Date Received: 2022-08-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo has become a utility that is difficult to operate without. Venmo canceled my service after XXXX incident where a user paid me above the weekly limit for an item. Rather than reject that payment Venmo allowed it to process and then cancelled my account. Other than that I provided all the IDs and proper account info and have been a perfect member and that one transaction was completely legitimate other than it exceeded the weekly limit unbeknownst to me. They will not reinstate my account after multiple attempts. With such a common utility they shouldnt pick and choose favorites. I have a credit score over 800, no criminal or civil record and over a XXXX dollars in the bank. Venmo is being unfair not allowing me to use this community utility.
Company Response:
State: UT
Zip: 84097
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: The Arbitration Provision requires a written, mailed notice to out-out therefrom ; this is inaccessible for blind users.
Company Response:
State: MI
Zip: 49085
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX, XXXX regarding an attempt to collect a debt from PayPal. I called the agency but they could not give me any information. I called Paypal and was told I have no outstanding balance with them and never have. I called the agency back but they kept prodding me for more of my personal information.
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have asked Paypal repeatedly to send a check to my confirmed and verified address. They have refused to do so. XXXX XXXXMultiple emails, phone calls, and online messages with Paypals customer service alternated between saying I need to add a linked bank account in order to receive a check ( I did so, but was still not able to receive a check ) ; and saying that there was a " known issue '' with check requests that they would look into resolving as quickly as possible XXXX XXXX-I contacted the Minnesota state attorney general 's office for assistance. They sent a letter to paypal, and I received a response from " XXXX XXXX in escalations '' stating that I needed to link a bank account to my paypal account in order to be issued a check. She ignored the fact that I had already completed this step, and was still not getting my funds via check. We responded to XXXX XXXX 's email with this information, and have heard nothing further from paypal since XX/XX/2021. My funds remain online with no way of accessing them.
Company Response:
State: MN
Zip: 55369
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 a payment was sent from our XXXX XXXX credit card to Venmo to pay an individual, Friend X ( not real name ). Friend X was unable to pick up the payment through Venmo. The {$1500.00} payment to Friend X was pending in our Venmo account until XX/XX/22. Contact with Venmo rep XXXX on that day reported this was an error and a claim was filed to credit the {$1500.00} to our account. As of XX/XX/22, there was no credit to our Venmo account and now no evidence the transaction was ever pending. The {$1500.00} payment to Venmo from XXXX XXXX had disappeared from our Venmo account. Contact with a Venmo representative on XX/XX/22 resulted in insistence that the {$1500.00} payment from XXXX XXXX was declined and never went through. However, there had been a pending {$1500.00} payment to the Friend X until XX/XX/22. Likewise, we had evidence of the {$1500.00} payment to Venmo on XX/XX/22 from our XXXX XXXX card ( which we have an XXXX XXXX reference number for ) and we have since paid XXXX XXXX for this charge. Contact with Venmo ( XXXX and XXXX ) on XX/XX/22 resulted in escalation of the account to an account specialist. Contact with XXXX at Venmo on XX/XX/22 reported that the issue continued to be with acct specialist and we needed to be patient. Venmo has reported to us on multiple occasions that the {$1500.00} from XXXX XXXX never went through, however, this is not the case as the pending payment to Friend X for the {$1500.00} transfer was pending in Venmo account until XX/XX/22 ( and we have confirmed with XXXX XXXX that the transaction went through ). Repeat contact with XXXX at Venmo on XX/XX/22 resulted in the same run around with no new information. We are told this issue will be escalated again to an account specialist but contact with account specialist can only occur via email. We have never been able to speak to an account specialist to find out where things stand. Meanwhile the original payee, Friend X who could not pick up the payment, has disappeared entirely from our Venmo account ( again as if it never occurred ) and the account continues NOT to have the {$1500.00} that was paid to Venmo from XXXX XXXX. It is as if the history of the entire transaction was erased. We are concerned that this is a scan from person ( s ) within Venmo since they refuse to resolve this conflict and we have evidence of the XXXX XXXX payment to Venmo.
