Date Received: 2022-03-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I meet a guy on XXXX saying hes from XXXX and hes selling XXXX XXXX XXXX {$50.00} for {$45.00} and I made payment via PayPal to him Later find out card was already redeemed. He told me hes gon na refund the payment later find out he blocked me on PayPal and on XXXX. XXXX PayPal email ; XXXX XXXX sent {$45.00}
Company Response:
State: CO
Zip: 80920
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My Venmo account was frozen out of no where for absolutely no reason. I am not able to manage or retrieve my remaining balance and not able to get answers from anyone from Venmo in regards to the issue. I would like my money.
Company Response:
State: TX
Zip: 76006
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account or permanently limited. I can't withdraw it because i don't have any credit or debit card, and I don't have bank account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I started using Venmo since XXXX. When I opened my own business in XXXX i also added a business account with them and its attached with my personal account. I never had any issue during last five years with them. I was started as an independent contractor untill I stepped up became a corporation everything was fine. On XX/XX/XXXX, i received few deposits from my clients in total of {$1400.00}. That was a tips and an advanced deposit from my client to book my service. Still on the same day, after i received several transfers i decided to spread some of my funds and cashing out the rest. So I transferred the amount of {$350.00} from personal Venmo acct to Business Venmo acct. It went through. And i had almost {$1100.00} left over on my personal. So I transferred the amount of {$500.00} to my personal Bank checking acct ( A ). I always used instant transfer service ever since. So venmo always charged me 1.5 % out of any amount ive requested to cash out. So that $ XXXX hit my bank in within a minutes. On the Next day which is XX/XX/XXXX ive decided to cash out the left over funds on my venmo acct in amount of {$580.00} but this time i was using a standard term which is free charges but it takes 1-3 days till hit my bank acct. That was my first time using standard term and as soon as I submitted, venmo gave me an estimated time the fund will hit my bank acct by XX/XX/XXXX. From there i went to my venmo business acct and also decided to cash out the funds of {$350.00} using a standard term ( free charges ) to be sent to my Bank under Business Checking acct that was already linked in to the venmo business. After I submitted, the screen saying exactly the same as the previous one. It takes 3 days till hit my bank as well as mentioned the completion transfer estimated is on XX/XX/XXXX. On XX/XX/XXXX afternoon, ive received an email from venmo saying that my acct was frozen. In order to unfreeze, i had to upload a gov identification document. So i hit the link to verified and take a picture of my state drivers license front and back and sent it right away. I was wondering why they need my document again which is ive been verified with them long time ago. XXXX Hours after the the submission i still didnt hear anything from them. XXXX hours after the first submission, i decided to re-upload my document but this time i added my US Passport to it perhaps could speed up the process to unfreeze my acct. After XXXX hours from the second submission i didnt hear anything so ive decided to contact them by phone. The agent was amazing and helpful, however she told me that i had to wait another XXXX business days because they claimed that my case is being reviewed by Account Specialist which is regular agent didnt have an access to contact them. After 5 days waiting and didnt received any respond ive decided to call them again. But this time i was being transferred to the supervisor. I explained her everything and she said she is going to escalate the issue with the account specialist and request to release any pending transfers. As soon as I hung up the phone, i received an email from the venmo account specialist. I was in-shock when i read the messages, it says that venmo has to deactivate my account permanently due to nature of activiry and they believed that i was violating the users agreement and the decision was firm under their sole discretion. And any pending funds will be available to cash out after up to 180 days. I was in shock for few minutes and couldnt believe what i was read. I feel that venmo harassed me and my heat temper went straight up. I was trying to explain him about what they believed was not right. But since they mentioned about sole discretion means i cant do anything. So i blew him tons of bad words to express my feelings at that moment. I tried to call again and spoke with different agent, again i also told her that the impact of their selfish sole discretion was my bank turned overdrawn because i was expecting the transfer from my venmo acct hit before the monthly automatic payment charges it. I also mentions that i was a father of three which is the oldest is only 7 years old. I kept my self working hard to feed my children and support my family. I added words perhaps they would re-consider but its all useless because they wont change the decisions. I assumed that i didnt deserved this. They accused me for breaching or inappropriate activity that violated the users agreement. And i replied If i was doing some sort of illegal activity, I wont be worried about losing {$930.00} that venmo held. Conclusion : I dont mind for the consequences such as closures or deactivate acct permanently even though i dont know what was the specific reason they thought i was violating. But please release my own money. Because that amount meant a lot to me and my family. Please see the attachment and match the dates on the top left. Also below is the explanation based on # Numbers : # 1. The first withdrawal of {$500.00} using the instant cash service with {$7.00} fee paid to venmo # 2. The secondary withdrawal of {$580.00} using a standard service ( free ) was actually initiated with the confirmation they sent by email. # 3. The third withdrawal of {$350.00} using a standard service ( free ) from my venmo business acct to Business Checking acct was also initiated and confirmed. # 4. The account frozen notice which is next day after transfers was requested also the day that the funds was supposed to hit each of personal and business bank acct. # 5. Two days after i uploaded first respond but didnt hear anything back. So i decided to sent them email and thats the responses. # 5.1 & 5.2 = The first thing i was received right after i hung up spoke with the venmo supervisor that she mentions she was going to escalate the issue with account specialist and will request to release my money ASAP. But thats the fact i received. # 6. That was shown {$0.00} for at least 7 days with one pending transfers on the first list and now it changed. i can see my money there but i cant send it nor i can cash it out. ( My question is, what does venmo waiting for till the money released to my bank acct ) that money from the job that ive been doing for the last two years not from scamming or any other illegal activities.. # 7. This is my Venmo Business acct still shown {$350.00} is transferring to my Business Checking acct but never arrived. I assumed this acct also has been impacted by the Sole Discretion power of The Lord Venmo.
