Date Received: 2022-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a paypal user. now my paypal account was closed by paypal and they frozen my money. It has been 180days and according to their policy, they should send the money to me.please help
Company Response:
State: WA
Zip: 98264
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i created my first only venmo account to accept a payment from my boss, for previous hours that i had worked. my boss sent me a {$250.00} payment less than 5 minutes after creating the account, and as SOON as i tried to transfer the funds into my bank account venmo froze my account without reason and refused to let me use or transfer any funds in my account for the past 3 weeks!!!!!! i have been contacting them EVERYDAY. with their phone reps hanging up IN MY FACE time after time saying they cant help over the phone, but to " reply to the account frozen email '' that they sent me and theyd reply within 48hours there, WHICH WAS A LIE. i have been calling them for weeks and EACH TIME THEY REFUSED TO HELP ME AT ALL ; EVEN AFTER THEIR SUPERVISOR TOLD ME THAT VENMO 'S APP GLITECHED AND WRONFULLY CAUSE THE FREEZE, THE STILLL REFUSED TO HELP. SO i filled out their online contact forms, that LIE AND FALSELY SAY THEY'D CONTACT ME WITHIN 24 HOURS FROM WHEN I COMPLETE THE FORM. ITS BEEN WEEKS SINCE I FILLED OUT THE FORM AND THEY REFUSE TO CONTACT ME. EVEN AFTER i submitted EVERYTHING THEY FORCED ME TO ( ie. my drivers license, my social security number, birthday, address... that i sent to them the SAME DAY that they wrongfully froze my account. ) i am STARVING AND COULD USE THE MONEY I HAVE IN MY ACCOUNT BUT THEY WONT LET ME FOR ALMOST 3 WEEKS AND I HAVE A RIGHT TO IT. i have done absolutely NOTHING WRONG. ITS NOT FAIR TO ME I HAVE MONEY IN MY ACCOUNT BUT I HAVE TO GO HUNGRY BC VENMO REFUSES ME ACCES, STATING THEY COULD GIVE MY MONEY BACK TO THE SENDER BC OF THEM wronfully freezing my account. they still refuse to help even AFTER submitted this case to the XXXX. who gave my you guys ' information. ive emailed Venmo for WEEKS BEGGING AND PLEADING TO unfreeze my account but THEY NEVER RESPOND. I need and deserve access to MY MONEY, i have a child. how can they treat me like this and get away with it.
Company Response:
State: WI
Zip: 54935
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22 we paid {$1200.00} for a security deposit and first month rent for my sons first apartment through an online roommate service. We have a signed lease between the parties involved. Turns out she didnt own the apartment and it was a scam. Within 10 days we contacted Venmo who the payment was sent through and notified them of the situation and that a police report with the XXXX XXXX GA XXXX XXXX would be filed as well. ( Police report XXXX ) Venmo initially said since we had a signed lease and didnt receive the said property that it seemed cut and dry that we would be good candidates for a refund. Venmo then denied the refund. We contacted our bank, who the funds pulled from, and they said since we used Venmo that they cant assist. Since then the scammer has made multiple contact with us with stories and asking for monetary help which we declined
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX XXXX XXXX, I'm from XXXX XXXX, my PayPal Account was limited for a reason i don't know... it's so frustrating to lost money like that for 6 months. I have to finance my activities and I can't do without money at the moment. My PayPal email is XXXX. Please see into my problem and get me feedback thanks. My regards
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I have received an email from Venmo that I am trying to make a transfer. I didn't not try to initiate this transfer so I reached out to Venmo via their chat option right away. I was told by the rep that there was no suspicious activity on my account and that they will freeze my account for safety and not to worry. However, while we were engaged in this chat, someone added another bank account to my Venmo account and made XXXX transaction for about {$600.00} each. They took all the money I had stored on my account at the time. The rep then told me that they will freeze my account again? And that I shouldn't worry and everything will be resolved within 10 days. Starting on this day I have been getting around XXXX fraudulent emails from different " government '' organizations asking me to contact them. Needless to say I have been deleting these. In 10 days I reached out to Venmo only to be told that I should be getting the resolution " today or tomorrow. '' I haven't heard from them. In 2 days after that, I reached out to them again only to hear the same promise, " today or tomorrow at the latest. '' In another 2 days, I reached out again and heard the same response. I requested for my case to be escalated. Then, a manger reached out to me via the email to inform me that the problem will be solved 10 days from the fraudulent event. I had to remind them that by that point it had been over XXXX weeks. The manager responded that they have no access to my file and they have no information on when it will be resolved. They said that my account was being " investigated. '' Which