Company Response:
State: AZ
Zip: 85704
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing to inform you of a phishing attack. They originated in these email addresses and telephone number. XXXX - is the address of the scammer. XXXX XXXX - is the phone number of the scammer XXXX - is the address used for PayPal. This party is a fraud. I provided a service, namely recorded music for a wedding. They paid me with a check, and then wrote back that it was much larger than the correct amount. So, they wanted me to reimburse the difference, and send the money through PayPal. He or she had trouble receiving the money. So I called PayPal customer service, who told me that this account had " bad restrictions '' on it. The party then wanted a screen shot of my notification, so that PayPal would provide the funds. This evening I received a notice from my bank that the check they sent bounced. Obviously, this is a scam. The fraudster sends a check to someone ( like me ), says a mistake has been made, and wants a reimbursement for the excess money. The victim sends the money through PayPal, and in the meantime the check that the fraudster sent bounces. The fraudster pockets a tidy sum. Please, help shut down these crooks.
Company Response:
State: CA
Zip: 93003
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal 's new " pay in 4 '' option. I have had several instances of making payments and then returning the materials so my money is refunded. Although I can see that the company has refunded the money to Paypal, they only show a " refund pending '' balance in my account for weeks or sometimes MONTHS. I have been unable to actually get my refund until I speak with 5-10 customer service representatives and/or file a complaint with the local Better Business Bureau. This has happened to me now on four separate occasions. I believe it is purposeful on their part. I'm attaching the latest one, refund sent by the company on XX/XX/XXXX, but it's still showing as " pending '' in my account.
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My paypal account, under the email : XXXX, was wrongfully closed by paypal, and the funds never released, as they stated several times to me that they would be after 180 days. they stated that they were able to confirm I resided in XXXX yet received unemployment from another state, this is NOT true. In 2019 I moved to XXXX, Massachusetts. Not to mention where I reside is not anyone who respresents paypals concern, and whether or not I qualified for pandemic unemployment assistance, is also NONE of paypals business, however for the sake of receiving my funds that paypal is wrongfully holding, I have provided the monetary determination from MA DUA. MA DUA deposited funds to my paypal account, which by the way is a FDIC insured account held at XXXX XXXX, and paypal suddenly decided to close my account, and keep the pandemic relief funds I desperately needed at the time of the pandemic, which further caused me a greater amount of financial, and emotional distress. I have provided my monetary determinations sent to me from MA DUA, in regards to whether or not these funds were " fraudulently obtained '', it shall clear up that false statement made by paypal, as it clearly shows the funds were mine, and that I resided in Massachusetts.
Company Response:
State: MA
Zip: 02136
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello. PayPal illegally, without explanation, blocked the funds in the account for 180 days. There is no response to our letters. On the hotline, they themselves do not know for what reason they blocked. There are absolutely all the documents, and all of them were provided to the PayPal support service. Please help me get my money back. Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I discovered that PayPal gave vendors unauthorized access to my bank account. I spoke with a representative from PayPal on XX/XX/22 when I looked at my bank account and saw XXXX debits in XXXX to my checking account made by Paypal that I did not aurthorize. The amounts ranged from {$20.00} to {$100.00}. The Paypal representative explained that I signed XXXX merchant agreements allowing PayPal to debit from my bank account to pay these vendors, which PayPal describes as " preauthorized payments. '' I never signed any agreements nor have I agreed to " preauthorized payments '' to any vendors. I believe this is a scam in which Paypal is complicit, to essentially steal money from my bank account. The representative from Paypal reviewed with me and removed the 75 vendors who were given merchant agreaments and preauthorized access to my bank account. I have necer heard of or done business with the majority of these vendors. Of the 75 vendors, I do business with five of them, but payments are made through my XXXX XXXX account and I did not preauthorize any payments directly from my bank account. The PayPal representative directed me to the section of my Pay Pal account that contained the list of these vendors. She agreed that " Paypal 's practices are not transparent. ''
Company Response:
State: CT
Zip: 06830
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A