Company Response:
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I received my tex return into my Venmo account. On XX/XX/XXXX, I tried to transfer {$1500.00} from my Venmo account to my XXXX account. It never went through. On XX/XX/XXXX, they notified me that my account was frozen due to violation of Venmo, which they never stated what was in violation, & they asked me for a picture of my Id to confirm my identity. I sent them a picture of my Id on XXXX XXXX called Venmo and they told me they can not help me on the phone and the only people who can help me are the account specialists which only communicate via email. Since then, I have exchanged countless emails with them, theyve had 5 different account specialists email me asking for the same Documents which Ive submitted over and over. On XX/XX/XXXX, they emailed me saying they made a final decision that my account is permanently closed & theyre keeping my money, which is over {$5000.00} for loss prevention. I emailed them back asking why and they told me that their decision is final and not to email back because they will no longer respond. On XX/XX/XXXX, I called Venmo again, they told me again they will have someone email me because they can not help me Over the phone, and I asked to speak to someone higher up. They left me on hold for 15 minutes, and the so called supervisor, very nonchalantly repeated over and over that theres no one else I can speak to and he cant help me.
Company Response:
State: PA
Zip: 19136
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi! My PayPal account was permanently limited on the XXXX of XXXX. I think there could be some mistake, because I did not break any rules. I am a XXXX XXXX and simply received payments from my customers. The email I received from PayPal saying that they found some potential risk associated with my account. I understand that PayPal reviews accounts to prevent fraud and keep a safe environment for both buyers and sellers. But since I started using PayPal I have not receive a single dispute from my customers, so I'm pretty sure there is some mistake. Please help me to get my account back. If you need any info about my business, I would be glad to provide everything that is required. My PayPal email is XXXX XXXX
Company Response:
State: CA
Zip: 95050
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Venmo has froze my account and now told me they are done doing business with me but holding my funds for 180 days. All the money I have is in that account. They won't tell me whT I've done wrong or allow me to transfer my funds
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal clsed my account without giving me any reason whatsoever as t why the closed my account i tried to appeal but learned that the permanet limitation is not reviewed by paypal staff My funds were also loced such that i am unable to get my locked funds back this is very unprofffesiona and i would like it to be reviewed and most importantly get back my blood, sweat and tears.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i had been using paypal and for no reason at all my account was closed i was also not given ay clear reason as to the closure of the account. contacted paypal regarding the closure of the account and try to appeal it but the support staff ended up saying the decision is final and theres nothing they can do about it. making it worse they locked the funds innitialy in the account and iam unable to withdraw it. I have heard that others are able to remove the funds after this period but for my case they have competely defaulted and iam still unable to withdraw it iam so frustrated and i would like to withdraw all my funds as iam in a very poor financial position. my paypal address is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I had a PayPal account and went to get money out of an ATM XXXX I was informed to call PayPal. I called PayPal XXXX they told me there was fraudulent activity on the account XXXX that I needed to wait 180 days before being able to get money from my account. The end of the first 180 days was XX/XX/XXXX. PayPal then told me I needed to wait another 180 days. I asked why XXXX they told me to continue to wait. I was so angry XXXX mad that at that point I cut up my card XXXX dispose of it. To this day XX/XX/XXXX I have not asked for or received a new card. I have called back many times since all this began XXXX still have not been given a reason why my account is closed. I talked with XXXX yesterday XXXX XXXX he told me the same information as everyone else has told me. THEY CAN'T/ WON'T help me. XXXX informed me that if anything changes on my account that I would be notified by email or text. I have heard this since the very beginning XXXX I still haven't gotten an email or text. I am beyond fed up with PayPal XXXX their not giving me any reasons as to why I can't get my money. I am submitting this complaint to you hoping I can at least get a straight answer from you. I will be waiting to hear back from you in the near future.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A