Consumer Financial Protection Bureau conducts a comprehensive investigation into these matters to safeguard consumer rights and hold Venmo accountable for any breaches of privacy, consumer protection regulations, and potential violations of Florida banking statutes. Supporting Documentation : Enclosed, please find supporting documentation, including communication records, ID verification attempts, and evidence of unauthorized charges. I appreciate your immediate attention to this matter and anticipate a swift resolution that upholds consumer rights and financial security, consistent with Florida banking statutes. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I got notified that my funds were being used so I reported the transactions. And the same night I got an email stating I could no longer use PayPal that they were limiting my account. Now my funds are stuck in Freeze AGAIN. This happened to me a few years ago where they froze my funds for an entire year and after the year was up, they apologized stating it was a big mistake on their end and allowed me to continue using pay pal. Which I really didn't want to because they held almost {$2000.00} for almost a year. But I continue using it after a few months. Well here I am again being told I violated terms and conditions set by PayPal when I simply didn't do anything again. Except report some transactions that weren't mine. They are giving me the same speech about how they noticed suspicious activity on my account and this time they didn't even give me time to submit any documents or anything they just XXXX down my entire account and I can't use it anymore. Paypal already has a class action lawsuit for this same thing currently and I no longer will allow them to launder my money.
Company Response:
State: OH
Zip: 451XX
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX there were 5 unauthorized transactions made from my Venmo account to another users Venmo account ( XXXX XXXX ; XXXX XXXX ). I do not know this person. The unauthorized transactions that were sent from my account to @ mrsuav were : {$2000.00} ; {$1500.00} ; {$1700.00} ; {$1200.00} ; {$700.00}. These unauthorized transactions were all made within a XXXX minute timespan. XXXX minutes after I noticed these unauthorized transactions, I did the following : 1. Disputed all 5 transactions on Venmo and noted that these were unauthorized transactions. As a result, my Venmo account was suspended and in an email sent by Venmo this meant that I, " won't be able to send or receive money or may not be able to withdraw money from your venmo account. '' XXXX. I reported the Venmo account, @ mrsuav ; XXXX XXXX XXXX. I contacted my bank, XXXX XXXX XXXX XXXX, to alert them of these unauthorized transactions. Venmo is attached to my checking account. As a result, the bank closed my checking account. On the morning of Monday, XX/XX/XXXX, I noticed that despite having taken all of these steps, XXXX out of the XXXX transactions ( {$2000.00} ; {$1500.00} and {$1200.00} ) went through and were deducted from my checking account with XXXX XXXX XXXX XXXX. I filled out the necessary paperwork with my bank, and they worked quickly to resolve this issue. The money has since been returned to my new checking account. The XXXX unauthorized transactions that didn't go through with my bank were for the following amounts : {$1700.00} and {$700.00}. On the night of Tuesday, XX/XX/XXXX, I received an email from Venmo ( attached ) stating that they were unable to complete XXXX recent transactions for {$1700.00} and {$700.00} from my XXXX XXXX XXXX XXXX checking account ( which was closed ) because of insufficient funds. This makes sense. All of the money was taken out of my TFCU checking account and that account was closed days prior. Then the email from Venmo XXXX, " Don't worry, we've covered you and XXXX XXXX has the funds. Please pay $ XXXX amount for this transaction. Please know that your Venmo account has been frozen ( you can not send payments or transfer funds to your bank ). I initially had just over {$310.00} in my Venmo account that Venmo used to pay this person, XXXX XXXX. I'm very confused how this could happen if my Venmo account was originally suspended on XX/XX/XXXX when I alerted Venmo of this issue. On the morning of Wednesday, XX/XX/XXXX, I received an email from Venmo stating that the disputes I originally filed on XX/XX/XXXX stating that these transactions were unauthorized, were denied and the reason they gave was because they determined that these transactions were consistent with my transaction history. This information about my transaction history is inaccurate. I do not have a history of sending this person any money. I do not have a history of sending this amount of money ( over {$7200.00} over XXXX transactions within XXXX minutes ) to any Venmo user. I do not have a history of transferring anywhere near that amount of money in my account. On the evening of Wednesday, XX/XX/XXXX, I received an email from Venmo stating they had refunded XXXX the XXXX amounts originally taken out ( {$2000.00} ; {$1500.00} and {$1200.00} ) because my bank alerted them that these transactions were unauthorized. This should be evidence for Venmo that all XXXX transactions to the same user ( @ mrsuav ) were unauthorized and the last XXXX transactions that they sent to @ mrsuav on my behalf ( {$1700.00} and {$700.00} ) should be refunded. I have tried calling Venmo and have not been able to get in touch with a representative. I have emailed Venmo and continued to fill out more disputes. Every time I request to speak with a representative on the phone they tell me they are not able to fulfill that request which leads me to believe I am interacting with a Bot and not an actual human being.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX. VENMO asked for my personal banking credentials TWICE, once through an online interaction and once from a representative of VENMO that I called. I had considerable monies in that bank and did not give it. They acted as if this was normal. This is very risky and they should NEVER ask this. XXXX. They show me VENMO transactions that my adult son makes. I don't know if he can see my transactions as we don't talk much. This should not happen. XXXX. Lots of spam from them and they make it very difficult to get any meaningful support. The said I got some money from my brother and I can't receive it now. Am working with them on it but extremely painful to access any customer support by them.
Company Response:
State: IL
Zip: 60540
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: On XX/XX/XXXX, I used PayPal to send money to my friend. I sent her {$1700.00}. After sending her the money, I contacted her to verify that she received it. She had not. I checked my PayPal and saw that it had instead been received by a man named XXXX. This was the incorrect person. I then called PayPal to have them cancel the transaction because it had not yet been accepted or withdrawn by the individual. Customer service encouraged me to contact this individual and helped me file a claim. While I was awaiting to hear back regarding the claim, I asked customer service if I could contact my bank to have them bounce the transaction because it was incorrect and had not yet left my account. Customer service agreed that I could contact my bank. My bank was quick to bounce any transactions that amounted to {$1700.00}. I believed that my account was now secure and that the money would not be wrongly received by this individual. Later that day, I received a notice that PayPal had denied my claim. At this point, the money was still not withdrawn from my account. I was confident that my bank would bounce the transaction if XXXX accepted the money. He never responded to my methods of contact, but he did eventually accept the funds and PayPal charged my bank account on XX/XX/XXXX. Yet I did not have the funds to pay this. When the money did not go through, PayPal still gave XXXX the money and placed my account on a negative balance. I am now being contacted by a collection agency to pay the overdrawn fee. I disagree that my account should be overdrawn because I reject the transaction and do not permit it. I have tried contacting PayPal customer service since then but have been unable to talk to anyone about this particular case after attempted calls.
Company Response:
State: OH
Zip: 433XX
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Other service problem
Subissue:
Consumer Complaint: Since XX/XX/2022 I have been trying to cancel/close my VENMO account. Despite numerous emails, they continue to say it is frozen and can't be closed.
Company Response:
State: FL
Zip: 33572
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A