is completely valid but while they are performing this investigation they are also withholding the money that is not theirs to have. I have not heard anything from Venmo since then. Today on XX/XX/XXXX I started getting text messages on my phone from Venmo stating that I am trying to make a transaction for {$500.00} .... I believe this is fraud again and I am unable to reach Venmo. In 3 days it will be exactly 1 month since this fraud took place. My account is still under attacks, I don't know if these cyber hackers have been able to obtain my personal data from Venmo, and Venmo has been irresponsive to my attempts to communicate. Is this legal for them to break their own policy? Isn't it a crime to withhold their customers money like that on top of not protecting my personal data and not issuing a reimbursement in a timely manner according to their own guidelines? I have all my communication with Venmo documented through copies of messages they always issue after the chat communicating is complete. This is the request number with Venmo # XXXX And these are the people that have been making false statements in regards to the timing on when my case will be resolved XXXX XXXX Venmo Support and XXXX XXXX | Venmo Purchase Support Thank you for your assistance.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: PayPal is nothing more than a criminal organization that rips people off on a daily basis. To be charged {$200.00} to RECEIVE a PayPal payment makes no sense at all. For {$200.00}, I would expect someone to hand deliver green cash to me by car from 50 miles away. It makes absolutely no sense. There may not be anything more important to be active and VOTE about than this financial criminal activity. We all sit around on our non-political XXXX and let legislature get passed that allows this predatory activity to continue day after day. Say NO to PayPal! Write your congresspersons and INSIST that caps be put on these fees! Think about it. Receiving {$100.00} from a company costs the receiver around {$3.00}. Theres no way in XXXX receiving {$5000.00} should cost PayPal ONE CENT MORE. Its the same exact, automated process!! Few things in the world make me more angry.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have used Venmo successfully since XX/XX/XXXX. A friend sent me {$300.00} on XX/XX/XXXX, and when I tried to transfer it to my bank account, like I always do, Venmo said that my account is suspended. I emailed customer service, called them, attempted the 'chat ' feature from their website, and they said are " reviewing my account '' and will get back to me in 3 weeks, maybe longer. I really need that money, and they do not care. They are holding this money, and will not give it back to the sender, will not give it back to me. I did nothing wrong with Venmo, they just decided to take my money, with zero warning. There is nothing in any terms or agreement that says Venmo will unexpectedly hold any money that someone sends to you, and not let you have it for an unspecified amount of time. It seems like ALOT of other customers are having these problems with Venmo 'freezing ' their accounts and not giving the money back. This company should be shut down.
Company Response:
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was attempting to transfer around XXXX $ around in my Venmo account, and before I could transfer my money out of my Venmo account, they locked it. They keep giving me non-answers and holding my money illegally where I have bills to pay off. No resolution in sight.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid the wrong person on Venmo! Back in XXXX of XXXX I paid an old friend a substantial amount of money ( XXXX ) when it was actually meant to go to his dad! Same last name, same friend group. I reached out to the old friend asking if he could return the money but refused multiple requests and chargebacks on Venmo. Soon after I realized it wouldnt work I filed a chargeback with my bank who thankfully halted the transfer from my account. Now Venmo is sending me emails and letters that my account is overdrawn and I need to pay them XXXX dollars to reopen it. I dont want this to go to collections but I feel I have no right to pay this due to the fact I tried everything possible in my power to right the situation including contacting Venmo support who said they could do nothing because we had previously made payments to eachother.
Company Response:
State: IL
Zip: 60431
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 my Venmo account was frozen because of suspicious sign in attempts. I followed all instructions to re-activate the account and verify my identity. There were no fraudulent transactions. They said the issue would be resolved within 7 business days but its been over a month and the account is still frozen. {$230.00} in cash is frozen in the account and {$240.00} in crypto currency that I am unable to access. I have tried to contact the company multiple times via chat and email and havent received any information on when the issue will be resolved. I need that money that is frozen in the account.
Company Response:
State: CA
Zip: 92663
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A